Shout out to Tessa in the shoe department! This young lady was the only attendant that gave us full…read moreattention and was tireless to be sure we found the right shoe. We really appreciate all her help and she does exceptional care with no complaints! She deserves a raise!

Not a huge selection of outdoor gear. So if that's what you're looking for go somewhere locally…read moreowned. Drove from Richland thinking they'd have it all, but was surprised to find nothing I was looking for unfortunately. The rude and pompous staff didn't help either. They acted like they were somehow better than the ppl putting money in their pockets. Since that was my first impression I most likely won't return. I'll stick with Big 5.

Stick the place we go to for outdoor and shoe needs! As we continue our journey to this location,…read morewe will add our reviews. This is the only REI in the Tri-Cities of WA state.

I came here for one thing: a sun hat that I could wear on my next cruise since the last time I saw…read moremy dermatologist, he said I had to stay out of the sun. Yea, right, on a cruise? I need vitamin D3, says me. Back to The Hat. I had a couple of requirements for The Hat. It had to be a lighter color like tan, be packable, have a drawstring so that it didn't end up in the ocean, guarantee 50 SPF protection (in case my dermatologist is reading this), and be somewhat stylish (like that is possible), plus I didn't want to mortgage the house or sell a kidney. First stop on my shopping trip for The Hat: REI. Before I could even find the hat section though, I was sidetracked by the winter sale--mittens, scarves, hats, coats. I like to do my Christmas shopping early. Name brand stuff like North Face at low prices. Handed off those items to the hubby who was busy eyeing the snowshoes (maybe he is taking up a new hobby) and continued my quest for The Hat. I knew this place would have some great choices (I checked their online selection), brands like Columbia, Outdoor Research, and REI, of course. I found one full aisle (both sides) and a sale rack on the adjacent aisle full of potentials. I eventually chose one after some consultation with the hubby. It came from the sale rack, too! While purchasing the winter gear and The Hat, the clerk asked if we had a membership or if any member of the family had one. Sure, let's try a family member's name. Bingo. The clerk explained that attaching my purchase to a membership allows me to bring the items back within one year of purchase if not completely satisfied. There are other benefits (check the REI site for information).

Great place to wo in the Tri Cities. Only problem is they need to update their address in Yelp…read more It's the old place or storage for them. Their real address is on their website

Hands down BEST gym I've been to in the tri. I absolutely hated golds gym and got sucked in for 2…read moreyears in a row with contracts.BTB has the kind of scenery I was looking for in a gym. So glad I found it!! Jill is so awesome and she even gave me a welcome tee shirt! :)

Ordered shoes for my son for Christmas. Allowed plenty of shipping time - 2.5 weeks. He wears a…read moresize 15 so shoes are very hard to find. I was thrilled to find out they had his size and the style he wanted. Two weeks went by - nothing. I called and found out the order was cancelled - they were not able to fill the order. They said they sent an email - ummmmm NO YOU DIDN'T. Pretty sure I would have done something about it immediately if you had bothered to notify me. Poor service. Poor communication.

One of my favorite stores since I've moved here I usually go in every couple weeks and have the…read morebest customer service. Wish they kept more back stock on their products but other than that fantastic store!

Great place with lots of items for home, garden, and everyday things. Very friendly and knowable…read morehelpers. We love just looking around and finding things that you can not find anywhere else.

I had a great experience here. I didn't buy anything but several sales associates did help me with…read morequestions and inquiries. This place is overwhelming and they literally have damn near everything you can imagine. Tons of fun to wander around and check out the selections. They have a wide selection of clothing and cowboy boots which I appreciate but unfortunately not many options of boots in my size (M8, W10). It was also a bit pricey in my opinion. Overall, I still enjoyed it and I wish I had more time to spend looking at other products. I might come back if we have time before we head west.

Manager here was very rude. She was on her phone while talking to us, she assumed we deleted our…read moreaccount just to receive new coupons. Customer service overall was terrible.

Everyone is super nice here, customer service is always great and they always ask me for a fitting…read moreroom when I have a few items in my hand! Janna and Carlie are great leaders and they always have a smile! Clearance is always full with lots of great stuff in there to buy! It's a great place for young adults who are outdoorsy!

It's a nice store but last time I went the lady wouldn't leave me alone even tho I said I was just…read morelooking, it's honestly kind of uncomfortable and they would check every move I did etc