The value and selection is more than okay, but the service was absolutely HORRID. i ask where a…read moreproduct is and all i get it a "7". no "aisle 7" or even a glance in my direction. just mid conversation and lightly says 7 to me. like at least have the decency to look at me. after coming back up to the counter to purchase the item i needed, the guy in green with the beard just simply sounded like he hated his job and his life. his vocal aura just made the whole interaction feel so bland and boring. have a little life, it's a nice day. just because your day is not perfect, doesn't mean you should spread that energy; especially to your customers whilst being a retail worker. Will not return, as if that means anything to a big store like this one, but i'd rather shop somewhere where the workers are pleasant to talk to, maybe even a bit personable if it's not too much to ask.

I have used Thornridge Ace in the past -- several times. Every single time the older gentlemen (who…read moreare apparently the owners) are impatient and rude. Previously I was not able to order paint online and pay. However, this time I checked and the website indicated I could select the type of paint and color, pay online and I would be emailed when product was ready for pickup...which I did. I received an email shortly after placing the order. That email read "YOUR ORDER IS READY FOR PICKUP". Now, I know what that means but it appears Thornridge Ace does not. I drove to the store -- and by the way -- I chose this store because it is much closer to my home than other stores. In the past, I would order online from Ricciardi Brothers in Fairless Hills, because I can order & pay online and then just go in and my paint is ready TO BE PICKED UP. Anyway, I arrive at Thornridge and show the gentleman behind the checkout counter the email with my name and order number, which clearly indicates my order is ready to be picked up. He snarls that it is not ready -- and then goes to the paint center, spends three or four minutes trying to look up the order and then a young man says he has the order. To my surprise, instead of handing me the mixed quart of paint, the young man goes back to another area of the store, comes back with a quart of paint and then has to put the paint into the color distributor -- then put the can in the 'mixer'. At this point I have been in the store for over 12 minutes. I say to the older gentleman that I was surprised the paint wasn't ready and he snaps "well, what if you didn't come to get it" and walks away. WHAT? WHAT?? WHAT?????? The paint HAS BEEN PAID FOR -- YOU SOLD THE CAN OF PAINT. Who cares if I don't come in -- are you kidding me? So, after the young man mixes my paint and hands it to me I politely say to him all of the above. I was very nice about it, but said this situation was so badly handled that I could have driven back and forth to Ricciardi's three times for the amount of time it took me in Thornridge. He also said "well, if people don't come to pick up their paint, then we're stuck with it". I said - "BUT IT'S PAID FOR -- YOU MADE THE SALE!!!!!! Oh, and by the way, if people don't come and pick up their custom mixed cans of paint -- you can call Restore to give them a donation of paint and they will send someone over to pick up the paid for paint so they can offer it to their customers". I will never ever go back to Thornridge. They seem to have completely forgotten that they are a local retailer -- and in today's marketplace, the little retailers are struggling against all the big box stores (whose customer service is far superior!!!). Customers are your lifeline. It's a shame this is no longer important to you. And one more thing -- I will be posting this review on Google & Yelp -- where there are many other negative reviews about unfortunate and completely unacceptable interactions with the owner(s) of this store. Shame on you...

Great local hardware store. I was waited on right away. It was my first time there but won't be the…read morelast! The gentleman who waited on me was pleasant and humming while working. You can tell he loves what he does. Happy to give them business over the big stores.

Friendly quality service. Had multiple screens repaired. Done in a timely professional manner.read more

This is a fantastic local hardware store located right on Pennsylvania Avenue. They have a parking…read morelot that's located behind the store which was much appreciated while the snow covered most of the street parking. The service is great. The store is packed with everything you might need along with great customer service to help you when needed. Shopping local is important these days ! I'll be back!

I moved to the area somewhat recently and love this store, Rick and Bonnie are always very pleasant…read moreand extremely helpful. My experience with them started with a need for something minor but in a hurry. They are always well stocked with very reasonable pricing, plus the availability to outsource some other services. I prefer the mom and pop shops over the big box for most things, especially when you know what you want, to get in and out, and not deal with crowds, plus you support your own neighbors and community. They always remember your face, even in my case with often long times between visits due to surgeries and mobility issues. Always willing to go the extra mile and make their customer's day better than when they walked in. Services you really can't get at those big box stores!

Helpful, knowledgeable and friendly service! Well stocked with everything you need. Also an…read moreamazing selection of grills and accessories- stop in and see Mike and Kyle, they are experts on all of their products!

Gabby is the best! Wonderful Old Fashions that she gleefully smoked for us. Yes, I said gleefully…read morebecause the vibe here was so positive and so much fun. As the neon sign said, "Do fun $hit" and coming here was exactly that!!!

BRISTOL, PA: when we found out that Hops and Hardware Distillery allows dogs, we were thrilled as…read moredowntown Bristol is a beautiful town along the Delaware River and now we have a dog friendly place to visit! Leashed and friendly dogs are allowed inside the modern tasting room and outside at the impressive patio and we enjoyed our visit on a boisterous Sunday afternoon. The management is cognizant of how dogs may interact with each other and may suggest that if other dogs are inside maybe it will be better to sit outside, but it is all up to your comfort level. We really enjoyed this craft distillery, makers of vodka, gin, and rum that deliciously feature their liquors in hand crafted cocktails. A customer favorite is the "Famous Drilled Orange" where a hole is drilled into a fresh orange and filled with vodka. You have a choice of a grapefruit and also a liquor-free version. The Lady Guava rum-based drink is also so delicious and there is a whole list of cocktails to choose from. They also offer local beer, wine, mead, and non-alcoholic options. A soft pretzel, personal pizza, and mixed nuts are available for purchase and you can also bring your own food. There is a free parking lot right next door off Basin Street. We were so happy that one of our most supportive followers was also hanging out at Hops and Hardware and recognized us: Dave B., and his pups Dozer & Pugsley! It was fun to catch up and we appreciate meeting others who love hanging out with their dogs and supporting small businesses.

Cookies AND hardware! Spoke with the store manager, Tim after he asked me if I needed help. I…read moreappreciate the quality customer service and personable environment, a classic small town hardware store. You get the feeling through their engagement with the community, knickknacks and services provide true value to Newtown. Thanks y'all!

Great gem. Old time hardware store that has everything. Their secret weapon is their friendly and…read morehelpful staff that can fix anything for a reasonable price.

An old time hardware store. If you need 1 nut and 1 bolt,…read morethey will have it and a reasonable price. I go here frequently.

Great job redoing several window screens. Prompt service reasonable price friendly help.read more

I felt safe going in (mostly because if the cute cat) because there were signs posted about masks…read morebeing required. The attendant was nice and made me feel welcome. I wish I needed something more than a 10.00 plunger.

Rittenhouse Hardware exemplifies the kind of neighborhood store that every city should cherish. I…read morelive nearby and make it a point to visit whenever possible. The store is highly organized and offers a surprisingly wide array of items for its size. What truly distinguishes it, however, is its staff. They are knowledgeable, patient, and genuinely helpful. Walking in with a problem, they'll help you think through the best solution. Often, the advice alone makes the trip worthwhile, with the purchase being a bonus. In an age where almost everything can be ordered instantly online, places like this still play an essential role. Some issues require judgment and experience, not just a quick online search. The team here clearly knows their craft and is happy to share their expertise. What I especially value is their honesty. They never try to pressure you into buying unnecessary items. If they don't carry what you need, they'll tell you and often point you toward where to find it. Such confidence and integrity are rare. While large stores like Home Depot have vast inventories, for smaller or specialized items, especially related to older Center City homes, this store is often the better choice. Prices are fair, and the quality of guidance enhances the overall value. It's evident that this store is run with pride, care, and years of expertise. It has genuine character, and I hope the neighborhood appreciates it as much as I do. I'm always impressed when I visit. Thank you!

I went to this location based on the positive reviews, hoping to get a key copied. I walked in and…read moreasked if I could have my E-bike key copied and the owner aggressively said "no", without any explanation. He said it with a tone, as if I asked for something taboo and I immediately wonderned of I had said something wrong. I don't have any problem with them not offering the service, but as a customer its just good business and communication skills to explain why a service is not offered and to then provide alternative solutions. I felt very uncomfortable about the exchange and his abrasiveness.