The employees allowed vandalism and major damage to my unit. Thousands of dollars. They have…read moreignored all requests for video coverage. They proved negligence in not providing security while removing the door and lock. This company is from California and does not carry any values that represent our community in Kona. This company does not care and will not take appropriate steps to rectify what they supervised. When I denied insurance, I did not sign up for this company removing my door. What this company did to me was an extreme violation of my life damaging my belongings and everything I own. Their response on the BBB was complete mainland aggression and their corporate office running from the problem. The employee on duty the night of the vandalism tried to make excuses that everyone should know Extra Space Storage in Kona has rats and I must be from New York if I don't know that. But the issue at hand is that employees threw over thousands of dollars of boxes onto leather couches and new washer and dryer. I am a teacher in the community and thanks to this business my items are damaged which took me many years of my career to save for. This company has put me in tears and I dearly regret ever doing business here. This is some of the poorest business practice I have ever experienced from a large company.

We have been renting a storage unit for awhile now, and we have nothing but good things to say…read moreabout Gary and how he runs the place. He is friendly and helpful the first day. Hours are dead on the gate works great and the place and security is A+ Thank you again for the Extra Space The Browns

Aloha! With several storage places to choose from we chose Extra Space. Great service, smooth…read moreprocess and very friendly staff.

I had a great experience with Zay she helped me move from one unit to another…read more She mentioned the promotion they had so it was a no brainer to continue my services at Extra space storage. Thank you so much Zay.

We were long time clients of theirs but shut our space down after they upped the fees to…read more$550/month. While we were there, they broke into our locker to change the locks, and threw their garbage on the ground. Didn't bother to notify us that they were going to crack our space open, and didn't care to clean up after themselves. When we called to have them open our locker so we could access it, they were rude & acted like we were hassling them-- this after making us wait for over a half an hour in the Kona heat. They lock their dumpsters, block the driveways with their own personal vehicles and don't do anything about the severe RAT infestation they have there. We had to dump so much of our things because they were chewed up and/or defecated on by dirty disease carrying RATS. Disgusting and totally defeats the whole purpose of having a space to store and protect your personal belongings! Not happy, which is why we closed our unit down and moved elsewhere. You can try and take your chances with them though. Good luck.

My unit had RATS that damaged my personal items, with RAT URINE and droppings and coach roaches…read morethroughout the space. It was really gross. In addition, I do not live in the town. Staff took my new credit card details and charged my card, then told me they could not send me a receipt because of a one-letter typo in the email address on file. It is my right as a consumer to receive receipts for my payments, yet they refused to provide them despite having all my other information, including taking my new credit card details. They told me I could only collect receipts "in person". The women was extremely rude. Overall, this is a poorly managed facility and staff with unacceptable customer service. They also constantly push customers to use their "apps" every time you are onsite. Price was recently increased steeply with no warning. Sadly, I cannot recommend this place.

I'm so happy that there was a UPS Store in Waimea town!…read more Driving from Kailua-Kona to Honoka'a, then making my last stop in Waimea, upon having lunch at the Parker Ranch Food Court, I noticed this UPS Store just a few doors down from the food court. Being that I had (5) boxes of broken parts I needed to send back state side, this UPS Store sure was a lifesaver! As I walked into the store I asked one of the clerks if I could borrow a hand truck, that way I could load up all my (5) boxes & bring it into the store one crack! I must say the staff here was friendly, and more than accommodating. The service here was efficient, as the clerk processed my (5) boxes quickly. One of my boxes wasn't packed up yet, as I ran out of shipping tape, but the nice thing about coming to this UPS Store is that they sold shipping supplies. I purchased a small roll of shipping tape, and I gotta say it was sorta pricey, but the convenience factor reflects the price you pay here. If I'm working in Waimea again, it's nice to know that there's a UPS Store here, that way it saves me a trip from having to go down to Kailua-Kona, or to Pahoa town.

Customer service here is a joke. The oriental lady has major attitude every time I've gone in to…read morereturn Amazon purchases. Today she gladly took all the people behind us in line (they weee not locals) and when I mentioned we were standing in line way before the people behind us came in she not only made excuses for not even acknowledging us in line & taking everyone behind us, she wouldn't stop going off about it. Her coworker Parker (also not a local) then chimed in and wouldn't stop until he told me to leave a review about their great customer service & I said I will once he gave me his name. I had to ask for it 3 times & then he finally quit his comments. When this location originally opened it was nice & helpful. Now, if rather drive to Hilo or Kona to get packages mailed out & Amazon returned. They clearly have something against Hawaiians & their entitled attitudes need to go!

What an awesome shop! Did not know this place existed until I asked ChatGPT where could I get…read morepastry goodie bags and it recommended this place. I was very pleased with the selection of products and most importantly, the customer service. Marie was in the store today and she helped me lots! I appreciate the welcoming attitude she has to offer, definitely will be back!!

Location: 5/5 Quality of service: 5/5…read moreProducts offered: 4/5 Prices: 3.5/5 Would I come again? Yes Other: Conveniently located where there are lots of parking stalls. They offer a decently wide variety of products to use for your business, office and party celebrations. What I enjoyed most the the customer service. From my personal experience: as soon as I walked in I was greeted with a warm welcome. Initially I was just there to look around and see what they had to offer because I've never been there before. While I was walking around their small shop I was asked if I needed any help or if I had any questions a feed times. I left and then came back later in the day after I went to a few other places. I purchased 200 small boxes in bulk and a few other things to use for a party. Anyways, upon opening the boxes at home to assemble and fill them, I realize I was missing a few. The next day, I had call to inform them of the missing boxes and without hesitation they told me to come down and pick up the missing amount. I was surprised how fast and easy this issue was rectified. With that being said they now gained a long time customer, regardless of the price difference from online (support local businesses). Every single person I came into contact with at this establishment treated me wonderfully.

I mistakenly left my laptop at the Hilton Grand Wailia and it was promptly returned to me using…read moreAkamai Business Center which is located on the resort property.

Be very careful about using their services. Posted prices are very very misleading, and there is no…read moreeasy method to dispute charges. I used a scanner in a resort business center, and was charged over $30 (price appeared to be a flat rate of $2). The scan also stopped early and I did not even get the complete document. Better to ask the front desk to scan for you than to try and use their services.

Driver "Michelle" should be taken off all routes for laziness. This is the second package she had…read moretaken back to the ship center. I sat on my porch from 2pm til 7pm purposefully to wait for the van because there is construction directly in-front of our driveway. We've called fedex to inform them of the access due to the construction mind you we live on a corner, there are 2 other ways in to our yard besides the main driveway, both packages have been less than 10lbs. We live 1hr away from where they are holding the package and cannot just drive out there to pick it up. Can't get a human on the phone. Calling FedEx to file a former complaint, but adding it to yelp as well.

horrible! fedex sucks! the driver is a lazy bum, did not deliver my package, so they called me from…read morehilo, 1 hour away from me one way thus 2 hour round trip w/ gas at $5/gal! to come pick it up...then there is 100% no way to get a real person to talk to thus i guess i will never get that package! me myself i only use the good ol usps, they are wonderful! fuck fedex!

Amazing service, quick and very knowledgeable. Heather answered all my questions super timely and…read morewas even to help with a last minute project. Excellent quality and highly recommend.

From the owner: As the Business Center at the Wailea Beach Marriott, we provide convenient business services for…read moreeveryone including local residents and non-hotel guests and visitors. Our business PCs have the latest software, media readers for camera or other memory cards, and include nice wide-screen monitors. Available printers are fast HP LaserJets. Our high-speed Canon color copier provides 55+ imprints per minute, and offers printing and copying up to 11x17 sizes and on both sides. High speed document scanning and faxing is also available. We are the shipping center for the resort and provide FedEx & UPS shipping, and supplies. From overnight to ground, we can get it there either quickly or economically, and safely! We also offer sign and banner making including floor decals, removable wall-mount textile prints called Art Peel, signs on foam core and gator board including lamination, and even signs with dry-erase laminate. We can print as wide as 44-inches and can produce prints the same day in rush situations. Did you know we carry Maui's largest inventory of short-term business equipment rentals? We have over 30 HP LaserJets, as well as full-size copy machines, shredders, monitors as large as 65", and over 60 professional 2-way radios. We provide 24/7 service and support with our rentals so we take care of everything.