We have been loyal and satisfied customers for decades. Although it is not an unusual experience,…read moreMr Todd Hayes went above and beyond yesterday. My car tire had a slow leak so we were an unexpected but necessary work in. It was seamless. He solved the problem with efficiency and professionalism. Even had our car cleaned! Harper Audi has our loyalty forever - but thanks to them that is an easy pledge to make.

Dear Management, I…read moream writing to formally express my extreme disappointment with the experience I recently had at Harper Audi Knoxville while attempting to purchase a used 2025 Tesla Model 3 Performance and trade in my 2023 Lexus IS500. As a former two-time Audi A7 owner, I expected a high standard of customer service, transparency, and professional communication. Instead, my experience was characterized by lowball offers, unsolicited add-ons, poor communication, and ultimately a complete lack of faith in your sales process. Below is a brief outline of the events: Initial Lowball Trade-In Offer: August 17th, I was initially offered a trade-in value for my Lexus that was $7,000 below Lexus of Knoxville's valuation and $6,000 below Tesla's. It was only after I left the dealership that sales representative Kay called to match the fair trade-in value of $58,000. Unwanted Add-ons: Later that day, a deal sheet was provided, an unrequested $1,499 charge for "ECP Plus" (paint and interior protection) had been tacked on. I requested its removal before moving forward. Supercharging Issue & Contradictory Claims: The Tesla displayed a "Paid charging unavailable" error. I informed Kay I would proceed with the purchase provided this issue was resolved, as restricted Supercharging severely limits the vehicle's utility. On August 18th via text, Kay claimed the vehicle was taken to Tesla, but that neither your dealership nor Tesla could find a solution. Lack of Follow-Up: Knowing this error often occurs simply because the previous owner hasn't removed the vehicle from their Tesla account, on the 19th, I emailed Kay instructions detailing how to resolve it. At 1:05pm that same day, I texted her asking if she saw my email stating, "Hoping to close this deal soon." I followed up via text and she told me, "her manager and co-worker are looking to see if we're able to resolve it. I will let you know ASAP when I do" Later that night I got an email from the sales manager, Tyler, asking why I didn't buy a car from them. I replied immediately that I was still interested and wanted to know what we "needed to do to close the deal," expressing my clear intent to buy the vehicle once addressed. I received no response. I called the dealership on August 20th and was Kay was off, I left a message with Tyler to call me. He never did. Now I know it's because they already sold the car to someone else. Abrupt Notification of Sale: After ignoring my outreach, Kay texted me days later stating the vehicle had been sold "as-is" late Wednesday evening--the exact day she had claimed the dealership was actively working with Tesla on a fix for me. To feel as though I had to "chase" a sales team to purchase a vehicle, only to be fed contradictory information and ultimately brushed off, is completely unacceptable. Attempting to slip in forced add-ons and mishandling basic customer communication does a disservice to the Audi brand. Because of this experience, I will never consider purchasing a vehicle from Harper Audi Knoxville again, nor will I recommend your dealership to others. I am sharing this feedback so upper management is aware of how prospective buyers--and loyal Audi customers--are being treated by your team.

I get that dealerships want people to finance with them instead of the bank so that they can make…read moremore money off of you, but this dealership ESPECIALLY doesn't like it. After waiting 2 hours for them to send me a deal sheet for me to take to the bank, they added their OPTIONAL $1,397 "Warranty" to the deal sheet (without me asking or telling me that they had done so) and after I asked to opt out they told me they couldn't sell me the car or they'd "take a loss" on it. MIND you, between my first contact with the dealership, and them telling they would not sell me the vehicle for what they had it listed as, 3 days had gone by. They had 3 days to figure something like this out. So either they know this and try to take advantage of people or they don't care enough to provide decent service. Shop elsewhere if possible.

Asked a salesman about a 2018 f150 platinum priced at $32,000. He stated truck has had no issues…read moreand had a clean carfax. I reviewed the carfax myself and discovered the truck had the transmission rebuilt only a couple of weeks ago. I called them out on it and he said he didn't notice because the font on his phone is small. Avoid them like the plague!!!

I have purchased 3 vehicles from Thorpe Automotive and from the 1st Time I went there their staff…read morewelcomed my wife and I with honest care listening to what our wants and needs were and finding a vehicle that fit our budget ( We didn't have perfect credit ) They said no problem and made it work The second time because our payments were made on time the got me a better interest rate and a nicer care and my payment didn't go up but very little by the 3rd vehicle this one for our daughter our credit was good at I was able to go to the credit union Not only did they help me get cars the built my credit in the process Thanks Frank Radics and Thorpe Automotive for all you have done for my family. ( Five star dealership )

I purchased my new used vehicle from Thorpe Automotive last month. I was greeted immediately by…read moreFrank, my Salesman, when I arrived. Frank listened to what my needs were and showed me several choices that would work. I settled on the perfect car and financing was simple. If you want to have a great buying experience, check them out! Super friendly and great customer service.

I had a great experience buying a vehicle from Fox Toyota. My salesman, Bryson was knowledgeable…read moreand personable and explained everything throughout the process, down to every number, which was a big help considering I'd never purchased a vehicle on my own. I didn't feel pressured making any decisions. All the employees I spoke with were friendly and helpful. The engine light came on in my car 3 days after leaving the lot and when I called, they took it in same day free of charge and provided me with a loaner car until they can solve the issue.

I bought my first Toyota today at Fox and it was a fantastic experience!!! No pressure, transparent…read morepricing, and treated like a friend and not just a number. We loved the fact that they had KLOVE (type music) playing in the background and that it was apparent that the owners had an appreciation for/were Christians! It made me feel even more secure in our purchase that we were buying from like-minded people. Easiest and smoothest car buying experience ever. Great job to Karl and team!

Meagan is always helpful and friendly . She got me in and out as quick as possible . I have all my…read moreservice done at Airport Honda.

Extremely Disappointing Experience - Rude Sales Management and No Follow-Up…read more We visited this Honda dealership as we begin shopping for a new Honda Pilot. Our goal was simple -- to understand current pricing and trade-in value so we could compare across multiple dealerships before purchasing by the end of the year. Our salesperson was polite, but the sales manager, Joe Jemley, was shockingly rude and dismissive simply because we mentioned that we planned to compare pricing from multiple dealerships. He actually questioned whether they "wanted to give us pricing" on a car and refused to provide a trade-in value for our vehicle. His attitude throughout the interaction was abrupt, condescending, and completely unprofessional. After the visit, I reached out to our sales rep and asked for someone above Joe to contact me to discuss the situation. I was told the GSM, Trustin Hampton, would call me the next business day -- that call never happened. I then called the dealership myself and asked to speak with Joe Jemley's manager, Chris Denny, and was transferred to his voicemail. That call was never returned either. This experience reflects a complete failure of leadership at multiple levels. Joe Jemley's conduct showed a total lack of professionalism, and the fact that no one from senior leadership followed up only reinforces the poor culture and accountability at this dealership. We will not be returning, and we strongly recommend visiting AutoNation Honda or Rusty Wallace Honda instead -- their professionalism and customer service were exceptional and a night-and-day difference from what we experienced at Airport Honda.

I found exactly what I was looking for at Carnation without any sales pressure. I was able to test…read moredrive the car to my local mechanic who gave me the thumbs up, making it easy to decide on buying it! I highly recommend their salesperson Alex who was very helpful both before and after the sale!!

Alex was and still is extremely helpful from the point of purchasing my Volvo to now servicing it…read moreas needed. Andre is extremely knowledgeable and respectful of customers on the service department as well. These guys take care of you like family. Would definitely see them if I need to purchase another vehicle.

I purchased a Toyota Sequoia from S&S Auto Solutions as an out-of-state buyer. Before agreeing to…read moreanything, I provided my full Georgia address, ZIP code, and county, and specifically asked for the out-the-door price. All negotiations were conducted by text message and are documented in writing. I was clearly told that sales tax was included in the out-the-door price. I even have a photo of their computer screen showing the calculated Georgia sales tax (within about $100 of the correct amount), along with screenshots of all our price negotiations. We agreed on a price pending an independent inspection from a local shop -- an inspection they initially told me was unnecessary because they had already completed a "127-point inspection" themselves and through the auction. The independent inspection revealed several costly issues, including ball joints with an estimated repair cost of approximately $2,500. Based on those findings, we renegotiated and agreed on a revised out-the-door price. I informed them I would be paying cash via cashier's check and driving four hours each way to complete the purchase. They assured me the paperwork would be ready when I arrived. Unfortunately, I made the mistake of trusting that everything matched our written agreement and did not re-review the paperwork carefully before signing. Later, I discovered that the Georgia sales tax had been removed from the deal, effectively increasing my cost by over $1,100 when I went to register the vehicle at the tag office. An "out-the-door" price has a clear meaning, especially when sales tax is explicitly discussed and documented. I have written proof of the agreement and will be submitting all documentation to the Tennessee Division of Consumer Affairs regarding deceptive practices and bait-and-switch conduct. I strongly encourage anyone considering doing business here to proceed with extreme caution and thoroughly review every document before signing

Purchased a vehicle last week from them, the paint chipped off the hood yesterday and it needs a…read morenew water pump. Very disappointed as I was told they mechanically go through each car which obviously was not the case with this car.

Went to Southerlin Subaru to look at a used Outback spoke with Sales Manager Brandon prior to…read morecoming and he had the vehicle all ready. Was met by Kevon (salesman) who was very personable and not pushy at all. Kevon was very knowledgeable about the vehicle and then we started the process to that everyone hates.....the deal. It was actually very painless and we were able to easily agree without the normal "let me talk to the manager". We upgraded to the leather seats which were also great. So if you're in the market for a Subaru go see Kevon he will take care of you. Also a shout out to both other mangers named Chris who were helpful and friendly as well.

My husband and I had such a fantastic experience dealing with Sutherlin Subaru, that I wanted to…read moreshare our review. It was finally time to replace our 2011 Subaru Sport Impreza. After looking around, we saw a few models at Sutherlin that we wanted to test drive and called to make an appointment. We both absolutely hate car shopping and put it off for as long as possible. The day finally came, and we made it to Sutherlin and were greeted at the door by Rob Huppman. He asked all the important questions and took us around to the models we wanted to see. He gave us all the great information and details about each model. We test drove two different models and decided that we liked the Impreza Sport over the Crosstrek. What I loved about Rob is that there was almost zero pressure, even after we all came back inside and started "negotiating." We were able to get the price we wanted for the car and for our trade-in. We dealt with Andy to finalize all the paperwork and finances. All in all, it took around 3 hours from start to finish. We came back the next day with our payment and to pick up our new Subie. We were in and out under 30 minutes. We cannot recommend Sutherlin enough. Everyone we dealt with here was awesome and most importantly, they were 100 percent transparent with us, which is rare these days in the car industry.