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    Journey Nissan

    1.0 (1 review)
    Closed 9:00 am - 8:00 AM (Next day)
    Updated 2 months ago

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    Services - Journey Nissan

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    20 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

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    10 days ago

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    Gurnee Chrysler Jeep Dodge Ram

    Gurnee Chrysler Jeep Dodge Ram

    1.9
    (243 reviews)

    Big thank you to Jake and everyone there! I came in with a car in mind hoping to run numbers and be…read morewithin a range! Jake and the team wanted to accommodate me and get me out the door with the car. Jake is a newer member in the team but he is extremely knowledgeable and friendly! I felt very comfortable asking the questions I needed to in order to be able to buy the car same day. Everyone was super sweet with my nephews running around crazy. Thank you for being such a wonderful team. I appreciate it.

    After my 2020 Ram 1500 had its cylinder head and head gasket replaced at Gurnee CDJR September…read more2025, the truck developed new issues within 48 hours. Issues that did not exist before their repair. What followed was 8 failed attempts by their service department to correct the problems they themselves caused. Despite the repeated failures, the service manager emailed me stating that "any and all even remotely possible related concerns have been corrected and repaired at no cost to you." That statement was simply not true. The problems continued, and still continue today. Over the last several months, I've had to return again and again, only to receive the truck back with the same issues or new ones created by their workmanship. Instead of accountability, I received dismissive responses and empty assurances. Warranty coverage does not excuse poor quality control, misdiagnosis, or repeated failed repairs. A dealership should stand behind its work. Gurnee CDJR did not. If you value your time, your vehicle, and your peace of mind, I strongly recommend choosing a different service center. A Video from another dealership service tech showed missing bolts, reused gasket, oil leak, manifold loose, improper and loose coolant hose, error codes pointing at the prior work and continue of created problems from the job done in September 2025. Invoice, text, email video, pictures and voicemail all submitted to Attorney General and BBB. Not a good experience what's so ever after paying $5400. (Not including car rental). I have been more than patient as a customer.

    Gillespie Ford

    Gillespie Ford

    2.4
    (174 reviews)

    I bought my new Ford Edge at a different dealership, but go here for all my service needs. It's…read moredefinitely out of the way for me to go out to this particular dealership/service shop as there are several much closer to me. However, they have treated me exceptionally well for the last several months. Let me explain. I bought my car from the Al Piemonte Melrose Park location. They suck. Anyway, my wife insisted I get the oil change package (I hate going to the dealer for oil changes, so I was dreading going to any location for this service. I have a great mechanic who does a great job with oil changes (https://www.autosolutionscenter.com/), so I was bummed that I was stuck with the dealership. Anyway, a few months into ownership, I got a letter about a recall and that I needed to bring my car in to get it fixed. I hate the Melrose Park location, so I put it off. I then got an email from Gillespie On The Go offering to come to my house to fix the recall. Okay, now we're getting somewhere. I asked if they do oil changes and I had the package, so they came out and did both. And in under an hour. I had them come out for another oil change. They said they had to charge me because I have to bring my car in. So I paid, but need to check as the service department told me that's not true, but they wanted to double-check on it. I also had an issue with the CarPlay not connecting in my car. They sat with me for an hour and a half to figure out the issue. We collectively figured it out, but they didn't charge me. They have such an awesome service staff. I will always go to them over other locations depite being nearly a half hour away.

    Took my Bronco in for an easy gasket repair/replacement. Technician needed 2 full days to trouble…read moreshoot after the problem was clear and presentable with arriving. On top of that the communications for updates was horrible. I had to call to ask them for updates about when it will be ready or what the updates are . On the second day I had to call over 5 times to even get someone to pick up the phone and then to get an answer of when it will be ready. At the end of the second day the tecs still couldn't seem to find the problem (easy as can see) and no updates where giving. Will never go here for any trouble shooting/ maintenance in the future fallowing such incompetence and lazy management.

    Journey Nissan - car_dealers - Updated June 2026

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