Our sweet Holly is looked after very Well! She's always…read morehappy to be picked up, but she enjoys her vacation there when we travel. Friendly staff, always seem to be available at last minute, facilitate clean and well kept, and grooming services available for an extra fee. AND a Veterans and First Responders discount offered! WIN WIN WIN!

After posting my reviews, I received a phone call from one of the trainers apologizing for not…read moreresponding to my inquiry. She was very kind and explained a mix up regarding emails with the owner. No big deal; these things happen. I appreciated her apology. She did inform me that they do not train in the kind of scent work I am looking for, and she sadly doesn't know anyone near my location who does. My only suggestion would be for the owner, since they are the ones who receive the emails. It might be best to respond to the customer in an email and state something to the effect of, "Colonial K9 has received your request and we will be forwarding your message to the respective trainer. Please let us know if a trainer has not gotten in contact with you in the next 48/72 hours." This way the customer knows their email has been seen and read. Otherwise, the customer feels their request wasn't taken seriously. Additionally, a reminder message or task could be created within the Microsoft 360 platform and be sent to the trainers. Just some ideas to help the customers and trainer so a customer isn't lost due to mistakes. Thank you again for the apology. It is appreciated. I have bumped my review up from two stars to fours stars. **Original Review** ***I have not used their services***This is only a review based on communication, or lack thereof*** On 08MAY2024, I called Colonial K9 to inquire about dog training; specifically scent work. I have been looking for a solid trainer since moving here. It has not been easy finding a reputable trainer. During the phone call, I was told to send an email because emails go straight to the owner. The owner will review the email and either respond personally, or the owner will send the email to the respective trainer. I thanked the person who I spoke with and promptly sent an email detailing my dog training needs. By 15MAY2024, I still hadn't received a response from Colonial K9. As a result, I sent another email and stated; "I am following up from my attached email as I have not received a response. If you are unable to help us, it's understandable. I would appreciate it if you could give us a referral on a trainer who can help." As of today, 24MAY2024, I have yet to receive a response. I am not sure where the disconnect is. All I want to do is find a solid trainer to continue with scent work training. I guess Colonial K9 isn't interested in assisting. Copy that!

We have two small dogs and they do such a great job of taking care of them!. All Fur Grooming…read morereally offers a lot or wonderful services. If your pet deserves the best (and they do), bring them here and they will take of them like they are thier own pets.

Every time I have taken my pup for a haircut with Jada, he looks 100% better coming back. I…read morerecommend this

We have used handsome hound for years. They are easy to schedule with and only have a few dogs…read moreonsite at a time. Very low stress for any anxious/shy dogs like my Labradoodle mix. Affordable prices and they always do a great job. Highly recommend.

My Daughter in Law and I are very happy and pleased with Her service, very efficient, Customer…read moreService Oriented, and Her and Her Assistants really care for the pets. She really memorice Owners and pets names as well as she remembers Family Members.. she is Awesome Amy God Continue Blessing Us With Her and Her Shop.

I like the fact that I can drop off my dog for a bath and nail cuts without an appointment. The…read moreprices are are also great.

I've been a customer since 2020…read more Excellent service! They are the only grooming service in town that's consistently inspires happy excitement in my son's senior dog. The dog loves going here for his bath. No other grooming service in town elicits such a response from him. I can't say enough good things about the comfort, relief, satisfaction, and trust this kind of a consistent response from the dog brings me and my son. A few times I've shown up with an appointment but they were too full and I had to take the dog home without his bath. He literally whined and cried all the way home, staring out the back window, then he sulked and moped around for two whole days after; it was heartbreaking. Literal tears from his eyes, and his face so very sad, and he didn't want to get out of the car when we got home, then he lingered by the door for a couple days after. His message to me was clear. He expected his bath from his favorite groomer and missed it. Great prices. Specials & coupons are available in local ad mailer magazines and via online. It's easier to get in for full bath if you set an appointment in advance, because they are always busy, especially around any holiday time. They offer self-grooming options too, but I've never used that service from them yet. They used to give a neckerchief to dogs they bathed, but then earlier this rear (2024) I realized they stopped giving the dogs their neckerchief. That saddened me as I was collecting them to make a blanket to eventually memorialize this aging senior dog. I don't know why they stopped it. I always looked forward to seeing which design he would get on bath day. I think he likes it too because when I would remove it a couple days post-bath, he would insistently ask for it and energetically play with it for hours. I hope they begin doing this again. Best grooming service in the area!

They do an excellent job grooming Sophie and cookie. I am so glad we found this place for grooming…read moreour 2 little dogs. We are comfortable with leaving them there for them to get groomed.

The owners and staff always have me at ease when I drop off my anxious Shitzu. I have special…read moreshampoo and conditioner for her allergies that they hold onto for us. I had been searching for an awesome groomer and thankful we finally found them

Our two pups stayed with them for a week when we went out of town. They were very professional in…read morethe booking processes. Answered any and all questions we had. They pick up and drop off and the girl that did that was so sweet and loved our doggies. We saw videos and updates the entire time they were there via their fb page and were greatful for the care our dogs were receiving. Please do your own research before listening to other reviews on here from people who have never been customers.

We have boarded our dogs with Brittany for going on 10 years. Ruger and Ivy love going there. Ruger…read morewas full of anxiety when we rescued him and they were fantastic with him. We have an upcoming reservation in October and have already booked for 2025.

As with all dog owners, we think our dog needs the most TLC and pampering. My Ody loves Janice and…read morethat is a rarity. Ody is so spoiled. I told Janice he is a bird dog--an English Springer Spaniel. After a little intro with Ody, Janice said he's not really a bird dog, he's really a circus dog. We fell in love with Janice right then. Ody loves the kennel and Janice.

We'd HIGHLY recommend Highland Oaks Kennel. Janis is an angel with our two Morkies, Dewphus and…read moreDolly. Janis calles the big guy "Dew" because she can't bring herself to call him Dewphus. :) Both dogs are very anxious to go with her when we drop them off. They seem to be very comfortable with her. She is extremely caring and loving to them. The kennel came to us highly recommended and we totally agree. We've used the facility a number of times. Janis is conscience in their care, feeding, loving, and play time.

The staff is amazing! They know our babies and they know how to take care of them. It's obvious…read morefrom the way they interact with them when we're there and the way our babies act with us when we picked them up that they have had nothing but the best care and the best interactions with staff and the other fur babies. We used to be concerned, going out of town and leaving our children, no more. We truck the staff at The Ruff House. They're amazing!

I had an amazing experience at The Ruff House in Fredericksburg, Va. while I was away at a…read moreconference in Las Vegas, my beloved dog Zena who has bladder cancer, began spotting blood in her urine. The compassionate and attentive team at Ruff House didn't hesitate to take action. They collected a urine specimen and delivered it to her veterinarian for testing, going above and beyond to ensure she received the care she needed. Knowing Zena was in such capable and loving hands gave me so much peace mind while I was away. The staff truly treated her like family and for that, I am beyond grateful. Thank you to the entire Ruff House family for your love, compassion and exceptional care for my sweet girl Zena. Your kindness means the world to us!