Nice folks in here don't get me wrong, real salt of the earth types. They do run a good business…read more If I owned a CENNAHVILLE Real Estate Empire I would probably be a frequent customer, but I digress. I have to question AG's decision to affiliate with ACE Hardware. I bought an item from ACE Hardware directly via their website and had it shipped to their store. I also purchased a few items directly from A.G. Again pleasant experience, real hard working knowledgeable folks in here. It really is a call back to the hardware stores of yesteryear at A.G. Well the item I purchased from Ace's website did not meet my needs and I tried to initiate a return with A.G. But they sent me packing and to deal directly with ACE. I understand it's ACE policy and I technically did not pay for them for that item. I just feels like if the local stores are going to accept shipments from ACE they should be able to initiate an Return Merchant Authorization as well. I called ACE numerous times and even Tweeted at them, but I was blown off. So now I'm out $40 dollars for a tool I don't use and could be sold as new again. They did not honor their 30 day return policy. Yes, I understand we are in "uncertain" times, but it just felt off putting. I had to buy a mini-fridge from Home Depot recently the unit I got was defective out of the box. Home Depot took the fridge back and refunded my money post-haste. Markets and customers change and I guess I will take my business elsewhere, but it feels like ACE has some really outdated policies and procedures in handling customer disputes.

Convenient local store that is nice to go to instead of venturing out to the big box stores…read more Prices are pretty competitive and the staff is very knowledgeable. I love that I can walk in there with something in my hand and say "my husband told me to get this and the thing that hooks to it" and they know exactly what I need or what. Same thing with odd projects. We walk in and tell them what we are trying to do and they are very helpful! Only bad part is that sometimes I get stopped walking into the store and they take me right to the section I need to be in, and then I lose out on the opportunity to wander around the store. I think their sales would skyrocket if they'd let their customers wander about a little before they help them.

Large inventory. Things I didn't know I needed until I saw them . Neat @ organized . Employees…read moreeager to help.

My gas grill did not survive the winter. I went to Dracut Hardware to look at Weber grills. Saw a…read morenice one. The manager gave me personal service. Not only was the grill delivered assembled, they took the old one for free also. They are a family-run business that serves Dracut well. They are fully involved in the community and I will use them as my go to place for hardware.

I come to this store to purchase chicken feed and for parts for my mower, weed wacker and leaf…read moreblower for annual maintenance. The man at the parts counter is always nice and helpful. My biggest issue is the lack of WiFi. Sometimes you need to google something when shopping and my phone works as well as a brick in the store. Doesn't matter where in the building. Please add WiFi for your customers.

Outstanding service, it's like going back in time, employees available to help you with…read moreprofessional advice, several registers open for easy check out, and vast product selection, this is my go-to store

Double charged for items. What a scam. Will not be going there any more. Fool me once, ...read more

Great Ace hardware store. Pretty much everything you would need. Friendly staff too!read more

We love going to Mackay hardware for all of our hardware, maintenance and rental needs. We rent…read moretents, chairs, tables and power tools from them whether we are building a deck, fertilizing our lawn or buying new tools. Fast, friendly service is one of the shining reasons we are loyal customers. Thank you to Mason, Austin, Seth, Joel, Emily and if I forget any names, please forgive me. You're all fantastic! Thank you very much!

No show for 2 days in a row for aerator rental. No calls to inform me. Just didn't show up. Never…read moreagain!

They are so helpful in your choices and honest when something just isn't going to work. Although…read moresmall they have a decent selection of flowers and a ton of herbs

I can't say enough about their friendly and efficient service, helping someone who can't find…read moreanything, and frequently doesn't know what he's looking for.

I went in there the other day to buy recessed lights and asked a dude who worked there but he was…read morevery unhelpful. I ended up asking electrician who came in for shopping. Overall, selections are a OK but people working there seem to be clueless.

Went there an got a 2x6x8 Told guy to cut me 4 pcs at 44"…read moreeach. He put a clamp on the saw which kept falling off. He ended up cutting 4 pcs & not 1 was 44" long 1 over & 3 way under. Ray Charles could have done better

I went into this hardware store Wed night and asked an older gentleman at the checkout desk which…read morehornet spray he would recommend as I have a huge hornets nest in my house. I was disgusted by how I was treated. He was aloof in his attitude and shrugged his shoulders in a "I am not here to help u and could care less" attitude. He stated he doesn't have a recommendation. Wow thanks buddy- your helpful!!People like this shouldn't work in a small town hardware store. The guy needs to retire or go to therapy. He was a bitter old man that should go sit at home and be miserable. I will never go back. I will take my business to Home Depot from now on! I can see why this tiny overpriced store is so lacking of customers all the time!

One Star!!!!!!! WHY!!!!!!!!!! Oh! Because the store is no longer here. Looking for a tissue to…read morehold back the tears. Honestly when they were still in business there was a friendly group of people here at the Tewksbury location. Now that their gone I'm the only tool around. Oh well time to check out the competition! Hope all the employees and proprietor are doing well in any of their endeavors.

I have been going hear for a long time and the staff has always been extremely helpful. The recent…read moreexpansion will allow them to add additional products for their customers. Pricing is usually competitive against the big box stores.

Beware! This store does not require masks. I'll never go in again. The manager had a mask but was…read morewearing it around his chin.