I brought my car in for normal service. They knew all the items that had to be serviced and showed…read moreme what they were. They did the service on time and gave me the car back completely clean. Very good shop.

I've been taking both my cars to Ken Scales for the past 12 years, but since Ken retired and his…read moreson Jeff stepped back from the business things have gone downhill, which is usually what happens when there's no owner presence on-site. When I took my Subaru in for an oil change, the tech didn't tighten the oil cap which popped off and blew oil all over my engine. Then, two weeks ago my Corvette wouldn't start, made a loud noise when I pushed the start button. AAA was not able to start it. Had to call a flat bed. Ken Scales did nothing for 2 days. On the third day they called and said the battery was dead. I told them I suspected something else was wrong because a dead battery makes no sound at all when you push the start button. I asked them to check everything having to do with starting the car that might have caused that noise. When they called to say they replaced the battery, I asked if they found what was causing the noise when pushing the start button. They said it was just a dead battery that's all, couldn't find anything else. This week, I drove the Corvette to Brookings, turned the engine off, but when I tried to start it again it made the same noise as before the new battery was installed. Worse yet, AAA said there were no AAA approved automotive service places within 30 miles, and they will only tow for 3 miles. I was terrified - 2 1/2 hours from home and no way to get there. After hitting the gas pedal a couple of times, I managed to get the car started, decided to try to make it home to Jacksonville. Took the car to Bob Thomas Automotive (BBB approved). They took the car right in, called me to say they hadn't found the problem yet, but assured me they would keep looking. Next morning their best technician called to say it took him 2 1/2 hours, but he finally found the problem. The grey wire to the fuel pump was loose. I will NEVER take my cars to Ken Scales again.

Tristin and staff did a great job assisting me in buying a hybrid on a limited budget. I highly…read morerecommend. I love the car and would go back again if I ever needed another one. I am lucky to have found them as I am new to the area And did not want to do a lot of competitive shopping. Give them a shot!

To start off, this was my fault, but how they handled how I wanted to fix this was worrisome. I…read moretext to check on a car I wanted to buy, and the sales professional accused me of waiting to make another fraud check and when i went to the GM, he directed his sales manager to contact me, The GM himself, couldn't take his time to contact me. With that being said, Mitch Parker, thank you for not making this a priority and giving another unnamed dealership a chance to gain my business.

Was ready to hand over cash to purchase a car on the lot. We agreed on a lower price, not a man of…read morehis word! Then, the car wasn't on the lot as I had an appointment to test drive it, excuses were made that one of the workers was using it! She could have used another lot car knowing I had an appointment to drive it. She loves it to much, sounds like they won't let it go! Then remove it from being available on your website. I left feeling like I was lied to over and over! Not getting my business anymore! They come across as being very friendly, just not knowing how to be honest and i don't like being lied to!

This place is a total RIP OFF. I brought my 2017 Electric Drive Smart Car fourtwo because it said…read moreit needed annual maintenance. After 2 hours and several calls asking how much they were going to charge with no response, I went to pay and the total charge was $378.74. The only thing they replaced was the "dessicant air drier" which they charged $150 for. They charged $179.50 for the maintenance. I found a YouTube video: How to change desiccant cartridge in a Smart Fortwo Electric Drive (451) https://www.youtube.com/watch?v=unAZEQQ8HWU&t=116s where they said the part was $54.03. WARNING: DO NOT GO HERE!!! They are non-communicative and a rip off. My bad for not calling around and looking at reviews on Nextdoor. Be forewarned. I should have checked Yelp :(

Larry was very patient, reassuring and knowledgeable regarding my Volvo XC60 T6. I am hoping to…read morehave his shop work on my car soon. The AC is not blowing cold !

Excellent service, communication, and fix. Larry, James, and everyone there was kind, professional,…read moreethical, and genuinely caring. They responded immediately to my need, fixed it quickly and for a reasonable and competitive price, and got me back on the road. Behind the scenes, they went above and beyond: finding the parts needed at the best price even though that meant going to multiple vendors, test driving and reassessing my truck, and developing a plan to make sure I got the best possible support and service. But all so quickly and cleanly that none of that was any stress to me at all. They are local and long standing, and they do business with ethics and integrity. They are worthy of trust. I'm so glad to know that they are here, and that any future need I have will be handled as well as I could possibly hope. Thank you guys, you are a great value to the community.

Been going to Curtis since I moved here 8 years ago on a word of mouth referral and never looked…read moreback!!! Ray Houck automotive is the BEST MECHANIC SHOP IVE EVER BEEN TOO! I'm a single mom can't waste time or money and he doesn't mess around with either!!!

The best best best! Auto mechanics in town. I have been…read moregoing to them for 3 years. Multiple cars, and I'm NEVER disappointed!! Kurtis and Beorn are professional and easy to work with. I'm so grateful to them for the care of my cars!!!!

Smart, competent, friendly people. What else do you want? If you live anywhere near Medford and…read moredrive a Honda, this is where you should take it. Don't argue! Just do it. And if you're wondering what my Honda needed? Nothing! I had concerns about the brakes, but 15 minutes up on the lift led to a clean bill of health ... at no charge.

I had driven by HR Automotive many times on my way to another business for the last several years…read morebut never stopped in. When my Honda Pilot suddenly experienced rough running as it had in the last couple of years and I couldn't even get into the dealer service for a week and would have to leave the car for up to a week, I called HR. I talked to Chris on the phone and described my problem, he said to bring it right in and he would run a quick diagnostic check on it. I was very impressed by Chris' knowledge and trouble shooting capabilities when he solved the problem in a matter of 15 minutes. He turned out to be the new owner purchasing the business about 4 months ago after gaining years of experience and knowledge at a large local Honda dealer. He also changed the oil, topped up fluids, gave the car a quick once over and charged a very reasonable amount for his services. What a find! I highly recommend Chris to any Honda owner!!

It is truly unfortunate that after 3 cars, and 19 years of great service while Star was under…read moreprevious ownership I am now writing this 1 Star review. I had triple A tow my car to Star on 10/27/25. I gave them a call in advance and let them know I would be sending it there and stated what had happened. For full context, I was exiting the free way in central point there was a small box in the middle of the road and I had not choice but to slow down and go over it. My car being an Alfa Romeo Giulia sits low and something was pulled out of the bottom of my car and it immediately lost all power steering. I was able to pull to the side at the very end of the ramp. No body damage at all, car was still drivable but no power steering. The tow truck drivers were able to drive it into the flatbed themselves. Zach from Star automotive s initial quote 10/27/25 totaled $10,054.53. See pic and note Quote 1. (This quote will dramatically change once insurance adjuster is involved) 4 quotes later, 2 subcontracted dealerships, a broken fuel module that made my car completely underivable, and no answers from Zach or Austin about what happened. The insurance claims adjuster, the service manager in Portland and the technicians all agree in writing that my car was not drivable when it was brought in and that someone clearly damaged the fuel module brought the car in with zero fuel, and then tried to cover it up ...the technician stated "it was hanging off when I saw it". Zach blamed this entire incident on a recall. Once again in writing the alfa Romeo dealership states this was not possible. I did not accuse Zach or Star right away when I was presented with all the evidence and facts...I called Zach and sent him the email from the service manager who he spoke with and checked my car in with. I simply wanted an answer, and a solution to this issue. It's Friday 4:47pm 2/27/26 my car is 246 miles away one way. The additional cost is $1113.31. I just wanted my car back. When I went down to Star after my phone call with Zach to simply discuss this in person...they said Paul is on vacation and that there was nothing they could do for me. I said I wanted to believe Zach wouldn't take advantage of me knowing how hard things were already finically ....Austin and Zach made many excuses that were not only unreasonable and impractical explanations for this incident but Austin then proceeded to yell at me and threatened to call the police on me. To the owner Paul...I know you are not aware of any of this, and from one business owner to another I am truly sorry this is what your employees are doing behind your back representing your business. I could have chosen a statefarm preferred shop, but due to my past experiences with Star, Dave specifically when he was there I chose your shop. Paul please contact me regarding this matter. I do have more documents and a video of my encounter with Zach and Austin this evening if you'd like to see to give you a full perspective. I will not upload all the documents, videos I have at the moment I will leave a thorough review in full after this claim has been closed out. I look forward to our conversation Paul and I have high hopes that you will make this disappointing situation right. Thank you Hi Paul I appreciate your quick response even with you being out of town. My car is ready to be picked up in Portland and both the shop and insurance claims department need to be notified as to what the plan is. I can not wait until March 20th. The car has been gone since October and I have to have this closed out and picked up no later than Tuesday 3/3/26. I can email you all documents, videos, emails and correspondence I have from the shop. I'm sure Zach has Alfas phone number as well. Just ask for Katherine she is the Service manager. Again, appreciate your fast response and attention to this situation.

Super unfortunate. Worst customer relations I've ever witnessed. Completely refused to even…read morediscuss; let alone rectify a problem they caused.

Easy to deal with. Eddie was punctual and courteous. Had…read morethe vehicle ready for pickup. Paperwork was all in order. Process went smooth. Would highly recommend

Yelp reviews don't let you leave "no stars." But that's my rating. I'm very disappointed…read more Our 2016 Ford Edge suffered a cracked flywheel, a known recall issue with our model year (https://static.nhtsa.gov/odi/tsbs/2022/MC-10218899-0001.pdf). The Butler Ford in Ashland service team identified the issue immediately as a recall problem and assured us they could fix it at no cost. That made us happy, as this is an expensive fix (about $3400). But then, after a day of back-and-forth phone calls, they told us that our car was too old for the recall benefit to apply, and we would have to pay the full amount. ' Not even an appeal to Ford's "Goodwill" division made a dent in this decision. So -- there's a known defect in the way the car was manufactured, but Ford refuses to honor it's own customer service recall. It makes no sense. The defect in the car doesn't go away just because the car gets older. It's still there, lurking, waiting to crack the flywheel and make your car inoperable. That's what happened to us, and it could happen to you. We also had to repeatedly ask if we could have a loaner car for our 1-car family to use while this expensive repair was being done. They finally allowed us to rent a car for $30/day. The repair took over a week. There are lots of ways this could have gone to so that Butler Ford of Ashland could keep us as customers. Needless to say, we're very dissatisified. As a result of this experience, we will never buy a Ford again, not from Butler Ford in Ashland, not from any Ford dealer. Ever.