Really not seeing why this company gets bad reviews! People were so friendly, our car was great,…read moreand service was seamless. We ended with a rock chip in the windshield. I called them about it, and their response was, "Please just enjoy the rest of your trip and don't worry about it now." They were awesome from start to finish! When we returned it, they took our insurance # and that was it. He said they may be able to fill it in house for free. I will be using the Bozeman Alamo again!!

**November 2025: Saturday Afternoon & Tuesday Morning Visit**…read more I booked my rental through Costco and had a smooth process. When my mom and I landed we walked to the car rental booths and got our paperwork sorted away fairly quickly. We then moved up to the 3rd floor of the garage to pick up our car and we basically left right away. Everyone was really polite nd the car I was given drove very nicely. Drop off was easy peasy and honestly no complaints.

Had an excellent experience here recently. Being in middle of the post-COVID travel peak and a…read morenation-wide rental car shortage, I was super worried that the agency would've overbooked cars and left me without a car to go to Yellowstone. Fortunately, that did not happen, and not only that, the representative went above and beyond and got us a hybrid as we requested, the car had only 2,600 miles on it and was in excellent condition. On top of that, the representative did not try to up sell or swindle us into buying additional coverage since I had LDW coverage from Amex, which some other car rental companies (such as Fox) would have tried to do given the amazing rate I had managed to book at (only 1/5 of the current booking price). Just an overall great experience from pick up to drop off. Highly recommend!

Deceptive practices. Read your paperwork before leaving the counter…read more We reserved a **minivan for one week for $1,282.33 and declined all rental insuranceduring the online reservation because we are covered through our credit card. When we arrived at the Bozeman Airport Hertz/Dollar counter, Shamus told us they were low on minivans and offered us an upgraded SUV for $42.99/day, saying it was "50% off." We agreed. What he did not tell us was that he also added rental insurance for $66.99/day. He never asked if we already had coverage and never disclosed that insurance was being added. On the drive to Big Sky, we reviewed our contract and immediately noticed the charge. We called the office right away because we wanted it removed immediately--not after the trip. We were told only the supervisor, Kristina Wilson, could help. Over the course of our vacation and after returning home, we have called at least five times. Kristina has never come to the phone or returned our calls. When we questioned Shamus, he said, How was I supposed to know you had insurance through your credit card? My response: Ask the customer or look at the reservation, where insurance was clearly declined. To make matters worse, they placed a $2,827 authorization on our credit card for a one-week rental. For comparison, my brother rented a vehicle for the same trip through another airport and paid about $600. Customers should know that rental agents often receive commissions on insurance and upgrades, making full disclosure especially important. Based on our experience, the lack of transparency was unacceptable. Read every line of your rental agreement before leaving the counter.Although this location operates under the Dollar name, it is the same company as Hertz. We will not rent from this location again.

We rented a car from here. I loved that this place was inside the airport. It was extremely easy to…read moreget to. It takes about 5 minutes to do all the paperwork. You get the keys there and just go to the car. The price was reasonable. I love how personable they were. They sent me a txt of there was any questions or concerns to reach out. Probably the most enjoyable rental experience I've had.

I've rented cars from the Enterprise Rent-A-Car location in the Bozeman Yellowstone Int'l Airport…read more(BZN) twice this year and have been pleasantly surprised with the pricing, availability, and customer service relative to the other rental car agencies at the airport. These guys and gals are the best! A special shoutout to Alex who went above and beyond on my last rental. I will be back. As an aside, I'm very surprised at the low Yelp ratings for this agency. My experiences have been nothing but 5 star. The customer service is what really sets them apart from others.

This wasn't my worst budget rental pickup experience ever, but not my best either. Will start with…read morethe two staff members working were courteous and working very hard. The drawback is they were the only ones for a line of like 20 people, and given the nature of car rentals each person takes 5-10 mins. I ended up waiting 35-40 mins after a late flight and it set us back from getting on to our two hour drive. There was in fact NO fast break or Avis preferred line, although I saw a sign for one (so having that status didn't help me this time). The car pickup lot was a bit weird too, but had enough signs we were able to get out without much trouble (couldn't find an elevator though? I ended up leaving my mom with the bags and going up via the stairs). Despite this experience I would still rent from Avis/budget again :) but wish the process had been a little faster - again though, this had nothing to do with the actual service. They were doing a good job.

If I could have gotten away with not even giving them a star I would have. Reserved a car in…read moreFebruary, this is now june when I took my trip. Called 3 times to check on reservation between then and June. Got to airport no car. By this time all card were gone. Worst part of vacation in Montana is we couldn't drive to see anything. Will never use Budget or Hertz again!

Rob was our Hertz counter staff at midnight smiling helpful. 5 stars Rob. This was our first time…read moreusing Hertz and we pick up at Bozeman return at Rapid City. He found a vehicle allowed at RAP as that Hertz has requirements for incoming rentals. New Durango sweet rental. Tx Rob.

Car itself was great it's the employees that make the rating. Returned the vehicle this morning,…read moremassive construction on the adjacent parking garage. My wife has a medical condition/disability for noise sensitivity, so she couldn't get out of the vehicle. I left her in the return lane to talk to an employee about dropping the vehicle elsewhere. I had to go all the way into the terminal to find someone. By the time I returned to the vehicle my wife was in tears. Apparently, one of the employees checking in the vehicles approached and opened the door. My wife panicked and asked him to shut the door. His response was to laugh and point at her for the benefit of a co-worker. Real classy. We won't be using them again.

I had placed a reservation 3 months in advanced for a Standard SUV (aka Ford Flex). I called 2…read moredays before, and was told "yes, we have plenty of AWD ones for you to pick up on Sunday" I arrive, and I'm told my "Dodge Journey" is available. I asked if it was AWD, and she said, oh it is front wheel drive, it should be fine. (as it is snowing) I asked if there was an AWD drive available, and she said there wasn't one available... it wasn't until I specifically asked if I could go down a class in vehicle to get an AWD. Fortunately there was a small SUV in AWD. It worked out fine; but a bit disappointed that I reserved a larger SUV, but it wasn't available in AWD, so I paid the same for a smaller car...

Update: Today my husband took the car to the gas station. When he opened the second-row underfloor…read morestorage compartment in the Chrysler Pacifica, he said it was absolutely filthy! It bothered him so much that he drove to two different gas stations before finally finding a car wash with a vacuum so he could clean it out. Unfortunately he didn't even take a photo of it.

We found this car rental company via a Google search and WOW - I'm so happy I did! Anna was great…read morefrom my first call with questions, to sending me a quote, and the booking process. THEN - they stepped it up even more, when I picked up the vehicle I needed and the service they provided when I dropped off the car! Thanks for a great experience with our Toyota Sienna for our party of 7

Our experience with Finish Line was smooth & seem-less, professional and top shelf from beginning…read moreto end. We almost forgot it was a rental company and not a chauffeured transport. Nate picked us up from the airport in a nice, black SUV, communicating exactly where we'd find him, helped load all our gear, and drove us to their office a few miles down the road. We received a new Crosstrek with barely 1000 miles on it. Check in was straightforward, as was the return. We especially appreciated that they require your own proof of insurance, via credit card or homeowner policy, and didn't try to upsell us everything under the sun. Our car was clean and super fun to drive. Nate, and everyone else back at the office, THANK YOU for starting our Vacay off nice and easy. I highly recommend Finish Line to anyone traveling in the area.

These people are an arrogant outfit that should not be trusted…read more They have 2 ladies, or maybe one acting as two who do not respond to simple what of questions such as car breakdowns. Then they do not respond, lie and say they are sick or not in their office. Complaining to the owner gets you now where, and he acts as if he is running the complaint thru Human resources which is a lie as well. Small outfit touting friend local service hogwash. I do not dance unless I hear music. Do not trust them, go with a major company.​

The absolute worst scam artists. READ THE REAL REVIEWS! Any good reviews are definitely fake or…read morefriends. They operate out of a glorified outhouse. They change the price and cancel the car last min. Even when shown confirmation and confirmation text showing you confirmed flight and time. Then they insist you need to pay 4 times. 4 TIMES what was agreed upon on the confirmation. Then crystal the manager acts totally unprofessional on the phone. Hangs up on the customer. Guys. Read and beware. This is an absolute scam. Reporting them to the BBB. They will steal your information and they will also accuse you of damage to the car.