I usually DREAD getting my oil changed, and used to go to jiffy lube, but I was SOOO impressed with…read morevalvoline! It was the cheapest oil change I've ever had, soo quick, you get to stay in your car, they involve you in the process so you know what's happening, and the employees were so sweet! Never going back to jiffy lube haha

I brought my 2022 rav4 here to get an oil change and tire rotation before a road trip. This is the…read morefirst time ( much to my chagrin) I ventured away from the car dealership service center. This is a drive up, stay in your car service. That is fine EXCEPT when it is a heat wave and it takes 45 minutes total for service. I almost got heat stroke. I went on my lunch break and I did not have water in my car, I honestly did not expect to be there that long. On aforementioned road trip, I discovered that the splash guard was not put back on correctly and I had a piece of plastic dragging on the freeway for hundreds of miles. I thought that I'd save time and money going to this business but I regret not going to the dealership. I would have had water in an air conditioned place and they would have put the splash guard back on the car correctly. Not a happy customer.

100%. Honest place looking out for those customers. I got an oil change a month ago and forgot…read moreand they could have just did another one however they showed me I just got one and they topped it all off for me. I worked with Jay, Kiki, Nevneh. They were so kind and have great customer service

This place is very friendly if they don't screw anything up but when they do, they will not take…read moreresponsibility, they'll be rude, and even accuse you of lying. I came on exclusively for an emissions test and car registration. After dropping it off they called me to ask if I wanted to rotate the tires, do an oil change and change my brakes. I said sure. I came back to pick it up, paid $530 and only realized after they had closed that they didn't do my emissions and registration. The one thing I came for. So I bring it back the next day thinking they just forgot to give me the paperwork. Nope they didn't do it and told me to get in line behind everyone else in the queue. I drop it off again and ask for some kind of discount now that I'm up to $600. The manager says they can't remember that I came for emissions so they have to take the word of the guy who rang me up over mine. Cool. I end up with a $10 discount which is 1.6% for wasting over an hour of my time and messing up my order. TLDR; I ordered an emissions and registration, they didn't do it, I spent $600, they blame me for their mistake, and I get 1.6% off my bill. UPDATE: It turns out they botched the brake job on my rear right tire. I suddenly became aware of a grinding noise as I turn down the music on my way back home from Salt Lake. The grinding got so bad and my brakes got so finicky that I had to leave my car in American Fork and get an Uber back to my home in Orem. This has literally been the worst experience I've ever had at a store. UPDATE 2: So it turns out the mechanic who installed my brakes finger-tightened the bolts. One bolt rattled loose and was lost, while the other one almost fell off. What caused the grinding and brake malfunctioning was the fact that my brakes were barely hanging by a thread and not held properly in place. And yes, I was very close to completely losing my brakes on the highway. Up to this point I've lost $800 in time from work and have spent $50 in Uber bills and gas driving back and forth. The regional manager for Jiffy Lube reached out to me, which I appreciated. But then I was offered a certificate for a free oil change to make up for everything. That doesn't even make up for the additional out-of-pocket costs that I've had to pay through this ordeal much less multiple days of lost work or putting my life in danger. I declined. UPDATE 3: So I had to get my car there myself but they redid my brakes since the bad installation ultimately caused damage to the new brakes, replaced the lost bold that rattled off, and issued me a partial refund. I appreciate the effort to meet me halfway so to speak. It may not fully be restitution for the problems and lost time and expenses but I'm happy to meet any business halfway that's willing to try. I'm updating the review star rating to reflect that. Hopefully it was just the combination of a few people having a bad day. Fortunately my brakes didn't completely detach from my car and I was not physically harmed. I'm going to give the benefit of the doubt since a real effort was made in the end to true up a reasonable portion of the negative consequences of the situation.

So I would say that I was super impressed with lube doc. I was in a time crunch and needed my oil…read morechanged a few weeks ago. I called around to a few different places and they all were going to take a while. My last place to stop by was lube doc. They were super busy but promised they'd get my car done in a timely manner. Guess what? They were super friendly and got the job done quickly. Very impressed. I will definitely be back going forward for oil changes.

Hmmmmm... I'm not sure it's legal but this place charges an extra $10 for the registration sticker…read more(on top of the registration and emissions test). And their emissions testing price is the highest around. If they're going to nickel & dime their customers, they've lost my business over a measly $10.

Back in 2003, I was a poor college student driving a 1988 Audi Model 80 Quattro 2.5L 5 cylinder…read moresedan. Things were starting to wear out on it, but buying a newer car was not within the budget. At one point I could no longer unlock the Driver's side door from the outside or inside as the long metal arm between the locking peg and the lock itself broke off. No one made or sold that part anymore. I thought I'd have to finish my last year without a car, and then my first couple paychecks after that trying to get a newer one. The mechanics at Mitchell machined a new part and then installed it for about $20. The car saw me through commissioned officer training in the Air Force, and my young family to our first duty station on the East Coast. I'll always be grateful to Mitchell's for going beyond expectations, and at the same time being super understanding of where I was in my life, how needed the car was, and how limited of a budget I had.

Chad was very straightforward and honest and was making sure I stayed updated the whole time during…read morethe repair. Auto mechanics get a bad rap for a lack of transparency and arbitrary charges, but this shop proves every negative stereotype wrong. They have fair prices and are customer centered. My new exclusive auto repair guys as long as I live in Provo. Thanks Chad.

Every member of the staff that I interacted with was helpful, competent, friendly, and respectful…read more They went above and beyond to help me. Could not recommend them enough. I had never been before but I will definitely go back for routine maintenance and if (probably when) my car acts up again.

Bait and switch. Full synth oil change is $125. :o No where near $24.95! When asked about the huge…read moreprice difference, the guy said, "Oh yeah we don't do that." and tried to explain that they use better materials.

I recently took my daughter car to cleggs for a man issue with her transmission that was going to…read morecost more than the car is worth. The people at cleggs treated me with such respect and professionalism even though I made the decision to junk the car. They took their time diagnosing the issue, held my car for a week while I was out of town for business and when I left, they didn't charge me anything for their time. Love these guys. That said I have used them in the past and they did a great job for a fair price. I think it's important to remember when choosing a mechanic that they are typically burdened with giving bad news about your car. This reality often leaves the consumer feeling badly towards those giving the news, which often makes one not trust the messenger. Cleggs rises above and beyond when it comes to that delicate relationship and they will have my business forever. They really are fantastic. I would give them 10 stars if I could !! Thanks again Kyle and the entire staff for being so great to work with.

Good: They are friendly and willing to help at first and…read moreoffer a fair and even competitive low price for the basic services. Not so good: Don't follow up when the car work is "done" or things change - you have to call and check on the status of the work. Don't offer ride or rental for longer repairs. They seem to quickly lose interest in you if you come back for more work needed to fix things if the initial work didn't address the issues.

My time at Clegg Auto was short but sweet! My car started making a loud unpleasant noise, so I…read morebrought it in. I was helped instantly and a mechanic took it for a test drive to hear the problem. He diagnosed it very quickly, and it turned out that I needed to go to a more specialized shop to have it fixed. They recommended me to a place nearby and didn't charge me anything for the inspection! Clegg has great customer service and they work fast! I will definitely bring my car here next time I have a problem! P.s. They have free drinks!

5-star service! Quick, reliable customer service. My steering fluid needed to be filled up, and…read morethe Clegg team took care of my car!