We recently boarded our two dogs at Pet Resort in the Gardens, including one who is diabetic…read more Before booking, we specifically confirmed by phone that they were able to properly care for a diabetic dog and felt comfortable trusting them. We provided verbal instructions twice and written instructions stating that our dog needed to be fed at 7 AM and 7 PM so that his insulin could be administered on a consistent schedule. Unfortunately, we learned at pick up that he had been fed at approximately 8:30 AM and 4:30 PM each day instead. Consistency is extremely important for diabetic dogs, and this type of deviation can be dangerous. When we questioned the feeding times, we were told that special schedules are only followed when instructions are provided. After we pointed out that instructions had been given multiple times, they were eventually located in his chart. What's most disappointing is the apparent lack of concern regarding the seriousness of the error. Mistakes can happen, but attention to detail and an appropriate response are critical, especially when caring for animals with medical conditions. Based on our experience, we were left concerned about the level of communication and oversight provided. We'd never bring our dogs back.

My two year old dog always loves her stays at Pet Resort in the Gardens, as well as spending the…read moreday at doggy day care. I enjoy receiving text messages, along with photos of her playing, while I'm away and feel assured she's having a fun time and well cared for. The lodging area offers large spaces to give plenty of room for her bed, water and food and employees take special care to review requests with me when I drop her off for her stay. Also, her vet is next door which is convenient in the event she needs any services.

After getting our Goldendoodle, we could tell he was much more energetic than our last who had…read morepassed. We knew we wanted to get him into training but were in the middle of a move. We called Brian when he was 8 months old and I only wish we had started sooner. After 6 sessions, we could walk our puppy without him pulling and he would sit immediately if we stopped walking. We are now a few weeks into off leash training and are looking so forward to having a dog that will listen off leash. Brian is fantastic with our dog and does a great job teaching us how to train him as well!

Ok. I screwed up. About 15 years ago I met Brian and he trained us and a very rambunctious Black…read moreLab mix. This dog was out of control, living on the streets and absolutely no manners. He is now a very fond memory of a wonderful pet and companion. We lost him to cancer about 4 years ago. The Way I messed up is with our current 7.7 pound 15 month old Pomeranian. We attempted to train him using Lucky Dog training in Keller. We tried obedience, manners and zen classes. As he completed each of these classes our goal was to get him into agility. We were assured he was ready for agility based on the instructor's recommendations. Our first Agility teacher was patient and very good with our little man. Our second agility instructor was very good at agility course work but was terrible at teaching him or us behavior techniques. Mind you the techniques we learned in the previous classes only worked minimally at best. It all came to a head when we were given very strict instructions as to not come to class early, remove him from the training area when he was not in the ring; all in a text message. No phone call until the decision was made to remove him from the program. The excuse was that the trainer was busy. If they had enough time to send a text, a phone call would have been quicker and we might have been able to come to a compromise. We had no clue that this was coming. We had concerns but no way given help to deal with our dog. After a call from the owner it was decided our dog was no longer welcome. In Desperation, I called Brian and explained the situation. He was overwhelming willing to help. In the approximately 6 weeks since the occurrence at Luck Dog, Brian has our little man in line and he is much easier to take in public. I venture to say he will be a wonderful dog in short order. Brian accomplished more in six weeks than Lucky Dog training was able to accomplish in five months. You cannot go wrong with using this man.

My mother's dog started to have a cough as of recent so I decided to do a quick stop at Petco. I…read morecame to this location since the Grand Prairie location was out of a lot of allergy medication. Immediately when I walked into this location I was greeted by both of the employees. They made it known that they were there to help service their customers right away. I explained to the employee (Ricky) that's the name on the receipt my current situation about what was happening with my mom's dog Carter. I was thinking it could have been allergies. He told me what products he would use and suggested what he has used on his animals in the past. He listened to my concerns and gave me options right away. Even the lady at the counter gave her suggestions on what could have caused the coughing. I genuinely loved how they were concerned as if it was their animal as well. Hopefully these items do the trick! Thank you so much! Definitely a location I would recommend!

Won't shop anywhere else for my pet needs! This store has the BEST customer service from all of…read moreits associates! I found a stray cat and she had 7 two week old kittens. I was really stressed about what to do with them but could not just have them out there so I took them in. The next day I went to this Petco location and was warmly greeted by a gentleman who happened to be the general manager of this store. He not only helped me pick out exactly what I needed, he directed me to the best food for the mom that was still affordable and he gave me advice on what to do to care for them and more. He helped me find a collar that was on clearance for the mom cat... he didn't just try to make money off of me, he genuinely cared to help me! I have been back to this store a few times since then and he is always so kind, supportive and helpful! Neely was a warm ray of light and the blessing I needed in a stressful situation that I felt lost in. Neely, you are so much more than just the GM of this store, you are an incredible human being and an angel on earth!

Our dogs Bertie and Lyle trained with EJ for two weeks in June and July and learned a tremendous…read moreamount. It is such a pleasure to walk with them now, and they are a pleasure to be around. Thank you so much for your fantastic work with them! We highly recommend Complete K9 Training.

After years of having dogs--including a spirited bull terrier--we thought we were ready for the…read morechaos of two new puppies. Turns out, we were in for a wild ride! It quickly became clear we needed expert guidance, and we're so glad we took a leap of faith with Heidi and Complete K9 Training. I truly can't recommend them enough. Heidi's approach gave our whole family the tools and confidence to handle these adorable bundles of energy and stubbornness. Our girls now know all their commands, and we reinforce them with just 10 minutes of daily practice. The transformation has been incredible--and we feel so much more equipped to raise well-behaved, happy pups.

K-9 Culture is THE place for dog training. We did a lot of research on finding a board and training…read moreprogram and were incredibly impressed with K-9 Culture. We sent our dog JULY  for their four weeks program and had a wonderful experience with the dog training program. When I attended the initial consultation, I was amazed by how large, clean, and over-the-top the facility was. The talk lasted 30 minutes, and we spoke for almost one 1hour. They were patient, and we explained all our goals, which we wanted our July to be trained on. Tyler worked with July. We received daily "Pupdates" and report cards that included videos, photos, and an overall update on his improvement. I could tell Tyler cared about July as if he was his doggie. We are so proud and thrilled about the progress July has made. TRULY AMAZING! July's confidence built up, and his personality came through by the end of the 4-week board and train program. We can't wait to attend group classes and continue to board and bring him back to see the K-9 Culture team! I Recommend K-9 Culture to anyone looking for training for their doggie. Thank you, K-9 team & Tyler, for all your hard work.

I am so thankful for K-9 Culture! We brought our 5 year old dog in for 6 sessions of day training…read morefor behavioral issues. I felt confident that we would be safe and taken care of. I loved that his trainer, Sadler we send us videos after every session showing us what they worked on and how we can implement at home. Sadler was absolutely amazing and I can't wait to join her group sessions!

We've had a great experience working with Mr. Sam! Our dog has always been full of energy and…read morereactive--especially when someone comes to the door. He would bark, lunge, or jump if people knocked or even walked by, and I had kept him in one-on-one play at daycare because I wasn't fully confident in his interactions with other dogs. But after just the first session with Mr. Sam, we saw a noticeable difference. He not only helped our dog become calmer and more manageable at the door, but also gave us the tools and knowledge we needed to work through the behavior. By the second session, Mr. Sam had our dog calmly off-leash and playing with other dogs--including a puppy!--in a way I never imagined possible. He really understands dog behavior and is incredibly skilled at guiding both dogs and their humans through the process. Much of the progress is also specifically about me learning to manage my own nervousness due to his previous behavior and history - and trust the process, and Mr. Sam is great at walking you through that. If you're willing to follow his guidance and put in the effort, you'll absolutely notice a big improvement. I now feel more hopeful and empowered, and I'm already seeing a change in our dog's behavior both at the door and even in the car (another place he tends to go crazy). Looking forward to the continued progress--we're so thankful for his help!

My boyfriend and I recently adopted a toy poodle from a rescue less than a month ago and we were…read morehaving trouble with him adapting to his new environment. He didn't have the best relationship with my boyfriend at first, he was scared of him and wouldn't let him hold him, but after we had Sam come in for a consultation, it seemed like that all changed. We are going to continue to work with our dog with the tools that Sam gave us but even after one consultation, we saw immediate results. This was an eye opening experience for the correct way to train a dog. If you are even considering to get a dog trainer, go to Sam!

Amber and Lager (my two German Shepherds) have stayed here about 5-6 times, usually for 1-2 weeks…read moreat a time. I can tell they truly enjoy it by how excited they get when we arrive. I always pay for the playtime add-on, and it's worth it every time -- they come back looking more fit and muscular from all the exercise. They've never, not even once, come back sick. Highly recommend.

this place is aweful. I took my German Shepard first experience . I called to check on him was told…read morehe's ok and will fine. no aggression. so when I went to pick him up he was full of piss and support upset. the lady took me back to his cage where he was place and obviously stayed for the 24 hours. said she felt sorry for him tail tucked and whining the whole time she was there. no one called me!!!! this is just not a dog to my family!!!! they knew when I dropped him off he's my child!!!! I was warranted by my vet not to take any animal there!!!! lesson learned they are lucky I don't lawyer up !!!!