Ron and Lamar were very helpful with securing the tires and making my appointment. Soon made sure I was properly checked in and my ordered tires were on site. One surprise ANTS! The little black ones are acquainting themselves with waiting customers seated in all the chairs. They are also on the countertop desktops where plugs and laptops plug ins are located. Mr. Lamar went into attack mode and sprayed down the chairs in wait area. The cost for the job was fairly calculated and the wait wasn't too long. It appears there were 3 persons ahead of me. However, wheel alignment costs were not included or offer until the job was completed. They say some cars need alignment after work and sometime no alignment is needed. read more

Went in for an oil change on 05/11/24. My technician Seth left my engine cap off and closed the hood after completing the oil change. The following morning I noticed a massive leak of oil from my vehicle's undercarriage. I inspected underneath my hood and noticed oil had spewed everywhere. This was a very careless mistake that could've worse if I didn't catch it when I did. I can only imagine what other careless work this technician is doing on a daily basis read more

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I sat for two hours waiting on a light to be checked. Not one employee came and stated what's the hold up . Four customers came in after me and left before me . DO NOT COMW HERE read more

Things have changed for the better at this location. My previous experiences with this location had been somewhat less than desirable. The staff was friendly and professional and the service was good. The lobby was clean and the bathroom was very clean. They have a desk so if you need to work while you wait you can use your time wisely. My wait was about one hour and a half. Know before you go and do your research on what you want and everything works out. read more

Just Tires - Lobby - Tires Near Me - District Heights, Maryland

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I love the customer service I received and I plan on going back. When I made my appointment online I didn't know what I was doing. But I talk to guy he help me and I made my appointment. When I got there everything was explained to me and now I'm more knowledgeable than before so I thank you. read more

Customer service has been great, provided by the lady at front desk. First time got a tire replaced, second time tire serviced. Would return. read more

John Jennings ( mgr) is awesome. He is informative, and courteous with great customer service. Other places will try to take advantage of a women who isn't knowledgable but John was honest and reassuring of what needed to be done to get me back on the road. read more

Terrible place to get tires! Poor customer service. As you enter, you see no one around. It makes you think it's closed. I've seen people leave. I order my tires online, I got there on time, but didn't get out of there till 12pm. Replacing tires takes 4 hours long? I had no other issues with my vehicle going in, but leaving YES. They broke my wheel cap emblem which cost $48 a piece, they broke 3 and have no intentions in waiving the price of my bill. They didn't even say sorry. Additionally, the ruptured my ABS system. I took it back to them find out what they problem, and they had it for two hours and gave it back saying I need to take to the dealer, it seems loss of power. But they didn't fix what they caused. Corporation needs to take action, either make a visit. The manager (Jonathan Jennings) don't either! Who worked on my vehicle named Dion THIS PLACE NEEDS TO BE SHUT DOWN! IF I HAD THE POWER, IT WOULD BE!!!! read more

Hello this is Ms.James when I had bought my vehicle to just tires to get it fixed the manager John had gave me a good deal on getting it's fixed and I want to thanks him very much for what he had done for me and I will recommend him to my family and friends. Thanks You To The Manager At Just Tires. Mr.Jonathan Jennings I Thanks You So Very Much read more

I came to this location without an appointment and the staff was very helpful. After visiting six other places this is the only place that gave me a realistic and honest price quote on the repairs that I need it on my car. The young lady at the front counter with the colorful hair, unfortunately I don't remember her name, was very kind and gave me a realistic time to get the repairs done and he called me immediately when the repairs were done. I highly recommend this location and it's staff to everyone. read more

Horrible ass service. Had an appointment at 10:30am for an oil change, guy answers his cell phone while trying to assist me, his cell phone rings and he walks off to go get it and talks on the phone for 5 minutes while I'm waiting at the counter to check me in. I come back two hours later. My car still sitting where I parked it. Like really!!! Grab my keys and left. Horrible customer service. DO NOT TAKE YOUR CAR HERE!!!!!! read more

I went to this Just Tires because they are close to my church and open on Sundays. I had bought 4 tires from the one in New Carrollton and never had any problems with them. In November 2012, I bought 2 tires and in December, I bought 2 more. 2-3 months later, I was hearing a noise in the front of my car and decided to troubleshoot starting with the tires. The technician asked me if my car sits a lot. I said I don't have a commute like I used to so it sits during the day at a metro garage. He said that I had flat spots on my tires. I was surprised because I didn't have those tires that long, I do drive my car everyday and there was minimal sitting to me. He told me that I would need another one and that he would rotate it to the back. I told them that I had just BOUGHT those tires and that they should be able to supply another one. I spoke to a couple of managers and they agreed to give me another tire which they supposedly put on the back. Well after phone calls, 3-4 visits and supposedly another tire, I still had the noise with the tire rotated to the back and lots of car shaking above 60mph. I don't believe that I ever received a new tire and I actually don't believe than any of them were new. My 2 stars is for customer service only, not the merchandise which I feel was inferior. I won't be back. Now that I have COSTCO membership, I will be buying tires from there. read more

I came here this morning to get 2 new tires and was met with professionalism upon entering. My car was ready expeditiously, actually about 20 minutes earlier than estimated. I have absolutely no complaints and I intend to return. read more

Walked in the building, man at the front desk immediately had a sneer smile and laughed. He kept on doing this during the transaction. We were told the tires were going to be done in 3 hours. After having to pay an Uber, when we returned, the man at the front desk asked my son " don't you answer your phone? With again the same sneer smile. He was dialing the wrong phone number. The shop needed the special key to charge the tires he said sarcastically as if we are mechanics and as if we would know this. We just bought an used car that needs new tires. We were not given a key. Don't you think that a shop that only does tires would ask for this special key needed to change the tires before letting the customers leave? Who's the expert? I did not appreciate how he was trying to make us feel as we were stupid for not thinking about it. Come to find out, they can change the tires without this special key. There was no apology, no sympathy or empathy. Now we have to wait for 2 more hours. I can deal with all the mistakes but what I truly disliked is his sarcastic attitude, sneer smile and mocking laugh. I've never seen this man or been in the business before so I can't understand what was this all about ?! But what made it even worse was that a white lady walked in, however, this time the same man was nice, polite, professional. He offered different options to help solve the customer's problem. Hmm... don't know why he acted different. I will never use this shop again. read more

I sat for an hour and fifteen minutes waiting for ONE tire to be installed on my vehicle. After inquiring about the progress of the install, I am told that I the wrong size tire was installed in which I waited an additional 30 minutes for the mistake to be corrected. There appeared to be no real concern for customer's time and the staff communicated very POORLY! I will NOT be going back! read more

Scheduled an appt for an alignment, oil change and tire rotation. Got there at 9:30am for appt; waited for 5 minutes for someone to come to the front desk. By 12:15pm I had to ask how far along were they. After 3 hours they hadn't done the alignment, only the oil change and tire rotation. If your time is important to you, this might not the best place to go. read more

I brought my car in on 6/18/2011 for an oil change, I do not know what those guys did to my car but now my ENGINE IS LOCKED! I had my car towed to PepBoys where they performed a diagnostics test and said that my ENGINE IS LOCKED DUE TO NO OIL BEING IN MY CAR! My Oil light had flashed on in my car about two weeks after gettin my oil change. I called them and they said "I mean it could be anything...." now thirty days later I HAVE NO VEHICLE!!!! & I had to QUIT MY JOB BECAUSE IT IS NOT METRO ACCESSIBLE AND I HAVE NO WAY TO WORK!!!! They did a Poor Job! Now Im stucked and stranded, while they have vehicles and a job! Karma my dear, karma. read more