I will never use the big box rental companies in Bozeman after renting with Journey. I like that they communicate very well and that there is never a question about if a car will be available. All the paperwork is done ahead of time and I literally walked 2 minutes from BZN baggage claim and got in my car and left. So easy! They said all their SUV's and vans have 3peak mountain snowflake rated tires installed for ski season. read more

Journey Rent-A-Car - Dedicated parking outside baggage claim claim - Car Rental Near Me - Belgrade, Montana

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Love it! Great service and communication. Car was very clean and in good shape. The service was smooth and easy, and also cheaper than 4 other places I checked out in the area. Definitely would use them again and would recommend to others! My only advice is to book them in advance to get the car you want. We wanted a suv but they were already filled so we opted for a smaller car. read more

This was my first time renting a car from a local company. journey has no staffed booth at the airport. You do everything from your device through email, text, and phone. The price was great, and I was planning to drive within a relatively small area before returning the car to the Bozeman airport. The process proved to be very straight forward with excellent communication from the Journey staff. Responses to my questions were clear and quickly delivered. I would have given Journey five stars but for the fact there was no auto manual in the glovebox. If you're driving off in a familiar make of vehicle, that's not a problem; otherwise, it can be annoying to figure out how some component works. This has become even more problematic with cars that feature touch screen panels that are many menus deep. I've had this same problem in cars from national rental companies, and have docked them a star as well. If original manuals disappear, copies of selected sections of basic operations would still be helpful. Bottom line is that I highly recommend Journey to anyone seeking a good car and great support at a very good price. read more

I had a great rental experience! The car was new and clean and drove really well. Also i was able to pick it up from the airport at any time. Will definitely by using Journey again! read more

absolutely fantastic rental experience. the car was new and clean. picking up the car was simple and seamless. customer server was stellar

Very accommodating. We have a group of 8 so we rented a 15 Passenger van. They removed some seats for us so we had room for luggage. Easy to work with and communicate with. Easy pick up and drop off. Thank you! read more

I wish all rental car compamies operated this way! The communication and follow through was exceptional. I was able to go straight to my car from the aiprort terminal and start my vacation. The return was equally as simple. I rented a 15 passenger van that was clean and easy to drive. Well done Journey Rent-A-Car - Thank you read more

Journey offers great. efficient service, with a customer focused. They were flexible in coordinating my pick up and drop off of my rental car. Great local business in the Gallatin Valley. I'll always use them! read more

We rented an suv for the day, super awesome experience from the day I made the reservation. I had a bunch of questions as I always do and we talked through email which I love even if it was after hours or on the weekend they would get right back to me. The car was exactly what I wanted. Super easy to check in very clean nice comfy car. Really easy return process. I will 100% rent from here again. read more

Absolutely the worst small car rental operator experience. They charged me for a cosmetic scratch $165. No desire to talk, no negation, no meeting in the middle. Nothing. Just inhumane greed to take more and more. read more

Highly recommend! Super easy and straightforward to book. No hidden fees, all costs are very transparent, and their costs are quite reasonable! All paperwork done thru email and text. So when I got off the plane I just had to walk to the car, just a few minutes, put the code in the lockbox and VIOLA! I'm in the car ready to roll. SO SIMPLE. Car was great. We returned it to the same spot and texted them it was there. No long lines at a counter, no long wait times. Best rental experience ever! read more

We rented from Journey for our family vacation to Yellowstone and had a wonderful experience. The vehicle was spotless and in excellent condition. Jennifer from Journey could not have been more helpful in navigating the pickup and drop off which were both seamless. I would happily rent from Journey again and would highly recommend them to my friends and family. Kemp Ensor read more

Very convenient pick up at the airport and the car was in great condition. It was a no nonsense transaction and will continue doing business with Journey on my return trips to Montana. read more

The team at Journey Rent-a-Car was incredibly helpful and made the process very smooth and easy. I can't imagine a better experience and will rent from Journey every time we're in Bozeman. read more

This was my second time renting with Journey in Bozeman. They are so easy to work with, happy to communicate via phone, email and text. You do not have to go through a random 800 number to get a real person to speak with. Their fleet of vehicles are great - both times I've rented cars with low mileage in great condition. Highly suggest booking local with them next time you are in Bozeman. read more

Outstanding service! Great service and a major source of information. They even send thank you note! Great company.

We rented a 12 passenger van from Journey and everyone was EXTREMELY helpful from start to finish. I recommend renting from them anytime you're in Bozeman, they are the BEST! read more

Excellent company to rent from!!! A small company and they were extremely good in communication and it was a cheaper and more efficient process than big companies!!!! read more

The team at Journey Rent-A-Car was wonderful! We made arrangements for our car online and handled all of the paperwork online prior to our arrival.THe car was ready and waiting for us and the whole process was fast and easy. I would highly recommend renting a vehicle from Journey... I look forward to renting from them again soon! read more

We were needing a car for the day, while our car was undergoing repairs, and there were none at our usual location, so our car repair shop recommended Journey rentals. Great choice of cars - we got a Toyota Rav 4 with very low mileage. The car was pristine with SiriusXM radio choices. The agency has a small footprint - looks like a shack tucked in behind a car wash near Four Corners connecting Belgrade, Bozeman, Big Sky/Yellowstone and Ennis. Their opening hours are shorter than an airport rental, but if you can work that out with them, their cars, attitude, well it's all pretty great. We would absolutely rent from them again and nearly kept the car an extra day for the pleasure of driving it. read more

Excellent service, very friendly, helpful and accommodating. Easy, and professional. Highly recommend and will defiantly use in the future. Thank you read more

Adam was the best help! I booked through a 3rd party app, not realizing it wasn't right next to the airport, but they brought me the car to the airport! Excellent customer service, and the car was great. I had the best time in Montana and definitely couldn't have done it without renting a car to get around. read more

I've rented several times from large firms where you stand in line and 1 out of 3 times you get what you booked. We found Journey through our vacation rental company. What a sigh of relief. They picked us up at the airport, helped with all travelers, bags etc. Our car was what we booked and was quit satisfied. We parked the car in the closest parking space and they picked it up. Deal done!! These guys were a pleasure to do business with and will use them again! read more

I had a friend in a pickle and sent them to journey car rental and Taylor took awesome care of them. They had the best rate and the cars were in great condition. Couldn't imagine having to use anyone else. I can't thank them enough! They seem to go above and beyond to take care of the customers because while we were there, they wee picking someone up from the airport with out the airport costs to renting cars. These guys are ahead of the rest. THANK YOU TAYLOR and Journey! read more

Rented a car from Bozeman, Montana airport: #1) On our paperwork for 'location' it had ACE, the address and "Shuttle service". After our flight landed at the airport we went to the car rental area and saw nothing about ACE Car rentals. We asked at another car rental counter and they informed us we had to call them. No phone number was listed on our paperwork. So after Googling the phone number, going through the national toll-free number we were then transferred to the local rental location. Another confusing/ unassuming factor was the local car rental name was Journey Rent-A-Car, which was NOT stated anywhere on my paperwork. I was beginning to wonder what we were getting ourselves into. An employee (Tom) answered, told us he'd be there in ~15 minutes to pick us up in the vehicle that would be ours and gave us the description of it, and where to meet him, which was all good. I would recommend the company 1) include the local phone number and the company's name (Journey) on renters paperwork they receive so they have all the info in one place and 2) have signage at the airport RE: ACE Rent A Car with their local phone number. #2) The vehicle state license plate was a paper/ temporary plate, which is fine however the plate was wrapped in 4 layers of plastic wrap, with condensation between the layers and only able to make out the wet paper tag when pressing out all the condensation, until it became hot and illegible again. While doing the walk-around the vehicle I specifically asked if the tag was acceptable since in our home state it certainly would NOT be!!! Tom assured me it was and "had never been a problem before". During the time we had the rental vehicle we were pulled over by a Police Officer for the vehicle tag not being visible. Fortunately the Officer didn't give us a ticket, however it wasted 45 minutes of our time while they ran my drivers license and the rental vehicle tag and registration. I was NOT happy especially since I addressed it specifically with Tom!! After this I inform Taylor: a Bozeman, MT ACE staff of this issue, he apologized and said "we have the permanent tags here and will put them on". That did nothing for me! I would recommend sticking with a larger company who hopefully would be more organized as well as follow state vehicle license plate laws. #3) After parking the vehicle in the airport parking lot and calling them to inform them where it was, as the printed directions said and as we were told to do. We then received 3 more phone calls from 2 separate Bozeman ACE employees, 1 being Taylor asking us where we parked the car. Obvious poor communication within the company. read more

Easy to book with. Guaranteed a 4x4 when no other company would. Showed up on time to pick me up at airport. Excellent service and manners. Excellent car at fair price. Easy drop off at airport. What else do you want from a car rental company? I will book with them every time I visit Bozeman. By the way, they found a ski pass that we had left behind in the car and called me and offered to mail it to us. What an awesome company! read more

Tom followed up a day prior and was waiting for us at the airport when we arrived. He even lent my son his fishing pole (which by the way helped us reel in a Mountain Whitefish). Great friendly service. Thanks for everything. read more

Look no further for a great car rental near Yellowstone. We found this place because of the bad reviews for the chain car rental offices in the airport. We were a little dubious because the Journey office location was a short drive from the airport and it didn't seem convenient, but we had a fabulous experience. Our flight was delayed until after hours, and they stayed late to pick us up at the airport anyway. They were in text communication with us throughout our flight delays and rerouting - so friendly and helpful. The service was amazing, the car was great, and so easy to return the car, just park it at the airport and leave the key inside. read more

We were just staying in Bozeman and had an excellent experience with them! They were very friendly, had excellent rates and were extremely professional. They were highly recommended by our friends and we could see why. Thank you Taylor and Tom! We appreciate it and will contact you next visit! read more

I rented a great Hyundai Elantra from these guys and the experience was nothing short of fantastic. They picked me up at the Bozeman Airport on time, were very available to answer questions over the phone with NO WAITING OR CALL TRANSFERS!! They were wonderful, professional, friendly and courteous people. They were also considerable less $$ than the usual rent-a-car businesses. I highly recommend them with absolutely no reservations. read more

JOURNEY! Wow. Way to get me out of a bind with the pickup and cheap rates! 5 star all day!

A great option while we were on vacation. They dropped the car off at our hotel and allowed us to drop it off at the airport with no surcharge which is what warrants the 5th star here. The car was "well used" with 50k mileage but clean and fairly well maintained. I would definitely use them again. read more

I had a great experience at Journey rent-a-car. The car I rented was 5-6 years old with 50k miles on it but ran well and got good gas millage. I was especially please with the return process. A quick walk around the car, and I was out of there. I would rent from them again without hesitation. read more

Journey Rent-A-Car was one of the best service experiences of my life. From the nearly immediate response to an email inquiry, to great conversation by phone, to the reservation process, pickup, dropoff, it was all so smooth. Our pickup driver was also a great "tour guide" with numerous recommendations covering hiking trails that fit our abilities, restaurants, grocery stores, and directions. These people are just great to do business with and genuinely nice folks. I will not rent from anyone else on my future trips to the Gallatin Valley. I just wish there were more businesses who took service as seriously as these folks do. read more

We rented a Dodge Durango for a ski trip to Big Sky and had an excellent experience with Journey. They were there at the airport to pick us up and were there at the airport again when we dropped off the car. Nice people and the cost was less than the big car rental companies. We like to support a local business that provides a good value and Journey does that. read more

Actually rented thur Priceline and from there it took us to Journey and we couldn't have been any happier. Not only did they pick us up but we didn't have to stand in line. Then to top off the great customer service - I realized I had left my cell phone in the car 30 minutes before departure and they got it to me with minutes to spare!!!! This was for our July visit and we are renting directly through them for our trip in August. read more

I emailed Journey Rent-A-Car back to tell them how much I enjoyed my experience setting up a reservation by phone with their company. Austin gave me not only great customer service but a really good feeling about doing business with them. When I went back to their website where I had located the phone number, I was very happy to find out that the company is locally owned and operated. My wife and I seek out and do business with locally owned companies as much as possible. We are very much looking forward to a great rental experience with Journey. Once we have completed our experience with Journey, I'll be back to tell how it went. But, so far, I am very impressed with Journey Rent-A-Car! read more

We rented two cars from this locally owned and operated company, and we could not have been more pleased with their service. They actually monitored our flight, so they were at the airport to pick us up when we arrived. Their drop off arrangements is great! You drive the car to the airport at your convenience, drop off your luggage, and simply leave it in the economy parking lot which is a couple of hundred feet away from the departure door. They also send you an email before your arrival and gather all the information they need to have your car ready to go when you get to their facility. They also have a unique insurance policy. If you were to get into an accident. you don't file a claim with your insurance company. You merely pay a $500 deductible (you can pay an additional fee to cover this $500 deductible). Unlike the big companies, there are no long lines, in personable service, and no pressure to buy insurance. Best of all, their rates were considerably less than the big players like Enterprise. Wish they had more car rental places like this at other airports. You crazy if you fly into Bozeman and rent your car anywhere else. read more