We had a mini split installed in our garage and Damien and his crew were beyond wonderful to work…read morewith. Phone calls and messages were responded to promptly and the estimate was spot on. No surprises! I highly recommend them!

AC quit cooling - I called All in One on a Wednesday. A very nice person on the other end (Sarah)…read moresaid they would try to squeeze me in on Friday, but if not they would get me in on Tuesday of the next week. On Friday at 10am Toby called and asked if he could come over in the next half hour. In 20 minutes he was at the door. In another 40 minutes, he had the issue with the compressor analyzed and repaired. I thought the fee was fair and reasonable. All around - great people and great service. I couldn't be happier.

Technician claimed warranty had expired when in fact, Subzero confirmed fridge was warrantied for…read moreanother year. Office/scheduling follow up was oddly delayed, resorting to text msgs rather than calling me back. Promised to schedule repair and didn't do anything. This business is sketchy. Thankfully, I called Subzero and am now using an authorized repair shop.

Always read the reviews…read more As I said to the owner of Premier Appliance, I am not a happy customer. In arranging for a technician to repair our dryer, I understood that Premier's minimum fee of $165 would be applied to the cost of repairs to our dryer. What I do NOT remember being told is that Premier has a minimum labor charge of $80, in addition to the minimum required $165 charge (plus parts and taxes, of course). At my request, the owner called me and I suggested that Premier explain this to potential customers before scheduling customer service. I was upset by his accusation that I was extorting him because I mentioned that another local appliance repair company (Snap FIX Santa Fe) has a much lower, non-refundable, truck charge and diagnosis fee. Hopefully, Premier will advise potential customers of their fee structure before service so people won't be surprised as we were, of their final bill. P.S. BTW, we were pleased with the service by the technician.

Scott, and his crew, are to go-to for anything HVAC related. They are true experts, and do…read moreexcellent quality and efficient work. They are respectful to deal with and treat your home with the upmost respect. They have repaired a pre-existing mini split system, identified and remedied incorrect installation that impaired it's success. They have installed multiple mini split systems in the other part of our home that work perfectly, and the installation finish out is top notch.

we have used the services of Insight Mechanical for over 6 years. they have installed our AC units…read moreand upgraded 2 blower systems. Also, IM has installed our Hot Water system. They are professional, timely, and we have always liked their staff.

Very poor service. Dennis the owner came out to service our AC. $300 later all seemed to work for…read morea few weeks then it stopped working. We called them and Dennis came out and it turned out that a hose had come loose. He charged us $75 to put the hose on (about 2 minutes work). I noticed it still wasn't working correctly and examined it after he left. Turns out a few of the water sprinklers weren't working. He said he isn't responsible for this and would need to charge us another fee to get it working properly. Pretty rude. Also, what's with the service charge for houses within Santa Fe county? You've been warned!!

We were taken advantage of by this company, and would never recommend them…read more We were given an estimate for a leak, and a water heater valve replacement for over $1,200. The woman at the office told me they charge $110 an hour, and then I was quoted $135 an hour by the worker the day they came to the house. I know nothing about plumbing, but figured that for the estimated amount of over $1,200, it would take them all day. But no. They were at my house for 20 minutes. I was away from the house, but spoke to them when they got there, and before they left. They had my husband sign for the work, as he was the one at home. My husband is disabled and is not able to understand situations like this. I spoke to them on the phone and told them that for 20 minutes I would not pay $1,200, I would pay them for an hour, plus travel costs. I was told that if I had "set it up as a per hour job, I would've been charged per hour, but I had asked for an estimate beforehand, so that's just the way it is". I would have never signed for this had I been the one there. I had quotes from two other plumbers who charged $90 and $100 an hour. I paid 10 times that much. This is an extremely unethical company.

Full price was charged for no work in a 10-minute call. a…read morediscount would have been appreciated.

My service request for a shower valve replacement was assigned by my home warranty company to…read moreEnchantment Refrigeration on 11/20/23. At that time, I called and spoke to Leroy, one of the owners, who assured me that they could get the job scheduled for shortly after Thanksgiving. He asked me to call him back the week of 11/27, which I did. Each time I called him, he was too busy and asked me to call him back later that day or the next day. After literally 4 tries, Leroy finally scheduled the job for 12/4 at 10 am. I called him on 12/4 at 9 am just to confirm that his crew would be arriving within an hour or so. At that time, he told me that my home warranty company had cancelled the assignment & his crew wouldn't be coming. I found that hard to believe as I have a lot of experience with my home warranty company and they don't just randomly cancel service assignments. So I pushed Leroy and he admitted that "his other owner" had cancelled it on Friday 12/1 but Leroy couldn't explain why since he didn't do the cancellation. This made me quite irritated and I told Leroy that I would be giving his company a very bad Yelp review. When I called my home warranty company, they told me that Leroy himself had actually cancelled the job with them on Wednesday 11/29. So at this point, it was clear that Leroy had lied to me in a number of ways. In the meantime, "the other owner" (that is how he identified himself) started texting me, apparently out of concern for a bad Yelp review, and told me that he had suffered a death in his family on Friday and that is why he had cancelled the job and forgotten to call me. I responded that I knew he was lying because AHS confirmed that Leroy himself had cancelled it on Wednesday, not Friday. It became obvious that this "other owner" was willing to tell any lie in order to avoid a bad Yelp review. Bottom line -- thanks to Enchantment Refrigeration, I have nothing to show for my 2+ weeks of waiting to get my shower valve replaced except a bunch of lies. I highly recommend avoiding this unprofessional firm at all costs for your plumbing repairs.

I live in Arizona but my parents live in a retirement community in Santa Fe. They have been having…read moretrouble with their Maytag not draining during the spin cycle. I called around to several places and most of them were less than enthusiastic about handling the problem. Allan's Appliance Repair stepped up to the plate and knocked it out of the park. They arrived at my folks house a few hours after I called them, quickly diagnosed the problem and resolved it the same day. They didn't add on extra fees and charged a reasonable price to boot. I will certainly keep their number handy to call the next time my parents have a need for them.

The guys came to my house, charged me $90 for an assessment, had me spend $100+ for the part of my…read morewashing machine they said had to be replaced, and completely ghosted me when the part came and it was time to come back to my house to reinstall. They even confirmed a date to come back to my house and never showed, and have now left me on read after multiple attempts to get in contact with them. Do not recommend unless you don't care about reliability.

Just call The Plumbing Company. I've tried the big plumbing companies around Santa Fe, and I keep…read moregoing back to Steve and his team. They've done multiple jobs at my house, and they're the only plumbers in town I trust. Steve, the owner, is honest, straightforward, and easy to work with. They shoot you straight and do excellent work. I can't recommend The Plumbing Company enough.

absolutely no reason to call anyone else! The best and most professional service I've had in the…read morelast 11 years.

Hello, I had the pleasure of meeting Tony from PipeWork Heating and Cooling. The work he provided…read morewas top-notch. He's very professional and got the job done in a timely manner. I would highly recommend him. Also the price was very reasonable. I would give him a 5 star.

I had a leak, plumber said it was my yard hydrant, replaced hydrant but still have leak. Plumber…read morewanted to replace complete line to meter without checking for leak using detection system. Over charged for replacing faucet and didn't meet appointment time, no return calls or to set up another appointment. Used another plumber that had leak detection come to locate leak which was in irrigation line next to hydrant. Cannot recommend this company.