Ed is the best! He gave us a great deal on a new A/C, did the entire install himself, hauled the old A/C away and even cleaned out our furnace. He's been doing this work forever, and it shows. I can't recommend him enough, he really made this far more reasonable for us and came out just two days after we called him. We will certainly be using him again in the future. I also enjoyed his stories and he's a cool dude. Inga read more

I had an issue with my heater in one of the coldest days in Chicago and as always we called Ed and he promptly came and fixed it. Great experience and I will continue to use his services!! Reliable and friendly service!!! read more

Dissatisfied and disappointed. Please go with a different company. Bought a new furnace from them at the end of last winter asked them to service it for this new season and every time we made an appointment there was an excuse such as it was too cold to service my furnace. Ok made a new appointment at 9 and the day of Sal texted at 945 said they were running late and can't come till 1 also they aren't too worried about it bc they only do checks each season well this is a new season and on top of it when putting in a new furnace they cut though my dry wall. Unprofessional. Just go to someone else. Sal said make sure to do your research before going to them so make sure you do the same read more

Ed is amazing - extremely knowledgeable, helpful and all around good guy. In the winter, we had some issues with our furnace. He couldn't come out in that moment but he took the time to walk me through how to get the system to give us some heat for the night until he could get to us. Turned out we needed a new furnace. He was able to replace it pretty quickly. Our new furnace has been working beautifully. Most recently our AC was on the fritz. I called Ed late in the evening. He was able to fit me in and came the next morning. He diagnosed and cleaned it etc. Luckily we didn't have a major issue with the AC. Around The Town is a great family owned company. They don't have the fancy call centers or other tech customer service stuff. But you don't need that. You just need a HVAC person that cares about their job and customers, has been in the business for awhile, and knows everything there is to know about HVAC repair and maintenance. Ed's taught me a lot about how to care for our system. read more

We had some major furnace problems right as the cold was coming in and we were about to leave town. Unfortunately we ended up having to replace the furnace. Ed and his team were quick to diagnose, fair with the quote, and diligent when it came to getting the work done. They even loaned us some of their space heaters since they wouldn't be able to start work for the next couple of days. Can't recommend enough, they'll be our go-to HVAC company from here on out. read more

Have worked with Ed in the past and had great experiences. This summer he sent his team led by Salvatore to fix my AC unit. Salvatore put in a new compressor but said that he couldn't get it to work. He told me I needed a whole new unit and that it could be done by end of week. I sought a second opinion. The second repair man was able to get the compressor to start by showing me that Salvatore and his team had not connected the wires but taped over them to look connected. I paid for their service and moved in with my working AC. Unfortunately, this week, my furnace wasn't working. Turns out Salvatore also disconnected a bunch of the furnace wires and never replaced them so it caused me a second repair call. I would not recommend their services unless very knowledgeable about the repairs or routine maintenance. read more

I had my AC, furnace, and humidifier replaced in July. He also installed a drop down filter grill and programmable thermostat. Ed took the time to review the options for my condo and provided a fair price. He was also flexible with my schedule. Ed made sure to keep his work area clean. AC ran like a charm during the hot summer. However, when I turned on the furnace for the first time, it worked but was making an annoying noise just before the burners turned on. I contacted Ed and he responded immediately. Turns out the fan inducer motor was faulty. He returned after a few days with a replacement part from the manufacturer, installed it, and now its working great. Ed has been responsive, flexible, and punctual. Also, Ed completed the manufacturer warranty information for me. Excellent service. read more

Around The Town Heating and Cooling are the best. They have never let me down. The cost is more than fair and quality of work is impressive. I have been in situations when my husband has needed to be in a comfortable environment due to his health and I can't be thankful enough to Ed for all the peace of mind he has given me. They care and have always made sure my system is working properly. Recently I needed a new unit and I knew the day was coming to replace it. They helped me again as I was worried I would not able to get it done in time to beat the cold snap coming. They had a new unit up and running before the coldest day set in and with a cost that fit my budget. Forever grateful. read more

NEVER EVER CALL, BIG MISTAKE!! Called them from add. He came out and quoted the work. I gave him the go ahead. Never showed upon the first day as promised, 2nd day no show, and finally answered the phone and set a time to come back 3rd call. I showed up and questioned a minor problem I found. Denial at first, then rage, then all hell broke out. As other reviewers have pointed out, Ed the boss has a major temper problem. Police had to be called, he fled, not before destroying a compressor that he was working on by removing as many parts as possible before police arrive. He insulted lady on 2nd floor with every expletive word that you could think of because she asked him to leave. This man is a nut. A police report has been filed. The complete incident was captured on security cameras. If you ever question his work or price, beware what will happen next. read more

Quick. Efficient. Cost effective. These guys beat 6 quotes on a brand new hvac system for a 1500 sq ft home. Original system broke down at night. Called around the next morning. These guys were the first to return my call, gave me lowest quote of 6 and promptly came out and ordered the system. Picked up and installed the next day. Highly recommended! Have called them several times since for questions and yearly maintenance. Always the same service! AAA+/5*! read more

Had great with service from Ed at Around the Town. He came out to inspect my air conditioning which wasn't working. He was as able to identify the problem and offer multiple solutions, one of which worked immediately. Quick service, very helpful, went above and beyond to provide helpful information and fix the problem. He was as willing to send someone out on a holiday at no extra charge, though fortunately it wasn't needed. Couldn't have been more helpful! read more

Very angry with my experience with Ed. He tried MAJORLY overcharging me, and got really angry when I didn't let him. He told me there was a $79 diagnosis fee before showing up. Great. He looks at my A/C unit (which takes all of 10 mins) and tells me it's the contactor that needs replaced, and that it will be $389 total. Skeptical, I call my father who is experienced with HVAC, but lives out of state, while Ed goes down to his truck. He says the part probably cost Ed $20, and that I could change it out if I really want to, it's that easy, and would only take someone ten minutes...So I ask him if I can just buy the part from him, he says no. I said okay, well I think that'll be all then because I think I can get it on my own for fairly cheap. Ed says "You made me walk all the way down to my truck and now you don't even want it?? Fine, but it's now going to cost you $139 for my services today because I had to take the unit apart". Excuse me?!?! That's what the diagnosis fee was for!! Sorry, Ed, for doing my research so I don't get ripped off. Got the part for $21, and did it myself, with no HVAC experience. He'll probably write me an angry response on here now, as he seems to do. Also, called another place to get a quote for the replacement...$80, which would have been fair. Unless you want to waste a ton of money and deal with a short-tempered man, call elsewhere. read more

I was in need of a new AC unit. I called Ed, and he came out and explained all of my options, and described which unit was best suited for my situation. He did not try to sell me the most expensive unit. He explained why the unit he recommended was the best for my house. Ed and his crew installed the new AC unit in about a half day. They were on time, and very professional with all of their work. Everything was clean when they were done. After several weekends of intense heat, the AC unit they installed has worked perfect. Ed followed up a couple of days after the install to make sure everything was working. I highly recommend "Around the Town" for any type of heating/AC needs. read more

Around the Town Heating & Cooling is the best! Ed has serviced my AC a few times and saved the day every time. This year there was no quick fix and I had to fully replace my furnace and AC. Ed gave me a very fair price (I got three quotes) and completed the work promptly and professionally. Ed has also been very responsive every time I called or texted. He even came out on a Sunday once to diagnose my problem. In addition, he is knowledgeable and thorough in his explanation of what I needed and why. I appreciate his solid work ethic and expertise in his industry. I am now sitting in my condo with the AC on and could not be happier. Thank you Ed and your crew for getting the job done well and also for your funny stories along the way. I would recommend to anyone who wants a fair, honest assessment and repairs. read more

I love the customer service from the Technician that responded to my service call. He was responsive to my concerns and he spent a considerable amount of time explaining how my furnace worked due to it's age. When the time comes to replace my furnace they will be the company I choose to buy and install it. read more

We had them out to do an annual clean up and check up on our furnace. The guy did fine work. Pretty much just vacuumed out all the dust and changed out some ignition switch that I knew needed to be replaced. Everything is working great. The reason I'm apprehensive to recommend the company is that the tech was basically a bigot and stayed well beyond his welcome. After normal conversation brought up the fact that my partner and I were teachers, he exclaimed that he was "shocked" that we would like our CPS students and called them "animals". Also claimed that white people have no rights anymore in this world and then went on and on about how crappy Chicago is and that we're crazy to want to keep living in such a corrupt town. I will be looking elsewhere mostly because I don't need a person coming in to my home and spouting such insensitive nonsense. read more

This company is great. Last summer my AC tanked and I had called a company to fix it- hvac guy installed wrong coolant and left, and did not return phone calls. Second HVAC guy from different company came and would not touch ac unit and told me I needed a brand new one. I called Ed, and he made it a point to come ASAP since it was 90 degrees and we have two small children at home. Ed fixed my AC unit and it was very reasonably priced. Ed is to the point a very hard worker and very confident in his work. I have recommended Ed and his company to family/friends and will continue to do so ! read more

I woke up in the middle the night to hear a strange noise coming from my a/c unit. I called a number of different services and Ed and his team were the first people to respond. They came promptly on time and did amazing work fixing the problem without a lot of cost. Definitely use these guys they are amazing! read more

I would never ever use them again. Ed was so rude. And to come in someones home and be rude is not great business quality.

They totally screwed up my schedule.. waiting for the service to come and when I called, the guy said I never make any appointment. What a waste of time! o well... read more

This guy is a joke! He is the most unprofessional person I have ever 'attempted' to work with. I say 'attempted' because he never actually showed up for our appointment. We originally made an appointment for a Saturday morning at 8:30. When 9:15 passed and he still hadn't showed up, I decided to call him, even though it most certainly should have been the other way around. When I got a hold of him, he stated had been calling to cancel. Well, that would have been alright if he had been calling the correct number. But why didn't this extremely professional man have the correct number? Because he was so unorganized and was apparently reading the phone number of another victim of his, likely upsetting two "clients" in the process. His commentary? "I thought the voicemail sounded weird and not like you." Thanks, Captain Obvious! Try buying a planner or actually living in the modern age and downloading some software to help keep track of your clients so that you stop making avoidable mistakes. Like the glutton for punishment I am, I rescheduled for the following Monday at 5:30pm. Guess who had to place a call out at 6 p.m.? I'll give you a hint--it wasn't Ed "Mr. Punctual" P. His brilliant response this time? A nonchalant, "Yeah, I'm coming." Well, with being 30 minutes late and not bothering to give me a courtesy call, is there a way I could have known that? I'm not sure who the problem is at this point, because I actually allowed another reschedule for a few days later at 5:30pm. When I called (yes, I am the only one ever doing the call in this sorry relationship), Ed acted like he had no idea who I was. Then he said, "Oh yeah! I forgot...again. I'll call you back" and then hung up on me. When I attempted to call him back SEVERAL times, he did not even have the decency to answer the phone or actually call me back. I am disgusted with this business and recommend that you avoid them at all costs. read more

Buyer beware. I won't go in to details. Essentially, Ed/crew never showed up for the appointment I set up. I tracked them down 2 hours after the technician was scheduled to arrive and was told that they were headed to the condo. Later, I find out that he called my tenant and told him there was nothing he could do to help without stepping foot on the premise. After leaving him a voicemail I never heard back. read more

A Great Heating & Cooling Service that is honest and very good. I had a big problem. My large hot water tank which is all solid state stopped heating the water. I called many contractors and had a different story from each one of them. I called Whirpool, the manufacturer and the gave me the name of a contractor in Chicago. The also told ne that all parts to my heater were covered by Whirpool for 12 years and that I would not get charged for the parts. I called the recommended contractor and they gave me a crzy price when I asked. So I had heard of Around the Town whom I had used previously for an air conditioning problem. they came the next day. The correct parts were ordered and in 2 days -- had to get the parts -- the hot water heater was as good as new and the price was very good. It is hard to find an honest Heating and Cooling guy but I highly recommend Ed Pavlik--a great guy and hones as the day is long. read more

I've worked with Around the Town in years past and again just recently and I've always had a great experience. Ed and his team are professional and knowledgeable. They arrived on time as promised and Ed even called me afterwards to follow up on the service and if everything was to my satisfaction. Prices are reasonable too! read more

These guys are honest, real guys who you can feel good about doing business with. They are a refreshing change from other HVAC companies our condo association have used. I would highly recommend Around the Town. read more

Ed put in a furnace for my mother and father on Friday September 23, 2011 and I am keeping all of their information! I will be buying a house soon and I know who will handle all of my heating and cooling needs! Around the Town gives efficient service, great recommendations and great prices! The crew came and worked morning til afternoon until everything was completed. They didn't leave a mess, like other companies have a tendency to do. Thanks Ed! read more

Ed Pavlick of Around the Town charged me $568.00 the fix my boiler on 2/2/2013 and its still broken. He offered to come back on 2/3/2013 and finish the job at time plus materials. I already paid. I have the bill Ed Pavlick signed off on my boiler. What am I missing? Legal proceedings will insue A.S.A.P. read more

I thought we were going to get gauged for an emergency replacement of our water heater on this sub-zero Sunday. To our pleasant surprise Ed responded promptly with a reasonable price and the qualified service to help us rest easy. Bath, launder and wash. read more

After being let down by a competitor that was a no show for the window they gave, I called these guys. They did the install on the furnaces in my house before I bought it. I wasn't very impressed with the work done there, so I was reluctant to go to them. They gave me a time, not a window and showed up within 15 minutes of that. They were able to diagnose and correct the issue quickly, but I didn't get a concrete answer on what caused it. They suggested only using high flow filters because the corrugated allergen filters could burn out the motor. I think they charged around $190 for a half hour service visit - no parts needed. read more

I have this guys to help install my new central A/C unit, he is very expensive and so rude!!! He was telling me that he can install for more than a thousand dollars if I were to pay him with a check or I should pay him 1000 dollars cash money, he is very racist with me telling me that here in America we do not bargain things like you do in your country, meanwhile I am a citizen of United States and have every right like everyone else. I can not believe that people like this are in existence every where you go. God have mercy. He refuses to do the job for $1000 check only if it is cash money. read more

I, too, would like to thank Ed for putting in a substantial amount of time to get an extremely troublesome problem fixed. I have a duplex condo in South Loop that has had A/C trouble for the entire 3 years I have been there, and the builder kept only covering the problem up with minor fixes. Ed diagnosed multiple issues with the system, and quoted me a fix that was $4000 less than others. Ed and his assistant replaced my furnace without replacing the compressor (which others wanted to do), and got my system functioning perfectly - for the first time I had to shut off the air at night because the bedroom was too cold! Ed also spent more than an hour, maybe two, explaining in detail what the system is supposed to do and why it wasn't functioning properly. He came back the next day - on his own dime - to fix an unrelated issue with the compressor's pressure valve, which required a few hours of work. I completely trust Ed and his company, and highly recommend them to anyone needing A/C service. read more

I have been extremely happy with Around the Town's service. I called this past week for my furnace. They came out as soon as I was available (on a Saturday!) to take a look at it and determined that it would take some serious work. Ed knew how worried I was with the cold weather coming, and was able to get the parts and have the work completed on Monday. I really can't say enough good things - Ed is so caring and gave me excellent advice on maintenance for the furnace and air conditioning (In fact, when I had a problem two years ago - he left oil for me and gave me instructions on how to use it properly on the unit.) Ed really goes above and beyond - including giving me names of craftsmen to help with other much-needed repairs. You will be glad you called this service. read more

My wife and I have been using Around The Town for years now. Ed has always been fair honest and extremely prompt when we have needed his service. It's hard to trust people these days but Ed has always come through and has earned our utmost respect and trust. Fair pricing and professional service. Thanks Ed. You once again saved us from a cold night! read more

I've been working with Ed for years, on multiple properties with no problems at all. Ed is on time, knowledgable, reasonably priced and most of all very trustworthy. I won't use anyone else for my HVAC needs! read more

Thank you Ed and crew for taking great care of my daughter and son in law by updating their old heating/cooling system. Ed's company has been the go to company for us for many years. They are reliable, polite, fair and trustworthy. When my daughter tells me they are calling Ed for help, I know the problem will get solved the right way asap. When your grown kids are learning the ins and outs of owning their first home, there couldn't be a better teacher/advisor than Ed and Around the Town Heating and Cooling. read more

So far not impressed at all. 4 weeks from the date we made a claim on our AC unit and they still haven't delivered. We keep being told some Dave guy will call us back with information - and he doesn't. We are told we will get a call within 24-48 hours with an updated on our AC install - and we don't. Dead middle of summer and they have left us hanging. With all the other companies out there, go else where. read more

If I could give this guy a 0 star I would! I called to get a quote for a furnace switch replaced ( 15 min job), he told me the switch was $6 dollars, yes SIX, but he charges $80 to replace. I only said to him, Oh, I didn't expect it to be soo much to replace such a small switch. This guy Ed immediately got angry and yelled, well go find yourself an Electrician and watch him charge you $200 bucks!!! then slammed the phone down on me. Wow! TOTALLY RUDE! The STUPID part about him is 1), I'm a previous customer! 2) I was still willing to pay since I have children in a cold house and 3) In 8 weeks I'm getting ready to replace the entire furnace and air conditioner. I don't know if Ed is PMSing or what, based off the previous reviews, all I know is he just lost a long term customer and about $5000. Hello 4 Seasons you just earned a valuable customer! I would rather pay the highest price to get GOOD, QUALITY, PROFESSIONAL AND COURTEOUS SERVICE! Sign Dr. Carol. ....... read more

We had are boiler go out and we called around the town. They had someone come out and inspect the unit. They repaired the boiler for a good price and it has been working great ever since. We would recommend Around the town to anyone in the chicago area who wants their furnaced fixed for a good price. read more

WHAT A JOKE....called this place on a tuesday to setup an appt for Saturday, Ed said no problem, said he could set me up for 1st appt of the day at 8:15 am. He NEVER showed up! Called him to ask where he was, and his response? "Oh, sorry I forgot, I'm currently on another service call on the northside, maybe I can fit you in later today?" My response: NO THANKS, I'll find someone else. read more

After coming to my house an hour later I had the fire department at my door because the carbon monoxide was over 300 level. Then i couldn't sleep in my house for 2 days. read more