Update 3: I filed a BBB complaint. The business responded with false claims that I harassed the…read moreowner on social media and LinkedIn and cited an employer I have never worked for. They are now threatening legal action. I stand by my posts and have not made any false statements. TO THE OWNERS RESPONSE. Don't be sad about my review--be disappointed in yourselves as business owners. Do better. Everything written in your response directly contradicts what I was told in person. You stated that multiple attempts were made to contact me regarding this incident. That is false. No one contacted me at any point. Management only became aware of the issue after I reached out. You also claim my dog was properly cleaned and reference video footage. If such footage exists, please share it--you have my email. His condition upon pickup clearly indicated otherwise, as I spent 45 minutes cleaning feces from his paws once we got home. There is also no reasonable way this could have been "missed." My dog was wearing a large winter jacket that required staff to handle and touch all four of his paws in order to put it on. Staff were taking an extended amount of time before bringing him out, and another employee stepped in to assist with getting him ready. Given that level of handling, it is not credible that feces covering his paws went unnoticed by anyone who was paying attention. Regarding the padding, two staff members explicitly stated it was part of his care due to concerns about him falling as a senior dog. That representation was a key factor in my decision to purchase the Pawdemics service. Lastly, I appreciate the advice suggesting veterinary boarding. However, that recommendation could have been communicated during intake, during follow-up calls, or after I paid for an evaluation. At no point was this raised as a concern. You had no issue accepting my dog despite him being partially blind, deaf, and showing signs of dementia--until after something went wrong. Your response continues to contradict what was communicated to me in person. Again, if you have additional information or footage, please provide it via email. I am absolutely disgusted with this facility and my experience here. I was convinced to place my dog, Tito, in their "Pawdemics" service after being told he would receive constant surveillance and that it would be best for him as a senior dog. I was also promised a padded room for his comfort and safety. None of this was true. The room they described to me is apparently under construction, and instead my dog was kept in a cage with no padding anywhere on site. When I picked him up today, his paws were filled with chunks of feces. I was told he had an accident and that staff had cleaned him up -- clearly, that did not happen. I spent 45 minutes cleaning him myself once we got home. I don't understand how something like this could be "missed." When I raised my concerns, the general manager repeatedly stated that they have other dogs and cannot watch him consistently. If that's the case, why am I paying extra for a service that was sold to me as individualized, specialized care tailored to my senior dog? The explanation directly contradicts how this service was marketed. I asked to speak with someone above the general manager and was told there is no one -- that the owner does not interact with clients. That response alone speaks volumes. This was a complete misrepresentation of services and a very upsetting experience for both me and my dog. I would strongly caution anyone considering this place, especially if you are trusting them with a senior or special-needs pet.

Within just a handful of times of using the daycare service at DePAW (after 4+ years using a…read moredifferent doggy day care, weekly, without incident), our dog got bit and injured by another dog while under the care of DePAW, a bite that tore her ear, damaged tissue and wound up requiring her to be sedated and given stitches. When they called us to tell us about the incident, DePAW told us that another dog had 'overcorrected' ours, when she tried to play with a dog that didn't want to play with her. A professional dog daycare service needs to have the experience and knowledge to separate dogs before this happens - most often bites happen with uncomfortable dogs, not aggressive ones. It's clear that the other dog was uncomfortable in the situation they had the dogs in, and our dog got the worst of it. We feel this was a preventable accident and likely a result of either staff not recognizing the energies of the dogs under their care, or them taking on more dogs than they can handle at one time. A dog who is uncomfortable enough to seriously bite and injure another dog should not be in the same room as a playful dog who wants to initiate play with others. Perhaps even more disappointing on a personal level was the conduct of DePAW in the aftermath, and how transactional and impersonal our interactions with them have felt. When calling us to tell us what happened they never apologized for our dog getting hurt there (I am sure this is a liability thing they are trained to do) and they did not follow up afterwards to see how our dog was doing. We only heard from them after we sent an email expressing disappointment a week later - we did hear an apology then, to their credit. I'm sure we've signed a waiver giving away all of our rights in terms of compensation and vet bills, so we didn't even try to ask DePAW for help with the hundreds of dollars of medical bills we have incurred due to this incident, but they didn't even waive the $35 daycare charge for the day she got hurt. I guess a dollar is a dollar. I don't think I've ever taken the time to write a negative Yelp review when we've had a bad experience, particularly with local businesses, but given this experience I don't feel like DePAW is necessarily a safe or caring place to leave your dog and so for that reason I feel that people should hear our experience. Again, we've taken both our dogs to a different doggy day care for 4+ years on a weekly basis and always felt they were safe and well taken care of by people who were attentive and cared for the wellbeing of our pups. That's not at all how I've felt interacting with DePAW - it feels very much like they care about your dollars, not your dogs. I can't speak to their other services, and I'm sure there are people working here who truly love dogs, but I'd strongly recommend you look elsewhere for safer, more caring and less transactional daycare options.

We absolutely love Ruffner's our pup runs to the door when I tell him it's time to go to school and…read moreplay with his friends

Great staff who get to know your beloved furry friends and take good care of them while you are…read moreaway. They don't hesitate to make recommendations on observed behavior. Day care and grooming are available as well. They keep track of health records for your pets protection. I trust this team.

Nick takes really great care of our girls! They absolutely love to see Uncle. Nick! The kennel is…read moreclean and spacious and our dogs are allowed to stay together. He's the best!

I've been boarding with Shelly for years and highly highly recommend Shelly and her kennel!!! the…read morefirst time I visited to check out her facility I was astounded at how CLEAN the kennels were inside the building and the outside runs/area. very roomy and Shelly absolutely will take the best care of your pet. my shepherd was going through skin allergies and getting specific foods at specific feeding times. Shelly didn't hesitate one bit with the care routine needed and took her on runs every day. I also judge a kennel on how my dog reacts when we get out of the car... well no hesitation on my shepherd's part!!! she RAN to the gate, literally pulled me to get in there! Great people, very accommodating and easy to work with. Nice drive in the country!

Our dogs stayed at Sweet Paws from 5/22-5/31/2026. When I picked them up their beds were covered in…read moredry urine (not a fresh accident) which is not common behavior for them. Their nails which I paid to be trimmed were still very long and they appeared to be highly stressed. The treats we sent for them were also untouched. I contacted Sweet paws the next day to get a better understanding of what happened. When speaking with their staff I was informed that my dogs nails were cut with a dull dremel and they just got a new one if I wanted to bring them back "for free" and also that they urinated their beds nightly. Being that this is highly unusual behavior I asked for more information on their bathroom schedule and was told the last opportunity they are given to use the washroom is between 530-6pm and then everyone leaves for the night and doesn't return until 6am. They informed me they know this is a long time and are trying to get more staff to stay later which does nothing for my dogs that spent 9 nights alone for 12 hours without the opportunity to use the washroom or be cared for. This is cruel and neglectful at the very least. It is widely known that dogs should not be left alone for 12 hours physiologically and mentally, being that your business is caring for animals, you should absolutely know better and to chose to run your business this way is negligent. Update: I spoke with Terry who manages Sweet Paws along with several other facilities but typically lives out of state. I was informed this is industry standard for dogs to be left extended periods of time without the opportunity to use the washroom, and that other facilities are not likely not being truthful if they say otherwise. Terry was misinformed about my dog's neutered status and suggested that not being neutered is the reason for their accidents (both of my dogs are neutered and have been since I adopted them). Heavy focus of the conversation was "educating" me on what the norm is for boarding facilities since my dogs have never boarded before despite having explained I have family who have a history of working in the business for many years. Terry suggested that I never board my dogs again anywhere. When I would repeat back information that was told to me I was told I was twisting their words instead of highlighting issues in the information that was being told to me. For example, I was told word for word that they don't have staff later because in the past staff that stayed later did nothing. When I replied that is an internal management issue and should not fall on the customer or pets, I was told I was twisting her words. In the end Terry did say she would bring this concern to the owners and see how they could improve but it's hard to believe since I was told over and over that this is the standard and I should not have expected more. What I hoped for was an honest apology and understanding that this is not okay. What I received was an apology quickly followed up by excuses and repeatedly told "this is the norm" Terry encouraged me to not beat myself up and to be grateful they are okay because some facilities lose the dogs in their care. So you can take information as their bottom line. At the end of the day, if you get your dog back that should be enough.

Have been bringing my dog here for years and loved it. But now with their new policy of not…read moreincluding play time in the boarding price, I'm not so sure. Unless you pay extra for daycare they only get out of their cages for 10-15 minute potty breaks and only if it's a nice day.

Our pups have been coming here for five years and they love it! They always get excited when we…read moreturn on Waterman Road: Play time! Tammy also always remembers the dog's names whenever I call for a reservation and say my name. She's truly an animal lover and really is attentive to their needs. This is an old fashioned sort of kennel. It has a series of fences around the property so the dogs can play in groups safely. Tammy is careful to keep the dogs in play groups that are appropriate for their size and temperament. The dogs stay in individual kennels in a large pole barn that is climate controlled, but doesn't have the other comforts of home. I never send any bed or anything, just their food. Our guys are always happy to see us, and they never have had any problems under Tammy's care. Your dog(s) will come home tired, and likely reeking of a weekend in the country. We always plan a bath as soon as we get home, which seems to disappoint them greatly. Dogs love to be stinky! I recommend this kennel for your dog's next vacation.

The owner was really nice until I had a complaint. I was really respectful about it as well because…read moreI like to help business owners improve on their businesses in anyway possible. I left my pup there for 4 days while I was on vacation. I came back to pick him up and he had a bite mark on his cheek. The groomer said it was a hot spot although my dog has had numerous of hot spots, he's never had them on his face and they've never looked like bloody sores. I took him home to unpack his bags to find mice droppings in his food. I called muddy paws and stated my concern and requested a refund for his food that was $50 a bag at petco. The owner was upset over the phone and told me to come back to receive a check in the amount of my pups dog food. I arrived, and the owner was rude to me. She stated that I should have already been aware of mice (although it was my first time there and she never stated over the phone that her facility had mice) I stated that it would have been better to notify paying customers of this issue. She later told me that me and my puppy weren't welcomed back and proceeded to block my number. This sucked because I'm sure my puppy had a great time with the other dogs there and I wouldn't have had an issue if she would have made me aware of the mice infestation they had before I dropped my pup off. I would have looked elsewhere for boarding services.

We have been using Dogs Run the Fox for almost a year, and we have been very impressed. We have two…read moredogs, including one that is super outgoing and one that is afraid of his own shadow. Brett and the other walkers are great with our dogs and their different needs and personalities. Brett is always responsive in communication and is great at letting us know if one of the dog's behavior is off, like they are sick, or if something else is needed. The different time options allow for flexibility, which is what we need for our schedules, and the prices are excellent for the service provided.

Brett and his team are awesome! I got a referral from a neighbor when I moved into my townhouse and…read moreit has been so helpful. Since moving, I do not have a backyard for my Aussie's to run around in and one of them gets a little stir crazy the days I work. Having her run with Brett a few times a week really helped.

I would NEVER recommend this place. We're traveling and needed a kennel for our pups. They're super…read moremisleading with their prices and we even got our pups groomed but they stunk when we picked them up. This place is more like a "day care" rather than an overnight kennel so beware if you're going to be using them. Owner even admitted to making a mistake on her advertising and still didn't correct her mistake. She has horrible business practices and they probably aren't good with animals if they treat humans horribly. Stay away and buyer beware.

We've been members since 2016 and up until last week have had good experiences. Our dog ingested…read moremultiple pieces of a TNK toy in which exploratory surgery was needed to determine all foreign body was no longer a threat. TNK reminded us that we didn't specify the type of foreign body in his chart and that they are not responsible for medical-related foreign body complications. We trusted the staff to care for our dog while we were away and it costed us over $2000 to which TNK declined to cover.

I love Paulina's Dog Walking Services she's very safe with all this madness going around and she…read moretakes great care of my dog. I own 2 dogs and they love seeing Paulina once a week! 11/10 would recommend!