I cannot give any Stars, but it made me chose one - The worst customer service I have ever…read moreexperienced. My son's F150 needed the radio display replaced, took it in after parts were ordered, was told it was a 4-5 hour job. I called after 6 hours to follow up, and was told they ordered the wrong parts. After 2 weeks of having the truck and several wrong parts ordered it was finally repaired. We had to call daily and sometime multiple times a day for updates, because the service department did not call us with updates as they stated they would. I will never take a vehicle here for service, nor will I ever buy a vehicle from this place.

This review pertains to the Service Center. Dennis and Cindy are both amazing members of the Ford…read moreService team at Hutchinson Ford of Forsyth. My truck wasn't starting. It had to be towed there. My appointment was not until the next day, so on the day of my appointment I receive an update from them that my truck was in line to receive service. They had my truck fixed the same day. Everyone was nice and polite at the dealership when I went over to pick it up. Big shoutout to Michael Hutchinson, Dennis, Cindy and the rest of the team for making my experience seamless.

If you want to be ripped off and let them not cover what they tell you they will cover, this is the…read moreplace to buy a car. I purchased a 2015 F250 super duty truck and they would never replace the passenger side door panel or the back door panels but gave me a driver side door panel and I complained about this issue for years, no one would do anything. No one will call you back and no one would get it completed under warranty. I complained about this issue for year while my warranty was in place.

Ever since the dealership came under new ownership the service quality and the energy of the…read moresalesmen have improved spectacularly! I came here once before and was not impressed, but since then the physical facilities and the customer service have shown an incredible positive increase. I'm loving the new dealership!

Well, if you need a ride and have less than top credit and tired of high interest banks, a little…read morecash down and no credit check , you can be riding ? Payments can be arranged by-weekly and they have a variety of cars and trucks & SUV's ! It's local and right off the Jackson square in front of Ameris Bank ! Come on down today!

5 Points Auto Sales was great. They made it so easy to purchase our car and i have not regretted…read moreit. The staff is very kind and patient. You will not regret your purchase.

I wanted to take a moment to brag on Troy Stephens. When I think of Butler Toyota he and Larry…read moreCummings come to mind. Troy gets you out the door and Larry ensures that you keep coming back. I've purchased 2 cars from Troy. He's very personable and he always takes care of me. I love the birthday cards that I get from him personally and looks forward to them each year. What can I say... Troy has made me a "Toyota girl". If you're in need of a new car I would highly recommend Troy at Butler Toyota.

Just don't come here, especially for service. Took my car up there after making an appointment for…read morenew tires, the tires weren't there. Rescheduled for the next week, took it, still not there. The 3rd time they were finally there. Less than 5,000 miles later, the front two tires were already completely bare on the inner half. Took it back, they said there's nothing we can do, sorry. I took it to Lowe Toyota in Warner Robins, their service manager said, "yea the front end was definitely never aligned after tires were installed". $600 down the drain. Never, ever, come here. They lost my business and everyone I'm able to tell all over 2 tires. Also if you're looking to buy a car, the sales team sits on golf carts and will drive over and start asking you about trade in value/buying a car. Very overwhelming and annoying, so if you're not into that, also don't come here. That being said, Lowe Toyota Service team is 1,000 times better and more professional than Butler's.

"Best car buying experience - Ask for Mason McGee!" I am…read moregiving this dealership 5 stars because I had the best salesman in the building! Mason McGee greeted me at the door with a smile and made the entire process worry-free. I told him exactly what I wanted in a vehicle, and he patiently walked the lot with me for 3 hours until I decided on the perfect one. There was absolutely no pressure, which made me very comfortable with my decision. I will definitely refer him to all of my family and friends!

22Ford F350 Part 1- Our experience at Countryside Chrysler Dodge Jeep in Madison GA was BAD. So bad…read morethat it is almost unbelievable that this situation could really happen. Buckle up because this will be long and wild. Since we are out of state, 10 hours out of state, we had to inquire though the website and text/phone conversations. We ended up talking to two salesman and one manager to get all the info and details figured out. They had listed it at $58,988 online and we finally agreed on $58,000 plus our state tax. We decided to fly into the airport, and they would come get us, we would buy the truck and drive it 10 hours home. The salesman that picked us up was very nice. However, it felt like he was delaying us getting there because he stopped at the gas station and got on the phone. When he was finished, about 15 minutes later, we continued our drive. We arrived around 10:30am to the dealership. He said they were washing it, so we went to fill out some general paperwork. Then he took us to see the truck while it was still being washed. My husband checked the dipstick, and it was low in oil. It seemed odd since they said it was just serviced but we liked the truck, so we gave them the benefit of the doubt and continued. The salesman apologized and agreed to fill it up and the DEF as well. We went back inside to fill out some more papers. They had us sign an "AS IS" paper saying it is normal in the state of GA to no have any dealer warranty on a used car. We felt that it was odd but we wanted the truck, so we agreed. Then they told us that they didn't realize our state had these other fees and said we would owe another $1200 or $1300. We questioned it since we agreed on $58k plus our state tax. The manager came over and continued to argue that this was still $58k on the truck but he didn't realize there were these other fees. I was not happy with this because I know they "couldn't take less money because they would loose money" so to me, this was a way to get all of the money for the sale possible from someone that already decided to come 10hours out of state and then "oops I forgot you have to pay this, its not coming out of my $58k". We don't like this either, but we let it go because we still want the truck. Next, we get to drive the truck. The cleaner brings it around and its defiantly not as clean as I would have expected since he was cleaning it before and during us being there, but we figure who cares, we can clean it later. The salesman drives it off the lot and every turn, stop, start or general moving, the truck is making a super loud squeak/creek/erck noise. We question it, and the salesman just shrugs it off saying its normal. As he turns on the signal to turn, I hear it blinking abnormally fast. I asked about it, and he said we can check when we switch drivers. My husband walks around the truck as he does both side blinkers and sees no bulb out however it is fast blinking both ways. This is odd, but we continue. As my husband puts the truck in drive, the CHECK ENGINE LIGHT COMES ON! We tell the salesman, and he said really? Ok let's take it back. So, we went back to the dealer. As we are waiting for them to pull it in the shop my husband crawls under it. He sees that someone has cut the entire floor out of the bed of the truck and replaced it with a brand-new floor. He knows this because you can see the new metal shavings sitting in the bottom of the fender and all the pop rivets around the whole underneath of the bed edge. Plus, when you push on the tailgate or grab the side of the bed and pull it you can hear that loud squeak. We immediately ask the salesman, and he says he has no idea about that. At his point we are super frustrated. We can see the manager inside watching the situation unfold and he stays at his desk. Not only did we come all this way, but all these little things are adding up to be very sketchy and we trust no one at this point. They pull the truck into the shop, and we wait, and wait. As we are waiting, I see the two young mechanics shaking the truck bed and laughing at the loud noise it's making. We are then called into the shop with the shop manager, and he proceeds to tell us this long-winded story of how good their mechanics are at working on Fords even though this is a Dodge dealer. They knew that it threw a code before for a nox sensor, so they replaced the front one and drove it for about 30 miles with no more check engine light, so they thought it was good. But now that it had the light again, the rear nox sensor is bad. They say they will replace it. My husband then asks about the truck bed floor and why it's new. The shop manager says he has no idea what we are talking about. He said they wouldn't see that because they only do a safety inspection and general overview. My husband questioned how they didn't see it with the metal shavings in the fender since they said they replaced the brakes and rotors. They said they just wouldn't and didn't see it.

last year my daughter-in law and my son were looking for another vehicle. She found one at this car…read morelot (i use the words car lot very loosely). She wanted it so we went to look at it. This salesman I can't remember his name he sounds Jamaican he said he was leaving to go see his family that day overseas. The car a 2014 Chevrolet Traverse appeared nice clean and well taking care of. He said nothing was major issues So she took his word (they are deaf by the way) We paid $8000 cash for it and left. She went back the day after for something and he was there. Within a week we found out why he was leaving that day. It started missing. So she tried contacting him many times with no reply. She even went there to se him and there he was .That sure was a fast trip overseas. Make a long story short. till this day 7-11-2026 . we have had to put new brake shoes and rotors, new ac pump $3000 worth of top engine work, new radiator, transmission work, new oil pressure sensor and pigtail because it had a 2 prong instead of a 3 prong. funny it should have showed up on the diagnostic when he said they inspect their vehicle before putting them on the lot. a lot of bull if you ask me.to this day we have around$12000 to $13000 in that 4 wheel crap. But it is in very good condition NOW no thanks to 5 star .I am a 32 year old retired state police officer and have never seen as dishonest people in my life. I would advise anyone who's looking at a vehicle. please go somewhere else. else you have plenty of money to lose. 1/2 star

Five Star Chevrolet GMC and Five Star Ford of Warner Robins in Warner Robins, Georgia, I want to…read moreshare my frustrating experience with purchasing a used Ford truck. Before buying, I paid over $200 for a pre-purchase inspection at Five Star Ford, where I was told the truck was 100% good to go with no issues. After the purchase, I noticed oil on the ground beneath the truck. Initially, I thought it could've been from something minor like a filter change, but when I brought it back to Five Star Ford, a technician outright confirmed in front of me that the truck was leaking oil and that this was observed the day of the inspection. Despite this, the oil leak--and apparently other issues--were omitted from the inspection report I paid for. I requested an updated inspection report from the general manager to reflect the oil leak and any other undisclosed problems, but he refused to provide one. It's clear to me that these dealerships worked together to push the sale while failing to document known issues with the truck. While the price was adjusted slightly after I initially mentioned seeing oil, I feel misled and disappointed by the lack of transparency and professionalism from both dealerships. I'd like an explanation for how this happened and what steps will be taken to make this right. Looks to be a reason this place is rated only 1.8 out of 5.