I cannot give any Stars, but it made me chose one - The worst customer service I have ever…read moreexperienced. My son's F150 needed the radio display replaced, took it in after parts were ordered, was told it was a 4-5 hour job. I called after 6 hours to follow up, and was told they ordered the wrong parts. After 2 weeks of having the truck and several wrong parts ordered it was finally repaired. We had to call daily and sometime multiple times a day for updates, because the service department did not call us with updates as they stated they would. I will never take a vehicle here for service, nor will I ever buy a vehicle from this place.

This review pertains to the Service Center. Dennis and Cindy are both amazing members of the Ford…read moreService team at Hutchinson Ford of Forsyth. My truck wasn't starting. It had to be towed there. My appointment was not until the next day, so on the day of my appointment I receive an update from them that my truck was in line to receive service. They had my truck fixed the same day. Everyone was nice and polite at the dealership when I went over to pick it up. Big shoutout to Michael Hutchinson, Dennis, Cindy and the rest of the team for making my experience seamless.

If you want to be ripped off and let them not cover what they tell you they will cover, this is the…read moreplace to buy a car. I purchased a 2015 F250 super duty truck and they would never replace the passenger side door panel or the back door panels but gave me a driver side door panel and I complained about this issue for years, no one would do anything. No one will call you back and no one would get it completed under warranty. I complained about this issue for year while my warranty was in place.

Purchased a 2021 Yukon Denali in May of 2022. On the 2 hour drive home, the check engine light came…read moreon. I took the vehicle to an authorized GM dealer where they discovered low coolant and oil levels. The issue was corrected, but in less than a month the levels were back down. The deal determined that there must be a coolant leak and that GM would need to authorize repairs, but before doing this they requested a coolant consumption test. After conducting the test we discovered that the vehicle had a complete engine rebuild at roughly 4-5K miles and was poorly repaired resulting in coolant leaking into the oil. Additionally, parts were missing - a flywheel cover and heat shield. Basically the car was a lemon, sold at full price by Hutchinson Ford (there's also a Hutchinson GMC). This has to be the most shady dealership ever. I'm now working directly with GM and a legal team to figure out what action can be taken to get the vehicle repaired. Ultimately, GM never should have put the car back on the road without proper inspection and Hutchinson Ford's own mechanics should be fired for missing basic stuff in their own Blue Certified inspection (which ain't crap).

Well, if you need a ride and have less than top credit and tired of high interest banks, a little…read morecash down and no credit check , you can be riding ? Payments can be arranged by-weekly and they have a variety of cars and trucks & SUV's ! It's local and right off the Jackson square in front of Ameris Bank ! Come on down today!

5 Points Auto Sales was great. They made it so easy to purchase our car and i have not regretted…read moreit. The staff is very kind and patient. You will not regret your purchase.

I wanted to take a moment to brag on Troy Stephens. When I think of Butler Toyota he and Larry…read moreCummings come to mind. Troy gets you out the door and Larry ensures that you keep coming back. I've purchased 2 cars from Troy. He's very personable and he always takes care of me. I love the birthday cards that I get from him personally and looks forward to them each year. What can I say... Troy has made me a "Toyota girl". If you're in need of a new car I would highly recommend Troy at Butler Toyota.

Butler Toyota Service has lost my trust. I rarely write reviews, but I am writing this one for two…read morereasons: (1) I believe warning other customers about my experience is the right thing to do, and (2) I hope that one day Macon will have a Toyota dealership service department that operates with integrity. I have been a Butler Toyota customer for more than 10 years and have owned multiple Toyota vehicles serviced there, including a 4Runner, Tundra, and Sequoia. Over the years, I have spent thousands of dollars in their service department. I understand that dealerships charge premium prices, and I have no problem paying more for convenience, quality workmanship, and honest service. Unfortunately, honesty is where Butler Toyota failed. The final straw occurred on June 17, 2026. My wife's vehicle was brought in for service, and I was told that every lug nut on the vehicle needed to be replaced because of safety concerns and the possibility that they could not be removed in the event of a flat tire. Later that same day, I brought my truck in to repair a tire with a nail in it. Once again, I was told that all of the lug nuts needed to be replaced and that the tire could not even be removed because of their condition. What makes this difficult to believe is that Butler Toyota has been the sole service provider for both vehicles for years. They have rotated the tires numerous times on both vehicles during the past two years and never once mentioned a lug nut issue. Are we really expected to believe that all 40 lug nuts on two separate vehicles suddenly became defective at the same time? I returned to the dealership parking lot with my own impact wrench and successfully removed and reinstalled the lug nuts myself without difficulty. After I challenged their diagnosis, the explanation changed. Initially, I was told the lug nuts were "rounding off." Later, I was told they were "swollen." I was still able to remove and reinstall them with no issue. What concerns me most is that Butler Toyota originally intended to repair my tire. However, after I questioned their lug nut recommendation, they changed their position and suddenly claimed it was unsafe to repair the tire. I left the dealership with a nail still in my tire despite having purchased the tires there and despite being sold on the value of their roadside hazard warranty. The following morning, another service department repaired the tire in less than five minutes. As a result of this experience, Butler Toyota has lost our business. We have purchased tires from them, serviced multiple vehicles there for years, and spent thousands of dollars in their service department. Yet despite countless service visits, we were never told that either vehicle had lug nut issues until both vehicles were brought in on the same day. I encourage Toyota to investigate how this service department is representing the Toyota brand. Based on my experience, the service department relies on pressure sales tactics and inconsistent explanations to upsell repairs that may not be necessary.

"Best car buying experience - Ask for Mason McGee!" I am…read moregiving this dealership 5 stars because I had the best salesman in the building! Mason McGee greeted me at the door with a smile and made the entire process worry-free. I told him exactly what I wanted in a vehicle, and he patiently walked the lot with me for 3 hours until I decided on the perfect one. There was absolutely no pressure, which made me very comfortable with my decision. I will definitely refer him to all of my family and friends!

22Ford F350 Part 1- Our experience at Countryside Chrysler Dodge Jeep in Madison GA was BAD. So bad…read morethat it is almost unbelievable that this situation could really happen. Buckle up because this will be long and wild. Since we are out of state, 10 hours out of state, we had to inquire though the website and text/phone conversations. We ended up talking to two salesman and one manager to get all the info and details figured out. They had listed it at $58,988 online and we finally agreed on $58,000 plus our state tax. We decided to fly into the airport, and they would come get us, we would buy the truck and drive it 10 hours home. The salesman that picked us up was very nice. However, it felt like he was delaying us getting there because he stopped at the gas station and got on the phone. When he was finished, about 15 minutes later, we continued our drive. We arrived around 10:30am to the dealership. He said they were washing it, so we went to fill out some general paperwork. Then he took us to see the truck while it was still being washed. My husband checked the dipstick, and it was low in oil. It seemed odd since they said it was just serviced but we liked the truck, so we gave them the benefit of the doubt and continued. The salesman apologized and agreed to fill it up and the DEF as well. We went back inside to fill out some more papers. They had us sign an "AS IS" paper saying it is normal in the state of GA to no have any dealer warranty on a used car. We felt that it was odd but we wanted the truck, so we agreed. Then they told us that they didn't realize our state had these other fees and said we would owe another $1200 or $1300. We questioned it since we agreed on $58k plus our state tax. The manager came over and continued to argue that this was still $58k on the truck but he didn't realize there were these other fees. I was not happy with this because I know they "couldn't take less money because they would loose money" so to me, this was a way to get all of the money for the sale possible from someone that already decided to come 10hours out of state and then "oops I forgot you have to pay this, its not coming out of my $58k". We don't like this either, but we let it go because we still want the truck. Next, we get to drive the truck. The cleaner brings it around and its defiantly not as clean as I would have expected since he was cleaning it before and during us being there, but we figure who cares, we can clean it later. The salesman drives it off the lot and every turn, stop, start or general moving, the truck is making a super loud squeak/creek/erck noise. We question it, and the salesman just shrugs it off saying its normal. As he turns on the signal to turn, I hear it blinking abnormally fast. I asked about it, and he said we can check when we switch drivers. My husband walks around the truck as he does both side blinkers and sees no bulb out however it is fast blinking both ways. This is odd, but we continue. As my husband puts the truck in drive, the CHECK ENGINE LIGHT COMES ON! We tell the salesman, and he said really? Ok let's take it back. So, we went back to the dealer. As we are waiting for them to pull it in the shop my husband crawls under it. He sees that someone has cut the entire floor out of the bed of the truck and replaced it with a brand-new floor. He knows this because you can see the new metal shavings sitting in the bottom of the fender and all the pop rivets around the whole underneath of the bed edge. Plus, when you push on the tailgate or grab the side of the bed and pull it you can hear that loud squeak. We immediately ask the salesman, and he says he has no idea about that. At his point we are super frustrated. We can see the manager inside watching the situation unfold and he stays at his desk. Not only did we come all this way, but all these little things are adding up to be very sketchy and we trust no one at this point. They pull the truck into the shop, and we wait, and wait. As we are waiting, I see the two young mechanics shaking the truck bed and laughing at the loud noise it's making. We are then called into the shop with the shop manager, and he proceeds to tell us this long-winded story of how good their mechanics are at working on Fords even though this is a Dodge dealer. They knew that it threw a code before for a nox sensor, so they replaced the front one and drove it for about 30 miles with no more check engine light, so they thought it was good. But now that it had the light again, the rear nox sensor is bad. They say they will replace it. My husband then asks about the truck bed floor and why it's new. The shop manager says he has no idea what we are talking about. He said they wouldn't see that because they only do a safety inspection and general overview. My husband questioned how they didn't see it with the metal shavings in the fender since they said they replaced the brakes and rotors. They said they just wouldn't and didn't see it.

Five Star Chevrolet GMC and Five Star Ford of Warner Robins in Warner Robins, Georgia, I want to…read moreshare my frustrating experience with purchasing a used Ford truck. Before buying, I paid over $200 for a pre-purchase inspection at Five Star Ford, where I was told the truck was 100% good to go with no issues. After the purchase, I noticed oil on the ground beneath the truck. Initially, I thought it could've been from something minor like a filter change, but when I brought it back to Five Star Ford, a technician outright confirmed in front of me that the truck was leaking oil and that this was observed the day of the inspection. Despite this, the oil leak--and apparently other issues--were omitted from the inspection report I paid for. I requested an updated inspection report from the general manager to reflect the oil leak and any other undisclosed problems, but he refused to provide one. It's clear to me that these dealerships worked together to push the sale while failing to document known issues with the truck. While the price was adjusted slightly after I initially mentioned seeing oil, I feel misled and disappointed by the lack of transparency and professionalism from both dealerships. I'd like an explanation for how this happened and what steps will be taken to make this right. Looks to be a reason this place is rated only 1.8 out of 5.

I brought my 24 GMC Denali Ultimate to fix an error with the video camera system...Truck only has…read more4200 miles...I called my service attendant Brandon after 2 days and he told me that they were still running diagnostics and they could not pinpoint the problem. I called again on day 6 as I had not gotten any updates, and received the same reply. On day 8 I came by the service area to check on my vehicle and he gave me the same answer. On day 10 I called to check status of my vehicle again and he told me they were still running diagnostics. I told him I was coming to retrieve my vehicle as I did not believe they were working on it at all.. I talked to Jennifer Readett (customer relations) when I arrived and she went to see if she could rectify the situation. I told her I would leave my vehicle in her hands since I never could get a true answer from Brandon. I went back home and maybe an hour later, Jennifer called and notified my that my vehicle was repaired. She (Jennifer Readett) gets an OUTSTANDING review from me but the dishonesty from my agent left me appalled. I figured I would get better service since I bought my last couple of trucks from 5 Star. The repair of my vehicle was a reset of the video system and took less than 30 mins...My vehicle should not have been in the shop for 10 days.