Had a flat tire and Unique Towing came out through Geico. Carlos (150) came out very promptly. He…read morewas police and courteous and found me in the huge parking lot almost immediately. He was obviously very competent and got the car hooked up on his flat bed right away and took me where I needed to go to get it fixed. If I had to call a tow company directly this will be my first call. Thank you Carlos!

My insurance assigned Unique Tow company to tow our Tesla when we noticed the car had a dead…read morebattery and did not respond. We had the doors open but could not close due to the dead battery. We emphasized this multiple times with the tow truck driver when he arrived and he responded "Yeah I know not to close." We helped him load the car on the truck with the door open due to this. A couple hours later, Tesla informed us that outside of battery replacement, there's also a window damage that requires replacement. When checking the car in person, the door was closed and the window is cracked. The tow truck driver never tried to inform us and just left. We attempted to contact the owner of the tow company and he said this is nobody's fault because the car had a dead battery, and that broken car windows "just happens." We contacted the owner, but after some correspondence the owner ghosted us. Ultimately, the company is not taking accountability for the situation that took place with our car, if you are looking for a business that takes responsibility look to get your towing done elsewhere!

These guys are great! I normally don't leave reviews, but for these guys I had to…read more Gregory was the guy that talked to me over the phone giving me exactly the info I needed. He arrived right on time and taught me a few things on about my car that I didn't even know about. Highly recommended!!!!

The dude I spoke with was a flaming asshole who was incredibly condescending and unhelpful…read more Called asking what they had in stock for radiator hoses and provided measurements. While explaining that we have a vintage car that is over 100 years old that would not be in their system I was interrupted and told "you can pay us to research it".... I told them I already know what I need, and again gave them the measurements, I was interrupted again and they said "it would be too hard to find it" in their OWN SHOP... If it's too hard for you to find a part in your own shop hire an organizer and don't be an ass.

Pineapple Towing is the best! These guys know what they're doing. I have an older Porsche and I…read morewon't trust anyone else to tow it. Knowledgeable, prompt, friendly and great prices. 5/5

Great company. Fast and professional service…read more I had my car towed from my home to the mechanic shop. They arrived at the arranged time and loaded my car to their truck. The fee was reasonable as well.

I have lived in the Bay Area in both Palo Alto and Los Altos for over 35 years ago, and Ellison's…read morehas blessed me time and time again by being there for me in crisis, often through AAA. As the technology gets better by calling a tow truck through the app and getting assigned to one right away, it has become more seamless, efficient, and quicker. It's so easy today and so fast. My last few experiences have been amazing. Today, I got the best tow truck driver ever, Jose Ruedda!!! Very meticulous with the details. He made sure he didn't drive over the neighbor's plants on our tight driveway, and then went to extra precaution to put my M3 on the flatbed, since it has a low profile and scrapes easily. He put extra wood beneath to get it up--which I hadn't seen before, which I really appreciated. He checked in with me about whether we should drive it up, or have it pulled up with the car in neutral. You can tell he just really cares about the car and doesn't take shortcuts. In the end, we also swapped quick stories about our torn meniscuses and he gave me a bunch of good tips on how to get better!

In May, my tire blew out on Junipero Serra Boulevard behind Stanford, causing my car to hit the…read moremedian. Jose Ruedo arrived quickly to assess the damage, and I couldn't have asked for better service during such a stressful situation. Jose was professional, knowledgeable, and incredibly helpful. He carefully evaluated my vehicle, explained my options, and recommended towing it to a reputable local auto body shop. He handled the entire towing process efficiently and with great care, making a difficult experience much easier. I truly appreciated Jose's calm demeanor, professionalism, and willingness to go above and beyond. If you ever find yourself needing roadside assistance or a tow, I highly recommend Jose Ruedo. Thank you for turning a stressful day into a much more manageable one!

It was a crazy day! But Rich came to the rescue! Rich from…read moreFelix's company was great!! He was very friendly, respectful and fast. He knew how to take care of my car. I purchased my car 2 weeks ago and I wasn't expecting this issue with the engine. Rich arrived within 30 minutes, knew how to take care of my new ride, he was fast and very efficient. I strongly recommend this towing company, Rich was great! And very helpful.

Car wouldn't start this morning and my insurance company sent me Ed's Tow & Cradle to haul it in…read morefor service. Felix came out and checked that it was just a dead battery. He was informative and offered his service to replace it. So thankful that he didn't just come and tow my car to the dealership but helped find a solution for me. He went back to pick up the right battery and came back and replaced it. Highly recommend for professional and friendly service.

Whenever I needed a tow it was Great America Towing to the rescue. It really does pay to have AAA…read moreRoadside because my kids and I have needed assistance a time or 3. Whether it was a tow, a jump, new battery, flat tire or being locked out of our cars. Great America Towing has come through each time. All of the guys were friendly, informative and provided great customer service. My fave so far has been Steve. He's had to tow my daughter's car back to back.

Completely Unprofessional, Disorganized, and Untrustworthy Tow Company…read more Great America Towing was one of the worst customer service experiences I've ever dealt with. From the moment we walked in, staff were completely disengaged and unprofessional. Instead of assisting customers, employees were distracted and made it clear we were not a priority. We were literally told to wait while staff socialized and watched videos instead of handling business. The front desk employee was dismissive and unable to clearly explain basic details about pricing or service timelines. The only information provided was a vague hourly rate of around $195, with zero transparency on how long service would take or what we should expect. Everything felt intentionally unclear and unprofessional. My vehicle was brought there after being recovered by police, and even that process turned into frustration. Instead of answering questions, staff became defensive and uncooperative when asked simple, reasonable questions about the service being charged. At one point, we were threatened with police involvement for "trespassing" simply for asking questions and trying to understand what we were paying for. That level of escalation was completely unnecessary and felt like intimidation rather than customer service. Because of the lack of clarity and disrespectful treatment, I chose to take my business elsewhere and contacted another towing company that was professional, transparent, and willing to help immediately. Even after that decision, the situation continued to be handled poorly, including unnecessary confrontation toward the alternative tow operator instead of simply releasing the vehicle without issues. Management (Adam) was informed, but there was no accountability, no effort to resolve concerns, and no visible interest in how customers were being treated. Bottom line: this company operates with poor communication, lack of professionalism, and zero customer care. I would strongly advise others to avoid them if you expect basic respect and transparency. I ended up using Aguilar's Towing instead -- they were straightforward, professional, and actually did their job without issues. (408) 394-5476

We had been waiting for 4 hours for our insurance to send a tow truck. Not happy. So we called…read moreA's Towing and they were there within 20 minutes. They understood our frustration and were able to help us get our vehicle towed to the mechanic.

I am so thankful for this tow company tonight. I came out of an appointment to a flat tire at about…read more5 pm. With tire stores about to close and Bay Area traffic I wasn't sure how all this was going to work out. Joey helped me so much to have a driver to me in about 15 minutes. I couldn't believe it as my towing provider said it would be an hour. They had me to Big O Tires in no time and Big O jumped in and fixed the tire super quick. I can honestly say it was a miracle that took place in front of me. I am so grateful for people who jump in when we need help. Truly. I cannot recommend A's towing enough. They are a stellar service and they care about people. Joey, thank you. I appreciate you.

Had a great experience with Dicks. Came in good time, and…read morevery smooth operation. My vintage car is precious and Joe knew how to load and unload it so smooth and with no chance of damage. Highly recommend Dicks and operator Joe.

Jesus Estrada arrived in under 10 minutes of my call to AAA for a long distance flatbed tow from…read moreMorgan Hill to North Berkeley Tesla service center on a busy holiday Saturday. (The car, my companion and I needed to arrive before their Labor Day weekend closure.) Jesus delayed his lunch break to ensure a timely arrival despite the heavy holiday traffic. His calm, efficient professionalism eased my difficult situation. He even had a charging cord for my iPhone, making it easier to arrange my service appointment. The cab was clean and comfortable, and he even had a bottle of chilled water for the long drive.