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    Joystar Assisted Living

    4.6 (9 reviews)
    Open Open 24 hours

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    11 months ago

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    10 months ago

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    Home Instead, Home Care Services of Rancho Cucamonga

    Home Instead, Home Care Services of Rancho Cucamonga

    3.6
    (13 reviews)
    2.4 mi

    Came to this location in Rancho today to check out for my in-laws…read more Pam was very helpful and nice and she answer all my questions without rushing me. Still looking around and deciding which location to use for my elderly in laws on their late 80's. This is a hard decision! So far the first impression was good. Got their information together with brochures and business card. Will update my reviews after checking a little more. Date of visit : February 2023

    Hellooooooo I wanted to tell you guys my experience working at home instead. So I'm a very…read morecompletely honest person . So my experience working here was horrible DONIESHA which was working in the front office is very unpleasant unprofessional and pure rude and her attitude is quite disgusting too me I'm not sure what her issue is but she definitely has a problem. That definitely needs to be fixed . And her attitude needs to be adjusted. So that's how feel about that and then one day I was at a client house and it was around maybe 11:40 I was off at 12:00 I don't know why they would call me when I'm with another client because that's stealing time away from the client and the called could've waited . So then they ask me to do another shift right after my client that I had so I told them sure and to send me the address and put it on the app like they normally do they said okay . Fast forward to when I leave to go to other client house that I was covering somebody for it wasn't my regular client I was just covering them for maybe 3 hours so I noticed when I got on the app and pressed the gps so I can locate the client house I noticed it kept sending me in a circle so now I'm getting frustrated because I'm driving around for twenty minutes in a circle so I call the office and I tell them like hey the app is not working and it's giving me a hard time and the app is never hardly working I don't know why would you have employees using a app that you know is never working half the time it's very unprofessional and just pure ghetto I would always have to have them clock me in and out every other day it was exhausting too me so I'm on the phone with doniesha and she's telling me go this way and that way and she doesn't even know how to get there herself now I'm beyond frustrated so now I'm just like okay well since the app is not working and you can't tell me how to get there then I'll just go home because the app is not working and you can't help me remind you this is not the first time this has happened this is the 3rd time this has happened remind u I didn't curse or anything you can tell I was upset but I didn't yell at her or curse or anything to that nature so I told her I would go home because I can't deal with things that are not professional so she said okay you can go home . I call back maybe 3 hours later to talk to a manager they then put doniesha back on the phone when I asked to speak to a manager because I told another lady that I didn't won't to talk to Doniesha because her attitude was terrible and she was unprofessional so I don't know why they put her back on the phone so Doniesha starts saying oh we have to let you go because you "got loud with me and fired me and hung up the phone " I was was so in shocked I didn't even realize what occurred it didn't process right then and there I was that much in shocked and beyond hurt . It was really sad how can you fire me for me just telling you that I'm going to the client house due to you not having the correct information and it wasn't even my regular client that's what was so mind blowing for me . I would rate them a 0 as well . There attitudes are terrible terrible people please I would advise anybody to work there and I told multiple people to turn away from that company I absolutely have nothing to lie about and even the clients were upset they still send me messages till this day

    Photos
    Home Instead Care Giver and their client
    Home Instead Care Giver and their client
    Home Instead, Home Care Services of Rancho Cucamonga
    Home Instead Care Giver and their client getting ready for the day

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    Home Instead Care Giver and their client getting ready for the day

    Joystar Assisted Living - assistedliving - Updated June 2026

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