This has been the absolute best experience I've had with any car servicing establishment. The excellent customer service is obviously because the manager is amazing. You can tell when a manager appreciates his team and trains them to care about customer service. Thanks to you all, my car is ready for my trip. Blessings to you! Joe (the manager) Joseph Brian Will read more

If I could give ZERO stars I would! My daughter took her car in for an oil change and weeks later her engine light came on. Turns out she had no oil leak and basically little to no oil. She took it to a mechanic because it was also stalling during acceleration and it was determined that no oil was in her car and what was in it was very dark and sluggish. I absolutely cannot and will not recommend. How dare you call yourselves professional technicians when you literally robbed a young woman for a service that you failed to perform and instead took advantage of a customer ( a young woman at that, that trusted your company to do their job! DO BETTER! There's absolutely no excuse when labor fees exceed the service and neither was accomplished yet you had NO problems taking her money!!! read more

Yet again, outstanding service from Jiffy Lube! My husband's check engine light came on, and in a moment of panic, we wanted to make sure the car was safe to drive. We weren't sure where to go, but I remembered the amazing customer service I received during my first oil change here. I called ahead, explained the issue, and they told us to bring the car in--no problem--and that it would only take a few minutes. When we arrived, Tae came out right away to help us. He was kind, professional, answered all our questions, and clearly explained our options. His service was truly appreciated. When I think of this place, integrity and trustworthy come to mind--qualities that mean a lot when dealing with any mechanic. Thank you, Tae, for your excellent service today! read more

As someone who lacks the skills (or the desire!) to perform my own car maintenance, I rely on the team at this Jiffy Lube location. They consistently get me in and out quickly, which I appreciate. Of course, prices have gone up everywhere, and Jiffy Lube is no exception. However, I still find their services to be a better value than going to the dealership, where I often feel pressured into unnecessary repairs. I trust the advice and recommendations I receive at Jiffy Lube, and that peace of mind is worth a lot. read more

Stopped by for an oil change and checkup. The customer service rep, Jay, explained the issues they found, suggested the recommended repairs, and provided estimates for each. I approved most of the work and will come back for the time-consuming repair. As I waited, I noticed Jay was courteous and attentive to every customer. He wasn't selling. Instead, he was careful that the customer understood that he was providing inspection results and recommendations only. No pressure, ever. Another customer slipped me a coupon, and it was honored without complaint. I think the work was good and I felt no pressure or animosity for delaying the one repair. read more

If I could, I would leave 0 stars. This location is fraudulent. GET INVOICE FOR AGREED PRICE ON ALL WORK BEING DONE before you have ANYTHING STARTED. I came in to get new brake pads, and then I need rotors. Okay, cool. We (the manager) agreed on a price around $ 6/800. I can't remember the exact amount, but when they called to tell me my car was ready, I went to go get my vehicle, and my service total doubled to $1400. The manager was so unprofessional and didn't know what he was doing before I left my car after giving him my keys and left to go get in my ride. He yells at me saying I didn't give him the keys... I handed them to him 10 seconds ago... I had to SHOW HIM WHERE HE PUT THE KEY AFTER I GAVE IT TO HIM. That should've been my indicator right there to have it done elsewhere, but this was the highest-rated location. Idk where those reviews came from, but they can't be real, or it's been a chance of management in the past 3/5 years. read more

I've been bringing my car to Jiffy Lube on 2325 NW Crain Hwy, Bowie, MD on a fairly regular basis. Well, this last time, the other day, I waited a bit too long. I say that because my car told me I needed an oil change, and that I should service the engine (I love the future). My point is the team at this Jiffy Lube is very professional and personable. If they find an anomaly, they will explain the situation until I understand and then give me options. I never feel pressured and the work is impeccable. It truly is great service with a smile. Thank you. read more

Visited this Jiffy Lube for the first time and had the absolute best service from Jonathan and Roger. Friendly, attentive, and explained everything clearly from start to finish. Would highly recommend. read more

Jiffy Lube - Waiting area - Auto Repair Near Me - Bowie, Maryland

My son needed an oil change and a new battery put in his car. We purchased the battery from Stacey at Auto Zone Store #7183 on Crain Hwy. She was awesome and so helpful. She told us she could not install the battery but she knew who could. So she sent us to Jiffy Lube Store #1774 also on Crain Hwy and said to ask for Mr. Barry. The entire team was fantastic: Manny, Barry, Herns, and Jerald. Very professional, the waiting area was neat and clean. The price was excellent. The entire process took less than 2hours! Like WOW seriously. We were so pleased with the service from both places. So if you are ever in need of a battery or any auto parts go to Advance Auto Parts and if you need anything else go to the guys at Jiffy Lube. read more

Jay from Bowie Jiffy Lube was amazing. The customer service was brilliant. It is the best Jiffy Lube I have ever been to.

I went to Jiffy Lube in Bowie, MD and received poor customer service by the manager. When I drove up, I wanted to see if they could instruct me if I needed an oil change or something wrong with my car. A technician came by pretty quickly to instruct me that it's the Check Engine Light and the manager could come by to scan my car to let me know what's wrong and asked me to park my car. I sat there for about 45min and the manager never came by. I saw him walking back and forth. Another technician came by because he saw me sitting there and said he would come by himself to scan my car but it appeared when he discussed it with the manager, he was getting fussed out for offering to help me. A few minutes later, the manager was instructing another technician to move a car in my line of sight to block my view. I realized the manager was not going to come over and I drove to another Jiffy Lube up the street and I received excellent customer service there in less than 5 minutes. The technicians at the Bowie, MD location was great but not a great manager. read more

Stopped in this morning to top off the oil and check my tire pressure. They told me I was past the mileage to top - off because I was past 3K miles . However, Roger did check the tires which 2 were low . They were super nice and friendly. I brought them a dozen donuts to show my appreciation. Roger is a great assist to your team ! read more

I was advised to get $468 worth of parts and spent $175 on labor just for them to not fix the issue that i was there for. I believe it's my tires but they never even gave an assessment of them. Very poor effort in finding the problem and solution for a paying customer. read more

Exceptional customer service here today. Jay was amazing. Checked me in and out very quickly. Gave me a great brake down of the service I was receiving as well as good recommendations. My oil change took all of 20 minutes. read more

Had wonderful service today. Young guys were great. Very polite and helpful. In n out in 30 minutes. Thanx for job well done!!

Fast service but very disappointed that three straight times I'm GIVEN BY AN EMPLOYEE a total after I tell them I have a coupon, they swipe my card And the total is not what I was told because they "forgot" to use it. Not to mention each time there isn't a manager on duty that can't fix the solution. Safe to say that I'll be going Else where from now on. I'll be sharing this on social media to 64k followers also read more

For whatever reason my battery died as soon as I pulled in to get a oil change. The techs came out, asked if everything was okay, the car completely shutdown. They tried to jump it and it wasn't working. The store ended up closing but the manager came out and before my tow truck came and double checked on me. Long story short after I got the vehicle up and running and came back the next day for an oil change and the service was outstanding. The techs were quick easy and efficient. They didn't pressure me in to services like other places. I was able to get in and out. Huge shouts out the Jiffy Lube Bowie team!! read more

This jiffy lube has the most kind and patient man at the front desk - he carefully explains your options and helps you find a coupon online. I get great service here! read more

I absolutely LOVE this jiffy lube! They always take care of my SUV! Friendly staff! Very honest and helpful. If they do not provide a service they are very helpful with recommendations and every recommendation has been perfect! They really go above and beyond to ensure you are satisfied with their services. read more

No matter what time of day that I have been for an oil change it has never taken more than 30mins tops. I go to Jiffy Lube for the free top offs included with the Signature Oil Change. I visit for the top off approx every 3 1/2-4 weeks until my 5,000 miles are up. Russell and the rest of the crew are fast and friendly, always doing the necessary checks including air filter change it needed. They even vacuum! read more

Went to this location for the first time. The staff was friendly enough. However they were fast and I mean super fast actually too fast. I was out before the lady in front of me was out the door. Supposedly I received a complimentary exterior window wash and vacuum but my seats were in the same position and as you can see on the pics I still have bird poop and dust on my windows. So now of course I am questioning if my oil change was done at all. . I will have someone look at it to make that determination. Either I will return to get my proper oil change (the one I already paid for) or never return again...smdh. read more

Jiffy Lube - Auto Repair Near Me - Bowie, Maryland

This place can take you to the cleaners if you are clueless about cars. I'm glad I know a thing or two about cars. I came here as my sticker reminder was over due and my regular dealership was closed. I had to get a synthetic oil change. Its pretty high but ok. Then dude calls me to step outside. Oh shit, here we go with the list of lies that I'm gonna need done. Yep, Im gonna need a new air filter, all these flushes and my tires rotated etc. I declined to all services. I just bought new tires, and replaced my air filter in the summer. I get that its in their job description to try to up-sell services but to tell people things they don't need is wrong. Especially old people. However, the work done on my car was outstanding and employees are nice and friendly despite trying to take me to the cleaners. I appreciate how they will vacuum and wash your windows, some locations do a very poor job at that. read more

I Iwas greeted as soon as I walked in on 4/1/19 . They were very professional and I was informed of my options as far as an oil change and what was included in each one , everyone was friendly courteous . My windows and carpet were cleaned also. The bathroom was very clean as was the whole establishment. read more

The customer service here is not stellar. I came to get my oil change and brakes done and automatically questioned as who told me I needed brakes like I am do not know my car. And I wasn't asked consulted on anything and was told they did things without my asking. They consulted the men that came in but not the women. I was able express my problems with the manager and he made sure the service went smoothly for the remainder of the visit. read more

Was served last when I was ahead of several cars, just because my vehicle is a truck. Hour and a half wait.

I will never spend a dime here. My sister, who was visiting from out of town, needed an oil change. Not sure how long it would take, I followed her here in case we needed to do a drop off. STRIKE 1: the owner yelled at me for parking in an UNMARKED parking space because it was supposedly only for employees. STRIKE 2: He acted like I was stupid for being there, because it would only take 10 minutes. STRIKE 3: When I moved my car a second time so that I could see the car and know when they were going to be done, he made a huge deal out of the fact that I pulled up close to the door where the cars come out as I was repositioning -- as though he thought I was a crazy person who was going to drive into the building. He clearly felt that I had no business being on his property and he wanted me to feel completely unwelcome. Well, he succeeded. I'm new to the area and haven't established a regular oil change place, but I can tell you for certain that it won't be here. read more

I came in on a Friday afternoon around 1:00pm just for an Oil Change. It took 15 minutes, I was suggested to get my transmission fluid flushed and changed. I told them next time and they put that handy information on my receipt and I was well on my way at 1:20pm. Thanks so much Jiffy Lube (Bowie) for excellent service!! I will be back. I would recommend them to anyone read more

I had the worst experience today at the Jiffy Lube located on 301 Crain Highway at the Gambrills Maryland location. I've been going to this location to have my vehicle lightbulbs replaced for my head lights and my rear lights beginning early part of the summer. While I had my lightbulbs replaced I would ask for my tires pressure to be checked. Then there after I would go to this location whenever I had a light that would blowout and have it replaced and have my tire pressure checked. Today 12/31/15 the last day of the year I decide to go to have my tire pressure checked. I entered the Jiffy Lube and I noticed that my car stayed parked outside of the bay area for several minutes ( me being the only customer). I was instructed to move out of my vehicle and enter into the main waiting area. I noticed that the techs this time did not pull my car into the Bay Area and then all of a sudden someone came into the office and told me that they would not be putting air into my tires or checking the tire pressure due to the fact that my tire steams looked weak. My tires are fairly new Michelin tires and I always take pride in my vehicle! The fact was that this Jiffy Lube did not want to continue to service me because I did not have an oil change performed at their location. At no time previously did anyone inform me that I needed to have an all change in order to receive or have my tires checked previously to have air installed. The manager at this location was rude and unprofessional needless to say they drove my car around and didn't perform any service and made up some bogus excuse in order not to service my vehicle. I immediately contacted the customer service for Jiffy Lube and filed a complaint. To no avail afterword the owner of that particular Jiffy Lube by the name of Mark blizzard contacted me and I explained to him how I was treated and what occurred. Mark Blizzard owner said "Miss G. you were never a customer!" Because you never received an oil change you only had bulbs replaced! I have never been so appalled at someone telling me this ever! He the owner told me that "I was NEVER a customer"! I had my headlight bulbs changed at this location replaced in my vehicle. I would NOT recommend this location to anyone! How dare the owner tell me in his own words that I was never a customer from the beginning! You better bet that I SHALL never become a customer nor will I ever have my oil changed or ever have any service performed. If I spent one dime in that establishment then I consider myself a customer by taking out the time to stop and even spend my money that I spent to have my lightbulbs changed even though I was told by the owner that I was not a customer! I have to keep repeating this statement because I still don't believe I was told this. I recommend that no one EVER attend this particular Jiffy Lube establishment with the mindset of the owner Mark Blizzard! read more

Extremely efficient shop, very courteous staff. Convenient location. They help make car maintenance less painful.

This is my first time visiting this particular Jiffy Lube. I walked in for service (1st oil change) on my new vehicle. I arrived with my infant son and was immediately greeted by a technician who escorted me to the waiting area. Within 30 minutes the service was completed and I was on my way out. All employees were professional and corteous. They explained service performed and warranty. My vehicle was then placed in front of waiting area so I had easier access to it with my son / stroller. I will be using their services again. read more

Like most JiffyLubes, they're fast, efficient, courteous and professional. I'll be using them in the future.

Worst ever jiffy lube, I had my girl take the car in for an oil change. They never gave her any details or asked her any questions or nothing. Worst of all don't know what they really did but both my head lights were burnt and I was unable to open up my hood the next day! Never again!!! read more

Thank you guys for making my day. I was in and out in 10 minutes. They also replaced the drainage bolt that some other company stripped. THANK YOU FELLAS for the excellent customer service!!!!!!!! read more

Since I've had a car, I've come to this Jiffy Lube. The employees here are courteous, friendly, and very competent. They do ask about filters each and every time, but this is standard procedure for Jiffy Lube. Pro tip: keep your address current, and look out for coupons! They're a wallet saver. read more

I came for an oil change and left with a change of standards for customer service. Shawn, Connor, and Troy made my service easy and quick like Chick-fil-A. I would definitely come back. I left with clean windows and filled tires without asking! Keep it up! read more

This is the best auto care location I have EVER been to! I have been coming to this Bowie location since July of 2015 and have received nothing but great service. Ernest, Jerimayah, Walt, Ron, Jerome, Josh, Joe (can't remember all the names but definitely know them by face!) always give a great oil change. They assist me on so much knowledge on my car and I appreciate being from a city where a car is not needed at all. They educate me on so much as a car owner and I trust their knowledge and wisdom on car parts/wear and tear and more. They are awesome to all of the customers when I am there and everyone is in a good mood! I know that I will continue to frequent this location because they make me feel like family. Thank you Jiffy Lube of Bowie! I'll see you soon today for my oil change! read more

They are fast and efficient. Oil change was done with diligence and care. They replaced my head light. A great Jiffy Lube location.

I was able to speak with the owner Mark and he took care of replacing my hubcap. Thank you, and your manager Mark.

Do not go here! They are big time scammers. Went there for a basic oil change. They tried to give me the whole "your filter is dirty and needs to be replaced" routine. While I waited for my oil change (about 40min), they did this to every other customer who came in. Also they gave two other customers huge laundry lists of things that were supposedly wrong with their vehicles, when they just came in for oil changes too. The oil change is supposed to come with a vacuum and window washing. They absolutely did not do this for my car, although the receipt says they did. My car, in fact, came back with leaves in it not there previously. What a joke. Not going back. read more

I just left this Jiffy Lube and the service was awesome. The associate show me all of the options and prices and did all he could to help me save money. They also topped off all of my fluids, cleaned my windows and vacuumed my floors. A+ service in my book! read more