I called for a service appointment. I asked what the charge would be for them to come out .I was…read morequoted 159.00 I said OK. when the technician came out he said the problem wasn't the Machine but the drain and I should call a plumber which was fine. Time to paid the bill and he quoted me over 200.00. I told the technician that I was quoted 159.00. He said because it was a front loader it was 189.00 plus tax. I feel that I was taken advantage of because I am a women and a senior citizen. I will never call or do business with Marc's appliances again. I don't like being cheated.

My experience was classic bait and switch. Ordered a 48" range online at an excellent (but not…read moreunique) price, website claimed it was in stock and that I would need to pick it up at their West Hartford warehouse. Got a confirmation E-mail stating order would be "processed once payment was confirmed" (odd, since CC payments are generally automated these days). Next day, I got what appeared to be an automated E-mail (no name or phone number, DoNotReply sender) stating that their "policy" was that I would need to come to their store in person to confirm identity & credit card, and that the item was a special order (not in stock after all, I guess!). Since it's a 4-hour drive each way, going there twice defeats the purpose of an online order... When I called to try to clear things up, "Jack" told me the item was not in stock and that there appeared to be a pricing error (more alarm bells start up in my head). After consulting with his manager, he did call me back, to tell me that the part number is not on the Kitchenaid site, so they can't even order it, and they don't have it in stock. I just went back on their site, and they still list that exact part number listed (KFID948SJP), but at a much, much higher price, of course. When I expressed my displeasure and asked to speak to a manger, it went to voice mail. The only excuse offered was "the website is pretty automated". I get that mistakes happen, but reputable stores make some effort to make it right with the customer. A retail store is responsible for their advertised pricing.

These guys can get out there the same day, very knowledgable and helped with a couple other small…read morethings with my fridge that I never would pay someone to come out for. Also did some routine cleaning without even bringing it up. Pricey but every repair company is and they're not nearly as bad as the other guys out there. Felt fair and not like I was getting taken advantage of. Definitely recommend. Quick response, friendly, and fair price. What more are you really looking for from an appliance repair company?

We have used AAA Appliance for over 30 years and I've always been very happy with their service…read more When we call Patty, she always makes sure to send someone same day or next day. They are there on time and great about giving you a quote before doing any repairs. Jamie has done multiple repairs for us and we've always been happy with his service. Jim is very professional as well. I would highly recommend AAA appliance.

This is my go-to appliance service. Personable, professional, prompt, and never gouges on the…read moreprice. You just can't beat the service.

Great service, service tech was able to fix problem same visit and price for service was reasonable.read more

So this review is unique. I contacted JPM after reading their profile…read more Let me tell you what great advice I received. I thought my appliance was two years old it was actually 5. On his advice I reached out to the manufacturer and the parts were covered. Although we are using their tech it was his advice that we are grateful for. Others wanted a minimum $130 just to do a diagnostic which I get time is money. His honest advice is why I recommend JPM.

Extremely efficient, great pricing and extremely kind and honest! I reached out to several…read moreprofessionals when looking to help my aunt fix her oven, and this was by far the best price and you will not regret going through JPM!

Doug fixed my refrigerator. Doug is a professional on time and very knowledgeable in appliances…read more Doug is very responsible in price. I had another company charge me 400.00 to steam my freezer and they said they guaranteed their work, they did not. I'm very pleased with Doug and will use him again for all my appliance work. Thank you Doug! Christine Misseri

He's great responds quickly. Will tell you if not worth repairing. I TRUST HIM TOTALLY. RECOMMEND…read moreHIGHLY.

What a find! We were desperate for a dryer fix. Paul's schedule allowed him to get a look…read morequickly... In minutes he had the thing disassembled enough to diagnose. Turned out to be a routine thing which he fix in no time. Price was super reasonable. Within a week, we thought of him for "dead" freezer... which wasn't dead to Paul! He ended up fixing that *and* another minor issue with our oven. Again, fixed in no time and soooo reasonable! This man is a wizard! And a very kind one at that! Do not hesitate to call!

Paul came through in a pinch and had the refrigerator back up and running in no time at all! Quick…read moreresponse, knowledgeable, efficient work, friendly. Life saver!

UPDATE TO UPDATED REVIEW. although I still believe this place is just a call center of sorts and…read morethey lack communication skills, I'm not sure they were entirely to blame since PC Richards indicated a "glitch" in there system. I am not happy with their inability to accommodate my appointment twice with no true explanation. So moved to 3 stars. UPDATE TO MY 5 STAR REVIEW FROM LAST YEAR. Currently have no refrigerator beginning this past Saturday (today is Monday). Although PC Richards reached out to this place on Saturday, I heard nothing from them regarding my supposed appointment today 5/18/26. I only finally got them to respond after I texted them this morning. Then they claimed they could not find the order from PC Richards, then said oh we received it yesterday (Sunday). OK, but then why did I not hear from you this morning (Monday) and why did you say you couldn't find the order from PC Richards. I only knew to contact them because they were the ones who came last September (also on a Monday). Not sure why this place is being used when they lie and it appears they are not a "local" brick and mortar at all. Call center outsourced I believe (I spoke to MJ), and they appear to be just pushing out calls to ONE tech in this area!!!! and ONE in Massachusetts. Not happy. Now, because of an unfortunate set of circumstances (health, etc.), lost all contents of fridge, we are seniors etc., this is really horrible. Appointment now is for tomorrow. Since I work part time, I had to go into office today (my usual day off) to make up for whatever is going to happen tomorrow. I may need a new fridge and that would have been better to know today. BTW, the sales person at the actual PC Richards store in Newington was extremely helpful and seemed to care, also Mark at the customer service dept at PC Richards was helpful. RANT over. DO BETTER EVERYONE.

This was the appliance repair linked to Maytag for a top-loaded washer repair while under limited…read morewarranty. The first time they came out the panel was malfunctioning so they reset it. The second time they came out the panel was malfunctioning so they replaced it. The fourth time they came out the unit was just leaking water while not powered on or running, and this only occurred after they replaced the control panel. The technician spent 10 minutes at my house before concluding it was "the sink overflowing" despite all of the evidence I provided indicating it very much was not the sink. They charged me a service fee of $137 and left. Now I am left with water continuously pooling in my basement from a washer that didn't do this until Advantage Appliance Repair touched the unit. They did more harm than good. Stay far away from this business.

Our Samsung oven needed a new motherboard. They showed up on time and were very pleasant. Thank you…read morefor your help

My Speed Queen washer was malfunctioning and the website indicated Mr. Appliance as a certified…read morerepair service. I had a very positive experience although disappointed that my Speed Queen washer even needed repair right after the 5 year warranty was up. Shout out to Dmytro and Marni. Both instrumental in my satisfaction for a job well done.

We had a lightning strike that disabled our central vacuum. The company that originally installed…read morethe vacuum was no longer in business. We saw the good reviews on google and decided to give them a try. We were met in the Glastonbury store by Anthony. He was very helpful and we opted to have Joshua (owner) come to our house for an evaluation. Joshua arrived on time and provided great customer service. He explained our options in a way that we understood. We selected the replacement option. Joshua brought the unit same day and installed it, since had it in his inventory. Our old unit had been discontinued. He provided Cental Vac training 101 to us, so we knew how to change filters and attach the hoses. He was very patient and friendly. Excellent customer service. He will be our go to if needed in the future and recommend him.

From the owner: Glastonbury Vacuums and More: Your One-Stop Shop for Quality and Service…read more At Glastonbury Vacuums and More, we’re dedicated to providing our customers with top-notch vacuum solutions and exceptional service. Our extensive selection includes a wide range of vacuums to fit every need, from powerful industrial models to compact home options. Why Shop With Us? Professional In-House Service Department: Our experienced technicians are here to ensure your vacuum runs at its best. We offer comprehensive repairs and maintenance, so you can shop with confidence knowing we’ll support you long after your purchase. Guaranteed Best Price Commitment: We believe everyone deserves the best value. That’s why we promise to match or beat any competitor’s price, ensuring you get the best deal without compromising on quality. When you choose Glastonbury Vacuums and More, you’re choosing reliability, expertise, and unbeatable prices. Visit us today and experience the difference!