Back in 2003, I was a poor college student driving a 1988 Audi Model 80 Quattro 2.5L 5 cylinder…read moresedan. Things were starting to wear out on it, but buying a newer car was not within the budget. At one point I could no longer unlock the Driver's side door from the outside or inside as the long metal arm between the locking peg and the lock itself broke off. No one made or sold that part anymore. I thought I'd have to finish my last year without a car, and then my first couple paychecks after that trying to get a newer one. The mechanics at Mitchell machined a new part and then installed it for about $20. The car saw me through commissioned officer training in the Air Force, and my young family to our first duty station on the East Coast. I'll always be grateful to Mitchell's for going beyond expectations, and at the same time being super understanding of where I was in my life, how needed the car was, and how limited of a budget I had.

Chad was very straightforward and honest and was making sure I stayed updated the whole time during…read morethe repair. Auto mechanics get a bad rap for a lack of transparency and arbitrary charges, but this shop proves every negative stereotype wrong. They have fair prices and are customer centered. My new exclusive auto repair guys as long as I live in Provo. Thanks Chad.

There were two cars ahead of me but as soon as I pulled up and was greeted, I was able to pull in…read moreand get help. John was nice and professional. Didn't push or try and up-sale me on extra add ons. He helped me get the best discount and other guys working on the car did great. I went for the convenience and quick service. Took two cars and obviously I wanted it to be cheaper but was willing to pay to save time. It's tucked back down the street but easy to find.

Today the hubby, Ralph, and I went for an oil change. We love our sweet honda, which I named…read moreRhonda, after our first dog. Tyler was such a charming gentleman, helping Rhonda stay golden. Special thanks to the other young man, John who was quick and got our car all fixed up. We will be returning. Thank you for the premium service.

I worked with Paul and he was so kind with helping me get my tires fixed! Great customer service!read more

This one has been a long time coming and I don't know why I've never given a review for them yet…read morebut here it is. I have heard people talk bad about big o tires multiple times in ny life and I myself have had a bad experience before at a big o before, however THIS specific location in springville has never and I mean NEVER given me a bad experience. I don't know why this store is above the rest but hands down the best big o to take your car to. The staff is super friendly and knowledgeable. They will make sure to get you taken care of without trying to drain your wallet almost every time. They are also pretty fast in my eyes when it comes to getting you in and out no matter how busy it is. So if you are having a bad experience with big o or have never been to one then I recommend switching to the springville location for your next service.

Everyone was super friendly and helpful! The whole process was quick and easy, and they explained…read moreeverything clearly, much appreciated!

Very inexperienced help. Employee was making a mess under my hood, while checking and filling…read morefluids. They were training a new employee and I asked if they could train him on someone else's vehicle and their reply was " if you don't want him to train on your vehicle then we can shut your hood and you can leave". I told them that was a good idea and left.

These guys upsell the hell out of each customer. They will call you and tell you everything needs…read morechanged. A $69 oil change will end up at $195. Beware They are probably trained to upsell everyone. We change our oil there all the time and this time they want to charge us 24 more dollars for extra courts which we've never been charged for before on the same vehicle.

Auston and all of his team are amazing. I've been going here for two years and have always been…read moretreated with fast, reliable service. Went to two different places to get my headlight replaced and they were going to make me wait hours. Drove up to Jiffy Lube and Auston replaced my headlight in less than 10 minutes.

We are so SO SOOOO grateful for this Automotive Repair Shop!!…read more Our previous mechanics weren't being honest with us and messed up some parts of our car so that they could charge us more for services and repairs! But it was also a blessing in disguise... because if it wasn't because of the dishonesty of the other mechanic shop.. we would've never came to C Jae's!! And they're sooo honest here!!! great people and amazing services!!! They helped us fixed the actual problem, fixed some more minor issues for free AND they have life time warranty for the major fixes that they did for us!! They found the root cause of our problems and saved us so much more money!! SERIOUSLY!! I couldn't recommend them more!!!! If you're looking for someone honest, reliable, and great at what they do. This is it! No need to go any where else!!!

Took my car in back in July. It needed an AC recharge. The lady at the front was kind, and quoted…read moreme a 1.5-2 hours for it to be done. After coming back to the shop 3 hours later to pick it up, my car was not at the shop. Turns out they took the car to another shop in town who had the correct machines to get the job done. It would have been nice to know that ahead of time instead of seeing my car driven in to the shop from a different shop. Fast forward to now, my AC went out again several weeks ago and I'll need to take it in once more to inspect what is happening. While this service was cheaper then competitors I feel it may have been worth it in the long run to take it somewhere else because I'll end up paying more to get it done again anyway at this point.

We took our Subaru we had owned for a week here to get a battery replaced, started having major…read moreissues with it afterwards and took it to a dealer, the dealer said someone tried to jump the car backwards and it blew the fuse and the alternator, we had to pay 500 dollars to replace the alternator and the fuse and on top of that they took our fuse pinchers and left the fuse box cover off during a rain storm as well... I also don't know why they were doing anything with the fuse box when we went to just replace the battery but it was an expensive fix caused by the Walmart mechanics

I got here at 8:30 for my 8:30 appointment, it's now 10 and I'm just now watching the guy replace…read moremy oil, there was a single car infront of me also for an oil change. Not to mention I was told I'd be done first/quicker because I made an appointment. These guys can't get 2 done in under an hour and a half, a poor reflection on their training. Definitely hourly workers cause there is 2 other guys just walking around while another just been circling the cars. Do not come here unless you have 2 hours to spare.

I got a flat tire coming down the canyon puling heavy equipment and the spare tire was low in air…read more I had to find a place that would fit my truck and trailer and the gentleman working were very helpful and kind.

First time and last time customer. I called beforehand and verified a price for a mobil1 full…read moresynthetic oil change and mobil1 oil filter. Was quoted $60.99 for this 5 quart full-synthetic oil change, and $5 extra for each quart over 5. My car takes 8 quarts. I comfirmed that was $75.99 for all services. When I came in and once again, verified with the oil technician, I wanted mobil1 full synthetic oil and mobil1 filter, he said ok and took in my car. Next, someone brought me my cabin and gas air filters to try to get me to replace those. I declined, as I already saw them try this with the lady sitting next to me. According to her, they try this every time. I did give them the ok to upgrade to the full service, as he said they would check all the fluids and it was only $10 more. Within a few minutes my car was done and my bill came to $116! Where did this extra $30 come from?! Turns out, I was told the Quaker State full-synthetic price on the phone, even though I discussed mobil1 at length on the phone and verified they had the parts. I paid the exorbitant price and left. When I got home, my husband checked under the car, as he doesn't trust these places to do what you ask, and low and behold, NO mobil1 filter! They had put on some "prime guard" cheap replacement! On further research, these are made by Fram, which are garbage filters. I then called them to complain and they claimed they told me they only carry mobil1 oil and not the filters. This was NEVER communicated on the phone or in person when I turned over my car. No one ever tried to make the misquote or oil filter miscommunication right, just told me I was was wrong and I had to pay the extra for subpar parts and service. I will never be back and will definitely spread the word.

Went and got an oil change and changed out my fuel filters. I went and picked it up after hours,…read moreand there was a puddle of fuel underneath my truck. Of course they are closed and no after hours phone number for assistance I had to take it to a different oil change company to get it fixed. I feel their attention to detail is not there and they rush through oil changes. Now I have to pay extra to go get it fixed elsewhere.

Quick service and fair pricing guys are friendly and knowledgeable and they don't try to upsell you…read morelike jiffy screw

Went here for the first time for an oil change and filter change. They were very well priced,…read morefriendly, and reasonably quick to get my car done with no appointment. I will definitely be back!

I've been back in Utah for nearly a year and I have had some serious car troubles and every time,…read morePaul and Jason were there, even after I had what I thought was a friend mechanic rip me off and mess up my car even worse to where I needed a new engine, there was Paul and his staff at country auto to recieve me with open arms. From the quality of work on the vehicle to the way the phone is answered to getting me towed even when the triple A that I have paid for the last 10 years refused to tow me, there was country auto coming in clutch! I'm telling you there is no half stepping here, they always go hard in the paint always and then some. I would absolutely recommend country auto and as long as I live in Utah no one else will touch my cars but country auto !