Cancel

    Open app

    Search

    Joyce Buick-GMC

    3.0 (44 reviews)
    Closed Closed
    Updated 2 months ago

    Joyce Buick-GMC Photos

    You might also consider

    Recommended Reviews - Joyce Buick-GMC

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    My new ride

    Sheamus helped me quickly find exactly what I was looking for. He let us test drive and even drove for us on the highway (because I was nervous) so we could get a good feel of the vehicle. He kept great conversation and made the process go smoothly! I don't remember the names of the others that helped with the process, but the financing guy was also really nice and made signing paperwork easy. Everyone was extremely transparent during the entire car buying process. I upgraded from a 2013 Terrain SLE to a 2020 Terrain SLT. I am happy with my purchase!

    Our beautiful  suv!

    See all

    2 months ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    The only car dealership that requires you to have your car inspected before buying out a lease.

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kim K.
    37
    1
    0

    6 years ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of So B.
    0
    18
    0

    3 years ago

    Joyce Buick GMC has a great service department. Everyone is so helpful. Service is done thoroughly yet quickly

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rick W.
    337
    3
    4

    6 years ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Parts department was first rate. Got my parts the next day and offered to install but zero pressure to do so. Will be back.

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tom T.
    0
    20
    2

    12 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rick W.
    30
    302
    18

    13 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    13 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    10 years ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dan D.
    93
    1
    0

    7 years ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of M M.
    0
    1
    0

    7 years ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Representative

    Representative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Joyce Buick-GMC

    Review Highlights - Joyce Buick-GMC

    I met with James three different times on two different vehicles and he was patient and great to deal with.

    Mentioned in 3 reviews

    Read more highlights

    Montrose Kia - Our service department is equipped to handle all makes and models.

    Montrose Kia

    (46 reviews)

    WARNING!! I contacted the dealership ahead of time to confirm a specific vehicle listed on their…read morewebsite. They verified the VIN and knew I was driving 30-40 minutes to see it. When I arrived, they were waiting for me outside and took me straight back. I again stated I was there for that exact vehicle. After 20 min of collecting my information, THEN they told me the vehicle just sold. I don't believe that was truthful. Another Kia dealership had already checked the same VIN earlier that day and told me it was not available. That means this dealership knew it wasn't available before I even began traveling there. Even if there was an honest mix up, they could have told me as soon as I got there instead of collecting my information and wasting more time. This is not how you treat customers, and I won't be returning. My interactions were with Chris (sales consultant) and Bill (sales manager). It felt like the vehicle was kept online simply to get people in the door. Fortunately, I found a vehicle at another Kia dealership later that day.

    I recently had an appt at Montrose Kia set for July 30th at 1:30pm. I worked with Robert S. (Bob)…read moreto check in and explain what was wrong with the car. Bob was very nice in confirming he understood what I was explaining to him & offered a shuttle service if I didn't want to wait because service would take about an hour and a half & the building was under construction. He confirmed that the shuttle would also be able to pick me back up to come get my car when it was finished & that I'd receive a call. I was initially shuttled home by a service employee, Jeremy, who also confirmed I should get a call with an update on my car and they'd send the shuttle back to pick me up. Three hours later, at 4pm I got an automated text from Kia saying my car service was completed and that Kia looks forward to working with me again. I was still waiting on a phone call update on what happened with my car and confirmation that a shuttle was being sent out to pick me up. After waiting to hear something for an hour after receiving that text I finally called Kia asking where the shuttle was and spoke with Jennifer. Jennifer was kinda & said she would send a driver right away, as if it was unbeknownst to them that I even needed to be shuttled back there or was waiting for an update. I waited outside my house for 40 more minutes and no shuttle ever showed up & I received no calls. I only live 5 minutes away. My boyfriend who was at work at the time frustratedly called Kia on my behalf and spoke with Jennifer again who then transferred him to speak with someone in service who claimed to have called me twice to notify me that there were no shuttles available. I never received any calls whatsoever!! My boyfriend had to leave work all the way from Strongsville to be able to pick me up and bring me to pick me car up before they closed for the day. By the time we were able to make it there it was near closing and everyone in the service dept had left already. I was handed my receipt and my keys with still no explanation of what was found with my car being looked at. When I asked for an explanation the young counter girl was looking around for someone in service for me to speak with and said that they all had left already. An employee that was sitting on the couch behind me thought he was funny, laughed at me and made a comment that I was "too late". I was not there late because I wanted to be, I was there late because I received horrible service!! The counter girl was finally able to put me into contact with Rachel as she was walking out the door. Rachel was able to go over things with me in the end and suggest the next steps with getting my car serviced further. I was nearly unable to get my car before closing which would have made me unable to go to work the next day because of poor communication and inadequate service. Rachel placed a call to service Manager, Freddy, and advised him of the situation that had taken place with me as he also had already left for the day. He said he would give me a call the next day between 8-8:10am to discuss my concerns. I again never received a single phone call from anyone at Montrose Kia. I have never purchased a vehicle from Montrose Kia due to bad reviews. I only took my car there for service because it was the closest dealership to me, my mistake. In conclusion, take your car there if you want the world's worst service!

    Joyce Buick-GMC - car_dealers - Updated May 2026

    Loading...
    Loading...
    Loading...