I have been to this store two times and I well keep coming back. They always have what I need when…read moreI need it for my Cat. One of the other stores was out and I called this one and they had the cat litter i needed. So I asked if they could hold it up frount for me till i could get there they did. I was so happy they did. There store has always been clean and every one has always been friendly and helpful. I my go to store from now on for my cat's stuff.

This store is one of the most helpful places I've been to. Their clerks are overall very friendly…read more Rarely do you have a long wait in line. Plenty of help as a rule here. I also just tried local delivery for the first time as they had the huge 28lb bags of Worlds Best Cat litter on sale, and instead of trying to lug those home myself, I thought why not have them delivered? I ordered them at 319pm which is after the 1pm cutoff for same day delivery. I wasn't in a rush so next day totally fine. Bags were at my door 35 minutes later at 403pm. Wow!! Granted I live 1 mile from the store, but still! That's amazing service! I wouldn't expect that every time, could have had a lull in business or extra help then etc, so that shouldn't be what one would expect every time in the future, but this is the kind of service I'm referring to. Never had a problem with this store, been going for over 10 years and realized I have never written a review for them. Overdue! You can also do curb pick up or order ahead and pick up in the store, but most of the time I'm in the store shopping. Never overly crowded, and as I stated earlier usually always plenty of help. Even when backed up I don't think I've ever waited more than a minute or so. I prefer this smaller chain over the bigger box stores. Their rewards program just got easier last month and the discounts are legit. If you have a lot of pets especially, this is the place to go!

Staff very helpful and courteous. Store has most of requirements for pets reasonable priced.read more

I had someone from the store reach out to me on Google and talk about my experience and from the…read morephone conversation I feel disappointed. Doesn't seem like they genuinely cared at all. I won't ever go back to any of these stores!

Staff is great friendly and knowledgeable...Always have a variety of options for cats. The store is…read morekept stocked and clean.

Wonderful selection of unique food and treats, coupled with terrific customer service. I'll gladly…read moremake the long drive to patronize this store.

My Maltese, Ayla B, has been attending Pet training with Kayli at PetSmart and the results are…read moreamazing! She graduated from beginner and intermediate levels and now is able to sit, lay, stay, heal, switch, focus and come. I'm sure I left something out but bottom line. I'm so proud of her and it's all because of Kayli's training. We're excited about the starting the Advance class and then moving forward to Therapy Training...Thank you Kayli ... you're the best!

They are convenient , great selection , pet friendly & staff is helpful …read more I would definitely recommend

We recently purchased a baby bearded dragon at another pet store and within a few days he got sick…read more Luckily I was able to Google his symptoms and remedy his illness rather easily in just one night. In my googling I found the Serpentarium. We went the next day to ask for advice about care for our new guy. Austin was phenomenal! Not only did he happily answer our ten thousand questions but he also performed a free wellness exam! I highly recommend this place for any reptile parent! Especially new reptile parents like us!

I highly recommend The Serpentarium- Dallas Went to the…read morelone star reptile show and didn't find the monitors I was looking for. Someone on a reptile page mentioned them so we made the drive and they had the perfect Quince monitor for us! Kailey was super nice and helpful, happy to get a healthy animal and support a local pet store

Dog Grooming - Friendly staff, the app makes it very easy to book appointments, lots of…read moreavailability, and facilities seem well maintained. The grooming services were performed well (I'm not an expert but no noticeable problems). My one gripe with the service is the pricing. If you book a basic wash and cut, expect to add at least another $15 or more in various fees. This just seems deceptive and has caught me off guard. I go in expecting to pay $65 and I get a bill for $90. I know the fees can vary depending on breeds, hair length, etc but this can be communicated beforehand.

This Clinic is worse, they just want charge you mone money than you need services for your pet…read more I make appointment for my dog, reason visit rabies vaccine, i do with Petco before, they have all information and history my dog, Meet a staff, after all the questions im already fill all in the form online before you visit. I take care my dog very well, dental clean every year,supplies support, flea medicine. I only need rabies vaccine every year. They tell me a cost about 50$ for vaccine plus I need to pay 99$ for the exams. What I need the exam for??? They said kinda policy when visit this vet, I won't let this vet rip me off like this. Need find a place to trust more this place every one.

We went to Earthwise for years! Then service started to decline. I left and went to another…read moregroomer. They did all the same services, and the dogs look great!! my new grooming's invoice for both dogs was $120.00 cheaper than Earthwise. WOW!! Thanks for giving me an opportunity to find a new vendor!!

The owner was there and helped me with recommendations for my puppy along with the floor manager…read moreand I learned what foods, toys, and other things would be good for him. He loves his teething chicken stick with no hide.

Great place, the staff here are super passionate and knowledgeable and I always have a great time…read morebrowsing their wide selection of happy critters. This last time I visited, I overheard an employee teaching a customer and her grandchildren about the care instructions of the tortoises they were trying to purchase. This went on for quite some time and it goes to show how the employees care for these creatures and want to make sure they go to a good home.

The Reptarium is one of the best place here in Plano. Honestly, one of the coolest spot around and…read moreit's FREE to visit. Perfect going with kids or by yourself to just enjoy looking at animals. You'll see here how the staffs really take good care of this reptiles. I love coming here.

High-end hounds and pampered pooches get spoiled here! Now Im not one to go to the extremes when…read moreit comes to dressing my Border Collie, Lets get one thing straight. Her name is "Pearl Jam" Nuff said...... I am not saying she would look bad in a Sniffany & Co. tu tu dress, or a blinged out collar, or luxury bedding but she usually spends most of her day chasing squirrels, chewing on her backside, or bar hopping with me. Now that does not mean this furry rocker/grunge tail wagger will not be indulging in the treats via The Dog Company. I could not resist the doggy bakery nom nom nom......Pearl Jam is now a fancy food junkie. This is a great shopping destination for all those lil four legged Dallas Divas, don't worry stinky dirty Pearl Jam will not be in the store she does not fit in a designer accessory bag Them treats are pretty darn good, I took a bite too- Shhhhhh. Thank you Jake for all of your help and making our Shopping experience so much fun! Pearl Jam has been taken to a higher level in bow wow life!