I had such a great experience with this AC shop. The first shop I went to turned me away twice, so…read moreI was really grateful when I called here and was told I could come right over. Thankfully, they weren't too far away. When I arrived, the gentleman immediately welcomed me, pulled my van into the shop, and started diagnosing the issue. The customer service I received was exceptional, and I truly appreciate how helpful and accommodating they were. I'm looking forward to having them service my vehicle and would definitely recommend them to anyone looking for honest and great customer service. I also want to add that while my van was being diagnosed, the gentleman noticed my coolant was low and took the time to add more coolant for me. I truly appreciate that extra step. It showed me that they genuinely care about their customers and are willing to help beyond just the service they're providing. Small acts like that really stand out and mean a lot. Thank you for your kindness and for going above and beyond.

I called in advance to make an appointment for an estimate and they said no need, just come and…read moreit'll be 10 mins. I did as they said and showed up. ALL 3 of the employees on the premises avoided me. No one even bothered to look at me. I tried to approach nicely saying excuse me, and all of them don't talk back. They just gesture their hands at me to go away. Like I am seriously shocked... Horrible service. To note, I did go to the office first because I read the sign. But no one was there and I waited with no one coming in to help me. So that is when I tried to ask the employees. I've never been here before so I wasn't sure if someone knew I was waiting since I had no appointment, per the phone call. Well, now I know to never come here.

I never write reviews as I really would like to understand people's perspective before writing…read morereviews but me and my ohana are sadly disappointed with our recent services here in Kaneohe Auto Care. We have gotten our cars changed here back then and they used to be good. But now they're rude and have no aloha, only looking for profit and overpricing things. I am not sure if they all just had a bad day, but I tried my best to be really understanding at first. Our earlier experiences over the years were good and we decided that we will stick with Kaneohe Auto Care as they seemed like good ohana and we would like to support them. But our recent 2 experiences changed our view of them. Our recent first experience here was good besides overpriced tires, they promised to give us Falken tires but after the tires and repairs have been done, they told us they weren't able to and changed our tires to MIDAX instead, lying that they were a far more superior brand instead while overcharging us on the tires by $200. After a week, the car had problems again and Kaneohe Auto Care failed to identify an oil leak and oil filter problem which we had gotten checked at another place. When I told them the girl in the front said, "Well what do you want us to do about it?" in a rude tone. On our recent second experience to get our car diagnosed they gave us a set price of $1600 for some car repairs. I also noticed when I first came in, when one of the mechanic was on the phone he was pretty rude to the person in the phone. After confirming again, they were very rude on the phone complaining about the repairs on the car, telling us that we're asking for a lot of repairs after we had already discussed what the diagnostics and the repairs of the car would be, giving us a set price of $1600. After a couple of hours, I decided to call them again thinking maybe they just had a bad day which is why they were rude on the phone and in person, not even making eye contact and ignoring questions I asked multiple times. After thinking about trying to understand them, I called them again to confirm the services and the price -- but to my surprise the person I was talking to wasn't the same girl I talked to in the first place -- it was a man with the same voice that was rude earlier to another customer on the phone. Right from the start of the call, I said Aloha, confirming the repairs and costs, but he was rude right off the bat. He increased the price, overpricing it $1000+ higher than even the Honda dealership here in Windward, and it did not even cover all the car's problems. After discussing with ohana and experiencing that, we decided not to go and just decided on the safety check and oil change after KAC switched our price from $1600 (we had discussed all repairs already and which repairs would be done) but then they changed their mind, doubling the price to over $3000 after giving us a set price of $1600 while Honda ngave us a price of $1900. I tried to be very understanding and polite but the man I talked to was very rude as I kept thinking to myself to try and understand he may have had a bad day and that we're all ohana on the island. We decided not to get the car fixed by them. I came in and while talking and they did not even look at me in the eyes while talking and were ignoring my questions, telling me to sign on the paper instead for the oil change and safety check which costed $140 ($70 was labor). We were looking to have a great service, especially after our cars broke down and the hurricanes on the island have led to many problems only to be met with this kind of service. Where is the aloha? Now they're only looking for profit even higher than the honda dealerships which we originally switched from as honda has usually high prices. I always support local businesses here in Hawaii as I grew up here. But after the service here in KAC me and my ohana will sadly never be going here again. They will find different ways to overcharge you in other ways to make a profit and my first experiences from back then may have been good but multiple recent experiences proved they changed.

Auto repair in Kaneohe, Oahu, Hawaii…read more.. My coworker would rave about Lloyd at Kaneohe Auto Care. I should have taken her advice earlier. After dealing with mediocre service at another Auto repair center, I'm switching to Kaneohe Auto Care because of the friendly, honest, efficient service! I brought my car to be repaired without an appointment (because it was an emergency) and got a call in the afternoon - saying that my car was done! Thank you so much, Ricky (new owner), for being prompt and dependable! Thanks for squeezing me in!

I called Top Level Cars to get my brake pads and rotors replaced as well as checking my check…read moreengine light (I thought it was the O2 sensors). I called them up and they were able to take me the same day, got it done in a few hours and were able to use my own provided parts. The shop is extremely clean and the bay looks organized, seems they work on many different makes and models. After picking up my car they didn't install the O2 sensors because I didn't need it. The guy at the front went through what the cause was and gave me some tips on preventing it and they didn't even charge me! Car is running great so far. Great service and they earned a new customer, I will be back to service my other cars here soon, highly recommend this shop.

I found this place using yelp for recommendations. Top Level Cars responded with a reasonable…read moreprice, so I made my appointment. This place is one of a few places that opens on the weekend making it more convenient for me. During my car service, they found additional repairs needed that I kinda suspected but was unsure about. They gave me another quote, and I agreed to it . Got my car the next day, and was pleasantly surprise that the car

Lex Brodie in Kaneohe is great (no wonder they are always so busy)! They diagnosed the electrical…read moreproblem with our Subaru and did a quality job. Re-checked everything after the repair and reset all warning lights. Thanks so much.

Excellent service, courteous staff, will recommend to all my friends/family…read moreSame day service for emergencies with vehicle

This place is awesome! I own a food truck and on my way to a wedding rehearsal dinner in Hau'ula I…read moregot a flat. The owner was so friendly and accommodating. I felt like I had my own personal "Pit Crew" the way his staff took care of me! I was back on the road so quickly I even beat the wedding party to the location! Thank you for everything !

Super friendly people and really fast services. Lei was quick to set up a safety check appointment…read moreand helpful with finding times that I could come in. The mechanics here are honest and fair with their prices. They even replaced a license plate bulb for me essentially at only the cost of a bulb (which was likely cheaper than buying it from Napa or Oreillys)

We've been visiting this shop for years and have always had great experiences. Whenever someone…read moreasks for a recommendation, I confidently recommend Pearl City Auto Works. The staff genuinely treats customers like family, they are honest, and never try to sell us unnecessary services. Since my spouse travels frequently for work, this is the only shop they trust to handle our car while they're away. Recently, I had an issue and was concerned about some noises coming from our vehicle. I left a voicemail, got a callback within an hour, and given our situation, they worked with us to come in to ensure everything was okay. But, just like a sickly child walking into the doctor's office looking perfectly healthy, our car didn't make the noise when it was checked, haha. The staff suggested recording the sound and bringing it back if it worsened over the weekend, as they are closed then. Also, when they don't have loaners available, they have a very reasonably priced partnership with Enterprise if a rental is needed. I'm truly grateful to everyone there for their caring and professional service. Before finding this gem, we had horror story after horror story trying to find a good shop for our vehicle. Highly recommend them here for any service!

I brought my Ford truck in with electronic power steering failure and a bunch of sensor/module…read morecodes. Pep Boys was unable to fix it and told me I'd need to go to the dealership. Pearl City Auto Works not only had the advanced diagnostic technology and tools to handle the complex Ford-specific issues, but they got it done quickly and correctly without the long dealer wait times or sky-high prices. Keoki was excellent; great communication throughout, very honest, and fair with the estimate and repairs. They expertly found and fixed the problem and had my truck back on the road without any issues. I was really impressed with their capabilities and professionalism. If you need honest, skilled work on a vehicle, go here. Saved me time and money. Highly recommended!

I came here for an oil change and to diagnose some issues with my car, and I had a really great…read moreexperience. They did a very thorough inspection and took the time to explain what they found. Although the main issue ultimately needed to be handled by the dealer, they went above and beyond by researching exactly what I should ask for and pointing me in the right direction. I also ended up getting a few additional services done, but I never felt pressured at any point--they were honest and transparent throughout the process. I really appreciated their professionalism and helpfulness. Would definitely come back!

A place to go if you have problems with your car! Customer service was impeccable and also have a…read morepersonable

I brought my 2006 Toyota RAV4 to Steve after another shop quoted me far too much to replace the…read morealternator. Steve looked up my vehicle and clearly explained what needed to be done. He also gave me a reasonable rough estimate. I had my car towed later that week, and Steve had it fixed the same day. He is honest, efficient, and affordable. I'll be bringing all of our vehicles to him from now on.

Owner is great, he was able to figure out what was wrong with our car that other mechanics gave up…read moreand made me feel I was losing my mind. He listened to my our situation and fixed it. Very informative and knowledgeable. He was very fair with pricing. Our 20 year old car runs great again. Thanks Steve

God honest work done here. But diff to get an appointment though. Good place to get repairs done.read more

Small but reasonable business. Just moved back to the islands and think I've found my go- to guy…read morefor my car.

I always take my truck F250 to Rocky's for repairs, I trust their work. I had my breaks repaired,…read moreignition issues and electrical problems fixed by them.

I had work (brakes) done on my Jeep Wrangler approximately 1.5 weeks ago. Rocky's team did a…read morefantastic job! I highly recommend that use them because Rocky explained to me the work they were going to do, and did it in an impressive manner. If you are looking for an outstanding auto repair shop in Hawaii, especially in the Kailua/Kaneohe area, I more than highly recommend their outstanding skilled laborers, and great customer service provided by Rocky. Fred B.