i purchased my second pair of hearing aid from Byron Sandoval. On our first encounter, he saw a…read morelarge glob of wax and blood build up from an ear infection six months earlier. He recommended a remedy that worked. When I returned, he did a complete hearing test and patiently went over the results of the test, and how he would adjust the hearing aid to compensate for the loss. I got my hearing aids, and I'm totally satisfied with the hearing aids and the adjustments he made. Thank you, Byron! I hear he transferred to the Mountain View facilities. Going to miss his support. PS. I'd like to also add Teresa Bello Laroux to my review. she provided me with replacement ear plugs and filters. She patiently demonstrated how to replace the ear plug and the wax filter. She's a very good hearing aid specialist. Great Team!

checked in here for some details. Hayward's location is so disorganized. surprised to see see it's…read moreopen 7 days vs. 5 days for hayward. also learned san leandro has an hearing center. it's just too compact for me to notice it. note: hayward has already canceled 2 of my appointments. hearsay some of them have rescheduled here. hayard is also understaffed.

I've been coming here for years and have always loved the doctors--they've consistently provided…read moreexcellent care. Unfortunately, the front desk experience has gotten much worse recently. I've experienced appointments being accidentally canceled, being placed on hold for 15+ minutes, dismissive attitudes, and staff giving inconsistent or inaccurate information. Most recently, I called to have a copy of my contact lens prescription emailed to me so I could purchase lenses while I was already at the store. I was told it would take 10-15 minutes, so I waited. After more than 20 minutes with no email, I called back. I was placed on hold again, and when someone finally answered, she asked for my date of birth. After I explained that I still hadn't received the email, she simply said they were busy and wouldn't be able to send it right away. I explained that I had already called earlier and was waiting at the store because I had been told it would only take 10-15 minutes. She then asked for my name, and after I gave it, she repeated my date of birth--but got the birth year wrong. It felt like she hadn't been listening and was just trying to dismiss my request. She eventually said she would send it "as soon as possible" because they were busy, but the rude attitude and lack of professionalism were disappointing. I understand that offices get busy, but clear communication, attention to detail, and respectful customer service should still be expected. I truly hope the front desk improves because the doctors are excellent, and it would be a shame for the overall patient experience to be affected by poor administrative service.

Unfortunately there's a young lady at the front desk that think she's the CEO of a Fortune 500…read morecompany and treats customers horribly. She's curt, pushy, rude, and unhelpful. She's the one that always answers the phone and sits on the right side of the desk when entering. I won't be coming back here.

Dawn was super nice and really down to earth, took care of us as soon as we walked in. We were…read morequoted an hour but was less than that! She was great!

The Optometrist is highly skilled and accurate. He found an issue with my previous prescription…read morefrom a "high tech" optometrist which improved my night vision. They are on the expensive side for glasses but they are quality.

Joe helped me out a lot great customer service. I recommend going to him for whatever help you need!read more

Joe helped us fix my glasses lens, I really appreciate his work, he did everything immediately. I…read moream really thankful for his work

I had a good visit as a new patient. The staff was nice, and the overall check-in process was…read moresmooth. Dr. Tung was very knowledgeable, informative, and educational. She pulled up data to walk me through my eye health and took the time to explain practical, healthy habits that I can use to manage my dry eyes. I could tell she was passionate about eye care and well informed of the latest eye technology. Overall, a solid experience and I appreciated the informative visit.

Doctor Tung is great, very knowledgeable and informative. She explained to me very well of what was…read moregoing on with my eye issues. The staff is all amazing, friendly and professional. They have a variety of frames to choose from but not too much designer brands. Inside is nice, clean and modern with good equipment. My glasses were ready when they said they would be and my prescription was very accurate. Great location with plenty parking. I called recently to get a copy of my prescription and they emailed it right away, very reliable service. My whole experience here was great

I was in town for Father's day and accidently sat on my glasses last night. My brother recommended…read moreI go to his eye doctor for a quick repair. I brought the frames and the screw with me. Even though I had no appointment, they still helped me out when I came in. Service was great. I signed a quick waiver. No charge! In less than 15 mins, Antonio, Genna, Noah and Brandon put a new screw in for me. They did a small file/cut to smooth out one of the edges for a more clean closer fit. Looks professional and my mom can't tell the difference. Thank you so much! I am super grateful! I'll definitely recommend Bella Eye Care to local friends :)

So lucky, I stumbled by! Dr. Judy is extremely friendly and knowledgeable. I was able to get an…read moreappointment on very short notice and she was very very helpful getting me contact lenses and explaining my eyesight and everything else in great detail. Glad to have found a great optometry team!

We had to go here for my son for his SSN evaluation and Dr Tran was the first to see my son and…read moretest him. I really thought she was very nice, observant and patient with my son which is a bonus in my book. It took awhile but I like that she was thorough. My son is special so she asked the right questions for him to answer her. We then saw Dr Cohn after and he was very friendly and direct with what he observed of my son and from Dr Trans evaluation and tests of my son. Place is easy to find. There is a private parking lot to park. His office is very busy so there was some waiting involved but I liked both doctors that saw my son and what I observed of how they treated my son and what the results were. It was easy to understood them. Only issue was the wait but other than that, I would recommend Dr Cohn and his assistants [26th R]

Great doctor. Have been seeing for many years. Nice location, close to the Fremont hub.read more

I got my eyeglasses and sunglasses from Neo Vision. Their selection is the best I have ever seen…read more So many Designer's to choose from. On top of that, and more important is the quality of the staff that is there to assist you. I recently went in due to my grandson grabbing my glasses and bending them. Well, they were able to make them right. I can't recommend them enough.

The lady at the front desk is a racist and she is an immigrant. She told me I waited too many…read moremonths to return my glasses. I brought in a new prescription and she my insurance doesn't cover another pair. I can't see with the glasses she gave me. The first visit she ignored me and started helping another customer that walked in with no appointment. I gave her a bad rating on yelp and I'm sure she knew I wouldn't be able to replace the glasses.