Great job at an amazing price. People I had two quotes from two local well-known tree companies…read more Innovation tree services did the same job for half the price. They did exactly what I wanted. Great clean up afterwards. They were very professional and polite. I highly recommend this company.

Did a good job. Gave a decent price slightly overextended their schedule by say they could do the…read morejob the same day as the estimate. In the end it all worked out and they got it done.

I needed semi urgent tree removal and they were able to fit me into the schedule. They have the…read moreright tools and equipment to do the job quickly and efficiently. A four man crew was able to take down a very large tree using a crane and bucket platform. I was very impressed with their professionalism.

Update: As the response appears to focus more on explaining or excusing the employee's behavior…read morethan acknowledging full accountability and ownership for her actions, I thought it would be helpful to provide additional clarity regarding my concern. Specifically, the tone and manner in which she spoke to me were condescending. This was not simply a matter of disagreement or a misunderstanding of what was said; it was about how I was spoken to and treated as a customer. For clarity, condescending means speaking or behaving toward someone in a way that communicates a sense of superiority--as though the other person is less intelligent, less informed, or less deserving of respect. Examples of condescending behavior include: Talking down to someone: Explaining or responding to them as though they are incapable of understanding something simple. Using a dismissive or superior tone: Speaking in a manner that minimizes the other person's concerns or suggests their perspective is not worthy of serious consideration. Being patronizing: Using language or a tone that may appear polite on the surface but communicates disrespect or superiority. These descriptions accurately reflect my experience during the interaction. My concern is not that the employee was unable to accommodate my request or that we disagreed. My concern is the manner in which I was spoken to after I raised a legitimate issue. I would appreciate a response that acknowledges the impact of the employee's conduct rather than primarily providing explanations for why it occurred. Accountability means recognizing that, regardless of the employee's intent, the way the situation was handled and communicated was inappropriate and negatively affected the customer experience. Disappointing Customer Service and Poor Communication My experience with Flower City Tree Service was unfortunately overshadowed by significant communication, scheduling, billing, and customer service issues. We had specifically scheduled our tree trimming for a Friday. Because I work from home and have a newborn and a dog in the house, the scheduled date mattered. We made the necessary arrangements in advance to accommodate the workers, equipment, and significant noise associated with tree trimming. Despite that agreement, the crew arrived three days earlier than the scheduled date without any prior communication or approval from us. When I questioned why they had arrived early, I was told that the crew wanted to get out early on Friday and therefore chose to complete our job earlier in the week. That may have been more convenient for the company, but it was a significant inconvenience for the customer. A scheduled appointment should not simply be changed based on what is most convenient for the business without first contacting the customer. A basic phone call or text asking whether the earlier date worked would have been sufficient. I want to be fair and recognize that the gentlemen who actually performed the work were professional and courteous. In particular, the arborist with the bear tattoo was helpful and receptive. I explained that I wanted the tree trimmed a little higher, and he indicated that he would accommodate my request. I appreciated his professionalism and willingness to listen. Unfortunately, my interaction with the office was entirely different. I called and left a message because I wanted to discuss the unexpected scheduling change and provide some feedback regarding the communication and overall completion of the job. When I subsequently spoke with Julie Bunn, I found her manner of communicating with me to be extremely unprofessional and condescending. During our interaction, I was repeatedly interrupted and spoken to in a raised voice while attempting to explain my concerns. As a paying customer, I found the manner in which my concerns were handled unacceptable. The interaction did not end with the phone call. I also received text messages on my personal phone from Julie that I considered unnecessarily aggressive in tone. Rather than feeling that the company was interested in understanding or resolving a customer's concerns, the interaction became confrontational. What is most disappointing is that these issues were entirely avoidable. I was not calling to create a confrontation. I was attempting to provide reasonable feedback about an appointment being moved three days earlier without notice and to discuss concerns regarding the completed work. Instead of receiving professional customer service, I experienced an interaction that only escalated my concerns. The field crew deserves credit for their professionalism. However, good workmanship alone does not excuse poor communication, unexpected scheduling changes, billing discrepancies, or disrespectful treatment when a customer raises a concern. Based on my experience, I cannot recommend Flower City Tree Service.

Don't look elsewhere... these guys are amazing. Someone…read morementioned Ideal to me after watching them remove a neighbors HUGE tree. O'Neil Carter, the owner is a great guy. Polite, friendly, punctual and HONEST. 2 HUGE pine trees were taken down in our yard. They are a great team and work together very well. Communicating through every cut to keep the property and themselves safe. The clean up is throughout the job- from start to finish was terrific. We will definetely be calling them again for further tree removal.

So I called several arborists in order to have an old, ivy-infested and -choked tree removed from…read moreour front yard. Ideal was one of them. Ideal was doing a job one street away from me, the day before I called them, so I noted their number off the truck and called later. He called me back, and after presenting the price for the job (having driven by my house to check it out) I said "great, thanks. I have two other offers and I will discuss it with my wife and let someone know who has the job." A few minutes later he called back with a new offer. It beat the others. I said the job was his. Good businessman. The crew arrived exactly when expected on the agreed day. They were marvelously efficient and practiced good safety. The boss did a lot of air work in the "cherry picker" and the resulting cut logs were let down carefully. I gave the guys a lot of bottled cold water and thank-you money afterwards as you need to acknowledge a good team when you see it in action. #ServiceStarShoutout

If you're looking for an immaculate tree grooming, this is it! The Weber crew went far beyond the…read moreoriginal planning and turned my overgrown maple into a show piece. I'm blown away by the efforts of owner Ziggy and his crew. Ziggy, a former US Navy SEAL, brings his 'No Quit' ethics to the job. Very detail oriented and completely absorbed in getting the trims right! The crew cleaned as they went with friendly interactions. Highly recommend this service.

After dozens of referrals for him. Got my estimate 5 months ago. Was pushed aside for after storm…read morework, as it pays better. Then was told, can't do your job at all suddenly, literally 3 days before. This entire time, had i known, i could've found another company. Owner is a not a good person. Do not recommend

These tree wise guys came to the house a fire plug of a man. Created and gave me a price that…read moreoutshines the competition. He and his helper briefed on how and why they made cuts to bring down my ash.tree and oak trimmings, without and damage or debris on my property. One hell of a crew a true professional highly recommend. Next year he will be here again.

This company was able to do a difficult job, that other tree guys said that they could not do. They…read moreare insured, very professional and personable. Very highly recommended!

The owner of canopy Kings came to my home to give me an estimate. He was professional, kind,…read morerespectful, and frankly, one of the nicest people I've ever met. After he gave me a written estimate, we set a date for the work to commence. canopy Kings came to my home to give me an estimate. He was professional, kind, and frankly, one of the nicest people I've ever met. After he gave me a written estimate, we set a date for to commence. They showed up on time early morning, worked nonstop until almost and completed a very difficult technical and dangerous project with Absolute ease and precision. In addition to aesthetically my 5 acre parcel and trimming the trees, a minimum of 15 feet away from my and adding more light which intern will add more growth to my plants and my grass, they also removed a very Tree Removal where a 2 ton branch was dangling over my . This large tree branch has been something I've been extremely worried about and they took it down in less than an hour without a hitch. I give them top ratings for everything to playing good people. I'm hiring them again to do a job clearing some pasture acreage my home and I'm so pleased that I'll be able to use their services again. I rarely do a review, but in this case they deserve it I highly recommend them above any and all other service companies that I've ever worked .

Alex came and gave me a fair price to remove a dead tree from a house I was selling that same week…read more He also removed some limbs from another tree that were threatening the neighbors wires. He was caring, wonderful to work with, polite and cleaned up the remaining brush. I would highly recommend him. Great service!!

FANTASTIC!!!!!!!!!!!!!!!!!!!!!! They went above and beyond!!!!!! The outstanding equipment was…read moreimpressive. The price for the huge job they did was already very, very reasonable, and then they did so much extra work!! I cant recommend them enough!!!!!! Fabulous company!!!! 10 stars!!!!!!!!!!!!

Great experience with this company! Cool transformer-looking machines to reach the tops of all our…read moretrees with zero damage to our property. All work was completed in timely manner exactly as discussed and Dom was extremely knowledgeable so I feel great about the health of my trees moving forward!

I requested landscaping services early in the week, sent them pictures of what needed to be done…read moreand they showed up that week to complete the job! There were bushes removed and many other bushes trimmed. They disposed of all the bushes and branches etc and even blew off some old leaves stuck in the front garden areas. The property was left looking pristine. I would highly recommend this company for a landscaping project you need done correctly and in a timely fashion.

Dominick did a great job landscaping our property. He was dependable, respectful and hard…read moreworking. I highly recommend him and hope to use him again in the future.