Great customer service, he takes better car of my car than I do - and that's saying something. You…read morecan trust him on the quality of his work and the time commitments he makes. Solid expertise and good customer service.

I had purchased an OEM exhaust with catalytic converter for my vehicle. The dealer wanted $1100 to…read moreinstall. Dugan's installed same day for $125.00. This place is family owned and operated. Be prepared to step back in time. I'll go to Dugan's for any of my car's needs going forward. They make you feel like family, do a great job, fantastic communication and outstanding price for the service. I'm a customer for life!

This shop is borderline inept. I have taken numerous vehicles here for often very simple issues and…read moreit never goes smoothly. They will misdiagnose and try to throw more parts at your issue. I suspect them of beating on cars hard during test drives. Will not go back and will warn others not to go.

Had a new fuel pump installed 4months ago. Job was to tough to do myself so i got prices and ended…read moreup at Sugar Grove Auto. They weren't the cheapest or the most expensive but they did a great job of pricing and installation along with great customer service. I checked that they installed properly and everything was proper. Since i live close to them they offered to give me a ride home and pick me up after the job was done. That's Old School customer service. I would recommend this business to anyone wanting professional service along with customer service.

Took my car in for an oil change and brakes replacement last week. Ray was super helpful with…read morefixing my vehicle in a timely manner and it was a great price! I appreciate the services you offer here will definitely come here again for my routine oil changes :).

I went in on the Friday before 4th of July for a weird noise, and Jeff examined my car to discover…read moreI had a bad wheel bearing on my driver's side. I was looking for at least 3 quotes that morning and he printed out his quote and gave it to me to compare to the others I was going to see that day. The others I visited that morning only gave me the "verbal quote," and never offered me a printout. I was impressed that Jeff did that, and plus his being the lowest, he won my business. I explained to Jeff that I had plans to take my kids downtown that coming Monday, and he offered to fix it early on Monday if I dropped it off on Sunday night. So, I did that and he did exactly what he said he would do = he fixed it early and had it ready by the time I needed it. Unfortunately, due to work responsibilities, I had to change my plans, but I was so impressed with Jeff keeping his word that I am writing this review now, and encourage you to check them out. He's got my business going forward. Thank you, Jeff!! :)

Excellent value, service and quality…read more. My car made some unfamiliar sounds and would not turn on. Bockman's quickly towed my car and was able to give a detailed inspection and fixed my car in no time. Aside from great timing and service, they offer tons of great benefits and deals unlike no other!

Once again, I had the opportunity to place my trust in Bockman's to solve a problem…read more They came through like champs, and my problem is solved. As always, they provided transportation with an amazing young lady named Sam. I never doubt that the work is always performed with honesty and great expertise. In the world of automotive repair, you can't always trust that the work was performed properly nor honestly. My experiences with Bockman's have proven that they never provide less than a 100% of quality service and trust. I definitely value them.

Awesome guy! We were broke down on a holiday middle of the night from out of state, he had us back…read moreon the road by morning! So thankful for him! Very trustworthy, he knew what he was doing!

Needed a place close to our new home and they were so friendly, very honest, and got me in quickly…read moreas well as out quickly. I will be going back and recommending them to everyone.

Took my vehicle in for a oxygen sensor because my engine light was on paid $500 to have the issue…read morefixed got the vehicle back and the very next day the engine light came back on took it back to Greg and the next day it was back on ended up taking it to him 4 times in total and my light is still on and I waisted $500 and 4days never again should have been a simple fix for a mechanic i would of thought..

The Nissan dealership told me I needed rear brake shoes as they were measured at 1mm. I took the…read morecar to Greg and he said because my car had such low mileage, I didn't need any brakes at all. Greg saved me almost $600 by being honest!! I highly recommend this business.

Transmission fluid, and filter change. Install new aftermarket transmission fluid pan, supplied by…read morecustomer/me. As usual, top notch service. Brian and Alex are the only mechanics I trust with servicing anything on my 2020 F150 with a 5.0 engine. I sure wish I lived closer because it's a nine hour round-trip. Thanks again Brian and Alex.

I've almost always done my own work since the late 1960s but, every once in a while I have someone…read moreelse do work for one reason or another. Recently my automatic steering wheel telescoping feature in my Ford F150 King Ranch stopped working. An internet search indicated that the problem might involve pulling the entire steering wheel column. Not wanting to mess with that, I first took it to a new auto repair business right down the road from my house in Warrenville, IL. They simply couldn't figure out what the problem was even though I had researched it and told them that there was a good chance a gear was simply jammed. After two trips to them, they still misdiagnosed the problem. They charged me $150 for the misdiagnosis and were going to charge $1,300.00 for the repair even though they didn't know what the problem was (?)_ I had seen YouTube videos by BSG Automotive and Brian appeared to really know his stuff so I took my truck to them. It's about a 35 or 40 mile round trip but I'm sure glad I decided to have them check out my truck. We went to breakfast nearby while they diagnosed the problem. We got back to the shop within an hour and our truck was already in the parking lot and the diagnosis was complete. Not only that, but they fixed the jammed up gear during the diagnosis and determined that the jam caused the motor to burn out. They ordered a new motor. When the new motor arrived, they contacted me and they did the job while I waited the next day. Everything works fine again. But there's more to my experience. If I had taken my truck to the local shop, the telescoping motor would probably burn out again because, even though I told them to check for a jam, they said there was no jam. My total bill locally would have been $1,450 and the motor probably would have burned out again. BSG, on the other hand, diagnosed the problem in less than an hour for $100.00 and fixed the jammed gears during the diagnosis. When the motor was delivered, they replaced it while I waited for $710.00 (motor and labor). So, not only did BSG diagnose and fix the problem quickly, but they charged me $640.00 less than the local business which had demonstrated incompetence. Guess who I'm going to take my truck to in the future if it's to fix something I can't do myself. I highly recommend BSG Automotive. I can see why they have such glowing reviews. Nice people too!

This guy knows his business.He did an excellant job on my husbands truck. Looks like new.I highly…read morerecommend Automotive Specialties.

It was an unfortunate set of events that dictated we would not have our car repaired at Lucas…read moreAutomotive Specialties, but instead trade it in but that didn't stop the receptionist from being very rude, unprofessional and then hanging up on me when I said, it was unacceptable that we could not get the car back until tomorrow. I called back to speak to her supervisor and told him it was unacceptable that we could not get our car back today since she told me, I'll call you when it gets here. Making it sound like it was on its way and never once saying it could be a day or so from this morning. So I called back late in the afternoon trying to find out why I haven't heard back and she told me I couldn't get it until tomorrow. I explained that my wife needs it for work tomorrow and why wasn't I told that. She then said she did tell me, which she did not. So after she hung up on me I called back and I asked to speak to her boss. He was no better than she was in rudeness and professionalism. Years ago, I had dealt with them before and now remember what she was like that time too. They may do great work there but I wouldn't know it but I'll tell you what with those attitudes I will never go back there nor recommend them to anyone I know. I have never been treated so poorly by people who want to continue to do business in this town. On day two sometime just after 11 AM the lady from the front desk called with the estimate and we decided not to have the work done, she was angry and upset. I said I was leaving to pick up the car and that's when they told me it was taken to a subcontractor and she'll call me when it's back. I tried to interject that I would go pick it up, but she made it sound like it was already on the way. I was working and lost track of time and it got to be around 5 PM and I called back and she said the car is not there yet and that it would be there tomorrow morning. I told her that was unacceptable, because she knew my wife needed it to see patients as a traveling nurse. She said, I told you I'll call you when it's here and hung up on me. She knew from that morning that my wife was a traveling nurse and had patients to see the next day and needed the car but that didn't matter to her. Day three of dealing with Rich Lucas of Lucas Automotive Specialties and his representative at the front desk. I arrived at 8 AM, and another man was trying to help me but when Rich walked in he said I was wasting his time because I was looking for the best price for the work I want it done to the car and that they don't do estimates unless the work is being done there. (I ask you, what is an estimate for if you're gonna have to have the work done there and you don't have a choice once you get the estimate? No one I've ever dealt with before after getting an estimate done has demanded that I have to work done by them because they did the estimate. That is utter foolishness. So not only is he a mean old man he has deceitful business practices any uses fear and intimidation to try to get you to cave in to his view of things. We weren't even told until day two the car was taken to someone else to have the estimate done.) I went there at 8 AM to pick up the car and was told by Rich Lucas I don't listen because they said they would call me and no one called me. I said I understand but we need the car and I'll go pick it up. Rich said angrily, we don't work that way now get the "F" out as he stood up and pointed at the door. I said you're withholding my vehicle from me out of spite because we didn't have the work done here and I don't owe you any money, I'm calling the police. After the police came, he finally said the car would be there at 9 AM. I went back home and picked up my wife so she could leave straight from there. We arrived at around 8:40 AM and by 8:55 AM her car was still not there. At this point she took mine to see her patient and I waited inside where I could continue to watch the parking lot entrance. At around 9:20 AM I saw out of the corner of my eye Rich get up from the front desk and go back into the shop and then a few minutes later he showed up in the parking lot out front with my wife's car. Rich Lucas made me wait an additional 20 minutes, past the time he said the car would be there, knowing he had the car in the back the whole time. When he finally showed up with the car he had come from his back lot of which there is no access, except through the front entrance of which I have been watching since 8:40 AM. This means he is a deceitful, spiteful, lying, cheat. That's just my opinion after dealing with him for three days. It's also my opinion, based on my personal observations that he had my car the entire time and he was just being mean and spiteful.