Emmanuel did an amazing job on my wife's necklace, earrings and ring repairs. He service is above…read moreand beyond. His pricing is fair too! I highly recommend this place.

Emmanuel did a great job on this custom ring design that I ordered as a birthday gift. I requested…read moreto set a stone into a ring that can display both sides of the stone and the end result looked fantastic. One comment I would make is that I wish communication was better throughout the process so that I can get updates prior to completion.

I had some jewelry I wanted to sell. Great service and fair price…read more Highly recommend!

Absolutely unacceptable experience at Fox Jewelry in Ventura…read more I came in with a buyer to not only sell my peice of jewelry, but also have the buyer resize the ring with the store. A staff member confidently told me (IN FRONT OF MY BUYER) that my IGI-certified 4CT lab-grown diamond was fake and "for sure Cubic Zirconia", even after I demonstrated the paperwork. After more staff members took a look, they come back to confirm it WAS actually a lab diamond (like I tried to explain!) That level of contradiction is beyond unprofessional and completely destroyed trust in the middle of a sale. On top of that, they tried to quote me around $3,000 to "rebuild" the ring because the band is thin, which felt wildly inflated. However, another person on the floor was much kinder and explained that this was due to the professional grade. Either way, she was much more informative than the other person that did not know the difference between a CZ and a diamond. This was embarrassing, frustrating, and handled terribly. I would not trust their judgment. Get a second opinion somewhere else.

From the moment I called on the phone, to the minute I arrived at the door. Kim & Howard treated my…read moreWife and I Absolutely wonderful! They work hard to solve problems and find solutions! You might want to give them a try, they might have what you are looking for. Or they can suggest great options? We will continue to use their services and products! Give them a try I think You will be surprised!!!

Friendly folks to do business with. I had a watch repaired. My only experience there.read more

I just wanted to stop in to visit this newer shop and see their selection before I bring my wife to…read morelook. I was speaking with Monica and she is very kind and helpful. I've been in many jewelry stores every where i travel, Channel Island Jewelry is in a pleasant outdoor shopping area. They do have a broad selection and while speaking with Monica I could ascertain that they can make or procure every kind of jewelry or Gem. I will definitely bring my wife to see their colorful collections of gemstone jewelry.

My husband went in to get a new battery for my watch because I am disabled. Though he is clearly…read moredisabled, the clerk said he'd have to wait an hour or come back next week for the watch. We'll go somewhere else more handicap friendly when we have another good day. We don't get many any more, and we wasted our strength here. They were uninterested in our needs.

My fiancé and I recently came in to purchase our wedding band/ring. We were greeted by the nice…read moresecurity man and a few folks who said hello and they'd be with us soon. It was a bit busy and we weren't in a rush, so no biggie at all :-) It was fun to just mozy around without being rushed. After browsing on our own, Dezi met us with the kindest smile and asked what we were looking for. I'm naturally a bit awkward and so is my fiancé, but she was so welcoming and patient it made the experience painless and easy! She listened intently to what we were looking for and helped us out with trying on rings right away (she even offered a free ring cleaning for my engagement ring - I didn't realize how dull it was! THANK YOU, DEZI!!!!) and we immediately found a ring that stacks perfectly that also fit and matched with my current engagement ring. How lucky! :-O After falling in love with the piece, she then helped my partner find a band that matched mine and absolutely made his day when he found one he really liked that was a little too small; she immediatly mentioned they could size it up and have it ready by our Wedding day! Dezi was super quick, accommodating, helpful, and also FUNNNNNY! It was truly fate that brought us all together (we were all matching in blue hahaha) We love you guys and can't wait to be back for future jewelry needs!

Heroes!!! My fingers swelled around my rings at the end of my pregnancy and despite trying all the…read moretricks in the book at home, nothing worked to remove them and it was so painful. I walked into JC and right away the staff and jeweler were so friendly and helped me get my eternity bands safely removed in less than 30 minutes and pain free. I had to have some stones removed and the bands cut but it is such a relief! I definitely recommend for your jewelry needs and will revisit the store when I'm ready to have them put back together. They packaged the pieces to keep everything together until we're ready to revisit this.

I came to inquire about Watch repair. The lady was on the phone on the phone seemed very aggravated…read morethat I interrupted her call. She rudely said her watch repair person "doesn't come in until the evening time so come back later." I left thinking to myself, in a world where our economy is bad and we need to make every penny, and as a small business owner myself, why would you be rude to someone that is taking and trusting their business to you? Maybe having a more personable attitude would have had me come back.

Wanted to purchase a name plate. Went in one day took pictures of what I wanted went home to try…read moreand decide, she gave me a price of $550 and went back with what I wanted and she said it went up $300, so it was gonna be $850. I said why when you gave me a price already. She was so rude and disrespectful and said no because it had too many letters aways. She was too busy talking to another lady who wasn't even a customer. I was going to get a 18 in gold chain and the name plate gonna spend over 3,000 but nope she was very rude!! Never going back to that side of town. I'll take my money elsewhere. I would give this a no star!

Absolutely amazing staff, location, and selection. I called…read moreonly 20minutes before asking if I can come in for a watch repair & adjustment. Eden was amazingly patient, knowledgeable, and very professional. Another customer had come in for a necklace repair and was done in 5-0minutes. Really recommend this location for anyone looking for jewelry, repairs, or advice. Thank you again!

Went to look for an engagement ring. Walked out with the wedding ring as well. Great prices and…read morevery friendly service. I would definitely recommend them to family and friends

Great value! And great customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!read more

The owner was very rude. He acted like I was shopping in the store to steal the merchandise, when…read moreall I was doing was comparing items, and trying to decide what to purchase. If that wasn't uncomfortable enough, there was an overweight sales associate following me around like a shadow. Ulta Beauty may be more expensive, but at least you are getting good customer service, and great quality makeup.

Piss poor service, incompetent, rude and not at all professional. They completely left a vital part…read moreoff my watch

I was referred by a nearby bank employee with a BEAUTIFUL diamond ring for a GREAT price!. I went…read morein planning to spend about $10K on a ring. I was not dressed up. Basically, they were rude, discounted me, were not welcoming to me, and likely thought I didn't have any money. I will not return, there are MANY jewelry stores to buy from.

Literally amazing service!! I came here to get my baby girl's earrings pierced and they did a great…read morejob! They were super calm with my baby's fuzziness and they were extremely professional. I didn't get the name of the people who were working but it was 2 ladies. Excellent service. Excellent prices and excellent selection. Will be returning to this establishment

Great service and king sales women. Our family has been going here for over 25 years they never…read moredisappoint. Maria was such a great help.