I have had a great experience with My Self Storage Space in Kailua. I rented for over a year. It…read morehas been positive from my initial contact with Erin, who was a superb customer service rep, through the end working with Kanekoa, an absolute helpful gem and with David, who made our move out experience easy breezy, allowing us to use the company truck to transport our items on site to our shipping container that we were allowed to keep on property while we loaded it. Everyone was super helpful and easy to work with. The place is clean, well maintained and feels secure, unlike other facilities I found. I moved from another facility that had so many homeless in it that I did not feel safe. My Self Storage Space Kailua is conveniently located directly across from Costco. It is by far the best storage facility I have found in all of Kona.

Storage places are a "dime a dozen," except a lot more expensive…read more My Self Storage Place is different, though. Why? The "people." Manager, especially. My time there was short, while in transition, but whatever my concern or question was, the manager there in Kona (her name escapes me but I will revise this review when I remember it) was more than glad and able to help. Wonderful human being, she is. Oh, did I mention My Self Storage is different? It's the people.

Luv this place! Why because I travel a lot and have to store a lot of files for business and other…read morehousehold things that don't fit in my super expensive tiny condo lol- I'm hardly in Hawaii but when I return I always bring back something that I either bought or was given to me and I like to keep my place clutter free so I have it stored till it's needed at this conveniently AC unit! It's not cheap but I can say it's super clean and they maintain it well, had no issues with bugs and that's my biggest concern! I can sit there and go thru files and it's gated safe for me to be there by myself and Will does his checks so it makes me feel like hey someone knows I'm here! No weirdos lurking around - and security cameras everywhere! Will was super helpful so my experience with management is positive!

New facility! William & Gilbert were so knowledgeable and guided me as to what size storage I…read morewould need based on my household goods etc...Offered me a few different options, including promotions. They were very clear on what the terms were, what I will be paying, move out info etc....I am confident my items will be safe and their transparency is what sold me.

The employees allowed vandalism and major damage to my unit. Thousands of dollars. They have…read moreignored all requests for video coverage. They proved negligence in not providing security while removing the door and lock. This company is from California and does not carry any values that represent our community in Kona. This company does not care and will not take appropriate steps to rectify what they supervised. When I denied insurance, I did not sign up for this company removing my door. What this company did to me was an extreme violation of my life damaging my belongings and everything I own. Their response on the BBB was complete mainland aggression and their corporate office running from the problem. The employee on duty the night of the vandalism tried to make excuses that everyone should know Extra Space Storage in Kona has rats and I must be from New York if I don't know that. But the issue at hand is that employees threw over thousands of dollars of boxes onto leather couches and new washer and dryer. I am a teacher in the community and thanks to this business my items are damaged which took me many years of my career to save for. This company has put me in tears and I dearly regret ever doing business here. This is some of the poorest business practice I have ever experienced from a large company.

We have been renting a storage unit for awhile now, and we have nothing but good things to say…read moreabout Gary and how he runs the place. He is friendly and helpful the first day. Hours are dead on the gate works great and the place and security is A+ Thank you again for the Extra Space The Browns

Great service!! Jenny is so nice and super helpful. Storage unit was clean and easy to access…read more Common areas are all very clean and nice. Great location near the airport.

Aloha! With several storage places to choose from we chose Extra Space. Great service, smooth…read moreprocess and very friendly staff.

I can certainly say WOW…read more Charles went above and beyond to help find an additional storage space that fit our needs. Our company has a storage unit on property but leased with the previous owners/management company before Extra Space took over. I'm usually concerned about management changes but this time they went from great to excellent. He did a fantastic job of helping explain the paperwork, the pros and cons of each unit, and really made it clear and put forth honest effort to show that as a customer I was his #1 priority. We talked about many different parts of the facility and it's very clear he takes his job and customer satisfaction seriously. He went above and beyond what I would expect and really deserves five stars. I'd give more stars if I could. He's really that good.

We were long time clients of theirs but shut our space down after they upped the fees to…read more$550/month. While we were there, they broke into our locker to change the locks, and threw their garbage on the ground. Didn't bother to notify us that they were going to crack our space open, and didn't care to clean up after themselves. When we called to have them open our locker so we could access it, they were rude & acted like we were hassling them-- this after making us wait for over a half an hour in the Kona heat. They lock their dumpsters, block the driveways with their own personal vehicles and don't do anything about the severe RAT infestation they have there. We had to dump so much of our things because they were chewed up and/or defecated on by dirty disease carrying RATS. Disgusting and totally defeats the whole purpose of having a space to store and protect your personal belongings! Not happy, which is why we closed our unit down and moved elsewhere. You can try and take your chances with them though. Good luck.

Short-term storage available here! Hopping from island to island and need an air-conditioned space…read moreto store your luggage? Look no further -- you've found it! Kat & Co. serve up quintessential Aloha vibes. Service with a smile annnnnd integrity...which means A LOT when you're trusting someone with your valuables. One of the best deals on-island. Truly.

Nice facility the problem is they has a grumpy old man running the place. I've paid $200 a month to…read morebe treated rudely. Plus the units are smaller than advertised. My unit was supposed to be 10 feet wide yet. My 9 foot surfboard won't even fit inside.

Crew came to the house on time. Moved everything efficiently. They were done in less than half the…read moretime of the estimate. The two guys worked well together. No damage to personal property. For a local move, you really can't beat Royal Hawaiian Movers.

After considering four different Kona-area moving concerns, we hired the company only on approx…read more April 24, with an expected move on April 29th. It entailed the contents of a two-story, 3-br townhome with some heavy, bulky upper and lower lanai stuff (all the large items - we would handle all the kitchen, bathroom, and pantry items) going to a smaller house Regina and staff worked with us, and when the 29th became problematic for us, they were able to shift the move date to May 1st, which helped us tremendously. The three young but surprisingly strong movers - Jason and two polite chaps - showed up on time (8:30 am) and, after an orienting walk-through, they went to work in a very expeditious manner. They were able to fit everything into the truck for one trip about 2.5 miles to the other house. They positioned the 3 disassembled bedsets, two couch sectionals, three roller racks of tubs, a large, very heavy dining room table, four other smaller tables and many other items in short order where we wanted them, and the move was concluded in 4.25 hours - well under the estimated time on the contract and for less than the quotes from the other movers that were available. We were very impressed by how hard and consistently they worked and their professional, engaging, and positive demeanors, given the exertion required. We will surely seek out Royal Hawaiian for any future moves on the Big Island.

Watch out for management setting up autopay without permission and when you don't even have a…read morerental contract. I stepped in to assist in making one payment. The tenant used my credit card, with my permission, while I was in Tanzania as she was moving out. Management automatically charged my credit card for three subsequent payments.

Absolutely amazing staff!!! Very informative thorough and friendly. The storage units are clean…read moreeasily accessible and very updated. A flat cart is provided for transporting items from your car to the storage unit. I highly recommend Power self storage as a safe place to store your items.

Xylor was great, he was patient with me as I was anxious about my move. I was able to get…read moreeverything I needed, Dolley, boxes, and mattress bags at a reasonable price. The van was clean and ready to go, they didn't hassle me at all. Worth every penny.

I would never recommend this business until they fire the girl that works at the front desk (Kui)…read moreNever have I experienced someone so exceptionally rude from the moment we walked in like she couldn't be bothered to help us! Every single response that she gave was filled with attitude, a smart ass response she even told us to get our phone fixed. I would never recommend this business until they fire that girl immediately. She needs some serious help with customer service! And it wasn't just us. There were additional customers who walked in and she was rude to everyone who walked in.