When I first started going to JSO Spa, the scheduling and staff were a mess, and I was not happy. Now, when Tryphena came, everything was wonderful. She's very knowledgeable, nice, good, gentle, and friendly. You name it, she's got everything. I was always looking forward to seeing her. She always makes me happy after she does my facial. Hoping she stays at JSO SPA forever. I like her so much; she's doing a good job on my face. Keep up the good work, MS. T see you next month. read more

I came in for the advertised $59 facial special, and while the facial itself was nice and I really liked the technician, the overall experience was disappointing. I'd give my facial 4 stars, but this place overall gets a 2. The service I received didn't match what was advertised, and it quickly became clear that the "special" is more of a marketing tactic to upsell packages and products. After my facial (which was a basic facial, but it was still nice), I was taken into another room where I was given a sales pitch that felt rushed and poorly explained. Before I even had a chance to fully understand what was being offered, the conversation jumped straight into financing options like CareCredit, which felt premature and uncomfortable. I made it clear that I don't need financing and prefer to make informed decisions, especially for something like a treatment package that's a couple thousand dollars. I told them I'd think it over rather than purchase on the spot. Instead of taking the time to explain the details or answer questions, the sales associate seemed irritated, avoided eye contact, and gave off an unwelcoming vibe. It's unfortunate , because I actually would have returned for facials based on the quality of the treatment itself. However, the pushy and unprofessional sales experience left a bad taste in my mouth. Because of that, I won't be coming back. Since returning home, I looked up their Facebook reviews and I now know that I should've expected the sales pitch. And I'm also glad I didn't purchase because I see multiple complaints about their lack of transparency on what they're selling. read more

They did a good job. The price was reasonable. My skin still feels great even a few days later tipping was optional. read more

JSO Spa - Skin feels great - Estheticians Near Me - Las Vegas, Nevada

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All of the negative reviews you're reading are true, at least based on my experience. I was talked into a subscription after being told I could cancel at any time. I was also promised treatments, including microneedling, as part of the plan, but after I signed up, none of those treatments were ever offered. I'm still making payments, but I won't be returning. The facials were disappointing, and my skin actually became worse while I was receiving treatment here. Overall, it was a frustrating and expensive experience. Save yourself the time, money, and headache. read more

Recently JSO Spa came under new management and it is now so much better!! Prior, I had scheduling issues and inconsistent experiences. Tryphena is fantastic - as both an esthetician and manager! My skin is always glowing and in much better condition when I leave after a facial with her! Plus she is punctual and prepared and appointments are honored and respected. read more

id love the option to give negative stars. DO NOT GO HERE. this place scammed my 73 year old grand mother and charged her 1,000$ for a 59.00 facial even after she told them multiple times she did not want a membership. she went in with a coupon for a 59.00 facial and left with a 1,000 on her care credit card that she even told them was a medical credit card. she was under the impression it was just to pay for the facial she had done but no. they scammed her. the woman who "checked her out" didn't even provide her with a receipt. the terrifying part is this is located in a 55+ neighborhood so I'm sure this wasn't the first time they have done this. will be taking further action and reporting them to the BBB to start. DO NOT GO HERE. WARN YOUR LOVED ONES. read more

It's been 5 days since I received the LED Anti-Aging Facial as a first time customer at JSO SPA in Sun City, Summerlin. The texture of my skin still looks and feels soft, smooth, and supple. I truly enjoyed my experience and hope to visit regularly. The package included a 3D Skin Analysis, which was a first for me. The photos of my pores, wrinkles, and UV analysis were shocking! Yikes!! Nevertheless, I'm glad I'm taking the necessary steps to achieve better results in the future. Ingrid was my esthetician and I am grateful for her expertise and advice. We shared stories throughout my visit, which I didn't mind. This did not distract from the service itself. She was very thorough! The spa bed was warm and cozy. The steamer was placed at a comfortable and safe position; it never bothered me. Extractions were also involved, which is what I knew I needed and only squirmed when the tool worked around sensitive areas. But, I was forewarned and held my breath. Lol! The interior is lovely and calming with neutral colors and comfortable seating. There are even several massage chairs available if you have extra time to relax. read more

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Mediocre facial with an even worse sales pitch to rope you into a several thousand dollar skincare system. LITERALLY GO ANYWHERE ELSE.

Advertised as a full facial, but none of that was done. The treatment was extremely short and mostly aggressive scrubbing, which irritated my skin. No proper consultation either (I use tretinoin and they never asked or listened when I told them). Immediately after, they moved me into a room to upsell a $600 vitamin C serum and a light machine. This felt more like a sales funnel than a facial. Based on my experience, I wouldn't recommend lmao plus they refuse to refund me and despite the ad showing a jelly mask and other things that weren't included, say the service was done as described. It took weeks for my skin to heal from this incident. read more

Scam! Thieves! They charged me for two facials, when I only received one. I complained, but they said I prepaid for a future facial -- which I did not want!!! Facial was ok, but they will up charge you and steal your money here. I came in because I saw their ad on social media. BUYER BEWARE!!! read more

JSO Spa - Charged for 2 facials, but only got 1 - Estheticians Near Me - Las Vegas, Nevada

Total scam/ gets you in the door with advertised special, gives you half of what you bought, mediocre facial for 30 mins, then try to upsale you services- would not recommend! read more

Had an anti-aging facial with Miyah, the results were amazing, I left the spa feeling new and rejuvenated, she recommends getting this facial every 4 to 6 weeks, will definitely be going back to her. Love my glowy skin. read more

Terrible place. The special they offer is very deceiving because they know no one would pay $79. For a double cleanse and double scrub. No massage at all. No mask. Seems like cheap products, as I saw they use No Ad sunscreen. Walmart product. The 1/2 facial is barely 45 minutes and when you're done, it gets worse. They put you in a room with "the manager ", who is a terrible sales person. She tries to get your social security number to run your credit. Isn't that against the law? She tries to act like she cares but it's just fake bad sales tactics. As soon as you say no, she becomes a douche. This is a bait and switch place. I WOULD HIGHLY RECOMMEND GOING SOMEWHERE ELSE!!! Look at the recent reviews. All in the last 6 months, as long as the manager has been there, bad reviews. That should say it all. I hope the owners read these. She needs to be fired!!! read more

False advertising. I saw Facebook ad with video that showed a full facial with dermaplaning. , liquid mask and a couple other things all for $79 . So I THOUGHT. I arrive at my appointment and now see those were All ADD ONS that you have to pay extra for and is not part of the $79 special. I received a very basic facial treatment- there was no hot wet towels, no steam , no shoulder massage.. I felt this was a bait and switch. Afterwards I was led to a room with a guy behind desk to sell me products.. I declined immediately, checked out and left disappointed. Lesson is to always call the place to make you receive what is shown on their videos before you book . read more

Very disappointed with the customer service of this place. Went in for a special for the facial to have them push them products and everything on me and make me feel bad about not being able to afford them, so they would lower the price. Now my CC is maxed out fro their charges. I want to return their device and get them to drop the charges that they keep trying to put on my CC. The person will not call me back to go over what I can do as I can not afford the month charges. read more

Had an amazing treatment from Rebecca. She explained everything she was doing and her massage was amazing. Highly recommend her

Definitely recommend Rebecca. She takes care of all of my facial needs and I leave feeling so relaxed, refreshed and hydrated for days after. read more

False Advertising and Disappointing Experience I paid for a facial that was advertised to include a Hydrafacial component, two masks (one regular and one sheet mask), and dermaplaning. However, the actual service did not include the Hydrafacial portion or the dermaplaning that I paid for. Only one mask was used. The appointment started 15 minutes late, and the steamer was broken, so that step was skipped entirely. The mask was applied before the LED light treatment, which made no sense since the lights could not penetrate the mask. The technician also talked nonstop throughout the service, making it impossible to relax. There was no massage included, which is typically a standard part of a facial experience. After the rushed service, I was quickly ushered into another room for a sales pitch on packages, which felt pushy and unprofessional. This was not just a poor experience but also false advertising. The service was completely different from what was promoted and felt like a bait-and-switch tactic. Do not waste your money or your time here. read more

Rebecca is absolutely amazing! My face is glowing after her amazing Facials. And the ambiance is so relaxing. I highly recommend Rebecca.

I trust Becca with any service at JSO Spa. My face always feels so soft and I feel so relaxed. Highly recommend!

Sales girl, Shirley, assured me TWICE they would only use my SSN to "register a device". She blatantly lied! I have left numerous messages with no response, walked in twice told I would get a call from a manager. Nothing. I requested a copy of my original agreement and was sent another patient's information with a picture of her ID , wow! Complete rip off. Now I have to waste my time disputing JSO Spa. Shame on you JSO! read more

Horrible spa. Bad facials. Total scam. DO NOT GO! I was stupid enough to be pressured into the $3000 package. They will not let you book an appointment at the front desk. No massage with the facials. I had an appointment last week with Lily at 130. it was confirmed. They called 4 hours before my appt saying that my appt w Rebecca had to be rescheduled bc she called out. I explained that my appt was w !ily and I wanted to keep it. Was told I needed to reschedule since they were trying to fit in all appts with Lily. WHAT??? I gave up and rescheduled. Went in today for my rescheduled appt. but was left waiting. Finally once my appt was 15 min behind they said I would need to wait to give her a chance to get there. WHAT??? There were 3 staff members chatting in the back. They would not give me my facial. Never said how late my Aestatician was running. Finally was led back for a facial and the girl told me I had bad energy and she didn't want to give me a facial bc of it. said they have the right to refuse service to anyone.WHAT??? Am I on hidden camera? WTF is going on at that place? REPEAT DO NOT GO HERE! THIS IS A TRUE SCAM AND HAVE REPORTED THEM TO THE BBB. read more

Very disappointed. Book a 1 hour facial on a special. The products that were used on my face had a foul smell. The facial ended in 37 mins and it was NOT an hour. Then you finish and you are corralled to a back room and you get a very very heavy sales pitch. My husband had a facial tune and was with me and the lady asked for his phone to see if his health insurance would cover part of a red light therapy. She started asking weird questions and when she asked for his social, I asked to see the phone and she was applying for a care credit card. I told her that is absolutely not OK we aren't applying for any kind of credit card and she said no no it's just to see if you get a discount. It wasn't about a discount. She was on synchrony Bank applying for a credit card at my husband's name. Then when we said we didn't want a package we went up front and the cost was way more than what was quoted online. This place is a scam. read more

I brought my mom to JSO Spa for their advertised $79 "60-minute LED anti-aging facial." What we got was about 30 minutes of actual treatment and 30 minutes of high-pressure sales tactics, including scare-based claims about her "high risk for skin cancer" and pressure to buy a $1,200 red-light device. They took her insurance card, suggested switching her listed insurer without explanation, and pushed costly products ($758+) with no receipt provided until I made multiple in-person visits. Refund policies and processes changed every time I asked, and employee credentials were unclear -- one claimed to be an RN but does not appear in the Nevada Board of Nursing database. The spa is in a 55+ community, and I'm concerned about vulnerable seniors being targeted. I have filed a formal complaint with the BBB and the Nevada State Board of Nursing for investigation into their sales tactics, credential claims, and handling of personal/insurance information. I recommend exercising extreme caution before booking here. read more

Rebecca is the absolute best! Always provides an amazing service, I always feel fresh and brand new after seeing her. I highly recommend her, to everyone I know. read more

As I am getting older I have recently started taking self care as a priority and doing more facials and have been going to Rebecca and will continue to see her in a regular basis she is amazing, takes her time and explains the process of what she is doing and applying to your skin. My face has never felt and looked better! read more

I love this new spa. The staff are friendly and I've had 3 wonderful facial here....each one a different treatment. The massage chairs and sauna bed are added bonuses. Thank you! read more

JSO Spa - JSO Spa massage chair (1 of 4)!!!! - Estheticians Near Me - Las Vegas, Nevada

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Very friendly and attractive staff. The business is located in small shopping center. The place smelled great and was super clean. They took great care of me and were on time and untrusted. I will be looking forward to my next visit. read more

Don't bother I went for the advertised anti-aging facial, my technician was on her phone while my mask was drying She must've been put it in her pocket because when she was massaging my face, I could feel it vibrating multiple times did not even look at my skin with a lighted mirror, steam machine was turned on, but never directed in my face. I just wanted to relax and be pampered I'd rather spend more money and have a great facial read more

Scam, save yourself! This business engaged in fraudulent and deceptive practices. I filed a dispute with a third party, Cherry Technologies, Inc., after discovering that a loan/financing plan was created in my name without my knowledge or consent. At no point did I apply for, authorize, or agree to financing through Cherry. When I initially spoke with Shirley Cantrell, I was presented with a contract stating that services would be provided by JSO Spa for 12 months at a specific monthly price to JSO Spa, no one else. That agreement did not include any financing terms. Contrary to that agreement, a financing plan with Cherry was created without my authorization. The signature on that financing agreement is not mine. I was never presented with, nor did I sign, any Retail Installment Sale Contract with Cherry--on the day of service or at any time thereafter. I do, however, possess the original contract I was presented with by Shirley, which includes my actual signature. That was also the last time I saw her and she did not get back to me about any of my concerns when I reached out. Due to this unauthorized activity, I was forced to contact multiple representatives at Cherry to resolve an issue I did not agree to or create. I was only able to obtain a partial credit, despite disputing the full amount. Because I received only partial credit, I went to receive services and had an appointment scheduled for last week. I did not receive those services. I attempted to call the business but there was no response. When I went to the location in person, the business was no longer operating, and there was no office, notice, or alternative contact information available. Despite failing to provide services, charges continued. I also contacted another client whose phone number was posted on the door of the former spa location and learned they are experiencing the same unauthorized charges and lack of services. This appears to be a pattern of fraudulent behavior affecting multiple clients. I have reported this business and its activities to the appropriate parties. This conduct is completely unprofessional, deceptive, and unacceptable. Do not get yourself involved. read more

I recently set up a treatment for my wife to for her birthday and oh man was she pleased with Rebecca. She couldnt stop raving about her. The shop was beautiful, and professional. Rebecca definitely made a loyal customer out of my wife! Thanks for helping her make her special day even more amazing! read more

I love the man facial head a great experience very professional aesthetician definitely going back

One of the best experience I had ! Super recommend the team is amazing I will definitely going there again ! Thank you read more

Rebecca gave me the best facial I've ever had. I'm 68 yrs old and she addressed my concerns by giving a custom facial. I'm ecstatic with the outcome. read more

Recently I made an appt for their first time facial special. I was greeted warmly upon entering. Was really looking forward to some quiet time and being pampered. Sadly it was anything but that. The woman that did my facial talked non stop the entire time. With umpteen questions and blabbered on and on like a parrot. The aromatic experience using fine wonderful scented lotions was lacking considerably..nothing delightful for the senses at all . Then the topper was the extractions were absolutely excruciating.. I do not recommend. read more

Probably I will be the only one with a bad review .. Manager is really bad, they push to much for sell the Package that they never will apply bud you will stock with the Package any way.. the people that work there are very nice and friendly bub when you receive the facial.. they don't show or tell you what they really put on you so can be Greek Yogurt or anything they want to use, the cleaning is very poor , basically they do not clean at all the black point.. and if you by mistake by a Packages you will never will be available to cancel ...Good Look !!! read more

My wife and I love this place ! Best Spa in las vegas The team is very professional and friendly Highly recommended read more

the best spa I ever been in Las Vegas !! keep going JSO spa The facial over there was amazing and so relaxing read more

I had a wonderful facial at the spa on June 9. I was given so much flattering compliments and asked to be a model. Then I was hit with an Bait and Switch of which I will be contacting the BBB. I ended up with a $ 3000. Machine i don't need. Be very careful they will catch you off guard with flattery products tell you they want you for a model then you get thousands dollars on your credit card. read more

The services by the staff are great. You do get a very hard sell to buy packages. I agreed to one service and they set up a payment plan thru affirm. It was done incorrectly and have since left 8 messages no manager ever available to resolve payment issues so I am not being charged correctly. Even thou the services were good will not go back due to lack of front office communication and resolve to my issue. read more