Muller Honda is a God send. Joseph Lage in particular is truly an amazing human. Sumrit also made…read morethe process easy and knowledgeable to make sure i had all necessary documents. Both my parents had a medical emergency and not able to sell their assets in person. I was tasked to do this on behalf of my parents. Joseph saw what I was dealing with and really stepped up in a way I could never imagine. If I didn't live in PHX, Muller would be my sales and servicing dealer. No only can they take care of your sales and servicing needs they really are passionate people behind it all. The professionalism was world class in my opinion

Purchased my bmw 230i from Michael Asencio and everyone was cool. Michael was easy to work with and…read moregot everything done quick. Def recommend!

Big thank you to Jake and everyone there! I came in with a car in mind hoping to run numbers and be…read morewithin a range! Jake and the team wanted to accommodate me and get me out the door with the car. Jake is a newer member in the team but he is extremely knowledgeable and friendly! I felt very comfortable asking the questions I needed to in order to be able to buy the car same day. Everyone was super sweet with my nephews running around crazy. Thank you for being such a wonderful team. I appreciate it.

After my 2020 Ram 1500 had its cylinder head and head gasket replaced at Gurnee CDJR September…read more2025, the truck developed new issues within 48 hours. Issues that did not exist before their repair. What followed was 8 failed attempts by their service department to correct the problems they themselves caused. Despite the repeated failures, the service manager emailed me stating that "any and all even remotely possible related concerns have been corrected and repaired at no cost to you." That statement was simply not true. The problems continued, and still continue today. Over the last several months, I've had to return again and again, only to receive the truck back with the same issues or new ones created by their workmanship. Instead of accountability, I received dismissive responses and empty assurances. Warranty coverage does not excuse poor quality control, misdiagnosis, or repeated failed repairs. A dealership should stand behind its work. Gurnee CDJR did not. If you value your time, your vehicle, and your peace of mind, I strongly recommend choosing a different service center. A Video from another dealership service tech showed missing bolts, reused gasket, oil leak, manifold loose, improper and loose coolant hose, error codes pointing at the prior work and continue of created problems from the job done in September 2025. Invoice, text, email video, pictures and voicemail all submitted to Attorney General and BBB. Not a good experience what's so ever after paying $5400. (Not including car rental). I have been more than patient as a customer.

Pleasantly Surprised. Had an unhappy relationship with Gurnee Hyundai over my 2020 Santa Fe (oil…read moreconsumption) and wound up trading it in on a 2026 Santa Fe (actually LOVE this vehicle). Thrilled to find that the "New & Improved" Gurnee Hyundai is exactly that; New & Improved. Staff were pleasant (Service & Parts), and leadership honored a promise made by someone who no longer works there. From the shuttle driver to the service writer, to the mechanics, my experience 6/10/26 could not have been better. I sincerely hope this is the new normal! I was blessed by their commitment to service.

Our college-age son's vehicle wouldn't start, so we had it towed to Gurnee Hyundai for diagnosis…read more The service department told him the car needed a new engine for approximately $14,000, or a rebuilt engine for $13,000. Wanting a second opinion, we took the vehicle to another mechanic, who determined that the engine did not need to be replaced. They correctly diagnosed the issue and repaired the car for substantially less. Unfortunately, this is the second time we've experienced what we consider questionable service practices from this dealership. Based on our experiences, we will not return and cannot recommend them.

I dealt with Brian, his response was quick. His demeanor was…read morewelcoming and ready to make the sale. My experience was pleasant. I chose the 2019 Chevrolet Silverado 1500.

was looking for a car and found model I was looking for at Carwise for a good price. Sales rep…read morewas good. once I started signing paperwork things got worse 1. told me there was a second key FOB in the back - then when they could not find it said it never existed. Cost to replace $800 2. did not have licence plate holder and were unwilling to provice one. 3. Sales manager was arogant and not helpful. 4. turns out car was from Canada and US dealerships will not service it, Including working on a recall. The VIN is not listed in any of the US databases. Part numbers in US are different. The Genisis connect (satelite services and remote entry, etc,) does not work with US based mobile services. basically, you may find a good deal there but they are not customer service oriented if you have issues.

I bought my new Ford Edge at a different dealership, but go here for all my service needs. It's…read moredefinitely out of the way for me to go out to this particular dealership/service shop as there are several much closer to me. However, they have treated me exceptionally well for the last several months. Let me explain. I bought my car from the Al Piemonte Melrose Park location. They suck. Anyway, my wife insisted I get the oil change package (I hate going to the dealer for oil changes, so I was dreading going to any location for this service. I have a great mechanic who does a great job with oil changes (https://www.autosolutionscenter.com/), so I was bummed that I was stuck with the dealership. Anyway, a few months into ownership, I got a letter about a recall and that I needed to bring my car in to get it fixed. I hate the Melrose Park location, so I put it off. I then got an email from Gillespie On The Go offering to come to my house to fix the recall. Okay, now we're getting somewhere. I asked if they do oil changes and I had the package, so they came out and did both. And in under an hour. I had them come out for another oil change. They said they had to charge me because I have to bring my car in. So I paid, but need to check as the service department told me that's not true, but they wanted to double-check on it. I also had an issue with the CarPlay not connecting in my car. They sat with me for an hour and a half to figure out the issue. We collectively figured it out, but they didn't charge me. They have such an awesome service staff. I will always go to them over other locations depite being nearly a half hour away.

Took my Bronco in for an easy gasket repair/replacement. Technician needed 2 full days to trouble…read moreshoot after the problem was clear and presentable with arriving. On top of that the communications for updates was horrible. I had to call to ask them for updates about when it will be ready or what the updates are . On the second day I had to call over 5 times to even get someone to pick up the phone and then to get an answer of when it will be ready. At the end of the second day the tecs still couldn't seem to find the problem (easy as can see) and no updates where giving. Will never go here for any trouble shooting/ maintenance in the future fallowing such incompetence and lazy management.

I couldn't be more impressed with the purchase of my vehicle. I would highly recommend Dan Hammond…read more I am not the easiest customer as I have TONS of questions. Dan was awesome before and after my purchase. Anytime I have questions he is always happy to assist.

Fantastic first experience for routine vehicle maintenance! Antim was very welcoming, personable…read moreand energized for 8am! William was fantastic at explaining what was done, what was needed, and got me scheduled for my next appointment. Service and waiting area were both clean and inviting. There's even an area to purchase VW Driver Gear. Definitely recommend Gurnee VW. I am certain Antim and William will make your visit as top notch as mine was today!

I called to see if they have an OEM windshield in stock for windshield replacement. The Service…read moreAgent transferred me to the parts staff who are "unavailable" on Mondays to answer calls because there's only "one person" working that day. Monday is the busiest day of the business week! There was no one there to see if the part was available.