I had surgery today at this hospital. I cannot say enough what a good experience this was. Everyone…read morewas so professional and helpful. The hospital is so clean and everyone is so friendly and efficient. I am so glad I chose this hospital for my surgery.

** 0 STARS** Im seeing all these "great place" mentions and…read moremy family and I absolutely struggle daily,with what happened with us. Why would you allow,or clear,a patient for AN ELECTIVE SURGERY,when that patient had sepsis (Enterococcus faecalis),not responding whatsoever to treatment,her heart valve also had this growing on it (They were going to send her to Mercy Hospital, NEVER DID) and pneumonia. They first said she was too sick to go to the OR,then someone said they were going to take,then no again.This went on for about 5 or 6 changes.We asked time again what was going on ,and we're told,shes going into surgery.... Later that night coded.... Sent to ICU... Passed away at 8:03 a.m. the next day,but im thinking it was before that. Shouldn't the heart,which runs everything AND the bacteria be "fixed" or tended to first? Absolutely NO communication between staff,nobody could answer ANYTHING and when you did ask,you were really putting them out. In my surgical experience, if you so much as sneezed ,you were rescheduled.This was NOT life threatening.No common sense much less medical knowledge Thank you Sisters of Charity Hospital for taking my mother. Yeah...such a "great place"

I had recently spent a few days in MF suburban. This was my first visit and I must say, I was…read moreextremely impressed with the staff, my room, the cleanliness of the hospital, just the overall hospitality is bar none! This will be my "GO TO HOSPITAL " in the future (if the need arises) . The doctors, nurses and technicians I rate HEAD AND SHOULDERS above the rest!!!! They were all so sweet, nice and professional in caring for my every need! I made sure that when I received high quality from any of my care takers, I let them all know what ANGELS they all have been at the time of their service!!!! I will recommend MF to everyone!!! Thank you all again!!!!!

They have a brute of a male flabotomist at the ER. Rough, loud, unkind. Made my elderly friend cry.read more

My niece was admitted for a blood infection last Thursday. She went two days without food - and…read moreonly got food because I called the cafeteria to get her some. They apologized and said they were short handed. She has been feeling better for several days, and has been told she was going home "tomorrow" for the last three days. They said they needed to run a certain scan before they would release her and apparently it took three days to do it. It is now Friday, scan was done yesterday. She thought she was getting out last evening, and then they promised her today she would go home. Now they told her insurance has not approved her home health care, and she won't be going anywhere - Monday at the soonest because insurance company won't be able to approve it until next week. This poor 41 year old has stage 4 cancer and two small children at home she hasn't seen in over a week. I've called to talk to medical director, the CEO, her doctors and left messages. No call back at all! This place has done more harm than good for all of us.

The hospital has lovely employees, well-trained staff, and world-class equipment. What they lack…read moreis private rooms. Every time a loved one comes here for care, the room-mate is a dementia patient who becomes delirious and sets off bed alarms All. Night. Long. Realistically, this is outside the staff's control, but it's not outside the Board's: Other hospitals have reduced the number of rooms to improve the patient experience for those who are not demented (and need rest).

The care I received on both cardiac floors was great!…read more MY RELEASE EXPERIENCE 7/15/26 just before 6pm a gentleman came to get me in this wheelchair or transport wheel chair. I had to stratal this bar and when I plopped down to sit, he made a comment. I had just spent 7 days trying to get my strength back after a heart issue!!! My daughter paid on your valet app EVERYDAY and each day, they still tried to extort money from her, saying she didn't. At just before 6pm, as my daughter was telling your valet service SHE ALREADY PAID BY THE APP, the transport gentleman asked me to get on the bench outside, on one of the most horrible weather days, combined with Canada's smoke cuz he would get in trouble for clocking out late (check your cameras) 7/15/26 just before 6 pm. Plus I had to walk thru a maze of cars to get to my daughters in the middle of the circle !!

I had brachytherapy for my prostate at another hospital and had complications with urinating. I…read morewent to Mercy Hospital's emergency room August 15 in the afternoon and saw the receptionist, Gloria who checked me in and then was called by Mitchell C., an RN to get my information. Both were very friendly and Mitchell went back to check and see if they could get me in because of the pain I was experiencing. Shortly after, I was taken to a room where two other RN's, Bri and Jim administered to me and was overseen by Dr. Monique Mirshak, MD. They were awesome and got me relief in a timely manner while being very busy with other patients. I would highly recommend this facility because I have been there in my life several times and for the most part, everyone from the guards to the medical staff are friendly and do their best to take care of you. Gary S., West Seneca, NY

So after reading some negative reviews, I was rather nervous to come here for my first time. I'm so…read moreglad my experiences were great and I can honestly say I would rather drive out of my way to come here than go to the hospital which is right around the corner from my house (Millard Filmore Suburban). My first visit here was for a pre-op appointment for a tonsillectomy about 1 week prior to surgery. My wait times were short for each thing I needed to do, from preregistration, to lab work, to chest X-rays, to a physical. Everyone was very nice and the experience was quite personable actually which is something I always favor (even paid triple tuition for small classrooms at a private college - perhaps not to smart but it is my preference!). My next visit was for surgery, in which lies my only complaints; everything was fine until after surgery. But my first nurse I had coming out of anesthesia sort of was coaxing me to give a lower pain grade than I truly felt. She was such a sweet sweet nurse and was wiping my tears away and just being so endearing so I don't feel she was doing it other than possibly a little pressure as her position and maybe many patients confuse their levels of pain because they are scared and nervous and emotional. Then, when I saw my last nurse Bob who saw me until the end of my stay as an outpatient, I felt very frustrated because I had an extremely painful tonsillectomy and I tried to nod my head yes and no to his questions and hold up fingers for my pain management and his response was "ok we are not going to give nods and hold up fingers I need to hear you respond". It was very frustrating and insulting and I remember looking to my friend giving the ride like "why aren't you speaking up for me?" But after my doctor who performed surgery stopped by to see me, Bob seemed a bit more understanding that my throat is a mess. I think maybe there should be a little meeting to discuss the effects of adult tonsillectomies because they aren't as common and the older you are, the more of a nightmare (it's a long, dreadful recovery that most adults over 30 describe as the most painful experience of their lives - and I can attest). Other than this situation, Bob was a nice nurse just doing his best. Again, I think some quick information sent out to the severity of this operation is needed and the nurses may be a bit more understanding. After these two experiences, I was going to leave a 4 star review but my re admittance to the hospital 3 days later really left me feeling so warm and fuzzy towards this hospital that they earned that last star back: So 4 days after surgery I absolutely could not take the pain anymore. I couldn't swallow at all and could barley breath due to swelling. I originally went to Millard Filmore because it was a Saturday when doc is closed and this is also waking distance from my home. I was informed my doctor is not in network there and I would likely need to be transferred to St Joes Sisters of Charity where my operation was done. Once they reached my doctor, I took an ambulance over there. Mind you, I was still in pain because they didn't give me very strong meds at Millard Filmore despite being there for hours. As soon as the ambulance got me to st joes I felt almost immediate relief! They quickly registered me in ER as I had to wait for a room and the doctor said "don't worry, we got more pain meds than pain you can ever have!" And I was given something that took away so much of my pain so fast! Ahhh relief! That's all I wanted since surgery! Once a room opened for me, I went up to the surgery recovery floor where I spent the night and was discharged by about 1:30 the next day. I had my own room with TV in ER. Once admitted to my overnight room, I had my own large room. It was wonderful! Not all rooms are alone so please don't expect this - I just got lucky! And yes they have TV with minimal channels, but enough options to please most. They provide a baggy with basic hygienic needs. And you can ask for earplugs, hospital socks, etc. at no extra charge. I recommend they offer eye masks as well because the lights can be very bright from even just the machines they hook IVs to .. let alone if you are sharing a room and sharing those disturbances from another patient being treated. Hopefully they will offer that sometime. The staff was all very nice to me. I loved my overnight nurse so much. I wish I could remember her name. But anyways, they did not give me a hard time at all about pain meds or doing things to make me comfortable. When it came time to discharge, I truly did not want to leave. Everyone was so efficient and caring. I was well taken care of since the moment I arrived and until this moment, I had no idea hospitals were even capable of being so wonderful! I just assumed everyone was too busy to be truly nice to anyone. Upon discharge, I was given a small plant of budding flowers and a thank you card for being a patient.

Went in there with my mom today after a car accident, No one was around at the front desk 5 minutes…read morelater a lady comes up says it's going to be a bit doesn't ask any other questions. Then sits down and says she's all alone. We decided to walk out and go to ECMC where they were urgent when we mentioned car accident and got her checked out within 10 minutes. The lady at st joes was extremely rude, Unprofessional and inconsiderate Do not recommend going to this place. They have no urgency whatsoever. Didn't even ask what was the issue.

E.c.m.c is a terrible hospital!they do not care especially if you have mental illness or addiction…read morethey treat people that can not even talk and release them still unable to talk or even function they are killing people not helping

Oral Oncology & Maxillofacial Prosthetics is the part where I went for an evaluation of a spot on…read moreof the roof of my mouth! Biopsy needed. Scary? yes! But, Dr. Frustino and nurse Lori Ann put me totally at ease. The dr. explained everything, using words I could understand, the procedure was essentially painless, and when i called a few days later with some questions, it was the doctor herself who called back that same day. When the results came in, she called me to tell me the good news, rather than requiring me to wait until my follow-up appt. I didn't have to ask for a copy of the report; she offered it to me, and explained what everything meant. Hopefully, you'll never need to use their services, but if you do, go with confidence!

Myself and my family have chosen Kenmore Mercy for our needs for probably 40 years. So I could tell…read moremany stories about the exceptional care and staff but I'll just recount my latest experience having outpatient hernia surgery here on May 9, 2026. It was a breeze, to be honest. I did my presurgery testing there as well. Easy check in at the kiosk and they take you immediately at your appointment time. I personally never had to wait. Three tests, out the door in half an hour. Very similar day of surgery. I arrived 10 minutes early and was getting dressed in a lovely gown within moments. I wasn't particularly nervous about the operation certainly there's always a bit of anxiety. It helps a lot to be prepped for surgery quickly and by the most polite, professional and kind staff you can hope for. It takes about 2 hours to get a patient ready and it goes by fast. It's also understandable that sometimes there might be a delay but it's no one's fault. Emergency room delays are common everywhere and it depends entirely on how many people need care at the same time. Staff aren't responsible for a rush of ailing people and they do their best to triage appropriately and provide the required care. A shot of "happy juice" in my IV and I enjoyed a rather breezy and relaxed ride into the operating room. At which point, dreamland in moments. Next thing you know, you're awake and being offered ice chips and a ginger ale and graham crackers. I was up walking to the restroom in no time and out the door soon thereafter. Without recounting each time myself or family has been there, I can tell you that every nurse is incredible and every doctor takes the time to listen and address concerns. (I did meet one physician I didn't care for, to be honest, but taking into account 40 years of going here, I don't think that's worth even a gentle complaint.) I noticed someone mentioned difficulty finding parking. I had that happen only once but it was a short walk from a side street to the front door. I hope I don't need their services too often but if I do, I know I'll be taken care of properly and with professionalism and a caring staff who understands any hospital visit can be stressful and they do all they can to make it easy for you.

I have been to Kenmore Mercy Hospital several times. For the most part: all of the staff have been…read morefriendly, helpful, and non-judgmental. But there were 2 visits where I did not feel that I received the best care. The first time: a male doctor asked if I smoked, then as he walked away to grab something I called out after him: "I'm a drinker," in the same way that a smoker would say: "I'm a smoker." I noticed that his behavior/care level became somewhat dismissive after that, but couldn't figure out why until days later when I was reviewing my chart. This male doctor wrote: 'Patient admits to alcoholism,' lol. It was like the minute he heard that he thought: 'Oh, this drunk is just dehydrated, all I'm doing is fluids and not investigating any further.' I think at the time I was having *maybe* one or two beers a week - and not even every week, lol. I don't even drink at all now. And no matter who I talk to there: they won't remove it from my chart. So now it follows me throughout the system that I'm an 'alcoholic' even though I don't drink. The second time: I felt that the doctors/PAs/nurses were not up-to-date on medical studies and facts, and I feel that their ignorance delayed a diagnosis. (Note - I know that ERs are there to provide emergent care and not to diagnose long-term medical issues). I was having a hard time breathing, and they saw an Estrogen patch on me and (incorrectly) thought: 'BLOOD CLOT!' so they did some tests to rule that out and then blamed my Estrogen patch for the scare and told me to stop using it - then stopped investigating. Except only ORAL (pill) Estrogen has clot risks! Transdermal (skin - gel, lotion, patches) does *not* have a clot risk. And they didn't know that. (And it took another 6 months of weird symptoms to get diagnosed with a Thyroid issue that no one thought to check for, because the Patch was blamed and the Patch made them decide I was fine).

I took my son to the doctors office and the wanted him to go to the children's hospital. With that…read morebeing so far, I asked to take him to Millard Fillmore. Well, they called there and they had a 6 hour wait. So we went to Degraff. Degraff was nice and small and not overwhelmed with people. It was nice to experience this. You'll tell security why you're there, fill out a little yellow form, and put it in a tray outside of the triage nurse window. While you're waiting, there is a TV on. Surprisingly, it was playing Psycho (the old Alfred Hitchcock movie). I'm not complaining at all, just was not expecting that! There is a station where you can borrow complimentary chargers, which was great, as I was not expecting this and my phone was low on battery. You'll give the machine your number and a credit or debit card from your phone (I think I used Apple Pay). This is just to assure you'll bring the charger back and will not charge you unless you don't bring it back on time (I believe it gave me 24 hours with it, if needed). It will give you the date and time to return by. Then, you'll just stick in any of the open ports and you'll get a text confirming your return (and a message on the screen where you returned it). The overall visit was very pleasant and went by quickly. We were in and out of the ER in 3 hours flat. This included a CT scan. The staff was incredibly nice and communicated well.

I was sent a letter by the hospital admitting to the providers poor service and professionalism. I…read morethought it was all over they were finally going to do the right thing! Well I was wrong!! They sent me to collections for a copay I shouldn't have to pay since I was not even treated or provided with anycare!Way to go on completely TANKING on customer service and making someone pay for your providers poor quality of care and lack of professionalism!

had the best bloodwork experience ever here. the tech was so friendly and nice. it was fast and the…read morelab was clean and new. my insurance doesn't take quest so usually i have to go to lab corp, which takes forever so when i found out i could go to the kaleida places i jumped at the chance. so much better. coming here from now on.

Roswell Park Comprehensive Cancer Treatment Center is one of the leading centers in the nation…read more Every person you encounter during your visit understands the impact that a diagnosis has on a person, and their compassion and care reflects that. State of the art facility and the latest technologies mean that you have more options available to you when you're in need of answers. The whole office experience was comforting and reassuring to us.

This is the regional cancer specialist hospital - there's no Labor and Delivery for example - it is…read moredesigned to be as soothing and technologically advanced in cancer treatment for patients and families. A small thoughtful touch is the offer of a wheelchair at valet parking. Valet parking is $5 for patients, $10 for visitors. Nearly all staff wear masks - many of the patients are neutropenic. Off the main lobby is a Spot coffee which is well staffed; the cafeteria has a very good reputation for fresh and healthy food. The two soups are made daily; there's a pizza bar, two salad bars, a grill, and sandwiches made to order. After hours, there's a refrigerator for grab-and-go selections.