I don't normally ever leave bad reviews but i do wish it was a better experience being so close to…read morewhere i live. I haven't gotten my nails done in a long time however I had gone quite frequently in the past to an amazing nail technician and place. One - it's very cold in there. Not too pleasant when you're sitting there for nails, and wearing fairly warm shoes. Two - the "quick dry" spray doesn't dry. Not to put your coat on isn't an option in the winter in New England. Having a place to dry your nails needs to be in place or atleast communicating to your client just sit here for x more minutes then we can check them. And lastly a smooth looking nail is expected when you pay for nails. I do my nails all the time at home the only different is that smooth finish you hope to achieve by a nail technician. The simple nail art did come out beautiful. Honestly, the salon itself is a no for me altogether with a less than average experience. I don't recommend it. I can be more specific of other issues but I honestly don't like leaving these kinds of reviews. I think the salon owner needs to pay more attention to details while there are far too many nail salons to choose from that capitalize on one of these issues. Maybe it was a bad first experience but i won't be returning.

I went to The Nail & Wax Room for a spa manicure, and I loved my experience. The spa manicure was…read moreamazing and Gracie did a great job. I'll definitely return!

Their customer service is great. They completely redid my nails without cost because they chipped…read moreafter a few days. Nice clean store and exceptional supply of different colors and types of polish.

Jessi is a total artist. she's gentle and kind. She gets my nails done quickly but always great…read morequality. The other girls/guy are great as well. But Jessi is #1! Also, very good prices!

The very best quality service. Happy people, and such a comfortable cozy place to relax-read more

I scheduled pedicure for my mother same day. They were able to accommodate both mom and sis same…read moreday. Service was prompt and friendly as they entered salon. The ladies are bilingual both English and Spanish speaking. Everyone was pleased with their pedicure. Plenty of parking behind business.

I had a pretty good pedicure here, I tried to use the online scheduling for my appointment but it…read morewouldn't work. I got gel on my toes and it's lasting well. The massage with the pedi was so light not as good as other places. The place is clean and has an absolutely huge selection of color options, it was full too on a Thursday afternoon.

I would not recommend Gel Factory Nails. While the salon is on the pricier side, the quality and…read moreservice did not match the cost. The staff always seems rushed just to get clients in and out quickly, which shows in the final result. For example, trying to remove your fingernail polish when getting a pedicure, how unrelaxing is that?! They also use a strange brush-on product to remove gel polish instead of foil and regular acetone, the process felt rushed and extremely harsh on my nails. The most disappointing experience was before my wedding. I had called in advance to schedule my appointment for my wedding nails, and when I arrived they even greeted me by saying, "You're the bride!" Unfortunately, just two days later, two of my gel nails chipped and another one chipped the day after that, which is unheard of for GEL! I ended up having to get them completely redone the day before my wedding, which was incredibly stressful and frustrating. Sadly, chipped gel nails had happened to me here once before this incident too, but I brushed it off at the time. Unfortunately, I gave them the benefit of the doubt when I shouldn't have. For the prices they charge, I expected much better quality and longer-lasting gel manicures. Sadly, this experience left me very disappointed, and I will not be returning and advising friends to not go here.

My wife just came home from having her nails done and she is so pleased…read more The staff is wonderful and she always has a great time kidding around with everyone And she loves her nails You can't go wrong with them . Wonderful Nothing makes me happier than Sport being happy I may get my nails done!

Great service, friendly staff, easy to make appointment, been going for year! Lots of colors to…read morechoose from.

Always is clean, everyone is nice, great pedicure choices and tons of colors of polish!read more

Jay always does an amazing job on my nails! Never disappointed when I leave. Thank you Jay!read more

I went for a spa pedicure and basic manicure…read more The salon was very clean and the instruments were in a sealed sanitized package. They also used disposable flip flops on my feet. The massage chairs are the standard massage chairs that most salons have and the massage chair worked very well. I had Koko as my nail technician and for the spa pedicure I choose the Mango pedicure. The pedicure began with a mango Sea Salt Soak, and then a mango Sugar Scrub, followed by a mango thermal Mud Masque and at least a 10 minute Massage with mango Cream and hot stones on each foot/leg. After the pedicure I had a basic manicure, and she used a clear coat of polish. While I waited under the dryer she gave me a shoulder massage.

Quiet, calm vibe. Clean. Great massage chair. Jen was gentle and lovely. I have a new nail salon!read more

This was literally the best pedicure I have ever had in my life. They start by trimming and…read morepainting your nails, ensuring there are no ingrown nails before moving on. After that, they place your feet in a tub and scrub them thoroughly. The massage they give your legs and feet is incredible--it's the best I've ever experienced. The staff is also incredibly sweet and kind. There are two Latin women who are just as nice as can be, and I absolutely love them! Tha k you for blessing me today

Naomi is absolutely amazing. She does outstanding work. I have never had a gel manicure last as…read morelong as hers! She's kind, professional, and flexible. Her and her mom are amazing people and i have recommended her to so many friends!!

This girls are amazing Jenny is extremely talented and professional. All the girls and guys are…read moreamazing as well. I been going here for while now and the service never disappoints. The place it self is very clean and the atmosphere is very friendly, welcoming and relaxing.

service is always great . Everyone is friendly and professional. Paul is amazing at what he does…read more vibe is relaxing

Really nice people, quiet and clean, I would go again. I was immediately sat and the chairs are…read morecomfy

Immaculately clean, Covid safe, brand new salon that offers gel and powdered nails, wonderful…read morepedicures (three different levels of treatment) as well as waxing services. Alex and Sarah, the owners, are meticulous. My gel manicures last 3 weeks. I highly recommend them. Please give them a chance. You will not be disappointed.