The service is always good, they try and get to you soon as possible. The service technicians are always polite and knowledgeable about what you need read more

I would not recommend this business to anyone who is looking for professional, knowledgeable, prompt service. I was looking to have our boiler system repaired, first technician said it was a bad ignitor, which it was not. Second technician said it was a bad pressure switch, which was ordered and installed. Boiler ran constantly and would not shut down, even after thermostat temperature was attained. Third diagnosis was another switch (since the first one installed was incorrect). After that installation boiler ran constantly, without burners ever coming on. Total incompetence, with no apologizes. $500 dollars later, and still no functional boiler. We called RCM heating who came out that day and had the boiler properly fixed and running within an hour! Do not call JTR unless you want to waste your money! Mr. H read more

Our furnace died and we had to get it replaced. They came out same day to inspect and see what the problem is, it was a repair that wasn't worth the bandaid so we had to replace. JTR is the best, it was done quickly in a few days and Nick did a great job, everything works well and the new furnace is much quieter and more efficient than our old one! Thanks JTR for making a crappy situation a bit better! read more

Furnace needed cleaning/tune up and technician explained what needed to be done and recommended yearly tune-ups to keep it at peak performance. Professional, knowledgeable, and answered all my questions. Asked them to come back and check air conditioner when weather gets warm. read more

I first used JTR a few years ago after being "stood up" by another HVAC company when my AC quit - you know, waiting hour after hour for someone to come in a 4 hour interval, then having them never come. Since then, I have had JTR out to my house in Crete a number of times for service on my furnace and maintenance on both the AC and furnace. They are prompt and nice when they come. I usually can get an appointment the same day. The one time that the repair was not complete (a faulty capacitor was installed), they returned the very next day and fixed the furnace for free. I will continue to use them and refer them to friends and family. read more

Air conditioner went out and had to get the Freon recharged which cost about $300. Worked fine for about 5 days and then went out again. Got charged another $89 for a revisit and was told that the capacitor AND the compressor were out. Jerry, the manager, told me the best thing to do was to get a new A/C unit and that would run $3500. Something smelled fishy so I called my A/C guy that I use for my properties downtown to drive out to Park Forest to check the unit out. He replaced the capacitor ($100 fix) and the unit worked just fine. The beautiful part of the story is Jerry and his crooks at JTR still charged me the $89 for the second diagnostic though they were completely wrong by about $3400 in their diagnosis. It is unfortunate considering I have multiple rental properties and wanted to give my business to a local provider. Response to the owner: Notice how not once in the response did they address the lie by the tech that the compressor was burnt and that I needed a $3500 new unit instead of replacing an $80 capacitor. Not surprised by the "blame the client" response of this business. Par for the course. In addition, I keep having Jerry call me every couple weeks to see if "I had made a decision" on the new unit they quoted me. I keep having to remind him that I'm the guy they tried to rip off. read more

Had them out to inspect working system, needed paperwork for house sale. Jerry said 89.00 for furnace and 89.00 for a/c system and I agreed. Charged me 167.00 for a capasitor that sells on amazon for 15.78 , same brand as the one they took out. Also charged for a pound of R-22, 117.50. Total bill was 463.00. Feeling ripped off and over charged I called Jerry, he asked my address and said he would get back to me and never did. Very disappointing. read more

I wish they had negative stars. We have had a bad experience with this company. We had our appointment set for between the hours 12-4 PM. After not hearing from the Tech or anyone we called to confirm 3 times after the tech was late.We were of course not notified we had to call. My husband spoke with the tech and told him he didn't have to come today, he understood that he was tired from his last call. He also explained what our issues were so he knew what he was dealing with.The tech told him no problem and came. The tech showed up 3 hours late at 7pm. He was obviously irritated when he arrived. He began work and after about an hour he began re wiring our unit without informing us prior to beginning so of course we had to let him continue since we didn't know what he had done. Also he wasn't really sure what he was doing because his boss had to walk him through every step on the phone. When he finished doing as much as he could he could us he wired the unit so we would have air but not heat. My husband Inquired about this and asked about next steps. He as the guy to call his boss so he could see when they could come back to fix it. Upon my husband attempting to ask the question the boss cuts him off saying"we're not going to argue about the price". My husband nor myself had not at any time even ask about the price other than the initial call. My husband said I'm not sure what you mean but I was just asking when you could come back. Then the boss starts backtracking after he made an ignorant assumption, and tried to be nice saying" I just want to get my tech home " as if he was kidnapped. We then asked the cost and though our initial quote was 89.00 it had now ballooned to 239.00 Of course when you just do whatever. We paid the money without arguing and let the young man, who didn't speak when he came in by the way but wanted to shake hands when he left. I understand irritated and tired but this is the job. We didn't make you take it and tried to reschedule after YOU were late. For us to receive the treatment we did was uncalled for and since HE bought up cost we know you charged us overtime for your tech coming 3 hours late which he could have rescheduled when we talked to him Tech ms name was Connor Boss name was Jeff. Never will I call them again even though we now have to pay someone else to fix the mess they made and charged us for. read more

I had a new furnace and AC unit installed because my old system was ineffective. The sales rep Jerry was punctual, friendly and helpful. He even helped set up financing. I had them clean all ductwork before the job, and the workman was professional, courteous and knowledgable. He pulled junk out of the ducts from the 1970s! What a difference it made even before the new system came in! On install day, the 2 techs Brian and Aaron were friendly, professional and knowledgeable. They went the extra mile to ensure i was completely satisfied and all systems functioned properly. They explained everything and answered all my questions. I am very satisfied with this company, and will refer my family and friends. They got my business because they were on time, no excuses, and are keeping my business because they do such a great job. Thanks from the Churchills read more

Nearly burned my house down. JTR came out to service my furnace. Secondary heat exchangers were cracked. Tech bypassed the heat limiter switch and said they would call back with estimate. Called another shop and told them what they said.....they assured me no shop would allow a furnace to keep operating with a cracked heat exchanger, as you could die from Co2 poisoning. I had them come out and they were stunned to find the secondary heat exchanger cracked and a pvc pipe connected to furnace almost on fire!! They immediately shut the furnace down! I should have sued them for the dangerous situation they left my house in! The service manager Jerry was aware of the hazardous temporary fix and should not be trusted under any circumstances!! Can't believe he wasn't fired!! read more