Just needed to write a thank you to UTICA Wear Master for consistently being a trusted car shop…read more They are about good service, quality, and reasonable value. It is comforting knowing they will explain things without the runaround, and provide fair pricing, and delivery of services are usually met on time. I sense they like their job, and they do honorable work. Of note. Their marquee signage always has some funny quip or quote. I recommend and commend this establishment for routine oil changes with their program, and general auto work needed.

2024-07-26. Wear Master Utica…read more It's been a while since I wrote a review on this location so I figured it was time for a quick update. There's a reason why I still come here for all my automotive needs and it can be summed up in one word: INTEGRITY. The Utica location is the absolute best one of them all in SE Michigan in my opinion. The staff is professional and courteous and they continue their MO of only providing the services you want and need without "finding" any issues with your vehicle. The staff is honest and the mechanics perform excellent service. I've had several services performed on my 25 year old car and it still runs smoothly. I've tried other locations in the past and the service just isn't the same. For the past few years, I've been devoted to this one in Utica. To the staff and service team Wear Master Utica: great job and keep up the excellent work!

Found out problem and fixed it in a timely manner decent place pricing a bit high but seems to be…read moredecent work

This place is very poorly run. I dropped my truck off for a service I scheduled multiple days…read morebefore. At 3:45 I called to check on the progress. I was informed they had no idea who I was and didn't know how to get a hold of me. Even though they had texted to confirm the appointment and I left a business card (cell/office/email) with my keys. In the end, my work truck spent the day in their parking lot while they couldn't figure out how to call me. What a joke. If they fix cars like they can operate a telephone, I wouldn't hold out much hope.

This place does phenomenal work id come here for anything to get done. He is very knowledgeable and…read moreexplains and shoes you what the issues are and how they affect your ride.

Disorganized, poor communication, and the guy on the phone is a liar. Don't bring your vehicles…read morehere.

Shameful, Sad, and nothing short of disrespectful. A vehicle looking to be serviced was nothing…read moreshort of a botched surgery. DAVE, the "manager" who wont take NO as an answer, is a snake oil salesman. Brought into service, with no avail. Failed diagnoses, resulting into a new trans. I decided to scrap the vehicle. For days I received heckeling calls and voicemails, again confirming the car was junk. DAVE reassured me that multiple repairs, as well as a $4000 trans would be provided, and the phone calls would stop. I advised DAVE, that wouldn't be necessary. Yet Dave called and harassed daily about making the sale. Eventually, I agreed on the sake of my family. ONLY if I signed his 3rd party transaction for a transmission. SINCE it wasn't my vehicle, my special needs brother took it in my place, since I was guaranteed such courtesy. FAST FORWARD, the program I applied for involved such an outrageous interest that it would cripple my family. $6500 for a $4000 transmission if not paid in 90 days.. I reached back out to DAVE, only to find disrespect, disgust, and blasphemy as if it were my fault to make such a commitment on a vehicle my brother almost had in his grasp. DO BETTER A2 TRANS.

Back again to find a new person at the front desk David, this young gentlemen actually walked…read moreoutside to my vehicle while I was waiting for my husband to arrive. He inquired as to what he could help me with, I indicated my husband was on his way up to speak with him, and I was just waiting for him. I left a previous review but I did not know how to update the last review. Previously, our vehicle was still under an extended warranty that we purchased for our Cadillac ATS. The owner of A1 had his brother who I believe his name was Sam and a different Front Desk person whose name I cannot remember unfortunately look at my extended warranty paperwork after the diagnose came back of needing a new transmission. In addition to that I had communication issues, ie check engine light would randomly come on and then go off as well as a couple other - indicator lights. The transmission was completely replaced, and because it was under the extended warranty, they were able to get it covered from some company. There was no fee for a deductible to us. The Cadillac ATS is no longer manufactured and was not being manufactured when we purchased it. One of the reasons was the slipping in the transmission. They had to bring in a specialist mechanic to figure out why the different sensors were going off for no reason. I no longer get the check engine light. Fast forward to approximately two weeks ago my husband mentioned that there was something leaking out of the rear of my vehicle on our garage floor. So we took it back up to A1 quality they indicated it was the rear differential that needed to be replaced. We were discussing the possibility of a rebuilt differential however, they do not make rebuilt differentials for our model Cadillac ATS. My husband and I debated whether or not it was worth putting that money into a vehicle based on the age of it. Due to the fact that it now has a brand new transmission and overall seems to be running well. We were going to move forward with the repair. On the way to the shop to drop it off randomly my heater was not working in it. When I dropped it off, I explained to Dave that we needed to find out what the issue was with the heater and how much that repair would be prior to moving forward with the rear differential replacement. After they connected it to their machines and had their head mechanic Mike look at it. Dave passed on the information that it is a communication issue. They believe they have it working now, so we moved forward with replacing the rear differential. Our goal is to get a few more years out of it, and then we will be trading it in on a newer model. These repairs were worthwhile in our opinion based on the fact that the mileage is only 70,000. Time will tell if we made the right decision. However, we found that Dave was communicating through the entire process and updating us before we had to contact him every time. This was a pleasant surprise. The rear differential was repaired in one day and we were able to pick it up the same day. I can always speak to our personal experience with Dave, the owner as well as his mechanics when I say that they have treated us really well! All businesses need to make money to survive and we understand this. It is really nice to have some old-fashioned customer service. There is a warranty on the transmission work that they did as well as a warranty on the rear differential being replaced. I also asked Dave if we sell the vehicle do those warranties go forward to the new owner and he indicated that they did‼ No one is happy when their vehicle breaks down and it is additional money that you did not budget for but it is nice when the experience seems to be direct and honest.

Time will tell but I took my car in because of an unusual noise when I applied the brakes. . A…read morecomplete brake job ($1500) and still hearing the noise. They are going to go over it again on Friday. Usually good with their service so expect problem will be solved soon.

I appreciate Cap and Kevin for working with me with Endurance warranty even though the warranty did…read morenot cover what was wrong with my truck they did a thorough check on my truck I will be back soon.

Great job! Wife's muffler was a problem they fixed it it wasn't the muffler it was the pipe $200…read morehonest & quality!!!

The guys at Madison are always honest with what your vehicle really needs to have done, and they do…read morenot try to oversell you on things that still have some life left in them. Hard to find hard working truthful service people in this day and age. I highly recommend them for your service needs.

Service engine soon light came on on my car and I was unable to drive it. I called out all points…read more They gave me a diagnostic price and asked me to tow the car to them. The next day they had my vehicle and they diagnosed it. The engine was blown or at least had a major defect and needed to be replaced. They didn't try to upsell me just to get money. I'm coming to these guys for five years and was recommended this company by my brother-in-law who's been coming to them for a minimum of 10 years. Respectful, trustful and honest in an industry that is not always that way. I've been a mechanic since the 80s and I would recommend this company to anybody.

Dealing with All Pointes Auto is always a great experience…read more They are highly competent and go out of their way to insure the customer is happy with their work.

Excellent client care and communication are standard at this business!…read more Very please with the service and time it n took to complete the repair.

This company lied about replacing my pads and rotors on front break job 15 months ago and wanted to…read morecharge around $500 to do it again. Don't trust them.