"Dunke Schon Shane" with Oasis. We're so happy to enjoy…read morefireplace for the season. You were on time, pleasant. and left us with a clean soot-free glass with a beautifully strong light fire. Thankful for your work and time.

I am not satisfied, I paid a down payment for my fireplace, it took them weeks to get it. I waited…read morefor like 3 weeks without a call, and when I called they said they was waiting on another part. Unexpected events happened and I had too ask for my money back. Instead of giving me back the full amount, they kept 25% of my down-payment. I can understand a restock fee but it ended up being 400 dollars they kept. I was really not happy

Absolutely amazing. Lee was perfect and tried to order new glass for our fireplace as it was so…read moredirty (even after I had Fureplace Fix try to clean it which they did horribly and charged way too much. Unfortunately they don't make the glass for our fireplace anymore but Lee had a guy come out and clean it and it is nearly perfect!!!!! So much bettter than that other company and only charged $195 much cheaper than FF.

Quick to take your money. Terrible customer support and follow up…read more Needed service on a very expensive fireplace, had a tech come out and said they would follow up - they never did. Called them back months later and was told to leave someone a VM and days went by with no follow up/ no phone call. Find someone else to do business with!

Called Ron to service, clean and upgrade my fireplace. He was able to stop by, give me a quote and…read moreperform the repairs very quickly. He was very professional and accommodating as I work from home. Very grateful to Ron and I would use him again in a heartbeat.

Called Ron to service a grill that we couldn't get lit. He was prompt in answering the phone and…read moremaking a service appointment. He arrived on time, cleaned the lines, and replaced the parts. He was efficient and reasonably priced. Would definitely recommend.

I don't like leaving bad reviews, especially on a small business, but this one is earned and I am…read moreP**$ed. I picked this company based on yelp reviews (!!!) and they responded almost immediately to my request for service on a gas fireplace I said I haven't used since moving in 4+ years ago. The house is about 25 years old, and I said I wanted to make sure it was a) safe to use, b) functioning, and c). I'd be shown how to operate it. The next day the owner and wife came over, pleasant to deal with. Aside from that positive thing, when they were here I noticed that they didn't do much or seem to have any kind of process. There was no "inspection," or anything taken apart or looked other than the pilot cover (or grate or whatever it's called). The fireplace would not turn on with the wall switch and they did change the switch (which was quick) and then it turned on. I asked if the unit should be cleaned and he said "eh, probably not." I mentioned I'd lost family in a fatal fire and was concerned about safety, so I'm not sure how they determined the chimney was safe because nothing was looked at. They did show me how to push the pilot light button and that's it. Whole thing was maybe 20 minutes, then they left, and I zelled them the money. I also messaged that I might refer a friend and right away got a "thanks!" A few hours later, I flipped the fireplace on (fine), looked over 10 minutes later and the flame was out. I messaged them right away - nothing. Three days later sent another message (maybe something extraordinary happened)? - nothing. Two days after that (today) I messaged again - zero rsponse. So .... out a fee, no working fireplace, and would not feel confident that it's safe anyway. IDK the qualifications of this person (I will ASK next time) but their service and communication get an F. My advice is don't use this company and be very careful who services something that could cause a fire (and god knows what else) in your house. This town has flakes and I was just stuck with another one.

We bought a new to us home and wanted to get the flu inspected before using the fireplace. They…read morequickly replied with a quote, and it was easy to get an appointment (they even work weekends). They were on time and very good at explaining the current state of the flu, and what to look for in the future. Highly recommended!

Charlie returned my call right away and was able to schedule my repair before the holidays! He…read morefixed the problem and made sure it was working properly. I highly recommend this company. My fireplace works better than ever!

Charlie came to my mother in laws home to fix her fireplace. She just moved into her house this…read morepast March. Her gas fireplace was originally working for the inspection, but unfortunately the pilot light got turned off since she moved in. She had tried to fix it in her own, but the glass was screwed on so tightly that she wasn't able to get access. In addition, the glass had become foggy and clearly had not been cleaned for a long while. After opening it, it seemed like the previous owner had tried to burn real wood in the gas fireplace. Charlie was able to get the glass off, which took quite a bit of effort. He fixed the pilot light and adjusted the flames. It works perfectly now.

Why is zero stars not an option?…read more I missed their callback to schedule an appointment and they left a voicemail that directed me to call them back. I did so and they did not answer and had a full mailbox. I waited and nobody called back. I texted them later that day and told them the situation and that they could schedule for whenever was convenient for them. They responded and told me they would be there at 2pm a few days later. I said 'That sounds great. See you guys then.' I come home early at 1:00pm to ensure someone is there in case they decided to show up early, as service people like to do (when they're not showing up late). Day of service at 2:00pm, they did not show up or call/text to inform me they would be late. Surprise; I assume they are running behind and decide to give them 30 minutes or so to see if they show up or call/text. They do not show up or call/text. I texted them a little after 2:30pm inquiring about an ETA and they apologized for not updating me and assured me they were running a little behind... 'but you are next', 'he is coming real soon', 'within one hour' and that I could reschedule if necessary. I told them I was open to either (whatever works for them) and could wait since they were close, but could also reschedule if it was easier for them. They assured me he was on his way and that 'he will be there' (within one hour). At 4:30pm (two hours later) nobody had called/texted or showed up. I called them and nobody answered and again, the mailbox was full. I texted and informed them that I would need to leave at 5:30pm and if they couldn't be here, I would need to reschedule because it would be too late. They did not respond at all. At 6:30pm (another two hours later and after I left) I texted them that nobody ever showed up or called or texted to respond or let me know that they weren't showing up. Bubbles popped up like they were reading it or writing something... but no response. Around 6:40pm they respond and tell me they were close by and could stop by in a minute... SMH. This is obviously after 5:30pm. This is also now 4 hours and 40 minutes late from the time that they chose and without ever contacting me about being late; I had to keep asking after they kept not showing up at the times they chose and said. I tell them that I am, as previously stated, now busy (sitting down to eat our dinner) and it was too late and I would need to reschedule. I also tell them that I did not appreciate them wasting half my day and would like it if someone could show up within a reasonable time; at least call/text me when you're going to be late (hopefully beforehand) and then actually stick to that time. Bubbles pop up again, like they're reading it or responding. Bubbles go away after a minute. Many hours elapse. They just totally stopped responding... Maybe you'll have better luck...Or not...? *UPDATE* Probably not. Finally got ahold of him. He then did this again today. Scheduled for 3:30pm and then when I inquired to confirm this AM... He never responded to multiple calls and many texts. Insane. **UPDATE 2** SMH. I just realized I should have simply utilized the community (Yelp) like I usually do and I would have known that 'No Call/No Show' is just how they operate. *sigh* ***UPDATE 3*** They must have seen the reviews (as they use Google and Yelp) and suddenly they appeared and had justifications for why this all happened. I simply explained that they had poorly represented their business and would no longer accept communications from them. Image attached.

Joel serviced our fireplace 6 years ago when the pilot light wouldn't stay lit. He is very…read moreknowledgeable, meticulous, and methodical. This time, he diagnosed our issue immediately after I described the problem to him. Within minutes, he replaced our wall switch which was the culprit. Then he took apart and cleaned the parts of the fireplace to ensure everything was in proper order. I was able to get this appointment the day after I called, which was much appreciated and surprising being it's Christmastime. We are so happy to have our fireplace working again! Thanks Joel!

Thank you to the owner King David for coming out and making my house safe once again…read more The money spent was well worth it from preventing a house fire by my dryer that has never been serviced before for the blockage with lint. And there was a tremendous amount of lint everywhere, now it clear and the dryer is running more efficiently.

This company is awesome and certainly worth every penny they charge! David is great and his wife…read moreis as equally amazing. His work is incredible with a high quality level of workmanship. He throughly cleans dryer junk from the vent, cleans fireplaces getting them operational/beautifying, and flushes out Hot Water Heaters keeping them gunk free. He is honest, trustworthy and always on time. Kudos bro and thank you for all that you do!

Thank you for fixing my garage door! The service was fast, professional, and reliable. Everything…read moreworks perfectly now, and I really appreciate the quick response and quality workmanship.

Ayden is super awesome not out to take your money like a1 garage!! He is One in a million and…read moreactually cares.. thank so much for fixing my old house. You can put lipstick on a pig :)