Absolutely Disrespectful Customer Service
Our group of 16 people walked into this restaurant and simply asked if they had two tables available for 8 people each.
The answer was YES.
We were told to wait while they arranged the tables. This was at 7:35 PM.
After making 16 people stand around for 15 minutes, an employee finally came over at 7:50 PM and said, "The restaurant closes at 9:00 PM, and the kitchen closes at 8:30 PM."
Seriously... what was the point of making us wait?
At that moment, there were still 40 minutes before the kitchen closed, and to make things even worse, there were plenty of empty tables throughout the restaurant. It wasn't busy, and there was absolutely no sign that they couldn't accommodate us.
I asked her what she meant because there was clearly enough time to seat us and take our order. Instead of giving a simple explanation, she just kept repeating, "The kitchen closes at 8:30."
I asked again, "So what's your point?"
No answer.
She just stood there silently, turned around, and walked away.
I've honestly never experienced customer service this disrespectful. If your restaurant doesn't want to serve a large group, that's completely fine--but have the honesty and professionalism to say so from the beginning. Don't tell customers to wait, waste 16 people's time, and then refuse to explain yourselves.
What disappointed us wasn't the fact that you might not have wanted to seat a large party. It was the complete lack of communication, professionalism, and basic respect. The employee's attitude made it clear that our time meant nothing.
There are plenty of restaurants that know how to treat customers with courtesy. Unfortunately, this isn't one of them.
We will never be back, and I would strongly recommend others spend their money somewhere that actually values its customers.
Updated:
Hey, listen.
We arrived at 7:35 PM, not 8:00 PM. Your staff told us tables were available and asked us to wait. Fifteen minutes later, you suddenly claimed the kitchen was closing at 8:30 PM--even though it was only 7:50 PM.
Stop making excuses. You disrespected your customers, wasted our time, and there's no justification for it.
Final update for crazy owner . Haha
Your response says everything.
Instead of taking responsibility, you chose to deny, deflect, and rewrite what happened. That's far more disappointing than the original experience itself.
A business owner who can't admit mistakes and instead argues with customers in public isn't building trust--it's destroying it.
I'm clearly not the only person who left feeling this way. Other reviews describe similar experiences, so perhaps the issue isn't your customers.
At some point, making excuses stops working. Self-reflection would serve your business far better than trying to change the story.
Thank you for turning our group away--it gave us the chance to discover a much better restaurant.
If anyone is looking for great Thai food, skip this place and walk just 4 minutes to Weera Thai. It's clean, the food is delicious, and the staff are genuinely friendly and welcoming.
Thanks, and goodbye. read more