I had them come out to look at the burner on my Jennair stove. I paid $435 for a part to be ordered. That was in April 2025. They came out to put the part on, but it was the wrong part, and while he was working on the stove he damaged a part for one of the other burners. So now I have 2 burners not working. And the only answer I get from the part is back ordered. I have called them multiple times, left messages and no call back. Last week I had my husband call from his phone. And amazingly the answered. That just tells me that they had my number blocked. This Company is not taking care of their customers. They have since changed their name to Graham Appliance. This just tells me that they are not a reputable company. They just like taking money from customers. I have requested a refund, but once again no response. Cathy C Heath, TX read more

I posted negatively two days ago. Since that time KandM has responded appropriately. Our part was delivered to them and the technician came today (2/6/2026) to fix the oven. It seems to be working fine. read more

Paid for Stove Top Parts , Today Phones Not Working !! Guess They went out of business & left their customers holding the bag Paid $$$ ...No Parts ....... read more

Do not use this company! I had them out over seven months ago and they could not do the repair to my refrigerator as they said they had to order the parts. I paid the $1,245 deposit as asked after which I was told the parts were on back order. I canceled the KW parts order two days after they took my deposit. From then on they stalled, made excuses and promises that were never fulfilled. They will keep your money and not refund it. Businesses that do this historically have had financial trouble and or they're just plain unscrupulous. They typically did not return my phone call so I would text them. On occasion I would receive a response with some excuse or a commitment to mail my refund. The refund never arrived of course. They deserve to go out of business if they are not already. They are not a company of integrity. read more

I should have checked their reviews before hiring them. This is a terrible company that continues to drain your finances, at some point logic has to kick in, if you have spent $800 on a fridge repair & they tell you it needs more parts & require a prepay of another $775....you should run! To boot, when I confronted the lady from the office about the excessive charges, she got combative & telling me it's "not her fault I bought a used fridge". I then hung up the phone & she immediately called back to bicker more. STAY AWAY, find someone else! read more

Very impressed with K&M, who exclusively services for Premier Grilling & independently. Family run business. I purchased a home recently that had multiple built in grills and some weren't functioning properly. Michael came out and quickly diagnosed the problem, educated me on what caused it and quickly repaired. He was professional, informative and took time to educate me on the grills. Reasonable pricing and prompt service. Highly recommend. read more

K & M Appliance - Appliances & Repair Near Me

Our Thermador warming drawer appliance broke the same day after the repair. We placed a deposit on the parts for our Thermador cooktop to be ordered. A date was scheduled for repair technician to come out and the call was rescheduled three times. My appliances were never repaired and eventually the company stopped calling me. I would not recommend this business. read more

Avoid K&M Appliance like the plague. They'll be great the first couple of times they come out and really win you over. Then you'll notice that every part you need is on backorder, which you'll find out AFTER you've paid them for them at an extreme markup. There's no communication unless you call them - better pray they answer! And certainly do not expect them to call or text you back. I'm out thousands of dollars. Called another repair company after waiting 7 months for K&M to get parts and found out nothing is on backorder; everything will be here in less than two weeks. I want my money back. read more

K&M is the lone Viking refrigerator service company fo AHS home warranty. They were out to my house 4 times, cancelled twice because they did not have the proper "balancing dolly," and when they do show, they don't bring the proper balancing dolly. Thus two guys have to balance the fridge on the "non-locking wheels" of the dolly, thus the third guys rushes the repair and does the repair incorrectly. I've had to pay out if my own pocket to have a competent appliance repair company come out and fix on their first attempt. #K&M Appliance and #americanhomeshield are embarrassments. They get 1 Star because I had to choose from 1-5. They deserve ZERO read more

Beware the bait and switch on pricing I called and described a simple, straightforward problem to get their help with. They quoted me $39 over the phone, but when the tech came he said it would be $130. When challenged about this discrepancy, they resorted to lying about what was quoted to me in the past and accusing me of making up the quote I had received. I had to ask the technician to leave given he had already been unprofessional about "stupid ass calls" and challenged my integrity. This was also the second time I had to call them out to work on the same appliance - so may indicate poor workmanship the first time around. read more

Giving them one star is generous! . The repaired an appliance in December that was a bandaid fix. I later found out after talking to experts that they only replaced part of our ranged igniter. Five months later the other half of the igniter went out. They only replaced 5 of the 6 burners because the screw head was stripped and they didn't want to take the time do fix it correctly. We had a work order for our dishwasher as well. These are two separate work orders for the same repair company through our home warranty. K & M treated it as the same ticket and would wait for all of the parts to arrive for all the appliances leaving us high and dry with broken appliances that at least one could have been fixed instead of waiting on both. We put the call in for the repairs on 5/3/2020. As of 6/19/2020 and after 5 trips to our home the appliances are still not fixed. They misdiagnosed the dishwasher and replaced the wrong motor, had to order a second motor, but only did so after we hadn't heard from them after 9 days. The owner's wife tried to blame the igniter not being replaced on a supposed back order when her husband came out and verified it was never replaced the first time because of a stripped screw head. The icing on the cake was on 6/12 I called to find out the status of the dishwasher motor and repair for range. They had to call me back after they talked to someone. I received a call back scheduling a final repair on 6/18 between 10 & 2. They never came. When they were a no-show my husband called to find out where they were. they told us we were never on the calendar and that WE were mistaken. I called corporate for our home warranty and they told me that the part for our oven was ordered and approved on 6/18. So we were taken off the schedule without given a curtsey call to let us know, and then lied to when we confronted them. They lied about parts being back ordered. The lied about repair problems, the even tried to lie to the home warranty company about the parts being delivered when the home warranty had tracking and delivery confirmation. On top of all this nonsense they even cracked the hose to the dishwasher and wouldn't repair it. My husband had to do it to get the dishwasher working again. They "fixed" the range on 6/24 but as soon as they left it didn't work. Doubt the even checked to see if it worked. What a joke! Stay far, far away from this company. It's a complete circus. read more

Worst service to call, the person Melissa does not provide any details while setting up the appointment & the service person is clueless & constantly on the phone with people who were trying to figure out what's wrong- in the end, no repair just diagnostics fees - that too outrageous read more

Backyard BBQ decided to stop working. The company comes out and tells me it's the built in gas line and charges me x amount of dollars. Fair enough. I call the plumber to come out. Plumber tells me it's the gas hose plastic flex hose for the grill to the wall and not the gas line leading to the house, another charge for that trip. I order a new hose and call to have the first company come back and install it since it requires some tape and I'm guessing tools I don't have. It took a whole 15 minutes and then get charged $100. I bought the part, you just brought the tools to do the tightening. The company is in the same town where I live, it isn't as if they had to drive clear across the metroplex. Live and learn. Use a different company. I'll buy a new grill before I ever recommend this company. read more

We recently moved to Dallas from San Jose, CA. Within 1 week of arrival we experienced several issues related to broken appliances. K & M Appliance responded quickly to our request for an assessment of our leaking washer. Chelsea was kind, courteous, friendly and very helpful in scheduling the service Technician to visit within the day of our request for assistance. Michael, contacted us 30 minutes prior to arrival. He was friendly, thorough in his assessment, efficient and effective. Hopefully, we will not require any additional services for broken appliances but if we do, I'll definitely give them a call! Responsive, respectful, courteous and friendly team of employees and quality services - what more can you ask for? I highly recommend K&M Appliance for any of your appliance repair needs. read more

Quick service to repair microwave . Ended up being just a blow fuse in microwave. Called in morning and repaired by 2 pm same day. Zack was fast,courteous, prompt and informative. Very pleased read more

I hired them to come out snd fix my ice machine. They gave me a quote for $1800 which I paid. After they came, the ice machine still never worked and then they wanted to charge me an additional $600 for something THEY forgot to put in the bid read more

Sorry to say, completely incompetent...they spent over five hours trying to repair the water filter line...a few days later the freezer stopped working completely...we're now waiting on another company to fix everything K&M damaged... read more

Do not use them. They came out 3 times to repair our refrigerator, each time they took more than 2 weeks to come back out. Spent over 2k and they want to charge me another diagnostic test to come back out 3 weeks from now. Texas Appliance refers them, but do not use them. read more

I saw all the horrible reviews for this company and thought they might be fake they were so bad. Sadly these reviews are completely real and justified. The technicians were incompetent, dishonest, and wanted to charge $1370 to replace a simple ignitor in my oven. They also wanted to mark up the part by over $450. I have since found out my oven's manufacturer does not recommend them for repairs which says quite a bit. Do yourself a favor and look elsewhere for appliance repairs unless you like being ripped off by incompetent, rude, and dishonest people. read more

The worst appliance repair company!!! I used to use Alltech Parker for years, happy with them. built a new house, all new appliances.. called the phone number and K&M answers. anyway I ask if they service Fisher & Paykel appliances. was told YES.... I wanted them to change the water filter on freezer when needed as I can't get down on floor to do it. Also had a new ice maker, which needs servicing periodically . was told, "Oh those are money pits" I should have known then not to go with K&M. They changed the filter two times ( done every six months) the third time they take filter out and break piping, my kitchen gets flooded. what a mess. They managed to stop water and put in new filter... then left. in a few minutes filter bursts and kitchen flooded again, called them back immediately . had to order new parts. when they came had to pull built in freezer and refrigerator out. could tell they really did not know what they were doing. anyway fixed problem. waited for time to change filter again and when guy came he could not get filter out! I finally said stop! didn't want flood again . told him to leave . He tells me now that they don't work on my brand anymore.. we got a hold of Fisher & Paykel technician and in one minute he got filter out with no problem.. K&M did not know what they were doing. Also they ruined our new expensive ice maker with the first service call. It was fine until they touched it. then it was expensive problem after problem. they kept saying it was ice makers! Please stay away from K&M. read more

Did not repair the dishwasher and ice maker - did more damage than repair and ended up costing me more to have another company come repair. Very incompetent. read more

The technicians who came seemed competent and efficient, but never had the appropriate parts. Parts always had to be ordered and then they return. Part prices were jacked up about 5-6 times. Tech said it was an EASY installation and wouldn't take 10 minutes, however quoted price was $225 and the part was $13 on line. My primary complaint if with the women who answer the phone. They are certainly NOT awesome, like another review I read. They are rude, rude, and rude. Cancelled my appointment and will find someone else or do it myself. read more

These He's guys are awful. They came out and claim to have inherited the service from the former distributor and I don't believe them. The tech came in charged me $130 to diagnose what I told him on the phone was wrong. They way overcharged me for a part in another $600 or so to replace the module in my Viking stove. The tech did not put the stove back together right: I found out later that he left an access cover on and line open that was starting to burn wires. I would sue these guys if I werent so busy. oh, and the tech came in my house with no mask! read more

I was given a four hour window and was called 15 minutes before the end of the timeframe. When I asked to be rescheduled tomorrow I was told they couldn't do that. When I told them I would be notifying my home warranty company of their response they told me I should find another repair provider. It's July and my freezer isn't cooling. It would seem that they would be more interested in helping people than telling them to go away!! Horrible Customer Service!!! read more

***BEWARE*** He doesn't like to work for "you people" I had a 8am - 9am appointment to check out my refrigerator that was not cooling. The tech did not show up to 10am.. after I called to find out what happened to my appointment.. someonecalled me back and said he would be there in 3 mins. Once he arrived..I explained what noise we heard and how it stopped cooling.. he opened the refrigerator.. put a thermometer in it.. then proceeded to go to the counter to do paperwork and look at his phone.. he didnt pull out the refrigerator or anything else but open the doors.. after 10 mins of just writing of paperwork.. i asked what was wrong.. then asked if he had worked on this type of refrigerator before.. he said it was the "fan" that i told him about.. i asked how did he know it was the Fan when he didn't look at anything.. he then proceeded to show me a diagram on the phone of the refrigerator.. but i was not interested in this information.. bc how could i trust this was the problem when he didn't do any diagnostics. I told him i would not be using his services because what was i paying $109 for? Nothing was done but a thermometer was placed in the refrigerator. He proceeded to tell me thats why i dont work with "you people". Ohh really? Well I don't know any person who wants to be taken advantage of. Maybe bc of his unwillingness to work for all customers affected his ability to be professional and provide the appropriate services.. therefore I refused to pay for something that I never recieved, which was a professional diagnosis of the problem. read more

Honesty is not their policy! Be aware they have taken over the phone number for Alltex Parker Appliance Repair. They do not tell you about their "diagnostic fee" or trip charge because they will likely only look at your appliance and tell you it's broken. That is obviously why we called. Tried to quote me after leaving and calling back 475 dollars to repair parts that were not broken. I didn't trust them after the 5 min diagnosis, so called someone else who actually took the appliance apart and found dirty coils and cleaned them, which could have been done under the first trip by K&M. Call someone else, you will end up paying for things that are not broken and will pay a diagnostic trip charge and still have a not working appliance after their first trip. read more

AMAZING service and AWESOME customer service!! Their receptionist was very kind and understood what we were needing. Their repairman was EARLY! which is a rarity!! They helped fix our refrigerator the day we called and the process was amazing, DEFINELTY choosing K&M for ALL future repairs and fixes and you should too!!! read more

Punctual, trustworthy, honest and reasonable appliance repair. This is why we call K&M when one of our appliances stops working. Kelly has repaired our washing machine and our dishwasher. Great experience and results with this company. read more

Dishwasher Broken: First visit the tech diagnosed the fix required 2 parts, said they would order these parts and install it on their next visit. The second visit, a different tech showed up and brought ZERO parts and asked "What seemed to be the problem."He later apologized for the lack of communication with regards to bringing the appropriate parts and promised they would have both parts on third visit. Third visit, tech brought only 1 part, Dishwasher still not fixed. Unacceptable problem resolution and communication. read more

I used K&M 5 years ago and had outstanding service. Called them last week for washing machine repair; for $147 the technician said it needed 2 parts and the repair was scheduled for today. They arrived on time at 10:10. After confirming they would be here for a while I left at 10:30 and was gone for less than 90 minutes. When I returned they were gone -- no phone call, text, note, paperwork of any kind; according to the ring doorbell they left at 11:08. When I returned at11:50 I called the office and was told that they couldn't do the repair because they found an internal short in the machine so they left, leaving my house unlocked for an hour and with no notice of anything. If they had found this during the "thorough" diagnostic texting done last week I could have had a new washer by now. I was not notified the machine wasn't fixable nor that they were leaving; I had to call the office myself. VERY disappointed that it seems the testing was unreliable and even more disappointed in the level of customer service. read more

We called on Kelly many times over the years for our failing dishwasher, oven, washer, dryer, refrigerator, and microwave. We had bought appliances that had bad quality but priced like they would last forever. Kelly was always friendly and guided is to the best solution for us. Over the years he has helped us select better appliances based on his experience with repairs and we have sadly not called on him since. I wouldn't mind something breaking because working with Kelly is that enjoyable. read more

I was very pleased with the service provided by this company. The technician Chris was very professional and did a wonderful job repairing my stovetop. The price was very good and I am so pleased not to have to buy a new stovetop. I would not hesitate to call them again and I would recommend them to others. read more

Run away from this company. They will lie through their teeth and offer a million excuses. They said the part did not arrive, however it had arrived 2 weeks earlier. Then the excuse was one worker hurt themselves (sympathy ploy). Then it was two employees hurt themselves. Finally over a month they were able to come back to fix the fridge. They claim here and on their website that their policy is honesty, honesty, honesty. In fact they mention how honest they are over 10 times on their website. That is weird. I don't think they are so honest nor competent. Had they not charged me in advance and ordered the part, I would have gone to another company but I felt stuck. I'm sure they will add more lies to dispute this review but I really wish I would not have had a need to write this review. Do not offer these guys your business. read more

How this place stays in business is beyond my understanding. I should have checked the reviews here first. My experience is similar to other reviews. A guy came out to check my dish washer that wasn't draining. He did not do anything and just blamed the pumping. Did not pull out the machine and did not do anything. I stayed in the kitchen to keep an eye on him while he 'worked' and he got mad at me. Go figure! He left without doing any work. The pumpers then came, said the appliance guy knew nothing. Pumping was fine. I called KM appliance again (cos it worked with American Home Shield). The same guy came out, all grumpy and did not want to work. Did not even try to pull out the machine and blamed the tiles on the floor from blocking him to even try to pull out the dishwasher. It's excuse after excuse. He left again without doing anything. All impolite and disrespectful. I called a family friend who came out and He said it's a tight space but he pulled out the machine in 5 mins. This company is a joke. I want to post here so others will not suffer. I did not have a functioning dish washer for over 3 months because of them and now I need to pay out of pocket to fix it! read more

there are too many options to work with bad companies like this. They just make up stories and blame everyone. I have had a broken appliance for 2 months and they just said too bad, "We don't want to mess with it" was the answer after all this time. and they are keeping the money I paid them as a "service fee" saying that the charge is for coming out to the house. not for the work they did not do. read more