Macbook Pro 2017 Screen Repair My computer screen cracked underneath the glass, resulting in blacked out sections and a lag. I went to visit Justin & Eric as my laptop became unusable. The staff here are super knowledgeable and transparent. They gave me their diagnostic & looked up the estimate cost within the first 3 minutes. Screen repairs are normally pricey so they warned me & continued to reassure me that it was fine if I needed to think about the price if the repair before I commit. Repair estimate: $530 Dropped-off: Monday 11:00 AM Ready for pick-up: Tuesday 12:40 PM Picked/up: Wednesday 4:00 Actual cost: $530 Overall super transparent and speedy :) I would definitely come here again (but let's cross fingers I won't need to...)! read more

Justin & Eric's Computer Repair - This is my broken screen, which they fixed! - IT Services & Computer Repair Near Me - San Jose, California

I called because I was looking for a monitor for my son who needed it for college. They informed me very quickly that they do not sell monitors. But the gentleman that I spoke with was kind enough to spend about 15 minutes of his time telling me about his experience with monitors and what to look for. He recommended a couple and we went with one of them. My son is super happy. Although, I did not require there services, the staff was super helpful. I am sure they are great with their "paying" customers. If I need any computer repair, I will certain call them first! They seem super in to what they do and definitely care about customer service! Good job, Guys!!! read more

Wow! Just had a phone appointment with Justin regarding a custom build for my college student. He had great ideas to get her through a project due tomorrow and encouraged her to build her first system. Grateful for his time and extensive knowledge :) Highly recommend! read more

Absolutely excellent customer service! Eric built me a custom loop water-cooled PC, using a few existing components I already owned (which was very convenient). Thorough communication all throughout the entire process. I have had some issues post-delivery. Eric has been on top of everything and even came in-person to do some troubleshooting. I didn't even know this was an option and honestly is a perfect illustration of why it's better to go local than buy from all the pre-built companies. Highly recommended! read more

Justin & Eric's Computer Repair - i7-12900KF + RTX 3080 ti - IT Services & Computer Repair Near Me - San Jose, California

I recently brought my old iMac to Justin & Eric for repair and it was a great experience. I don't know much about computers so taking it to a honest, trustworthy, and reliable computer repair shop is important to me. I consider myself lucky to have found Justin & Eric. I was originally given a higher quote to cover the worst case scenario, which I understand. After they opened up my computer they were able to locate the source of the issue and repaired it at a much lower cost to me. They also updated me throughout the whole process. I recommend Justin & Eric for computer repairs as I had an awesome experience with them. Also, they build custom PCs at a reasonable price. When I am in the market for a custom PC, I will surely have them build one for me. read more

Excellent service and they know what they're doing! Super reliable and everything you'd want.

I needed a few modifications to my computer. Justin and Eric were a huge help, with recommendations and expertise beyond my expectations. Their service was prompt and the pricing was fair. I don't live in the area anymore but I would make the drive there again if I needed any more help with my computer in the future. read more

Good customer service with high level of it experience! Come to this place they know what their doing so you don't fry your pc

Eric is extremely knowledgeable competent in his computer skills. My custom loop did not want to power on. Turned out to be a faulty PSU. They got me back up and running! read more

Unfortunately my problem did not have an economical repair solutions, however, of all the companies I've requested a quote from, Eric gave me the most detailed explanation as to why a repair was not recommended. I'm a stubborn guy, but that explanation allowed me to see how pointless my effort was. read more

I originally have been dealing with Apple for months and they were not able to find out what was wrong with my computer. They wanted me to pay a "tier" of $495 and to replace my track pad it would cost $200. As I was leaving Apple, I looked up computer repair shops on Yelp and found this spot. I called and spoke with Justin. He said I could come in and get a free quote to see what was wrong with my computer. I left it and within the hour he called me back and said that he could replace my trackpad for $55 (not including labor) and it would be ready before they closed. I asked what if it wasn't the trackpad and they put it on? He let me know that he would take it off and that I would not be charged. Luckily it was the trackpad! My grand total was $87 and my computer was done in less than 2 hours. I would HIGHLY recommend this place! Justin was professional, helpful and very knowledgeable. If you check-in with Yelp you get an additional 10% off. read more

Nice little neighborhood computer repair shop. They managed to get a key that popped off back on our laptop (despite the retention clips being mangled) at a very reasonable price. read more

I am here on an emergency family medical trip. Eric was able to take my computer that seemed to have crashed in right away. My regular guy in my hometown was not able to diagnosis and help unless I brought in the computer. Eric quickly got my computer up and running, ran a diagnosis on my hard drive, let me sit in their office and quickly check emails that I haven't had access to and did so with complete professionalism. Then, he didn't charge me. What? Who does that? Come here. This is the place you want your computer repaired. Nice to have my computer crash in the heart of Silicon Valley I guess. But even better I found J&E on Yelp. read more

I brought my computer in to have a CD unit repaired and they spent a good deal of time with me while they diagnosed that the unit needed replacing. After receiving the part they replaced it while I waited. Eric was spending all necessary time on the phone and greeting walk-ins to make customers feel comfortable and informed as to how to solve their problems while Justin worked rapidly on my computer. Their customer service is as good as it gets! read more

This is one of the rare occurrences where I didn't really experience an "actual" food/service that I gave a 5-Star reviews because they didn't have to, but cared enough to provide an alternative - THAT is service! My Samsung S8+ charging port mulfuctioned recently, and needed some repairs so my cellphone wouldn't complain "plug in the charger" even though it IS plugged into an electrical wall outlet. I remember the phone repairs shop next to Sunnyvale Costco, so I went on Yelp, and from there, it appeared that they no longer serve customers on a drop-in basis, you need to arrange ahead of time by answering some form questionnaire; while filling in, the app asked if you're also interested in having these distributed to other potential repair shops nearby. Most just returned with a Yelp message, "we don't do cellphone", not Justin & Eric Computer Repairs! Even though they too only do computers & no cellphone, they were kind enough to send me a link to one that does near Camden/Bascom area. So, I'm sure if they do decide to provide cellphone repairs, they'd do an amazing job! read more

I struck gold when finding Justin and Eric's computer repair! My laptop was repaired right in front of me! A couple of honest guys who sure know their stuff. Plus, you never feel like they are just 'making up' charges. When you're retired you need to get value for your money. Justin & Eric's is that value, your computer is in great hands! read more

Excellent and quick service, and friendly too... my go-to for computer issues. What more can I say!?

Yes! terrific skills and diagnostic abilities!!! I just hope they can stay in Calif!!! They are especially good at upgrading HDs to SSDs!! read more

They are straight shooters and will do whatever is necessary within reason to get your computer up and running. They provide a lot of detail (technical) and are up front about expected costs once the issue is diagnosed. I very much appreciate their efforts to mitigate COVID transmission at their place of business. read more

My Acer laptop was running extremely slow especially accessing the internet and all my Win10 applications. Eric made on phone diagnosis that the HD was most likely at fault. I dropped off the machine for in house test. I was quoted a fair price for replacement of the HD and cloning the drive contents onto a 1 TB SSD. Got laptop back within two days with all my files restored and running at SSD speed. Fantastic job. read more

TLDR : Friendly , knowledgeable, and professional. Highly recommend. My computer recently had a bsod(blue screen of death) and I had no idea how to fix it nor did any of my friends who build and usually fix their own PCs. After a day or two watching YouTube videos and trying my hand at fixing my pc I gave up and reached out to yelp quotes and Justin actually gave me a quote within minutes and seemed to be knowledgeable on the topic. I went and dropped off my pc and Eric went to work to figure out the problem. Eric was friendly and talkative on any subject that I would throw his way. It really helped me on deciding on what to buy and how to optimize my pc. He knew what he was talking about and would give his honest opinion on every subject. Justin is very profession and knows his way around fixing issues. I am glad I chose this repair shop before any others. read more

I brought my son in to have some minor help and walked away with lots of wisdom and an awesome experience. I definetly recommend these guys, great service and very competitive prices. Eric was awesome and will be back to see him anytime we need PC help! read more

The staff here is very knowlegable and passionate about the work they do. They walked me through the tests they were running as they were running them as well as explained how the various components of my PC worked (im fairly new to PC building so it was very helpful to get some expert troubleshooting tips) and my PC was up and running 10 min after I set it on their counter. Pros: Exellent and fast service. Will not upsell you on parts/services you dont need. Supporting local business means your money goes to actual people. Cons: Couldnt come up with any. This will be the only repair shop I intend to use going forward. read more

I brought my computer in to see if there could be anything done to fix my system (HP All in One) that my cat had knocked over the week before. Unfortunately, my computer screen which also has the cp unit built inside was not able to be fixed. They gave me a quick quote and several options to be able to recover and save my data on an external hard drive. The price was reasonable and the service was excellent. I will go here from now on for any computer issues in the future. read more

I dropped in with my new build that needed some tweaking to run correctly. Eric dropped everything to take care of it right there on the counter. He dialed it in pretty quickly, got it software loaded and optimized. I also learned a lot from him in the process. I highly recommend! read more

Super friendly and super helpful. Save yourself the trouble getting ripped off by corporate chains and go here.

This dynamic duo is great! I'm glad I was able to find these guys to resolve my IT issues. They are fast, knowledgeable and on top of it. They are now my go to for things that I need to be resolved. read more

Eric & the Staff.... Are Great... Fast....Professional....Quality Work Reasonable Cost..... read more

I used their service to repair the broken front panel of my laptop. I went to a couple of other places but they all seemed to be quoting too high without even explaining what needs to be fixed. Finally I went to Justin@Eric. They were very knowledgeable and explained what parts exactly need to be replaced and how much each would cost. They gave me a very reasonable quote after adding the labor charges. The parts they ordered were gonna take a few days to be delivered. Their communication was prompt and timely. As soon as the parts were delivered, they called me up and got everything fixed the same day. I really liked their work ethic. I highly recommend them. read more

Just got home from a visit to Justin and Eric's. I was having software problems with my PC, and I was quite frustrated. Eric took care of everything, told me what was going on, why it was happening, and he fixed the problems. He must have spent 45 minutes with me, and now I have a computer that will do what I want it to. He didn't charge me, which I thought was more than gracious and kind. Over time, I've had to go to different computer repair businesses. Some OK, some really awful. Justin and Eric run a fabulous business, they are now my "go to." Got a computer problem? Go see these guys, they are the best. read more

I would give this business more than 5-star if I can. These guys are rare commodity and old school. They take good care of their customers, very sincere, passionate and great value for the price they charge. I walked in with a very corrupt H/D that my data relied on, Eric was a terrific trouble-shooter, very pragmatic and has a successful methodical approach to bot S/W and H/d problems. I walked out with a viable solution and my computer now works better that before the problem occurred. read more

Last Tuesday, I was using my mid-2012 MacBook Pro (a computer that has never once caused me any major issues) when Chrome crashed. Having experienced this before, I decided to reset my computer knowing it would solve that problem. Well, when it was time for me log back in after the reset, the progress bar kept stopping about 1/3 of the way and then my MacBook would shut-off. I panicked and no amount of restarting, re-typing my password, trying to repair the disk using the disk utility, etc. would work. I took it to the Apple store the next day and, surprise surprise, the "geniuses" couldn't fix it and said I probably needed to do a complete OS reinstall, meaning my hard drive would get wiped, and that it was going to cost $600-$700 just to fix it. To make matters worse, the external hard-drive I had done all my time machine backups on had broken just a few weeks prior, so I was staring at the possibility of losing my entire life of writing, photos, music, etc.. I was crushed. When I told that to the Apple store people, they said there was nothing they could do to save my data. Then they started selling me on a new MacBook!! Thankfully, my sister referred me over to Justin and Eric, who have been doing IT work for her, and after speaking with Justin on the phone for a few minutes, he made it seem like this was a very fixable issue. Justin got back to me the morning after I brought the MacBook in and said my OS was indeed corrupted, but it didn't mean I had to lose all my files. All he would have to do was reinstall my OS then do a data transfer of my files back onto the computer. The best part was that setting up the new OS on my computer would not mean I would lose all of my settings, etc.--so it's basically as if nothing ever happened to my laptop. Justin also saw the tattered charger I brought in with the laptop (I've had the same one since 2012!) and said he could get me a refurbished charger for only $40. He also said he could get me a good deal on a new external HD (1TB), meaning I could do a time machine backup right when I got home and be protected once again. I took him up on both offers. In total, Justin and Eric charged me $270 for the OS install, data transfer, new charger and external hard drive, and it only took them a few days to finish everything. They are, without a doubt, the best computer repairmen I have ever come across and I will definitely use them again in the future, if need be. If you have a Mac that is no longer under Apple protection, you would be foolish to take it to the Apple store instead of Justin and Eric. read more

Quick turnaround, reasonable rates and takes the time to explain options. Felt very comfortable dealing with them. They are my go-to guys - so glad I found them. read more

The real MVPs of the computer service. These guys r really out here to help n not money hungry and trying to sell you stuff to you! So I had my computer dropped off at different computer service place on Almaden on Saturday morning and they couldn't figure out and I had to keep calling and checking up on them. I called on Monday and they did not figured out or even touched my computer. So, I called and asked to pick up my computer so I can either return or take it to somewhere else. They told me we're closing in 30min so I don't think you should come and I was like wtffff I can be there in 5min!! Because I was already annoyed by them keep telling me I'll call you tomorrow or we will figure out by tomo BS!!! When I got there I realized they didn't even touch my computer and gave me bullshit saying they're busy and kept lying to me. So I picked up my computer and called Eric at 6:50PM and figured he can take a look at them next day or so but he stayed late and figured out the problems and fixed them!! And because he said he didn't really fix much he said free of charge!! So of course I'm gonna write awesome reviews for them! read more

These guys are a breath of fresh air! Extremely knowledgeable and very reasonably priced. I finally found my forever it guys!

I highly recommend Justin and Eric's Computer repair. Justin and Eric are both super friendly and helpful in fully explaining issues and options. My old Gateway desktop kept freezing after a power failure. I requested some quotes from other shops to fix it and they ranged from "too old, buy a new one", to an OS reinstall for $169, to a $149 just to do a diagnoses. Justin responded that it was likely the hard drive and went further to point out that my processor is a 6 core and a good one and if that was the only issue, the computer was worth keeping. They offer a completely free full diagnostic and he said to bring it in and then we could decide what to do afterwards. The hard drive was the only issue and now the computer runs faster than it did new! Thanks guys! read more

Being an IT person myself, I never thought I would need help with building a computer. After building a new gaming computer for my son, it didn't work. I tore it apart and rebuilt and still no luck. I took it to Eric, and he found it was a bad motherboard socket (brand new). After getting the new one, they built my computer and set everything up so my son could play his games! I got it home and after 10+ hours I still could not connect to the internet. I finally emailed them on a Saturday, and an hour later I realized my own router was the problem. I reset it to factory settings, and got it working. Justin emailed me back telling me what the problem probably was, and he was correct! I should have asked him earlier. I highly recommend these guys! They were very reasonably priced, extremely knowledgeable and were more concerned with helping me, rather than trying to sell me stuff. I will definitely use them again in the future if I need computer help! I can recommend them without reservations. They conduct their business with integrity! read more

I brought in a new custom computer build (not related to Justin and Eric, a home built system) that had some a cpu error led on the motherboard hoping for some help to diagnose and fix the problem. Eric and his team did a fantastic job in a few hours not only finding the problem (likely some extra paste in the cpu socket)but also cleaned up all the cabling very neatly, installed Windows 10 and updated various drivers, reseated the motherboard and cpu heatsink better, and even some basic software they knew my eight year old son would use for gaming (Steam and Discord). All at incredibly good rate, very friendly and also detailed. Very impressed, expect will go back to them in future for any computer needs or other services they provide. read more

I recently ran Cat6 Ethernet wiring to 4 rooms in my house. The extent of my techie ventures stopped there, as I quickly learned stripping and crimping Cat6 was not as easy as the YouTube videos made it look. After a quick call to Justin & Eric's, I had an appointment scheduled and within a couple of days flawless Ethernet outlets installed in my house courtesy of Justin. Justin & Eric's were very responsive and professional, answering all my questions promptly. Plus they have some nice competitive pricing. I will definitely be using their computer services again in the future! read more

Responsive and thorough. It's like having a new computer all over.