Time means nothing. First shifting cars all day, do you like this or not. Then you wait, and wait…read more Finally I find a car and wait till they bring it from another lot. Now it's dark. Look at the car with a flashlight. Ok I sign the papers and I'm told it will be delivered tomorrow. O boy I get up early. No car I text and I'm told 3pm . At least I have a time. Well 3 pm comes and goes. Every time I hear a car I jump up , just a car going by. Now it's dark and I get a text I'm going to leave the keys in the car and you can come tomorrow (Sunday) and pick it up. A multi million dollar company and no courtesy car to come and get me. You do the math. I'll be taking my trade in somewhere else. What a shame.

$170 charge to diagnose "each concern" means you charge 2 hrs of service labor minimum! Even if it…read moretakes a few minutes to diagnose each problem. We took our car there with two concerns and told them exactly what needed to be done. They tried to charge $340 to tell us what we already knew. And then wanted to charge double the price of everywhere else to do the work. I took my car to Pep Boys and they did the work for half of what the price we were quoted there. The only saving grace was that he docked off 170. And that's just because we already knew what was wrong with the vehicle and shouldn't have had to pay anything because they did nothing. Diagnosis charges should only be charged for the actual time it took to figure out the problem. Not only that you shouldn't be charging this if we know exactly what needs to be changed and just need a quote for the labor and parts.

Do not buy from this guy. I bought a 2003 dodge 1500. Around April 20th for $8,000. It had issues a…read moremonth after I bought. Kept bogging down like it wasn't getting gas to the engine or pressure was low to the engine. It finally just completely stopped on me June 2023. I took it in to a shop recently. Thought it was a bad full pump. But after two different opinions from different shops. I was told I had to get a new engine. Micheal Robert seems like a nice genuine guy. But he is a crook. $7000.00 to get a used engine put in. Truck didn't even last a year. If I could give 0 stars I would as would not buy from this dealership. They have no knowledge on there vehicles. My loss because I know they don't care. Once it leaves the lit it's your problem. That's all I see this place giving anybody.

Took my car in and ended up getting a 12k bid for repairs.. Took my car to a master mechanic…read morefriend and turned out to be a 3k dollar repair.. they tried to cheat me.. don't use this shop.. not trustworthy.. so sad

They had my vehicle for 2 1/2 weeks. Charge me over $1200. It was a horrible and huge mistake to…read moretake it to Gaines. Got it back with the oil overfilled and the AC not working. Picked up the vehicle returned it the same day. Let them know the AC was working when it went in and ask them to pull the oil filter so the oil level would go down. Instead they suck the oil out of the oil dipstick tube and sprayed oil all over my engine. Technician verified AC wasn't working when he gave it to me but didn't say anything until it was back in a stall, then they charge me over $100 to fix the AC that wasn't broken when it went in and gave me a new clunking noise. AC didn't work when I got it back. Never ever will I trade with them again. .. valve cover should be dipstick tube..

Not no but H"ll no! They wanted to Charge me 1800 bucks for…read morewhat my local Mechanic charged me $320. And that's with an oil change! Support your Mom and Pops and they'll support you! DNC Automotive, David and Crystal will not rip you off. Corporate will! Your welcome

I had just put brand-new wheels on my car at home, so I went to get an alignment and get my tires…read morebalanced. They could not do it the first day I went in because they did not have the right sockets, so I went home and came back the next morning. I dropped my car off in the morning and specifically asked them nicely to not scratch my wheels since they are all black and brand new then I left. They had called me to let me know they had finished working on my car. I picked my car up and when I got home I realized they had completely scratch the inside of the lug nut hole, I had called them back and told them about it and they asked me to come back to see what I meant, when I got there a lady came out to look at it and I commented that they should've taken better care of my wheels like I specifically asked since they were brand new not even a day old and that they did not even align my vehicle, the lady then started to become very rude, I had asked for their corporates number, the individual that had worked on my car and for her name. She refused to give me any information and told me that I can just leave the property. I spent about $225 for everything and only got my tires balanced. I do not recommend this establishment, it had been my first time going there but I will never go back.

I am very happy with my interaction with the dealership. The customer service is exceptional…read more Highly recommend!

After going through the nightmare of trying to find a vehicle for over a week, I came to Hayes…read moreMotorsports to look at his Toyota Tacoma. I was very impressed with Nathan and how he operates his business. He gave me a great price on the Tacoma, and I had already checked out all the ones in Pensacola in my price range, but this was the best one I had seen for sure. Never once did I feel pressured, and Nathan tried his hardest to make sure all my questions were answered and that I was a happy customer. I highly recommend shopping here, especially if you don't like the headache of car shopping. Thanks Nathan! 5/5

Saw a ad for a minivan online, went to look at it/test drive it. we liked it but it had a sound…read morecoming from the front which I thought was a CV axle. Told them I wanted it fixed before a decision was made to buy it. Next day got a call that it was the strut that was replaced and the sound was gone. Test drive confirmed it was fixed and I purchased the vehicle. He worked with me on the price and was willing to get me where I needed to be. so far we love the van and I've been around a lot of cars. He does have quality cars on his lot and is willing to go above and beyond what most of these big dealerships like sandy Sansing do for the customer! i recommend this business as long as you have financing or cash.

Aziz sold a Jeep recently with a broken head gasket (a $1600) repair. The check engine light came…read moreon a week after purchase. Upon inspection, mechanic found that stop leak was put in the engine and the thermometer was tampered with. He will not own up to his mistake and the only good revenge is to warn everyone of his bad business. DO NOT DO BUSINESS WITH THIS BUSINESS THEY WILL LIE TO YOU, POCKET YOUR MONEY AND CLAIM THEY SOLD IT FOR LESS. DON'T BUY LEMONS FROM THIS PLACE.

A terrible experience! Nice to your face then when the financing doesn't work with who they use,…read morethey took the down payment I took off my credit card and instead of giving it back to me like they said, added it to the price of the vehicle. Go somewhere else if you're looking for honesty & integrity with your experience.

Under no circumstances whatsoever should you trust this bunch of shysters. This is probably the…read moreworst experience that I've ever had buying a car from anybody ever. They lied to me from the get go ...they sold me a car that was not what they said it was it and now I'm stuck with it... they took $11,000 of my money, ripped me off in my trade in and then hooked me up with a loansharking finance company and at the same time smiled at me and acted like they were do me a favor. Yeah I agreed to all, including a very expensive car maintenance program which I did not need and they knew I did not need it because this car still had a new car warranty that followed it and now they won't give me my money back on that bogus service contract beverything they told me was one big fat lie. Beware do not buy anything from these crooks.