Diana rocks! Professional, patient and kind. Did I forget to mention, patient? Ask for her!read more

Just stopped by while shopping as I was having trouble with the app. Roberto was very helpful, got…read moremy app to connect to my hearing aids, cleaned them and showed me that I wasn't wearing them correctly. What a difference.

We had a disappointing experience with East Bay Hearing Services. After a paid hearing…read moreconsultation here (which we paid $95 for), we were quoted $7000 for the high end Oticon Intent 1. At the end of our paid consultation, I shared that I would do my homework and follow up. When I shared via email that I was seeing quite a bit of pricing variance online, East Bay Hearing immediately dropped the price from $7K to $5K. When I did further online research, and shared screenshots documenting that the Oticon Intent 1 was available for $3399 one place and $4445 at another place, they said they would try to price match. They later communicated they could not go lower than $5000. If they had been willing to improve their pricing even a little (to, say, $4800), as a sign of good faith, we would have likely gone with them (their location and service was appealing to us) but their hard line stance on the $5K (coupled with the fact their original quote of $7K was nearly 30% higher than their second quote of $5K - which they offered up as soon as I shared my benchmarks, suggesting they're regularly overcharging folks who are not skilled at online price benchmarking), turned me off.

I worked with Robin. Little bit folksy, but knows her stuff and very helpful. I also left with a…read morelot more knowledge about hearing loss and its effects. I bought Phonaks. One of them was defective out of the box. I called, set up an appt, and they took care of the replacement right away.

I've gone by this office frequently and I (mistakenly) thought it might be pricey. Today I…read morebrought my 87 year old father who is visiting from Spain. He has one month old hearing aids that for some reason stopped working. I initially brought him to Costco. Big mistake, the woman behind the massive plexiglass divider wouldn't even look at us, specially when I told her he didn't buy them there. Not even an 'I'm sorry I can't be of help'. I could not wait one more day, as it was impossible to communicate with him. We arrived at Eartone and there were 3 people in the waiting room. I thought it would take quite a while or we might have to make an appointment for a later date. Rina greeted us and asked us to fill a brief questioner while she was with another client. In less than 10 minutes she was ready to help us. She assessed the situation and got to working on his hearing aids right away. She had to perform a hearing exam as she didn't have the client data to reset his hearing aids. She gave us the price and she recommended a special assistive device that was specially molded to his ear. She felt this would be very helpful to gain full benefit of his equipment by maximizing his hearing and it would allow his devices to stay in place better. I agreed to the price immediately as it was very fair. I'm an ER nurse, and know good patient/client care. Rina is a true professional, she was concerned and wanted to help. Her fees are excellent, fair, and will keep me coming back as I or my friends need it. A class act.

Updated Below: I was extremely upset at my last visit here. I felt the person helping me had zero…read moreinterest in being there and I was bothering her. She had no idea why I was there when they wanted the appt. I had to ask for the wax filter as she was gonna send me home with nothing. I felt completely unheard and am pretty sure I was unheard. I felt the appt was unnecessary and I have to drive 40 minutes to get there. Very disappointed. I haven't had any issue before this but this last visit was horrible. Called back and talked to Rena (owner?) as requested. I am still very upset about what happened and the waste of my time this appt was and the rudeness I had to deal with. I won't be returning but obviously others have better experiences than I had so keep that in mind as this is probably not many peoples experience. But it was mine and I am still upset about it even though it has been awhile. Rena was polite and explained the person I dealt with was in training. So I hope if you go you have better experience. Odds are you will.

My experience in the Costco hearing aid center has been excellent, Madhvi at the front desk and my…read moresenior hearing aid specialist Susana Ventura have both been very professional and very helpful. As an older person experiencing the latest hearing aid technology for the very first time this has been truly a wonderful learning experience and I have personally recommended this Costco hearing aid center to several of my friends. Thank you Madhvi and Susana for your professionalism and experience and providing such great customer service.

Been to all the Costco Hearing Aid Centers in greater Bay area as I travel for work. Second pair of…read morehearing aids and now have Rexton. Good price and like that they are rechargeable but I was disappointed that I could not pair with my android tablet like i could with my previous hearing aids. I can connect to my personal Android phone and work iPhone at least. Have the transmitter for TV and I like that I can control from my phone. As far as service mixed feelings. Some hearing aid centers make me schedule an appointment just to get new domes and wax guards while others reluctantly provide the service after a wait. Still waiting to hear from San Leandro Costco about what wax guards I can but to fit my Rexton hearing aids. Lots of brands on Amazon but don't know which will work with my hearing aids. I will say that the Livermore Costco Hearing Aid Center has been the most accommodating. Not perfect but better that all the others.

I took my 82 year old Dad to see John Keeler at Miracle Ear Hayward today for the first time and…read morehad a very positive experience. John was professional, knowledgeable, thorough, and flexible, and I found our 90 minute intake appointment very helpful. My father will be testing out Miracle Ear hearing aids for a week before deciding whether or not to place an order - given that the hearing aids he needs will cost somewhere between $5500 and $7500 (my father doesn't have a Medicare plan that covers hearing aids), we really appreciate this opportunity try out the hearing aids before making this major purchase. I was impressed with John (the front desk staff was also warm, friendly, and helpful) and am keeping our fingers crossed our family's experience working with Miracle Ear will continue to be positive.

This office will charge you for hearing aids that you never received - and that you canceled within…read morethe policy period - and then pretend they gave them to you. Then they will leave you with a debt with Allegro Synchrony Bank that has been charging interest and late fees for something that was never received - the charges are up to $7000+ now.

The audiologist adjusted my hearing aids to better clarity after one year usage. Being new to…read morehearing aids, I thought my hearing aids were defective but my hearing is gradually decreasing. He informed me that adjustments need to be made at least yearly and that applies to all wearers of hearing aids. I informed him that the cheaper Apple AirPod pro now can be used a hearing aid. It was superior to my more expensive Resound hearing aids before the recent tuning. The Apple could be used as a standard due to its online testing of one's hearing profile.

I have moderate hearing loss and tinnitus due to an accident in high school which nearly destroyed…read moremy left ear. I have been seeing the same audiologist - who also is an audiology professor - for over a decade, but she was out of network for my employer's insurance plan. Better Hearing Center was the only place within 40 miles that had the Widex brand I wanted, so I made an appointment. Dr. Mark recommended the Resound brand over the Widex I originally wanted and he was absolutely correct due to the advances that Resound had over the older Widex models that I knew about. I would put Better Hearing Center into the "hearing aid mill" class of providers. Dr. Mark is personable and took the time to answer all of my questions during my initial testing and delivery appointments. However, I felt that my hearing test and hearing aid configuration were perfunctory. And when I called, emailed, and asked for assistance through the app to tune my programming several times around 14 months after I got them, I never got a response except from the office manager who told me she would pass my message along. I paid my long-term audiologist to take over management of my hearing aids so that she can tune them for me going forward. She made some small EQ tweaks and one VERY MAJOR change. She showed me that I had the wrong wires (#4), which were so long that the hearing air hung down behind my ear so that the front-facing microphone was hidden behind it and not picking up sounds from in front of me. That may explain why I couldn't hear in restaurants using the advanced beam-forming technology that was the main reason for choosing this brand. I remember asking Dr. Mark why he didn't use the wire-length template and he told me that he had enough experience to not need it. Guess that wasn't true. To sum up, Better Hearing Center may be your only in-network choice, and going with them is not a bad decision. Just be aware that you may not get the right configuration or follow up care that you need until your insurance pays for your next set of hearing aids. I am 9 months away from that and may need visit Dr. Mark again for an upgrade.

I brought my father to meet the owner Russell Armstrong in his Fremont office last Wednesday…read more(9/9/15). Russell spent about 1 hour talking about all choices that can help my father to resolve his hearing aids issue. Russell answered my questions in a honest, and professional way. He told me the technical as well as the cost aspects of hearing aids. He wants to help his client to meet the client's needs and satisfaction. He gives the client solutions based on the client's budget. So the client can have options to spend less or more money to improve his/her hearing needs. I consider Russell as a very honest, decent and knowledgeable professional. I highly recommend Russell if you have the need to improve your hearing.

Excellent Customer Service. Over the phone the representative tells you the whole protocol ,…read morepapers, Dr. exams every-thing. Then the have Marissa , who guides you through very slowly of the breakdown of the hearing aides, cleaning, battery changes, warranties, future problems after warrant runs out. But Marissa tells you everything. Before they are order and when they arrive. Turn around is very good. If any questions they are open to talk. Again Marissa is so Kind, Professional, Courteous, Patience and is very "BEAUTIFUL" Micky V.I.P.Cancer plus 87 Days Hospice Miracle San Franciscan "" SURVIVOR "" to you right their or over the phone.

Fernando was tremendous! I went to him because I needed help and this "diamond" certified…read moreestablishment I had been going to had pretty much exhausted its usefulness. Fernando and Sonus was even better. His service was superior and he helped because he truly cared, not because he wanted to see me buy an expensive device. I know because...he serviced me and my device even though I had bought it elsewhere! If you drop by, I know Fernando will take care of you, too.