EDIT: I removed names from this review, as I discovered we were given the wrong names by another…read moreemployee. The gentleman had on a newsboy cap and the woman had reddish hair (forgive me for not having better details, I was so sad. But the sentiment remains the same.) There are businesses you visit, and then there are places that become part of your family's story. All The Best falls firmly into the latter category. Since moving to Ballard, our dog was a regular visitor. He'd shamelessly help himself to treats from the bins, tail wagging with pure delight at his "successful" heist-- the cashiers were always so gracious. And on top of that, the store regularly hosts wonderful community events (like the wading pool they set up during farmers market days.) But it was on our dog's final day that the staff last Wednesday morning truly showed us the greatest kindness. We brought him in one last time, and they let him steal treats to his heart's content. Without being asked, they prepared a goodie bag filled with food and treats he might enjoy, and they gave me forget-me-not seeds. In a moment when I was completely broken, they showed such genuine compassion and understanding. Those treats kept Teddy calm and happy in his last moments, and I will never forget the incredible kindness of their gesture. If you're looking for a pet store where your furry family members will be truly welcomed and cherished, where the staff genuinely cares about your pet's happiness, and where you'll be treated like family, this is your place. Thank you to the team for being such beautiful souls. You've made me a customer for life.

My dog ate a pig ear from here... this is one of many that she has had in the past but my first one…read morefrom this particular shop. My dog has been dealing with constipation and yellow liquid poop for 4 days for what can pass through. I am considering taking her to the vet today. They really should talk to the vendor they are receiving these from as they are obviously selling pig ears with a lot of fat or grease that is causing constipation.

We love shopping at Mud Bay! Having two big Labradors, lugging their food to our condo wasn't easy…read morebut they offer free home delivery!! Fantastic service and natural dog food and treats. The delivery folks always leave extra treats for the pups, which is so nice. So happy shopping local at Mud Bay Ballard!

The team at Mud Bay are rock stars! Things are stressful with the pandemic but they always are…read morefriendly and real. The protocol of coming into the store is easy to follow (although some people are oblivious ) but the employees are on it with gentle reminders. Thank you for being here to help keep our pets happy!

Best pet store in town in my opinion. Been a longtime customer here. Bring my pets here every…read moreChristmas for photos with Santa too. Friendly informative staff. Can't recommend Wally Pets enough for any animal lover, pet owner, etc. They have a little bit of everything, and if they don't have it, they will order it for you.

My dog Lulu loves their lamb lungs (by pound). The price is very resonable. It is important to…read moresupport local business. We will go back soon.

We've been coming here for grooming for years and really have to give a shout out to Mahi, who…read moregrooms our dog Lani. Lani is a very anxious, easily scared pup and in the past has needed trazodone for grooming or vet visits, but with Mahi we've been able to bring her in without any issues. Nail trims with other groomers have always been a struggle, but Mahi somehow manages to get them done. We can usually get appointment times that work for us, and our dogs always come back smelling great and feeling super clean. Parking is easy right out front. Even though this location stays busy, they move people through pretty efficiently and seem well organized with their appointments. The grooming prices are reasonable and the fact that it's close to our house is a big win. Our other dog Bradi is much more social and absolutely loves coming here. She thinks it's playtime every time. We also like that they offer teeth brushing as an option. Overall a solid grooming spot if you live in the Queen Anne or Interbay area.

Employees are rude and they didn't ask for consent before giving my cat rabies vaccine. Also I came…read morebecause we saw the promotion of their first visit to be free. Absolute bullshit. Kept asking for a code which I never received . Called their customer service about it only to hear "we cannot help you with this". Honestly don't bring your pets here.

Great locally-owned pet store. Went in for the 1st time. The staff is really friendly,…read moreknowledgeable and helpful. We had a few questions and Milo was there to answer them all. We left happy customers and will for sure be back to the QA store at the very least! Thanks guys!

Visiting Seattle with our dog, my eight-year-old daughter insisted that we pop into this pet store…read morein Queen Anne before we visited the Thursday Queen Anne Farmers Market. For $12, we filled a bag of dog treats from a shelf filled with all kinds of goodies for dogs. Our yorkie poo loved the chicken treats, but not the cranberry ones.

I would strongly advise against taking your pet to this place. They completely mishandled my dog's…read moregrooming and showed a shocking lack of care and professionalism. I paid $160, and all they did was shave her entire body, completely ignoring the specific instructions I gave them -- including showing them a reference photo of the haircut I wanted (added all references below) They called me during the appointment to say her hair was matted in some areas and they'd need to shave those parts. But instead, they shaved everything, leaving only parts of her tail untouched, which now looks completely uneven and unfinished. She looks so bad. I brought them a Shih Tzu and they returned her looking like a poodle. It's honestly heartbreaking and infuriating. For the price I paid, I expected professionalism, not a rushed and thoughtless buzz cut. Save yourself the disappointment (and your dog the trauma) -- find a groomer who actually listens and cares.

This is a great local pet store! We buy all of our cat's food, treats and toys from here. The staff…read moreis always so friendly and helpful.

I have taken my dog here twice for grooming (just scheduled a third visit). She has seemed to like…read moreeach person and does not react anxiously to walking in or seeing the groomer-always a comforting sign. I docked a star because I did book the holiday package last time which was supposed to include a themed spritz/spray smell and a bandana but she didn't have either when I picked her up. Otherwise a good experience and she is a large, fluffy dog.

I'm a somewhat regular at this particular Petco, primarily for taking my dog for grooming. I…read moreoccasionally will scope out some of the deals here which I recommend, but this will mostly be about the grooming services here. I come here because it's fairly reasonably priced for the service of cut, washing and nail clipping. I've used a couple different groomers here and it varies. What varies is the friendliness, but I feel like "how's your dog today? How's it going today?" is a good start. I haven't gotten that in my last couple visits. I get a groomer looking like they're coming off they're break and still looking exhausted and only somewhat interested in doing the job. That said I am generally satisfied with the actual grooming, but the little details I ask for are sometimes missed, and I've gotten that attention to them before. The staff are usually friendly, and the store is well stocked though it's not usually where I get my pet needs. The clearance rack is something I like about this Petco and have scored some nice deals browsing it each visit. So, while this Petco is ok, the services are a tad hit and miss.

Communication is so important with customers. It really sucks when you walk in the door of a shop…read moreor restaurant and the first thing that happens is someone yells at you not to do something. That's what happened to me today. I had to quickly pick up one item for my dog and, as is the case with most businesses I go to, I was hoping to pull in my bike for a quick second - It's not like this store doesn't have any room to allow a person to put a bike up for two or three minutes. However, Even before I was able to get the door open, some blond chick in the store screeched at me: "no bikes in the store!" Clearly that is store policy, but the way she did it made it so that I don't ever care to go to this place again. I don't have a car so it's hard for me to get around, but I guarantee that I will go out of my way to avoid this store again because of the negativity I received today. Sure, they don't allow bikes in the store, but she could've walked up to me and politely asked me if I would park the bike outside and the policy is to not allow bikes in the store. Instead, she screeched at me from her counter across the store. That is really embarrassing and shaming. Perhaps she's not being paid enough to try to be polite to customers, but you can guarantee that they will not see my face at that store again.

My go-to pet store in Seattle. The selection for cats is spot on! My kittens love natural pet…read morepantry for raw and ziwi for canned, both of which are hard to find. They give you sample treats with each purchase, which is always a plus. Staff are knowledgeable and friendly! Return policy is flexible. You don't need to bring a receipt as long as you have a number registered with them. Doesn't cost any money to register either. They have their own parking lot with lots of available space.

Excellente!! Always amazing service and friendly staff! The self wash is very convenient, and the…read morenail trimming is super fast! Hats off to Nick who always makes us feel like family whenever we go in!

Walked in and although I was the only person in the store, I was barely acknowledged. A guy mumbled…read more"let me know if you need any help." My dog and I walked around for a bit. The employees laughed and visited with each other and the UPS guy. After about 10 minutes in the store, I walked past them and exited. Still nothing. No bye. Honestly, there are plenty of bougie pet stores around. I was in one yesterday-- they complimented my dog. They offered her a treat. I bought stuff. I felt welcome. I did not feel welcome here. Luckily there are plenty of options.

They always go above and beyond even offering to modify a leash to be metal free for me for flying…read morewith a service dog in training to make security easier. Every encounter has been positive over the many trips we've taken there and they have a great selection!

If my pups are taken care of, then I am taken care of!…read more I have been to a number of mud bays around the Seattle area, and while they are all awesome, I really like the Greenwood location for a number of different reasons. First off, I have never walked in the door without being greeted with a huge smile and hearty hello by one of the staff members. I always feel so welcome and when I have my dogs with me they are usually doted over and made to feel like the most special dog that walked into the store that day. Additionally, I have had multiple, LONG, conversations with many different staff members regarding a number of different, meaningful topics - food, behavior, toys, etc. The knowledge the staff have, and the fact that they go above and beyond just to help their customers out is a big testament to why I feel so committed to spending my doggie dollars at Mud Bay. They really know A LOT and really care A LOT about making sure you're making the best choice for your animals. They might be a little expensive, but I would much rather walk into a nicely lit, well decorated, invested-employee establishment and feel like my dogs are truly cared for than a large corporation that barely talk to you, and don't know nearly as much. I'll continue to shop at Mud Bay for all my pups needs.