We had two great experiences at Fox. We bought a beautiful gemstone necklace in house during 2024…read morewine walk and recently purchased a topaz necklace on line. In both instances customer service was top notch. The pieces were both great and very reasonably priced. You can't go wrong with Fox!

Absolutely unacceptable experience at Fox Jewelry in Ventura…read more I came in with a buyer to not only sell my peice of jewelry, but also have the buyer resize the ring with the store. A staff member confidently told me (IN FRONT OF MY BUYER) that my IGI-certified 4CT lab-grown diamond was fake and "for sure Cubic Zirconia", even after I demonstrated the paperwork. After more staff members took a look, they come back to confirm it WAS actually a lab diamond (like I tried to explain!) That level of contradiction is beyond unprofessional and completely destroyed trust in the middle of a sale. On top of that, they tried to quote me around $3,000 to "rebuild" the ring because the band is thin, which felt wildly inflated. However, another person on the floor was much kinder and explained that this was due to the professional grade. Either way, she was much more informative than the other person that did not know the difference between a CZ and a diamond. This was embarrassing, frustrating, and handled terribly. I would not trust their judgment. Get a second opinion somewhere else.

Friendly folks to do business with. I had a watch repaired. My only experience there.read more

Recently brought a watch in for repair. One of the hands on a smaller face had fallen off…read more I was told that the jeweler would need to evaluate my piece before committing to the repair and got a follow up call that it could be fixed. I was able to pick it up within a few days and walked away happy. Watched looked much better after the repair. Nice staff and they sell other items in store including jewelry and watches.

I just wanted to stop in to visit this newer shop and see their selection before I bring my wife to…read morelook. I was speaking with Monica and she is very kind and helpful. I've been in many jewelry stores every where i travel, Channel Island Jewelry is in a pleasant outdoor shopping area. They do have a broad selection and while speaking with Monica I could ascertain that they can make or procure every kind of jewelry or Gem. I will definitely bring my wife to see their colorful collections of gemstone jewelry.

My husband went in to get a new battery for my watch because I am disabled. Though he is clearly…read moredisabled, the clerk said he'd have to wait an hour or come back next week for the watch. We'll go somewhere else more handicap friendly when we have another good day. We don't get many any more, and we wasted our strength here. They were uninterested in our needs.

I highly recommend Jewelry Couture to anyone looking for top-tier service and expert craftsmanship…read more I trusted them with a priceless antique emerald ring inherited from my grandmother, which was a complex repair that other local jewelers simply could not get done. Their master jeweler restored it to pristine condition, and it honestly looks more stunning now than it ever has. The customer service was absolutely stellar, completely putting my mind at ease throughout the entire process. This is the place to go!

Heroes!!! My fingers swelled around my rings at the end of my pregnancy and despite trying all the…read moretricks in the book at home, nothing worked to remove them and it was so painful. I walked into JC and right away the staff and jeweler were so friendly and helped me get my eternity bands safely removed in less than 30 minutes and pain free. I had to have some stones removed and the bands cut but it is such a relief! I definitely recommend for your jewelry needs and will revisit the store when I'm ready to have them put back together. They packaged the pieces to keep everything together until we're ready to revisit this.

I came to inquire about Watch repair. The lady was on the phone on the phone seemed very aggravated…read morethat I interrupted her call. She rudely said her watch repair person "doesn't come in until the evening time so come back later." I left thinking to myself, in a world where our economy is bad and we need to make every penny, and as a small business owner myself, why would you be rude to someone that is taking and trusting their business to you? Maybe having a more personable attitude would have had me come back.

Wanted to purchase a name plate. Went in one day took pictures of what I wanted went home to try…read moreand decide, she gave me a price of $550 and went back with what I wanted and she said it went up $300, so it was gonna be $850. I said why when you gave me a price already. She was so rude and disrespectful and said no because it had too many letters aways. She was too busy talking to another lady who wasn't even a customer. I was going to get a 18 in gold chain and the name plate gonna spend over 3,000 but nope she was very rude!! Never going back to that side of town. I'll take my money elsewhere. I would give this a no star!

Absolutely amazing staff, location, and selection. I called…read moreonly 20minutes before asking if I can come in for a watch repair & adjustment. Eden was amazingly patient, knowledgeable, and very professional. Another customer had come in for a necklace repair and was done in 5-0minutes. Really recommend this location for anyone looking for jewelry, repairs, or advice. Thank you again!

Went to look for an engagement ring. Walked out with the wedding ring as well. Great prices and…read morevery friendly service. I would definitely recommend them to family and friends

I had an amazing experience and wanted to share how great the service was. The gentleman who helped…read moreme was friendly, professional, and very knowledgeable. He took the time to answer my questions, explain everything clearly. The prices were also very reasonable and offered great value for the quality of service provided. It's refreshing to find someone who genuinely cares about their customers and takes pride in their work. I left feeling completely satisfied and will definitely be coming back in the future. Highly recommend!

Great value! And great customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!read more

Piss poor service, incompetent, rude and not at all professional. They completely left a vital part…read moreoff my watch

I was referred by a nearby bank employee with a BEAUTIFUL diamond ring for a GREAT price!. I went…read morein planning to spend about $10K on a ring. I was not dressed up. Basically, they were rude, discounted me, were not welcoming to me, and likely thought I didn't have any money. I will not return, there are MANY jewelry stores to buy from.