Had a flashing OD light in my ford ranger. He solved the transmission problem and also informed me…read moreof some other non-transmission issues that they noticed. Great work.

They were amazing! Took the van in and had the transmission completely done within the week…read more Couldn't ask for better communication!

Do NOT bring any hybrid or EV here. Or maybe any car, tbh. I broke down 3 hours from home. All this…read morefluid was leaking out from under the front, and the battery coolant reservoir would not hold any fluid. I had my Chevy Volt towed to them, and without telling me that this was the extent of what they did to evaluate and diagnose the car, they just hooked the car up an OBD reader (which "reads" the codes from a car's computer") and then told me my electric battery was dead and needed to be replaced (which costs at least $6-7k) and charged me $115 for their expert diagnosis. I am by no means a mechanic, just a curious and logical person who didn't understand why they were saying it was the hybrid battery when the hybrid battery is under the middle section of the car, and the coolant fluid was pouring out from underneath the very front of the car. They never told me they didn't do a physical inspection of the vehicle, even though I gave them (via text and phone) plenty of information about how the car was acting, the leaking fluid, and the empty battery coolant reservoir, regardless of me pouring full bottles of fresh coolant into it. They charged me $115 for this "diagnostic" and weeks of extreme stress, since I initially trusted them and believed that my hybrid battery was DEAD. I eventually decided I should double-check their claim before rolling my car off a cliff, and learned from Google that what had likely happened was that a rock or something went through my grille and damaged my battery radiator, so the car wouldn't hold the battery coolant it needs. It would just leak out like a sieve from where the rock punctured it. I called and asked for a refund of the $115 "diagnostic fee," and was told by Mark that he explained all this when he saw me (I literally never met him; my Volt was towed in and towed out without my presence), then he changed his story and said that it was on the paperwork they gave me when I picked up the car (nope, see above), and then changed the story again, saying the paperwork was left in the car (nope, nothing was in the car). I mean, if you don't recall what actually happened, don't just make stuff up. My lord. Then he said he'd tell the owner and someone would get back to me about my request for a refund. Guess who never called... Anyone. To charge $115 to plug in an OBD reader (this takes LESS THAN 5 MINUTES), and meanwhile not read the notes -- if any were even taken during the phone calls I had with the shop telling them all the details of the car's break down -- or read my texts also giving the information that would've made it clear that they should, idk, maybe check the thing where the coolant goes or the thing the coolant runs through... And then after that shakedown, give me a wrong answer, cause me all this grief, and then be defensive about it... Bad service. Bad behavior. Bad communication. Bad business.

Brought a Buick in this morning for a diagnostic on the exhaust system. Was not informed beforehand…read morethat the diagnostic charge is $190.00 per hour, or $142.50 for our 3/4 hour diagnostic. They absolutely have to inform customers BEFORE commencing any diagnostic review that the cost is this high. We were trying to compare fixing the exhaust system with Copeland's charge of $1100.00. Eastern's quote turned out to be $1924.00 less the $142.50 IF we did the work there! Their response when asked why they did not inform us of their high fee was: we will credit you for the $142.50 diagnostic fee. Had us over a barrel. The problem is we won't be doing the work there as Copeland is clearly cheaper. No business from us in the future. Prices should be posted and/or discussed beforehand. Period.

Harold's Transmission was recommended to me by my mechanic, when I needed service on my 2011 Toyota…read moreCamry's sealed transmission, which has no dipstick to check the ATF level. Toyota claims the ATF need not be serviced for the lifetime of the transmission (whatever that means!), but common sense and experience says otherwise. Replacing the ATF is not intuitive nor easily accomplished on these sealed Toyota transmissions, so I chose Harold's to perform this crucial service. Rob assured me they were quite familiar with these sealed transmissions. They performed a complete ATF replacement including dropping the pan and replacing the filter/screen for a reasonable price (much cheaper than Downeast Toyota!). Unfortunately I soon discovered my car's transmission was leaking from the drain pan seal soon after service. Apparently the new drain pan gasket was incorrectly installed, causing the slow drippy leak. Upon this discovery, I immediately contacted Harold's. They were extremely concerned, apologized and scheduled me to come in immediately. They quickly diagnosed the problem and replaced the gasket, properly adding additional Toyota ATF (btw don't use anything but Toyota branded ATF on these transmissions!). This corrective service was performed to my satisfaction quickly and at no additional charge (except for my precious time). Despite this problem, which could have been worse had I not discovered the leaky seal soon at my car's required annual inspection, I will return to Harold's for subsequent drain and fill of my car's ATF or other transmission service. Sometimes mistakes happen, but in this case Harold's provided a quick effective remedy without hassle. My car shifts soo smoothly now - like a new car! Harold's is apparently the go-to transmission repair shop in this area, and I will continue to patronize them for any and all transmission work on my vehicles. I'd give them 5 stars if it hadn't been for the leaking gasket.

I'm not gentle on vehicles. I search many transmission repair shops here in Maine. Read very…read morepositive results about Harolds. My 2013 SSV Tahoe is a great retired Police Tahoe, but I did the transmission in. They fixed it. It's been 5 months it's running perfect. They did a fantastic job. Good people running an honest up front no Bull operation down there. I'll probably bring my CJ7 to them next year

We were stranded with a broken transmission near Waterville. Lee at Arbos really helped us out…read more They were prompt with towing us and wonderful to deal with. Being stranded was no fun, but Lee made it a lot less painful. Thanks!

Do Not. I repeat DO NOT store your things here. I know it's convenient for students from Colby…read moreCollege, but it would be a better deal to go to Augusta or find another storage place in Waterville. First of all, the units are not sealed tight, allowing water, wind, bugs, and mildew to accumulate and ruin your items. Second of all the customer service is ATROCIOUS!!!! When I called and asked for them to get a copy of my contract sent to me (I am abroad), they refused and said I should have been happy they even answered the phone. Steve, the person of the storage unit also called me early one morning to yell at me and threaten to throw out all of my things if I didn't pay late fees (That I was never even told about). I was never updated about the status of my account previously, so I thought I had paid all of my fees on time. He demanded money from me, with not even allowing me to see my account statement to see what justified the fees. They just want your money and aren't even willing to tell you what you are paying for. Ridiculous.

Sold our truck to Joel. He is honest and it was a great transaction. Also had an oil change…read morepreviously which was fast and pretty cheap. I highly recommend this place.

My car was stolen and towed to the Barn on a Friday. They admitted I could not have gotten my car…read moreuntil Monday but still charged another 150 for "storage" until Monday. Started the conversation out very aggressive and demanding money and being a dick. I will never recommend this garage and will do what I to make sure to let everybody know what kind of person this guy is.

Matt and his team have made a friend. I was on a cross country trip to Texas and having a bit of…read moretrouble with my truck. Very pleased with the service and the friendly welcome. I was back on the road in no time. Made it home to Fort Worth without any issue. I can honestly say, they went above and beyond. I will be back someday....

From the owner: Our mechanics have more than two decades of experience helping Kennebec region residents get back…read moreon the road by delivering safe and reliable repair and maintenance services. Don't trust a backyard mechanic - rely on the professionals at Marshall's Auto. We know the importance of your car. The second biggest investment to your home is your car. So, when something on your vehicle stops working like it should, bring your ride to Marshall's Auto in Augusta.

First visit, just to top off AC on an older car, done, now super cold, BUT what impressed me, owner…read moreof six cars, was how neat and organized the place is, staff also very nice, nice older dog (always a good sign). Place is deceiving - has a narrow-ish face, but goes WAY back; I did a walk around. Neat everywhere inside and out. This is the way an independent garage should be, and their appointment book shows a very high level of customer satisfaction.

I had an issue yesterday with my car while I was about an hour away from home. I was trying to…read moredetermine if it was safe to drive my car back to Portland or suck it up and have it towed. I went to 6 different garages (not expecting them to do anything in the moment but advise me on the safest way to get it home. I was on the verge of a full on melt down when I decided to try one more garage before calling a tow truck. Luckily the next one I found on the map was Bill's garage. Brandon was incredibly helpful and professional and asked me to stop by so he could have a look. When I arrived Brandon came right out and ran diagnostics a few times and drive it around a bit to assess the situation. He felt like it was ok to drive it back which was a huge relief. I wish the garage was closer to Portland because this would definitely be my go to shop. Thank you so much for everything, Brandon!

If I could give Harry J Smith 6 stars, I would. I shipped a 2005 land rover to Maine for my…read moredaughter to use. When it arrived on the truck the air suspension wouldn't work. My daughter knows nothing about cars. My daughter had left school for holiday break. I spoke to Randy at HJS. He couldn't have been nicer and more friendly. They went and got the keys from college security, inspected the car. Identified the problem (a low voltage problem, reset the sensor and re-delivered the car back to school. All in a day. Then I got the bill. $100? Are you kidding me? I love HJS. "Mainers" are wonderful people and really helped me out. Highly reputable and nice people. I highly recommend Harry J Smith. THANK YOU!!!!!

Great experience! They were really friendly and communicative about what they were going to do,…read moremaking sure I was in the loop. They seemed to have lots of time flexibility when I called in, and I was in and out within about 30 minutes! Again, super friendly, and very reasonable cost for the service I needed. Also PS to Colby students, they will come to campus and check your car in the lot/bring it down to their garage themselves if you need work done!

They kept us informed about our car the entire time. They fixed the problem the day of service…read more They were upfront on cost and repair needed. Great service. Highly recommend them.

Needed a tire replaced and they took great care of me. Fair price for the labor and they quickly…read morefound the tire - odd size. Definitely recommend

I know a person that had there vehicle worked on there wasnt to impressed. changing parts that…read moredidn't need to be changed because the owner of the vehicle already changed the part. says you don't need a part when actually you do because if you actually looked you would see the part broken. Not happy. I see a lot of reviews saying how wonderful these guys are. if you don't know anything about a vehicle you going to get taken advantage of. I'd like to know out of all the reviews on here how many vehicles were actually fixed the right way....

Excellent service, friendly, and honest. Extremely fair pricing. Highly recommend West Street Auto!!read more