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    Santa Clara, CA

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    Kaiser Permanente

    3.8 (4 reviews)
    Closed 7:00 am - 8:00 pm

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    3 months ago

    Helpful 1
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    1 year ago

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    8 years ago

    Helpful 6
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    7 years ago

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    SimonMed Imaging - Santa Clara

    SimonMed Imaging - Santa Clara

    2.0(71 reviews)
    2.6 mi

    Let's start with the scheduling process. This is outside the scope of the Santa Clara office but…read moreit's still on them. 2 different appointments and both were messed up by being scheduled at this location. The first was not their problem but the second? I got reminders multiple times including the day of and I show up and they've removed me from the schedule without any notification. When I showed that I had multiple calls from the simonmed confirming the appointment but zero from anyone canceling the appointment the front desk person said that the tech wouldn't have made a note unless she actually had called me. The scheduling process is a joke as the call center all appointments go to is completely overworked and the AI/automation is ridiculous. If an order goes to Simonmed you'll get automated calls and messages non-stop and if you answer the phone it will put you on hold and then a human will answer you and say something thanking you for calling them. None of their data is accurate or connected so when it came to scheduling my MRI and verifying the specs at first the individual claimed that I was calling the wrong imaging company even though the automation had verified my details already. For the MRI, the guy was kind and helped me get my appointment rescheduled to the right location. For this second appointment, the ultrasound the receptionist was not good and it's the second time that the system failed and the people made a decision without ensuring I was informed to cancel my appointment and they did it in a way that didn't fix the automation. In this case and the reason I'm reviewing is the experience was so poor and I felt like I was getting blamed for showing up. Apparently a Muscular skeletal ultrasound is something that 'only a guy in Gilroy who is not on the schedule in Gilroy can do but they aren't sure about it'. See attached reminders I received in email and text. As others have mentioned the office itself seems pretty rundown. I don't know about the quality of the machines since I failed to receive the booked service. The MRI guy seemed nice. They will try to upsell AI analysis automatically so be prepared to override that and decline it as insurance probably does NOT cover that and will make your bill more expensive. (On the mri appointment I was quoted something that didn't match and I declined and then was told that they didn't have availability of the machine to do the MRI anyways )

    Avoid SimonMed for any imaging needs because:…read more 1) They randomly reschedule patients appts without contacting the patients first. They reschedule as they wish for their own convenience. 2) They don't respect patients time. They assume patients can come to appts whenever their appts are rescheduled to. 3) They don't value you as their patients Details: I have my two back-to-back imaging orders scheduled, so I don't need to go there twice separately. Called SimonMed twice in a week to re-confirm my appts were all set. Suddenly I received a text saying that one of my appts was rescheduled out of nowhere (WITHOUT MY CONSENT). I called to find out what happened. They said their tech needs to go on a break. With that "unauthorized" change, my appts are no longer back-to-back. I was told they would not reschedule my appt again without my knowledge. I tolerated it and kept the appts. Within a few days later, I received a text saying one of my appts got rescheduled again and WITHOUT MY CONSENT. I called and the phone agent had no idea why. I asked to escalate, however, the phone agents are all in Philippines and they have no access to escalate to the local facilities in the US. To be fair, the phone agents in the Call Center were friendly, however, they didn't know why and had no control when the appts were rescheduled locally within the US facilities. All they were able to offer me was to reschedule my appts to another day , but they couldn't guaranteed that the appt won't be rescheduled somehow. This is RIDICULOUS & UNACCEPTABLE! They can't just reschedule our appts on their own and think we can go for the appts whenever they want us. Originally, I hesitated to schedule with SimonMed due to my poor experience with them a couple years ago at the Redwood City location (check Google Review for details). Due to insurance's high recommendation and SimonMed is in-network, I followed the process and thought I would give them another chance. Oh boy, that's a mistake and they repeatedly treat us poorly with all these incidents. In addition, I checked the cost and the estimated amount I received from SimonMed is 1/3 higher than other in-network facilities I checked. In short, don't recommend SimonMed. It usually isn't the only in-network provider. Check with your insurance for other in-network facilities and go elsewhere. Tips: if you pay out of your own pocket, make sure to check the cost ahead of time before the service is done. Don't let SimonMed disrespect your time and also take advantage of you financially.

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    SimonMed Imaging - Santa Clara
    SimonMed Imaging - Santa Clara
    SimonMed Imaging - Santa Clara

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    Arash M Padidar, MD - Minimally Invasive Surgical Solutions | 1st Floor Nurse Station

    Arash M Padidar, MD

    4.3(6 reviews)
    3.8 miWillow Glen

    @ Shona S. Lots of angry energy. By giving your energy to…read moreothers depletes your energy and causes Dis-ease of the body. Holding onto anger not only causes diseases and the body to break down, but a stressful life full of sorrow and regret. There is a nice Ayahuasca retreat in Orlando, FL that can assist with your inner healing. They do a great job and will truly be life changing. Most times in life, the people or situations that make us uncomfortable are there for a reason/ lesson to mirror back to us what we need to heal. When you heal, those lesson disappear and you attract greatness into your life. Worked with Dr. Padidar in San Francisco years ago. He is a kind, professional, and an extremely knowledgeable doctor. He loves helping others and would give the shirt off of his back for anyone. Namaste iiiiiiii

    Dr. Padidar and the team are exceptional. From the office team to the imaging techs, the nurse…read morepractitioner, to Dr. Padidar himself. I have an unusual condition called the nutcracker syndrome along with pelvic congestion. Two other doctors treated parts of the problem, and they were great as well, but Dr. Padidar understood the systemic issues created by the syndrome and aggressively tackled it. The bonus was that while he was doing the procedure he was teaching others about what he was doing and so ultimately, I had a team of doctors taking care of me. For the first time in as long as I can remember, I do not feel fatigued all the time, and I have more energy because my circulation is now functioning properly. Dr. Padidar takes his time to explain all of the imaging, the scope of the problem and how he is going to address it before the surgery, then afterward, did the same to explain what he did. He is amazing! I am grateful for his skill, insight, and compassionate care.

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    Arash M Padidar, MD
    Arash M Padidar, MD
    Arash M Padidar, MD - Minimally Invasive Surgery Procedures are performed by our Team of Double Board Certified Interventional Radiologist, Diagnostic Radiologist

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    Minimally Invasive Surgery Procedures are performed by our Team of Double Board Certified Interventional Radiologist, Diagnostic Radiologist

    Valley Radiology Ciro - Maria la manager nunca me llamó y por muy ocupada que esté ya pasaron 10 días

    Valley Radiology Ciro

    2.0(115 reviews)
    3.3 miRose Garden

    I recently took my mom in for a CT scan, and she couldn't stop raving about the CT tech, Lupita!…read moreShe was incredibly knowledgeable, patient, and kind throughout the entire experience. My mom was especially nervous because of some not-so-great experiences in the past and because she's a hard stick. Lupita made her feel comfortable and got the IV on the first try--she said it was completely painless! We're officially fans of this location and will definitely be referring our friends and family who need the same level of care. Thank you, Lupita, for making what could have been a stressful experience such a positive one!

    Today I went to this clinic for a mammogram. I arrived about 20 minutes early. They asked me for my…read moreID and my Medical card, but I only had my ID with me. I was told that they could not see me because I did not have my Medical card with me and that, if I wanted to be seen, I would have to pay out of pocket. I had an appointment in June, but the clinic called me and told me that the machine was not working and that I needed to reschedule because they could not perform the mammogram. They rescheduled me for August 13, but while I was on my way to the appointment, they called me and said that there was no staff available to perform the mammogram, so they had to cancel my appointment. They then rescheduled me for August 17. Once again, they called me and told me that the machine was not working. At that point, I became frustrated and asked to speak with the manager. I was initially given a phone number that did not work. Eventually, I was able to get the manager's phone number. Her name is Maria, and her number is 1 (510) 812-9237. I called her about 10 days ago and left her a voicemail, but she never returned my call. Then today, after everything I have already been through, my appointment was canceled simply because I did not have my Medical card with me--even though I was already there and had arrived early. The employee who assisted me was an Asian woman. I do not remember her name, but she was working there today at approximately 4:30 PM. Her attitude was very unpleasant, and she was not helpful at all. She did not try to offer me any options or find a way to help me avoid canceling the appointment. Instead, she simply canceled my appointment. She also seemed more interested in being on her cell phone than helping me. What kind of customer service is this? Why are the employees at this location so unfriendly and unwilling to find a solution or an alternative to help patients instead of simply canceling their appointments? The clinic has already canceled my appointment three times--once because the machine was not working, another time because there was no staff available, and another time because the machine was not working again. And now, when I finally show up for my appointment, they refuse to see me because I did not have my Medical card with me. I am extremely disappointed with the way I was treated and with the lack of professionalism and customer service at this clinic. Unfortunately, I can now understand why they have such poor reviews.

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    Valley Radiology Ciro
    Valley Radiology Ciro
    Valley Radiology Ciro - Board says 20 minute wait for x-ray. Really over an hour.

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    Board says 20 minute wait for x-ray. Really over an hour.

    Kaiser Permanente - radiologists - Updated September 2026

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