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    Just Food for Dogs

    5.0 (1 review)
    Closed 10:30 am - 6:00 pm

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    2 years ago

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    PetSmart

    PetSmart

    (55 reviews)

    Edgewater, Uptown

    Fast pickup for online petsmart order. Need coffee? Starbucks and pup cups nearby!…read more Petsmart were efficient and quick. Clean store.

    I had a grooming appointment for my dog scheduled three weeks in advance for Saturday at 10 AM with…read moreNora. At 9:15 AM on the day of the appointment, they called to inform me that Nora had called out, so my appointment had to be rescheduled. While I understood these things happen, they rescheduled me for the next day at 2:30 PM without informing me it would be with a different groomer. When I checked my dog in with the new groomer, Austin, everything seemed fine initially. However, I received a call ONE HOUR LATER saying my dog was "ready for pickup." The person on the phone started rambling about how my dog's tongue was cut and bleeding, repeatedly referring to my dog as a "he," which made me question if they had the right client. I asked if my dog was okay, and he assured me she was fine but said it was policy to discontinue services. This wasn't true because a previous groomer had nicked her ear, yet her haircut was still completed. I asked if the haircut was half-finished, and he confirmed it was. When I asked what I should do, he suggested rebooking for another time. Upon arrival, I saw my dog's nose had been shaved down to the skin. When I asked Austin why, he said he didn't finish the face and then walked away. Since then, my dog has been rubbing her face a lot due to the irritation from being shaved bald. The person at the front desk suggested booking for the following week, but I explained we were leaving for vacation, which is why I had booked the original appointment. They then rebooked for Monday. My fiancé had to take the morning off from work to get her finished, which only took 30 minutes because she was nearly done when Austin discontinued the service, apparently because he isn't used to dogs that lick. When my fiancé asked if we would be charged full price, given the rescheduling, the time off work, and the inconvenience of picking her up in the pouring rain one hour after dropping her off, and the groomer cutting her tongue, the groomer said yes and charged him the full $85. Antoinette did a great job finishing up her haircut, but she couldn't fix her nose that was shaved so close by Austin.

    Just Food for Dogs - petstore - Updated June 2026

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