Located in Dolphin Mall. If you're not purchasing anything this is not the store to browse in. I had never heard of this store so I decided to walk around and browse and I became offended VERY quickly. Staff was following me around and making me feel very uncomfortable. In my opinion if your merchandise is so expensive you can't even allow customers to look in peace you should turn this location into an appointment based store. read more

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Great experience today. I've bought reading glasses from them since 2012. My Cartier's needed a new prescription (I brought with me). The boss was in and remembered me (it had been a few years). They had identical replacement lenses for the Cartier frameless that I had purchased there in 2012. Installed in an hour and $150 well spent. While I was there, I decided to look for another pair of Cartier. I am not horrible, trying on endless pairs. I think I tried 6 or 7 pair and found the ideal one! Again, they fitted them with my prescription. When I returned to pick them up, they took their time with both pair and adjusted them for the perfect fit. Super happy with my visit! read more

Just One Look - Their selection of Cartier. - Eyewear & Opticians Near Me - Miami, Florida

I'm here on a business trip after spending 500$ with your company i don't have time to leave my glasses with you a month to figure what the problem is on some default glasses you and your employees sold me good customer service be exchanged my glasses not to leave my glasses with y'all no one offered to help me or to assist me with anything or troubleshooting my glasses. Your company is a rip off. read more

Do not buy from here. I purchased Cartier glasses for $1800 with a prescription, and they broke right at the center within just two days. When I went back to return them, they gave me a weak excuse, saying they needed the certificate and other documents just to start a claim. Terrible service and zero accountability. read more

Just One Look - Eyewear & Opticians Near Me - Miami, Florida

Great service and great prices!!! I have been coming here for years on the first of the year to get my glasses for the year. I read a few of the reviews that are negative and I swear I never experienced that. years later I will bring glasses to get adjusted with no questions asked and they also have all the latest eye wear you can think of. read more

Just One Look - Eyewear & Opticians Near Me - Miami, Florida

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The customer service was excellent - the stylists are welcoming, kind, and helpful. I tried on so many frames that I thought would look strange on me, but DANG did they look awesome. I was pleased to find newer styles from brands like Balmain here. Because the store is so bright and clean inside, I felt safe and comfortable shopping around their large selection. I think it's the largest eyewear store I've ever been in, but it didn't feel overwhelming. I would definitely shop here again. read more

After looking in different places for a frame to fit this pretty little face I had to look no more once I came to Dolphin's Just One Look. I came and got the help I needed from Diego, assistant manager of the store and responsible for cutting the glasses himself. He was very professional and knowledgeable. He wanted to make sure I walked out of there with something I was going to love. Usually you buy the frame and you have to wait up to fifteen days prior to receiving them. Diego had the prescription glass in store so I had my glasses just a few hours after placing my order. This was great news, I was ecstatic. My headaches will be gone and I will be able to see comfortably and without getting so tired after reading. Just in time for my five o'clock class. I am very pleased with this store. Diego helped me to select my carbon fiber Tag Huer glasses and he will have the Cartier special lens cut for me at a very good price. I really recommend that you come here and look for him. He is helpful, charismatic and great with people. Not to mention he has patience for picky costumers like me. read more

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I was there yesterday looking for a replacement for my oakleys, and a lady helped me out. She didn't seem to know much about oakleys and guessed most of the time. At least she was courteous. That being said, I chose a pair to buy, and upon checking out I paid for the glasses and then she left with the glasses for a while. She came back with a box and placed everything in it. Little did I know she gave me a different pair. Also, when I bought them I was not told about any warranty or protection plan (most stores and glasses do). The whole checkout time was silence. Customer service was not ideal, but not the worst either. I was pretty happy to have a new pair of oakleys again and when I put them on, they were not the same ones I tried on. Feeling super confused & upset, I looked at the frames and they were horribly uneven!! No wonder she went to the back. I feel so scammed! My husband went back today to ask for another pair and showed they girls working there the receipt and the glasses. None of them took responsibility (without letting my husband talk she already started spewing excuses) and said that the store had NO RETURN policy. I'm sorry, what? I've had oakleys and prada glasses all my life (and purchased one earlier this year in a different store at the same mall with a return policy, warranty, and protection plan from, you guessed it, OAKLEY!) and since when, does a glasses store not have a return policy? On top of that, they gave my husband lip and a nasty attitude. There was no manager on duty today. I did not catch all the names, but there were 3 girls working this weekend there. The receipt shows her name to be M. Cabrera. Didn't know much english. The one who gave an attitude and quickly to start blaming us is Nellys Castillo (also didn't know much english). ***Careful when you shop here, and review your items before paying for them!!*** read more

No cash or credit returns! Don't ever come here!! The costumer services is decent but never coming back.

I recently visited the store again and I'm never dissapointed. The service and attention was fantastic. Great discounts! Ask for Tahimi, she always gives you personalized attention and is very knowledgeable on the inventory. read more

Terrible service post sale. First the lens were not done correctly, they had to do it again. After a year, it was broken and it was required to exchange the piece. I'm well aware that i'm the one who cover the cost of it, the store is the one who always help you to contact the manufacture and order the piece. They instead of help the customer the manager tried to sell a new one, as that's not I was willing to do, i asked his help to support me, they don't get back to you, you have to call them and they are very resistant to help. His recommendation was also to contact direct the manufacture. This is for tourists only! Don't do lenses here, there is no support after. Go to Lenscrafters! You will regret buying here!!! Zero customer service and post sales support!!! read more

This place is very good and highly recommended you find all you want and the people who serve you in the place are super nice and they try to solve all your problems. read more

Great service and most important great selection,when purchasing glasses here for the last seven years, thanks to you guys I am always looking fresh‼and I always get discounts too, I appreciate the love and I will never stop buying glasses from you all . .....Diego read more

WORST PLACE EVER!!!! According to them they have a policy, which nobody tells you at the time of purchase, that they do not return the money to you, just do an exchange or give you a store credit. I did not like my glasses after all and decided to return them. First of all they don't know what customer service is, both the manager and a saleswoman treated me rudely and were very disrespectful. At the end I asked to speak with another manager and they didn't let me because they told me that other manager was going to tell me the same thing. Do yourself a favor and don't go to this store. There are millions of eyeglasses stores in Miami, go to another! read more

WARNING: All purchases made at this store are FINAL and can only be exchanged or returned for STORE CREDIT within SEVEN days. This vital piece of information was conveniently NOT mentioned to me when I purchased my Maui Jims for $270 and this would've been a deal-breaker since I wasn't completely sure I about the purchase. Thankfully, when I decided I definitely wasn't in love with the Maui Jims and wanted to return them, I was still within the seven days. However, when I returned to the store to do an exchange, the sales associate was EXTREMELY rude and analyzed my sunglasses for a good 15 minutes trying to find something wrong with them so she didn't have to accept them. Unfortunately for her, my Maui Jims were in perfect condition since they were brand new. Then she has the audacity to tell me that whatever I pick out today would only be 25% off as opposed to their normal 35% off because I was doing an exchange. When I asked her where on the receipt did it state that and asked to speak to a manager, she said "nevermind, I'll give you the 35% off". Whaaat?! As you can see, this place is a SCAM and they have no sense of customer service! STAY AWAY read more

WORST STORE in Miami, horrible customer service and on top of that they are a SCAM!!!!! I went to exchange some sunglasses, so I go in to the store and I look around for the ones I want to get and I ask the lady for the price so she tells me that they were 50% of the marked price so I make my decision and tell her that I want them but that I'm going to exchange the ones I have for those and then she tells me that since it's an exchange the 50% she initially told me does not apply and that they are regular price of it's an exchange that the 50% is only for new money!!! WTF!!!! What a horrible scam they are running here, ten I tell her to give me store credit and she told me that since the day of the purchase they gave me a "gift" I needed to RETURN the gift as well!! Worst customer service, worst store ever, they are running a complete scam. STAY AWAY FROM THIS PLACE!!!! read more