What a great delivery experience! Very professional and kind. Even arrived at the beginning of the window. I was apprehensive because the phone disconnects when you try to reach them, but the men that came out couldn't have been better. I highly recommend Justo. M.O., Los Angeles read more

Watch out driving down the 110 freeway. The Maniac in truck number 26 tried to run me off the road. We all know merging onto the 110 is pretty hectic, but you probably shouldn't wait till the last 10 ft to cut me off, especially not when you're in a large truck. No worries though. Like I said it can be hectic but I will honk at you to let you know. Hey, that was pretty dangerous...... Imagine being delivery driver number 26 and getting so offended that I warned you with a honk......that you proceed to run me off the road. Imagine driving a company vehicle with the company named plastered all over the truck and still trying to get aggressive with somebody who was just warning you that you merged too late. Imagine hiring a company with dim-witted drivers who have short tempers. Justo delivery at your service Next time managers and corporates should follow up and call people back about their lethally aggressive drivers read more

They damaged my expensive maple staircase putting deep gouges in 3 of the treads. I am very angry and want this repaired read more

Customer service pretty much does not exist. I scheduled my mattress deliver online as they requested in the email. They were supposed to call 24 hours before the delivery day to confirm a 3 hour time window for the delivery. No one contacted me. No one is picking up the phone at the customer service number. I left 3 voicemails and sent an email to their customer service address. No response whatsoever. As I said, customer service nonexistent. Will be calling the mattress company to complain. read more

They miss delivery days and don't call to notify you. terrible customer service and no one seems to care. You will likely get better service by hiring two guys and a truck at Home Depot. read more

Edit: the guys who actually did the delivery were great. Ordered a Saatva mattress, they had Justo reach out about scheduling delivery. The site wanted me to pick a day, with no options for windows of time. I called and explained that I cannot be available for an entire day. Could we do Friday before I have to leave at 2:30pm? Maybe "before 2" just to be safe? No problem they said, that's a huge window. You'll get a call the day before confirming the time slot, they said. So today I get the call - at 4:27pm - with an automated message saying the delivery will come tomorrow (Friday) between 2-4pm. Exactly when I said I couldn't be available. So I call, get someone who says "let me transfer you" then I get a voicemail. I leave a message. I call back. The call has me on hold for a minute and then drops, again and again. Come to find out they close at 4:30! So they let me know three minutes before the end of their day that they're planning to show up tomorrow during the one time slot I said would not work for me. That's Justo! read more

Quick and competent, friendly and efficient. They called before delivery so we were ready for the new bed and they were patient while we changed a light bulb. read more

They told me my mattress would be delivered today and that they'd call me yesterday to give me a delivery window. No one called. Now they're not answering their phones and someone from a different hub is saying my mattress didn't even know their route. So unprofessional and unreliable. read more

Great delivery company. Used them several times. On time, very nice and professional staff. Highly recommend this company 5* Thank you.

Such poor customer service. I had to use them because the company I bought my sofa from contracted with them. They brought me two different colored sofas (I bought a sectional) and their delivery guys said: oh we thought they were supposed to be different colors. Additionally, the sofa was supposed to be reversible and it wasn't. Then it took over a week for them to finally deliver the right sofa. The only reason they finally delivered it is because I called them and basically begged them. Their customer service was poor throughout the entire process. They should have been way more accommodating to someone who they delivered the wrong sofa to. If you have a choice, don't pick them. read more

Eric and Alberto were extremely conscious in making sure that my mattress and bed frame and headboard was assembled with care and accuracy. I would trust them again to deliver any future furniture. They are the best! read more

Hands down the WORST delivery company I have ever experienced, and as an interior designer I have worked with many. Their customer service proved absolutely horrendous on numerous occasions, they were impossible to get a hold of, completely forgot to deliver my piece one day, and the second time gave me a delivery window and the proceeded to call me the night before (when no one was even accessible) to change the delivery time window after they had already screwed up once. I never write yelp reviews, but in this case I am so appalled by this experience that I feel like I need to get it out there and let everyone know to not use this company under any circumstances. Horrible on all counts. read more

Do not hire this company. It has been a complete nightmare dealing with this company. We bought a beautiful piece of furniture at Restoration Hardware in Long Beach. We hired Justo Delivery service since they have set up shop at Restoration Hardware and had used once before. On September 19, 2014, they brought the piece of furniture to my home. It was horribly damaged and had not only scrapes all over, but also what appeared to be melted smudges of the patina. It seemed that the piece was really irreparable. I refused the delivery and told them that I needed to be reimbursed for the furniture piece. They promised that they could repair it and that they had a furniture craftsmen company that could repair it. I spoke to the headquarters and they promised to repair the piece to its original state. They guaranteed it. After calling non-stop for two weeks, because they wouldn't return my calls since the business day after the delivery date, September 22. I finally got a live person, and they couldn't locate my furniture piece. It wasn't until my husband called every day, spoke to Curtis and Jeremy, the owners, that they finally agreed to deliver the repaired piece on October 17. I was so right to be skeptical. It was so atrocious. They painted shiny black the entire piece and I guess they tried to paint brown on the front. They took the value away from the piece. It looks like they spray-painted they whole thing and it is peeling off. I am so furious and upset over the whole thing. They are not returning calls and are the lousy company when it comes to customer service. Take a look at the pictures and see for yourself. NEVER Hire this company, especially to care for any valuable furniture. They deserve less than a star. read more

See all

we suppose to have delivery on a Sunday between 2pm and 5pm, no one call us to tell us that the truck had broken down in Bakersfield, CA., Left a message with the office and no one returned my call. The driver called on Monday, which was a federal holiday, and I was off that day. The driver wanted to know if someone would be home to take immediate delivery. The guys arrived within 10 minutes, unloaded the items and set up our furniture in the correct rooms.. very happy with service. But it would of been nice if someone had told us that the delivery would be delayed. read more

Was very disappointed. My furniture was picked up from the store quickly, on the Monday before Thanksgiving, and was told it might deliver by Wednesday, before Thanksgiving. It is now Thursday, one week later; they never called me, I had to call them to make sure my furniture was not lost. Then they said they would call to give me a 2-hour window - they did not call; I had to call them again on the Thursday they were supposed to deliver. They said they would deliver between 1-3pm. It is now 4:15pm - they have not delivered, nor did they call. I called them again and was told their driver was delayed - they would contact their driver and call me back to let me know when he would be coming. That was half an hour ago, and as before, they have not called... read more

We just had a mattress delivered by Justo Delivery out of Compton, Ca. They notified us the day before with a three hour time span for our delivery the next day. The day of delivery we got another notice that they would be arriving within a half an hour. They were there in 15 minutes. Adrian and Israel were polite and efficient. They had our old mattress and box springs out of the house and our new adjustable bed but together in thirty minutes and explained to us how to operate the controls. Excellent on time and efficient service. read more

Beware...Do not use this service. They conveniently disappear.....I called them for 4 days without contact....concerned I spent several thousand dollars at Restoration Hardware...They finally showed up after threats....kind threats....appropriate threats. Hire your own contractor... read more

So I bought a piece of furniture from China back in May. After several weeks the piece finally arrived, got through customs and made it to St. George warehouse (which is AWFUL btw if you are trying to get a single crate on your own out of that place!). Very long story and huge headache later, Justo Delivery was able to get my furniture from the warehouse and deliver it to my house. The operations manager was beyond helpful in accommodating my schedule. They opened up my crate, took photos as received and delivered it right to my living room. Their service was fabulous and I highly recommend using them for delivery service!! read more

I had been dealing with an absolute nightmare with a furniture manufacturer; the product was to ship within 4-6 of delivery, but on week 12 it had not moved. Once the product made it to Justo Blanket Wrap their truck to Colorado (where my client is) had already left and our furniture wouldn't be delivered for another 4 weeks! No one at the manufacturer would speak to me, return my calls, or e-mails but Angel and Jeremy with Justo kept me up to date daily. They not only fought for us and our client to receive the product sooner than the 4 week window, they personally wrapped the product SUPER well and expedited the shipment. I wish these guys were in Denver so I could use them on the regular! I would recommend these guys to my mom (and you KNOW that means they are great). read more

I use them through my work in a showroom, and with my own design clients. Their customer service is AMAZING. I have worked with several shipping companies over the years, Justo is definitely my favorite. My only wish is that they delivered to the east coast as well. One day! read more

A Designers dream! Absolutely love this company and everything they stand for.

I purchased a living room set from Coleman Furniture located in the East. Coleman's contracted the delivery of the furniture with Justo Delivery. Justo's called me to schedule the delivery. I was shocked that they offered the very next day as an option to deliver the furniture. I was even more shocked to find that the two gentlemen arrived within the timeframe promised. The two gentlemen were not only ontime, but they were exceptionally polite, courteous and accomodating. During this period, things were extremely chaotic at my house and I neglected to get the name of the delivery company [Justo's]. In September I ordered more furniture from Coleman's and was so happy that the same delivery company [Justo's] called to schedule a delivery time. Once again, I received outstanding customer service from the dispatcher and the two gentlemen who delivered the furniture. I take care of my 81 year old mom who is dependent on an oxygen generator. The two gentlemen who arrived today were so friendly and caring to my mom that she called me at work to tell me how much she liked them (and my mom doesn't like anyone)! I have never written a review on the internet before, but I think it is so important to recognize excellent customer service, as it seems to be the exception and not the rule. Many many thanks to Justo's Blanket Wrap Delivery Service. Kris B. Lakewood, CA read more

Although there was an issue with all the product not being delivered as expected. Alice was a pleasure to deal with. She rescheduled the delivery of the rest of the furniture at my convenience. The delivery drivers Felipe and Axel along with the 1st scheduled delivery were Professionals. They made sure that I was satisfied with the chest they delivered and were courteous enough to take off their shoes before entering the house. They took extreme care not to damage the furniture the walls, stair rails to the second story or my floors. I have had many deliveries of furniture in the past, but none of this caliber. Great Job Justo. read more

Today I had some furniture picked up to ship to my sister in Northern California The two movers were wonderful They were careful and did a great job Thanks! read more

I had an order for a bedroom chest delivered today. The service was fantastic. They set up a delivery time and got to my apartment right on time. The employees were courteous and did a great job unpacking and putting the chest in the proper place in my closet. They cleaned up afterwards and took all of the wrapping stuff away. All the while they had a nice smile and acted as if they were proud of the company they worked for. I couldn't be more pleased with the way they went about doing their job. This was not at all what I expected from my usual delivery experience. read more

Great service!! Jeremy is always quick to respond and on top of everything!!! Would definitely recommend to use Justo Delivery Service to everyone who needs to move or deliver High-End furniture. Great installation service as well!!! Good Job guys, such a pleasure working with you! read more

My table finally got delivered 3 hrs. late. The delivery people were very nice. They told me they were told the dispatcher was calling everyone to let them know they were running late. The dispatched NEVER called me or left any voicemail. I escalated to Restoration Hardware. They were fantastic and actually credited me for the delivery. RESTORATION HARDWARE AND EVERYONE ELSE..DO NOT TRUST OR USE THIS COMPANY.. I sent email to the owner and others and also left voice mail and never got a single response. My hope is Restoration Hardware will take this company off their vendor list as they are HORRIBLE! FIRE JUSTO DELIVERY. IF YOU STILL USE THEM YOU HAVE BEEN WARNED. LOOK A THE OTHER YELP REVIEWS. read more

If there was an option to give negative stars, I would. Where do I even begin, the drivers are RUDE, Inconsiderate, un-cleanly and un-professional. The company came highly recommended, but turns out is just a mom and pop moving service that doesn't care about quality or customer service. The staff at the call center was incompetent and didn't have a clue about my delivery. The drivers were rude and rushed through the delivery knocking over items, tracking dirt and debris on the carpet and just down right did not care. I WILL NEVER use this service ever again. I will pay extra to have the professionals do it. read more

I purchased a set of furniture, and the furniture company hired Justo Delivery to deliver my furniture. In May 2014 I received a call from Justo Delivery stating that my bed and desk had arrived in their warehouse and were ready to be delivered. The delivery was scheduled for the following Thursday. I live in San Diego County and Justo Delivery only comes down to this area on Thursdays. The bed was supposed to be delivered between 3-5 pm. I was told I'd receive a call 1/2 hour prior to the delivery. At 4:45pm I still had not received a call, so I called and spoke to someone who said they'd contact the drivers and get back to me. The guy called me back and said the drivers were running late and they'd be at my house in an hour. I said fine, and waited for an hour. Nobody showed up and nobody called. So, at 6:30 I called Justo back and again and was told they'd be at my house by 8pm. I said fine and waited again. No delivery guys and no phone call. So, I called again, twice more, until the delivery guys finally showed up at my house at 10:40pm. To their credit, the delivery guys were very professional and apologetic. They did a great job of unloading my furniture and moving it into my house without damaging anything. They also put everything together and did it quickly and perfectly. So, again, the delivery guys were awesome, and CLEARLY it was not their fault for being late. They had been overbooked for deliveries, and I just happened to be the last person they were delivering to. I also want to add that Justo sent me a $5 Starbucks gift certificate for my troubles, along with an apology note, so that was nice. So, why am I writing this review a couple months later in July 2014? Because Justo Delivery was supposed to deliver my dresser today between 1-3pm. Nobody showed up and nobody called me. I had to call Justo and was told they'd be here by 3:45pm and I'd get a call a 1/2 hour before. Well, 3:45 has come and gone and no call. I called Justo and nobody answered the phone, so I left a message. No return call. The delivery guys showed up at 4pm. It was the same super friendly guys that delivered last time, and they did a great job once again. So, Justo Deliveries, listen up. You guys need to stop overbooking your drivers. It's just going to tick off your customers and it's not fair (or safe!) to your delivery guys. Maybe you should let them call your customers when they're running late, since clearly the communication from your office is not working. read more

I have been working with this family owned business for over 4 years and I can't recommend them enough. They are good solid business poeple with your best intentions at heart. I deal with incredibly expensive furniture and cannot afford mistakes like ding, chips etc. They have a real commitment to doing it right. Give them a call for items you can't be worried about. read more

Justo has handled delivery for my company and for me personally. I highly recommend them. They delivered locally (in the bay area) and to Texas. They gave me specific times, and when there was a problem, they called several times to give me updates. Friendly service with no issues at all. Tim at TL Design Group LLC read more

I ship and receive Ligne Roset furniture monthly and I only use Justo. They are thorough and prompt. Blanket wrap door to door service that is unbeatable and economical. Thank you very much! They handle my items with great care and concern. The Furniture Always shows up way it departed. Perfect every time! read more

My mom's mahogany bedroom set was shipped from L.A. to northern California. The customer service was wonderful. It all arrived safely. The 2 delivery men were polite and handled everything with great care. I would not hesitate to use Justo in the future. Thanks read more

We were suppose to have our furniture delivered on Monday of last week..They called and canceled on Monday morning and said it was not able to fit on their truck and that the set will not be delivered until the next Monday..We were very upset with this and could not do anything about..So we waited..Patrick and Pat Jr..delivered our piece tonight and when I can say they did a great job.They did...It was wrapped up and they took their time unwrapping and putting it together..When the glass pieces were to be put in the cabinet, Patrick took out his white gloves and made sure it was perfection! His son cleaned up the boxes from the porch and off they went..Im not sure if Mondays problem was their fault but after seeing the work and detail they did, Im over it..I would recommend this company to my family and friends if they wanted their furniture and home in one piece :-) Thanks Patrick and Pat..Worth the wait. read more

Scheduled a delivery and was told they would arrive between 4-6pm. That afternoon, they called and said the delivery guys were running behind and they would deliver between 6-8pm. They ended up getting to my place at 9:00 pm as I was getting ready to wind down and go to bed. I'd give them 1-star but the delivery guys were nice and very apologetic and said they had a lot of deliveries. The scheduling department should have done a better job of managing scheduled deliveries (and expectations). read more

I used Justo Blanket Wrap delivery service to deliver a piece I bought on craigslist. They picked it up in Irvine and had it to me in San Jose within a week in perfect condition and for a great price. Now when I buy anything from within CA, I call Justo and will even use them over some stores' delivery service. read more

I sell a unique brand of a solid wood Spanish style furniture. My products are very heavy and made of Mesquite wood. The guys from Justo were very nice and respectful. They assisted me with my needs and time and did not rush packing. The furniture was delivered to my clients in Arizona a couple of days later. My clients expressed to me how great Justo was, and for that reason, I am writing this review. Thanks for the successful deliveries! Elegant Options, LLC read more

I just used Justo's for the first time and was so impressed. They gave me the best quote and were extremely professional from pick up to delivery. The turn around time to get a couch from northern CA to southern was only a few days, and the sofa arrived in perfect condition. Justo's gives you a window for delivery time and then will call when the drivers are within half an hour away. I will definitely be using Justo's delivery service in the future and recommending them to friends as well. read more

Three men delivered a Restoration Hardware sofa for me. They called before they came, and had a hard job getting this large 9 foot sofa up my stairs to the bonus room. It took a lot of patience and muscle to navigate the switchback. They took their time and made tremendous effort to be sure nothing was damaged. I have used this company twice before and will use again. Their employees were very careful plus their delivery price was very fair. read more

avoid at all costs if possible. they missed the delivery window twice, then said they'd deliver on saturday morning. friday I got a call saying they'd delivery between 2 and 5. finally when I threatened to cancel all together they arranged for a morning delivery as I was originally promised. by some miracle, they actually showed up as promised, even though I didn't get any call beforehand. read more