Technician claimed warranty had expired when in fact, Subzero confirmed fridge was warrantied for…read moreanother year. Office/scheduling follow up was oddly delayed, resorting to text msgs rather than calling me back. Promised to schedule repair and didn't do anything. This business is sketchy. Thankfully, I called Subzero and am now using an authorized repair shop.

Always read the reviews…read more As I said to the owner of Premier Appliance, I am not a happy customer. In arranging for a technician to repair our dryer, I understood that Premier's minimum fee of $165 would be applied to the cost of repairs to our dryer. What I do NOT remember being told is that Premier has a minimum labor charge of $80, in addition to the minimum required $165 charge (plus parts and taxes, of course). At my request, the owner called me and I suggested that Premier explain this to potential customers before scheduling customer service. I was upset by his accusation that I was extorting him because I mentioned that another local appliance repair company (Snap FIX Santa Fe) has a much lower, non-refundable, truck charge and diagnosis fee. Hopefully, Premier will advise potential customers of their fee structure before service so people won't be surprised as we were, of their final bill. P.S. BTW, we were pleased with the service by the technician.

I live in Arizona but my parents live in a retirement community in Santa Fe. They have been having…read moretrouble with their Maytag not draining during the spin cycle. I called around to several places and most of them were less than enthusiastic about handling the problem. Allan's Appliance Repair stepped up to the plate and knocked it out of the park. They arrived at my folks house a few hours after I called them, quickly diagnosed the problem and resolved it the same day. They didn't add on extra fees and charged a reasonable price to boot. I will certainly keep their number handy to call the next time my parents have a need for them.

The guys came to my house, charged me $90 for an assessment, had me spend $100+ for the part of my…read morewashing machine they said had to be replaced, and completely ghosted me when the part came and it was time to come back to my house to reinstall. They even confirmed a date to come back to my house and never showed, and have now left me on read after multiple attempts to get in contact with them. Do not recommend unless you don't care about reliability.

Jonathan is an outstanding plumber replacing difficult gaskets in BOSCH dishwasher. Rapid response…read moreand careful work. Very competent and low cost. Recommend him highly for any appliance repair.

A technician arrived at our home promptly, unfortunately, my wife had cancelled the appointment the…read moreprevious week. We apologize if the message did not get to the technician. Promptness is a virtue. We will contact Snap FIX the next time we require expert and conscientious appliance service. https://guzmanj.substack.com/

I called. Rudy came the same day. He was very polite and knowledgeable and provided me with the…read moreinformation required. He is reasonable and honest. I will call upon him again in the future.

I would give a 0 star review if I could. This business is in cahoots with home warranty companies…read moreto NOT fix an appliance. The checked our refrigerator that was not cooling and was making a very loud noise. We had unplugged it for a day and then plugged it back in. It started working. We were told by Rudy's that it had a bad condensor fan and that since we let if defrost it was working and they were going to order the part. Over a week later we checked and they said they didn't find anything wrong with it and let the warranty company know. TOTAL BAD BUSINESS AND I WOULD SUGGEST GOING ANYWHERE ELSE!

We had issues with the refrigerator freezer and they came right out. Got it back in working…read morecondition but it needed a new part. That was ordered and despite the age of the unit they ordered it. Yesterday they called to say the part was in and they could come back to finish the job. Now that's real service!

Don't ever hire these lying, thieves to work on your appliances. They showed up and charged me for…read morea service call and told me they had to order a part and when it comes in to their shop they'll return and install the part, I will be responsible for the cost of the part and the labor will be paid for with the service fee. I was told a week maximum. It's been 2 months and still no return visit from Bob and Charlie. I have left countless voice messages, text messages and even e-mails and .... Crickets. It turned out that the part the claimed I need doesn't even exist. They're a crooked outfit and anyone needing a repair should definitely look elsewhere. I give them a minus 5 star rating.

Mr. Vigil and his son provide excellent appliance repair service. I'm so glad his son has…read morecontinued in his father's steps to provide this service to the public!

We had a dryer making noise and not drying well. We contacted Marshall's through Yelp and setup an…read moreappointment. Tim was slightly late, but well within the window set up. He got right to work, cleaned the dryer well and replaced some drum parts that had worn down. He also cleaned the vent again and got up on the roof to verify hot air was flowing from the vent while the dryer was in use. Even though he didn't arrive on the hour, he still spent the two full hours making sure the dryer was working its best. He left everything clean. Overall, we are very pleased with the results and will call them again for other appliance repairs.

I have to say that Tim did a great job on our appliances. We called Marshall Appliance Repair…read morebecause our washing machine stopped running mid-cycle. The door locked so we couldn't even get the clothes out. Honestly, we were fully expecting to be told that our washing machine wasn't worth fixing and we should just buy a new one. In a couple of hours, Tim got it running again like new. After that good experience, we asked Tim to do a regular service on our dryer. He was so thorough. I was surprised to see the whole drum removed. Even more surprised to see the amount of lint hidden inside the machine. The vent underneath our microwave had not worked in years. We'd had many repair people try to fix it in the past but with no success. Tim figured out the problem and fixed it very quickly. On top of everything else Tim was a very nice and conscientious professional. We'll definitely be calling him again next time we need an appliance repaired.

These guys are the best that we have worked with, they have helped us out over the past 5 years…read moresince owning our home and have installed our dishwasher, helped us out with our heating in the house and most recently helped us with our fridge that got fried by another company's work. They didn't even charge us to come inspect the fridge after making time for us that day, then talked with the previous company to help have them cover the repairs, and are actively helping us find a replacement within the budget. Going to be going through them for everything going forward, I definitely recommend you do the same.

Initially this father/son business appeared good although it took them a few days to get to me so I…read morelost a good deal of food that had to be thrown out. they came from Albuquerque to los Alamos to fix my refrigerator. They said they usually come up on Tuesdays and Fridays. They did a quick diagnosis at no charge, this was on a Friday. They purchased a timer on MONDAY, came back up late Tuesday and installed the timer, $370.00. Was glad to have refrigerator again so went to smiths and stocked up again. The fridge was nice and cold but after a cycle it stopped getting cold again. I called them in panic but they said they couldn't get back to me until the next week, so I lost another $150+ in food again. They said a cold controller this time needed to be replaced but couldn't get the part until the following Monday. I accidentally tapped the cold controller (the THERMOSTAT) while placing my water bottle onto the top shelf. The Fridge came back on. So they confirmed that it needed to be replaced. I kept tapping the Thermostat (what they were calling the "cold control" every 4hrs for about 5days to save my food. but because I had to sleep it shut off in the middle of the night and I lost much of my frozen food again (the third time). The following Monday they contacted me saying that the Thermostat was no longer available so the Fridge can't be repaired. Sorry Buddy you're out of luck. Try placing "Duct tape over the cold control.. , were they kidding? My son was surprised that SEARS PARTS wouldn't have a replacement part. My son contacted SEARS PARTS. They had the Thermostat. I texted ADAM from The Appliance Guys, Co. with the information on the part. They confirmed it, I ordered it, it arrived two days later on a Thursday which was lucky since they come to Los Alamos on Fridays. I let them know I had the part. They said they'd be here the next day late afternoon. The next day on Friday, they contacted me to say that they had a cancellation by another person in Santa Fe. So, IT WASANT WORTH IT TO THEM TO COME UP TO JUST REPAIR MY REFRIGERATOR. "Great customer service?? " really? As a customer I'm not worth it to them??? Maybe next week?? Meanwhile the Fridge stopped working again, lost more food. they never returned and would not respond to my texts/calls! Consequently, I had to wait another week for SEARS REPAIR TECH to come finish the job, more lost food and another $225.00. The SEARS Tech swapped out the "actual faulty part" with the one my son found from SEARS PARTS DIRECT. The Tech also found loose screws, and missed timer adjustments. Avoid these "Guys" at all costs. Just call SEARS or I've heard DNS repair is good. So, it's off to SMALL CLAIMS COURT we go! Unless I receive a refund and get all the costs of lost food back from Joe and Adam..., "The Appliance Guys". PS, I'm 75, don't need that type of bullshit! Oh yes "No Senior Discount offered" either!!