Had my back screen on my iPhone replaced and they did a great job! Thanks guys for the quick turnaround for the repair. You guys rock

Nothing has changed since the previous poor reviews. They'll tell you all the right things and do none of them. What communication there is will not be accurate. If they have difficultly fixing the item, they just put it on a shelf and wait for the customer to come in and complain. Then they'll offer a new promise, which also will not come to fruition. I don't know how they stay in business. My recommendation is to avoid J's Electronic Repair and find a reputable repair shop. read more

They destroyed my iPhone which just needed a new screen. I believe they took the battery out and replaced it with broken/damaged one (theft). Called them out when they gave the phone back to me and was told "phone was like this when you gave it to me". They took no responsibility and well they will not get the payment. Stoped bank from allowing it to Go through. They ruined my phone and my day. And did nothing to show any remorse. read more

The professionalism and communication of this business are wanting, an absolutely HUGE DISAPPOINTMENT. They don't disclose their charging/fee policies upfront. They are happy to inconvenience clients' precious time. They don't post their store hours, so you have to use your telekinesis to figure it out. Dropped my phone off for a diagnosis/ possible dead battery. Asked that I get a status update by email, as my phone was out of commission. No follow-up communication was issued. They could have asked for a deposit upfront to begin work so I wouldn't have needed to make an additional two trips to their repair shop, one where they didn't even come in on a Monday afternoon, but no store hours are posted. Then when they felt their reliability and dependability were a concern as I was pulling out my card to pay $80 for a 3 week job estimation to replace a dead battery, I was rudely and abruptly told by an irritated tech, "If you don't trust us, I don't have time for this!" Thank you J's for pushing me to Amazon, I saved $65 and my battery will be here in 2 days!!! read more

I had serious trouble with my iPhone SE and needed immediate help. J was able to get me in that day. In the end, it turned out that a new battery that was replaced by a different store in Monument was faulty, and the guy who replaced the battery left out 5 major parts to hold all the pieces inside the phone in place, resulting in internal damage and strange problems with the phone. J was able to put back the missing parts, replace the battery with a quality one, replace the damaged circuit board, and the phone is fully operational again. From now on, I am ALWAYS going to drive the extra distance to see J and have him fix my phone. A-1 service all around. read more

i paid upfront to get my back camera on my iphone fixed on 15th march was told it the camera part would come in on friday the 17 th n that he would call me called him on monday said the part would now come in tues day well im here at the mall its 1:26 pm been waiting since 12:30 n hes is closed been calling n i get no answer do not get your phone fixed here at this piont i just want a refund read more

1 star because -1 isn't possible. Came in for what I thought was sticky keys, and got it back in 48 hours. Keys still stuck and there was a huge scratch on my laptop. I paid $140 for absolutely nothing. His voicemail is always full so you can't even get in contact with him unless he answers... Don't go here to get anything fixed, you'll only get it back in a worse condition. read more

Sometimes, it's possible to find really good deals on some genuinely outstanding services and amazing products, simply because they are not 'name brand'. However, other times, one discovers precisely WHY the price was so low. This so-called "electronic repair" store may have INTENTIONALLY messed up my phone, and even if that is not true, his actions clearly show he never attempted otherwise. I took my iPhone in for a routine checkup and battery replacement, likely the most common issue with iPhones (besides possibly a broken screen, but I don't count that, and frankly I don't run a data collection service on iPhone issues), and when I received my phone back (close to the end of the day), it no longer booted up. It would start the process, but was unable to complete it, which means that HE NEVER CHECKED TO SEE IF IT WORKED. He just did whatever fiddling around he wanted, and handed it back to me. When I came back the following day, I kindly (maybe a little annoyed) requested a partial refund for the inconvenience of him not having done what he said he had. He promptly refused, called me disrespectful, and said that either I could get my money back or he would fix the phone properly. I said he could try and fix the phone, so he dangled that advantage over my head, acting "holier-than-thou" and lecturing me on how I should treat people. He sent me off (disrespectfully) and said to come back in an hour. The phone worked after that for a while, but it turns out that was just good fortune it lasted as long as it did. The charger port went out soon afterward, so I took it to a Batteries Plus. When they opened up the phone, they discovered that about 5 SCREWS were GONE. This is an egregious misstep by J's Electronics; the screws are the most integral part, and any repairman worth his salt knows that you have to keep the screws in order and replace them back properly, without damaging anything. For them to be gone after having a bad interaction with this man, I feel very strongly that, if he did not intend to mess up my phone, then he at least did not put in the effort and care required for the work he was doing because he did not like me. What happened to customer service in this country? Since when can a business owner mess up so many people's electronics thoughtlessly, and then treat them disrespectfully when they try and deal with the issue? I'm certain now that his elevated response when I asked for a refund is simply because he's used to it, and if he gave everyone a refund he wouldn't be making money. I recommend Voelker Research, and secondarily Colorado Gadget Fix, for iPhone and Apple repairs; as far as I'm aware, they're some of the only certified options in Colorado Springs with the equipment to take a proper look and do a thorough diagnosis of Apple products. For simple repairs, I would go to a chain store from now on. They often have promotionals available, and they're more likely to legitimately guarantee that, if they make a mistake, they'll cover it. This was a long review, but it was therapeutic after dealing with the problems this man caused for me to tell others about it. I hope this review turns you toward any other retailer, just don't support this guy. I hope you read this buddy, and that it makes people question if they want to go here. It's been bad for the past 6 years since 2016, why would things improve now? read more

Very positive experience here at J's. The employees were accommodating, informative, and polite. I needed to get my iPhone screen fixed ASAP and they were able to replace it for me in 20 mins. It wasn't too expensive either. They have a large selection of different services and products to choose from. Friendly people. read more

I liked the service that was provided. The staff was nice and fast to fix my cracked screen. I will definitely come back. Hopefully I well be more careful next time tho. read more

Where do I begin...my husband took our iPad mini 3 in to have a cracked screen repaired. We were told they needed to order the part and it would be a few days. A few days later we called and were told they ordered it for an iPad mini 2 not a three and it would be a few more days. About 3 days later my husband called again and was told the shipment was delayed and it would for sure be ready Tuesday by 3. On Tuesday at 330 my husband went to the store and was told he just finished it and to keep it under something heavy until the glue set (but he had it in a drawer under absolutely nothing) after 24 hours, we pulled out the iPad to see the screen was HORRIBLY placed and the iPad would not turn on as the screen was somehow pushing down the home button. The next day, my husband went back and requested refund. As soon as we received that, we went to another repair shop. After they pulled it apart, we were told that the previous guy used the wrong parts and messed up the fingerprint scanner. We called him back and was told since we received a refund he would not help us. When my husband brought up that the wrong part was used, his response was that he couldn't say anything because he didn't do the repair, although he told us he just finished it when we picked it up. So 220$ later, through a reputable company, we were able to get it fixed (not the fingerprint scanner as he messed that and many other things up beyond repair) now I'm not a specialist on this topic by any means, but who knew you could mess up the entire iPad by just repairing just the screen. I definitely DONT recommend this company. read more

I brought my Iphone 5s here back in Jan to get the screen replaced. I was impressed with the quickness of their service and left happy. However, the next day I realized my lock button (on the top right side) was not working, so I called them asking to get it fixed. They were happy to help and ordered the part to fix it while on the phone with me. A week later, they had not received the part. Another few days, still nothing. So two weeks passes and now my screen is shutting off completely for different amounts of times throughout the week. I got fed up and asked for a full refund, and he was nice about it and said ok. I paid half of the $100 with a visa gift card and had thrown it away, and he refused to give me cash back for that so I only ended up with a 50% discount for a broken phone. I think it's ridiculous that they couldn't just give me $50 cash-was I expected to hold on to the blank gift card? How was I supposed to know they would break my phone!! Ended up buying a new phone and downgrading from what I had before because of lack of money. Very upset about this. read more

I took my Droid Maxx to have the screen replaced in May. After a few days, the screen was replaced, but my camera wasn't working. After taking my phone apart again and putting it back together, J said he believed it was a software issue, and that he'd call me after researching the issue. His suggestion (factory reset the phone) didnt help, so he told me he'd order a new camera. Unfortunately, I wasn't able to bring the phone in because I had to go to California for the army. During that time the screen began to separate from the phone, and the only way to maintain functionality was to press the screen back into place. Before I had a chance to bring the phone back in the screen shattered in two places thanks to my constant pressing it back into place. Now J is telling me that because the screen in broken again, he won't replace it... but he'll offer me a %10 discount. He also says he can't fix the camera issue he caused unless I pay to replace the screen. I told him I want my money back so I can take my phone in to someone who will actually fix it... and he refused. I called HIS boss, Derick, and he refuses to help as well. Do NOT take anything to these guys. If something goes wrong, the will not stand by their work. read more